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All Journal Journal of Economics, Business, & Accountancy Ventura Media Wisata Jurnal Penelitian Pendidikan Jurnal Riset Pendidikan Ekonomi Inovasi : Jurnal Ekonomi, Keuangan, dan Manajemen Journal of Economic, Bussines and Accounting (COSTING) Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo Jurnal Kesehatan Global Journal of Innovation in Business and Economics Idaarah: Jurnal Manajemen Pendidikan JURNAL MANAJEMEN Jurnal Wacana Ekonomi Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Ilmiah Manajemen Kesatuan Bubungan Tinggi: Jurnal Pengabdian Masyarakat AKTUAL Cakrawala Repositori Imwi Jurnal Ilmiah Satyagraha Journal of Economics and Business UBS International Journal of Marketing and Human Resource Research Entrepreneur : Jurnal Bisnis Manajemen dan Kewirausahaan Jurnal Sains Manajemen Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan Journal of Social Research Service Management Triangle : Jurnal Manajemen Jasa HEALTHY: Jurnal Inovasi Riset Ilmu Kesehatan Jurnal Ilmiah Kesehatan Masyarakat Research of Service Administration Health and Sains Healthys Jurnal Indonesia Sosial Sains Cerdika: Jurnal Ilmiah Indonesia Innovative: Journal Of Social Science Research Health Research Journal of Indonesia Jurnal Multidisiplin Sahombu Carmin: Journal of Community Service International Journal of Economics, Management and Accounting Journal of Knowledge Management JOURNAL OF Qualitative Health Research & Case Studies Reports VISA: Journal of Vision and Ideas Jurnal Penelitian Pendidikan Indonesia ManBiz: Journal of Management and Business Economic and Business Horizon Jurnal Cendekia Ilmiah Jurnal Pengabdian Kepada Masyarakat Indonesia Borneo Nursing Journal
Rian Andriani
, Universitas Adhirajasa Reswara Sanjaya
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Evaluation of Human Resource Governance in Improving the Efficiency of Drug Services: Study at the Outpatient Pharmacy Depot of Mokopido Regional Hospital, Tolitoli Regency, Central Sulawesi Province Fanny Fardiyani; Rian Andriani; Yuniati Lestari
Research of Service Administration Health and Sains Healthys Vol. 6 No. 2 (2025): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i2.9923

Abstract

The long waiting time for medication services at the Outpatient Pharmacy Depot of Mokopido Tolitoli Regional Hospital has become a major issue in improving the quality of hospital services, as it indicates inefficiencies in the human resources (HR) management of pharmacists. This study aims to evaluate HR governance at the pharmacy depot to improve the efficiency of drug services. Identified problems include workload imbalance, patient waiting times that far exceed standards, and increasing public complaints about the lengthy service process. This study used a qualitative approach with in-depth interviews, observation, and document analysis as data collection techniques. Research participants included hospital leaders, medical support officers, pharmacy installation managers, as well as pharmacists, pharmaceutical technicians, and outpatients. The results of the study indicate that HR governance is not yet optimal. Staff needs planning is not based on workload analysis, task division is still rigid, rotation mechanisms are unstructured, competency training is limited, and the performance evaluation system is not integrated with quantitative indicators such as prescription service waiting times. These conditions indicate a gap between managerial policies and operational needs in the field. Based on these findings, improving HR governance is a strategic step to increase service efficiency. The practical implications of this research emphasize the importance of workload-based HR planning, task flexibility and rotation, and the development of measurable training and performance evaluation to support continuous improvement.
The Effect of Competence, Doctor Consultation Time and Facility Availability on Patient Complaints at the Emergency Ed at Permata Hospital, Depok Dewi Rosenni Sijabat; Rian Andriani; Achmad Dheni Suwardhani
Research of Service Administration Health and Sains Healthys Vol. 6 No. 2 (2025): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i2.9925

Abstract

Emergency Department (ED) services are crucial as they directly impact patient survival. A decline in ED visits at Permata Depok Hospital in 2024 and early 2025 has raised concerns, particularly related to patient complaints shared via social media. This study aims to analyse the influence of healthcare workers’ competence, doctor consultation time, and facility availability on patient complaints in the hospital’s ED. This is a quantitative study with a cross-sectional design, involving 93 respondents selected using the Slovin formula from a population of 1,180 patients. Data were collected through a Likert-scale questionnaire and analysed using chi-square tests and logistic regression. The results show that all three variables significantly affect patient complaints (p-value < 0.05), with facility availability especially basic sanitation like soap, tissue, and clean water emerging as the most dominant factor. Managerial implications include the need to prioritize supporting facilities, implement SOPs and regular sanitation audits, adopt rapid reporting systems using QR codes, and make data-driven decisions through satisfaction surveys and WASH-FIT audits. Future research is recommended to expand variables, apply mixed-methods approaches, conduct inter-hospital comparisons, and monitor intervention outcomes.
Addie Model in Analyst Training to Improve the Professionality of Mawar Clinic Lab Officers in Bandung City Feronica Melinda Muskitta; Rian Andriani; Bambang Sukajie
Research of Service Administration Health and Sains Healthys Vol. 7 No. 1 (2026): Research of Service Administration Health and Sains Healthys (Maret)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v7i1.10237

Abstract

This study aims to analyze the training model for Medical Laboratory Technology Analysts (ATLM) in improving staff professionalism at the Mawar Clinical Laboratory in Bandung City. The research employed a qualitative case study design with data collected through in-depth interviews, observations, and documentation reviews. Data analysis was conducted using the ADDIE model—Analysis, Design, Development, Implementation, and Evaluation—supported by thematic coding assisted by NVivo software to enhance analytical rigor and validity. The findings indicate that the analysis phase identified the need to strengthen technical competencies, SOP comprehension, time management, and soft skills among ATLM staff. In the design phase, a competency-based training curriculum was developed according to laboratory standards. During the development phase, training modules, media, and evaluation instruments were produced and validated. Implementation was carried out through blended learning, hands-on practice, and direct supervision. The evaluation demonstrated improvements in ATLM professionalism, particularly in accuracy, discipline, SOP compliance, service quality, and work ethics. Overall, the ADDIE based training model proved relevant and effective in enhancing laboratory staff professionalism and is recommended for sustainable competency development within Mawar Clinical Laboratory.
Implementation of Training in Improving Hospitality Services At Dr. R. Goeteng Taroenadibrata Purbalingga Hospital Zahrotunnisa Arizky; Rian Andriani; R Oke Andikarya
Research of Service Administration Health and Sains Healthys Vol. 7 No. 1 (2026): Research of Service Administration Health and Sains Healthys (Maret)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v7i1.10419

Abstract

This study aims to analyze the implementation of training programs in improving hospitality services at RSUD dr. R. Goeteng Taroenadibrata Purbalingga. The study is motivated by the need to enhance hospital service quality, which should not only focus on medical aspects but also on non-medical aspects such as friendliness, empathy, and effective communication with patients and their families. A qualitative descriptive approach was employed involving 13 informants consisting of hospital employees, health workers, and non-health staff. Data were collected through in-depth interviews, observation, and documentation, and were analyzed using the interactive model of Miles and Huberman, which includes data reduction, data display, and conclusion drawing. The findings indicate that hospitality training has been conducted regularly, covering interpersonal communication, service excellence, and the development of patient-friendly attitudes. The implementation of the training has increased employees’ awareness of patient-oriented services. However, several challenges remain, including limited training duration, lecture-dominated learning methods, unequal training opportunities for all staff including outsourced workers, and limited post-training evaluation to measure behavioral changes. Therefore, this study recommends improving interactive training design, expanding participant coverage, and strengthening continuous evaluation to ensure sustainable improvements in hospital hospitality services.
Optimizing Decision-Making in Higher Education Institutions through AI-Driven Business Intelligence in the Digital Era Maxsi Ary; Rian Andriani; Willma Fauzzia
International Journal of Economics, Management and Accounting (IJEMA) Vol. 3 No. 3 (2025)
Publisher : Lafadz Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ijema.v3i3.328

Abstract

Digital transformation in higher education requires institutions to adopt intelligent technologies that support more accurate and data-driven decision-making. This study investigates the integration of Artificial Intelligence (AI) into Business Intelligence (BI) systems within Indonesian universities using the Technology Acceptance Model (TAM) as the theoretical framework. A mixed-methods approach was employed, involving surveys (n = 75) and interviews with academic leaders and information technology (IT) staff. The results show that AI-enhanced BI systems significantly improve decision-making effectiveness, particularly in academic planning and administrative efficiency. Regression analysis revealed that perceived usefulness and perceived ease of use explained 58% of the variance in decision effectiveness, while all variables combined (including management support and digital literacy) accounted for 69%. These findings validate the TAM in the context of AI-based decision systems in education. This study contributes both theoretically and practically by offering evidence-based recommendations for strengthening data-driven culture and institutional readiness for adopting intelligent information systems.
Strategi manajerial pemeliharaan preventif peralatan medis dalam meningkatkan Keandalan diagnosis Aldi Situngkir Situngkir; Rian Andriani; Yen Efawati
JOURNAL OF Qualitative Health Research & Case Studies Reports Vol 6 No 8 (2026): August Edition 2026
Publisher : Published by: Indonesian Public Health-Observer Information Forum (IPHORR) Kerjasama dengan Persatuan Perawat Nasional Indonesia (PPNI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56922/quilt.v6i8.3515

Abstract

Background: The reliability of laboratory diagnoses is significantly influenced by the performance and readiness of medical equipment. In healthcare facilities with remote geographic locations such as Wedabay Medical Center (WMC) in North Maluku, preventive maintenance of medical equipment is a crucial strategy for maintaining service quality and avoiding service disruptions due to equipment failure. Purpose: To formulate a managerial strategy for preventive maintenance to improve diagnostic reliability. Method: The study used a qualitative approach with a case study design. Data were obtained through in-depth interviews, observations, maintenance document reviews, and focus group discussions (FGDs). Informants were selected using purposive sampling from laboratory staff, medical personnel, and management. Data analysis was conducted descriptively using a reduction, presentation, and verification model, and was supported by a SWOT analysis. Results: Preventive maintenance has been implemented routinely with the support of management commitment and a regular schedule. However, challenges remain, such as limited technical resources, vendor dependence, remote location, and suboptimal documentation. Conclusion: Recommended strategies include strengthening the documentation system, optimizing vendor collaboration, and developing a more structured maintenance management system. These strategies contribute to improving diagnostic reliability and the quality of laboratory services.   Keywords: Diagnostic Reliability; Managerial Strategy; Medical Equipment; Preventive Maintenance.
Strategi Implementasi Lean Six Sigma Dalam Optimalisasi Proses Discharge Pasien di RSU San Medical Center Karawang Betharlitha Maharlika; Rian Andriani; Maxsi Ary
Jurnal Kesehatan Global Vol 9, No 2 (2026): Edisi Mei
Publisher : LPPM Institut Kesehatan Helvetia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33085/jkg.v9i2.7030

Abstract

Proses discharge pasien merupakan tahapan kritis dalam pelayanan rumah sakit karena menentukan efisiensi alur pasien, kesiapan perawatan lanjutan, dan pengalaman pasien. Evaluasi di RSU San Medical Center Karawang menunjukkan rata-rata waktu discharge 143 menit, melebihi standar pelayanan minimal rumah sakit yaitu maksimal 120 menit sejak pasien dinyatakan boleh pulang sampai menerima tagihan akhir. Penelitian ini bertujuan merumuskan strategi implementasi Lean Six Sigma untuk optimalisasi proses discharge pasien. Penelitian menggunakan pendekatan kualitatif dengan desain studi kasus di RSU San Medical Center Karawang pada September-November 2025. Informan dipilih secara purposive sebanyak 10 orang, terdiri atas 2 dokter penanggung jawab pelayanan (DPJP), 2 perawat rawat inap, 2 petugas farmasi, 2 petugas administrasi/kasir, 1 manajer pelayanan keperawatan, dan 1 manajer pelayanan medis. Data diperoleh melalui wawancara semi-terstruktur, observasi proses dan telaah dokumen, kemudian dianalisis secara tematik menggunakan kerangka Define, Measure, Analyze, Improve, dan Control (DMAIC) serta pemetaan akar penyebab 5M. Temuan utama yang paling dominan adalah waiting waste akibat keterlambatan resume medis, alur serial, komunikasi manual, bottleneck farmasi, rework administrasi, dan verifikasi penjamin yang panjang. Strategi perbaikan meliputi standardisasi SOP lintas profesi, penjadwalan visit discharge, penyederhanaan resume medis, integrasi SIMRS, penerapan proses paralel, pembentukan koordinator discharge, serta pengendalian melalui indikator kinerja utama (key performance indicator/KPI) dan audit berkala. Lean Six Sigma dapat digunakan sebagai strategi manajerial lintas unit untuk meningkatkan efisiensi, konsistensi, dan mutu proses discharge pasien.
Evaluasi Perhitungan Overhead Cost IGD Berbasis Activity Based Costing Dalam Meningkatkan Efisiensi Biaya Rawat Jalan I Gede Pramana Yogi Angestu; Rian Andriani; Mira Veranita
Health Research Journal of Indonesia Vol 4 No 6 (2026): Health Research Journal of Indonesia
Publisher : CV. Wadah Publikasi Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63004/hrji.v4i6.1646

Abstract

Pendahuluan: Perhitungan biaya pelayanan kesehatan yang akurat merupakan faktor penting dalam mendukung efisiensi pengelolaan rumah sakit. Penggunaan metode perhitungan biaya tradisional dalam mengalokasikan biaya overhead sering menimbulkan distorsi biaya karena tidak mempertimbangkan konsumsi aktivitas secara spesifik. Tujuan: Untuk mengevaluasi penerapan Activity-Based Costing (ABC) dalam perhitungan overhead cost Instalasi Gawat Darurat (IGD) serta menganalisis kontribusinya terhadap peningkatan efisiensi biaya rawat jalan. Metode: Penelitian menggunakan pendekatan kualitatif dengan desain studi kasus. Data diperoleh melalui wawancara mendalam, observasi, studi dokumentasi, serta analisis dokumen keuangan rumah sakit. Analisis dilakukan melalui identifikasi aktivitas, pengelompokan aktivitas ke dalam cost pool, penentuan cost driver, pembebanan biaya menggunakan metode ABC, dan triangulasi sumber data. Hasil:Metode Activity-Based Costing mampu mengalokasikan biaya overhead secara lebih proporsional berdasarkan aktivitas yang mengonsumsi sumber daya dibandingkan metode tradisional. Informasi biaya yang dihasilkan menjadi lebih akurat sehingga mendukung pengambilan keputusan manajerial, evaluasi efisiensi penggunaan sumber daya, serta penyusunan tarif pelayanan yang lebih rasional. Implementasi metode ABC masih menghadapi kendala berupa keterbatasan sistem informasi manajemen rumah sakit, kompleksitas aktivitas pelayanan, dan kesiapan sumber daya manusia. Simpulan: Penerapan Activity-Based Costing berpotensi meningkatkan efisiensi biaya rawat jalan melalui penyediaan informasi biaya yang lebih akurat dan dapat dijadikan dasar dalam pengendalian biaya serta perencanaan keuangan rumah sakit.
Co-Authors A. Rohendi Achmad Dheni Suwardhani Achmad Dheni Suwardhani Ade Mubarok Ahmad Yassir Aldi Situngkir Situngkir Alicia Dipta Pranudia Andra Kurnianto Andreuw Sunarjo Angki Wibisono Asriansyah Asriansyah Ayu Saraswati Apsari Bambang Sukajie Bambang Sukajie Betharlitha Maharlika Budi Santoso Chairil M Noor Cokorda Gede Bagus Pradnyana Sanjaya Cut Irna Rerianta Dadang Kusnadi Dasrun Hidayat Deni Hermansyah Dewi Rosenni Sijabat Diah Ika Hastari Disman Disman Disman Disman Dominiques Reggy Marfilan Eeng Ahman, Eeng Elsa Indah Suryani Erliany Syaodih Fahmi Jahidah Islamy Fanny Agustina Hidayat Fanny Agustina Hidayat Fanny Fardiyani Feronica Melinda Muskitta Fransiska Sabu Kopong Gema Putra Bangsa I Gede Pramana Yogi Angestu I Made Kawiyasa I Wayan Tunjung Ign. Wiseto P. Agung Imam Sudirman Jemi Angga Ruhiat Jessica Yosalinata Kahar Mulyani Kartika Dewi Kristian Ismail Lena Lena Lia Nuramalia Maria Theresia Pinsasia Maxsi Ary Maxsi Ary Mayang Wulandari Mochammad Sukrisno Mardiyanto Mubaraq Juli Saputra Muhammad Chairul Muhammad Qaisha Arbey Nadira Aqilla Adzra Najip Hendra S Parino Nandang Komara Ni Putu Selly Octaviani Wahyudi Nico Nico Nisfi Ruwaidah Zahro Oke Andikarya Panggita Tria Oktaviani Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Qonita Isnu Nabila R Oke Andikarya Reni Arumsari Rinawati Rinawati Rinawati Rinawati Rinawati Rinawati Rinawati Risa Qohardita Risris Nurjaman Rita Zahara Rizki Adriansyah Rubini Rohendi Saparingga Dasti Putri Silvia Sudjadi Sri Ramadani Sukajie, Bambang Syarifuddin , Didin Tresna Budiarti Veranita, Mira Wahyuddin Bagenda Willma Fauzzia Willma Fauzzia Willma Fauzzia Wiseto P. Agung Yani Restiani Widjaja, Yani Restiani Yen Efawati Yuga Friatna Yuniati Lestari Zahrotunnisa Arizky Zakiyatun Murtafi'ah Hamzah