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All Journal Creative Information Technology Journal JURNAL MANAJEMEN MOTIVASI CSRID (Computer Science Research and Its Development Journal) Journal Of Management Science (JMAS) International Journal of Economics, Business and Accounting Research (IJEBAR) Abdi Masyarakat Enrichment : Journal of Management Attractive : Innovative Education Journal Community Development Journal: Jurnal Pengabdian Masyarakat Pedagogy : Journal of English Language Teaching Jurnal Ilmiah Wahana Pendidikan Jurnal Ekonomi Mejuajua Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan Journal of Management and Digital Business Journal of Applied Management Research Jurnal Multidisiplin West Science Madani: Multidisciplinary Scientific Journal Socius: Social Sciences Research Journal International Journal of Economic, Finance and Business Statistics (IJEFBS) Da'watuna: Journal of Communication and Islamic Broadcasting El-Mujtama: Jurnal Pengabdian Masyarakat Jurnal Riset Ilmiah JEMBA: Journal of Economics, Management, Business, and Accounting International Journal of Economics, Business Management and Accounting Joong-Ki Primary Journal of Multidisciplinary Research
Ana Fitriana
Jurusan Sistem Informasi STMIK Pontianak Jl. Merdeka No. 372 Pontianak, 0561-735555
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Physics Public Health Social Sciences Other

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THE INFLUENCE OF INSTAGRAM ADVERTISING AND DIGITAL TECHNOLOGY ON BRAND AWARENESS AND PURCHASE DECISIONS IN THE ERA OF SOCIETY 5.0 Irene, Novi; Listiana, Erna; Barkah, Barkah; Fitriana, Ana; Setiawan, Harry
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 8 No 4 (2024): IJEBAR, VOL. 08 ISSUE 04, DECEMBER 2024
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v8i4.15536

Abstract

The goal of this study is to investigate how, in the era of Society 5.0, digital marketing strategies affect Maybelline lipstick product purchases in Indonesia. The main focus of this study is on how Instagram advertising and digital technologies affect customer purchasing decisions and increase brand recognition. Purposive sampling was used to select 300 respondents, who were then surveyed to collect quantitative data. The data was examined using Structural Equation Modeling (SEM). The results showed that Instagram ads and digital technology significantly improve brand recognition, which influences customer purchasing decisions. These findings show how effective digital marketing strategies are at increasing sales of cosmetics, especially in the context of changing customer behavior in the Society 5.0 era.
DO ANIMOSITY, PRODUCT JUDGMENT, AND BOYCOTT PARTICIPATION INFLUENCE PURCHASE UNWILLINGNESS? Fitri, Annisa; Listiana, Erna; Barkah, Barkah; Fitriana, Ana
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 8 No 4 (2024): IJEBAR, VOL. 08 ISSUE 04, DECEMBER 2024
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v8i4.15547

Abstract

This study aims to examine the effect of animosity, product judgment, and boycott participation on purchase unwillingness of KFC products in Indonesia which is considered affiliated with Israel. The background of this study is the increasing consumer boycott movement in Indonesia due to the Israeli-Palestinian conflict. This study uses a survey method with a questionnaire distributed to 182 respondents selected through purposive sampling techniques. Data were analyzed using the Structural Equation Modeling (SEM) method. The results of the study indicate that animosity has a significant effect on product judgment, boycott participation, and purchase unwillingness. This study found that boycott participation was proven to be a significant mediator in the relationship between animosity and purchase unwillingness. However, product judgment can’t mediate the relationship between animosity and purchase unwillingness.
Students’ Feelings of Using Figurative Language in Creating Poems at Creative Writing Class: A Narrative Inquiry Fitriana, Ana; Rokhuma, Chubbi Millatina
Jurnal Pedagogy Vol 13 No 1 (2025): Pedagogy: Journal of English Language Teaching
Publisher : Institut Agama Islam Negeri (IAIN) Metro, Lampung, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32332/42343x98

Abstract

Figurative language is a vital element in poetry that allows writers to express emotions, ideas, and imagery in creative and impactful ways. In the context of creative writing classes, especially poetry writing, students are encouraged to explore and utilize various figurative expressions to enhance the depth and beauty of their compositions. However, considering its complexity, the use of figurative language in writing a poem can create a range of emotions. This study aims to identify and understand students' emotional experiences in a creative writing class using figurative language at a university in Pekalongan. A qualitative method was employed through narrative inquiry to explore how students in a creative writing class experienced the use of figurative language while composing poems. The researchers used semi-structured interviews to collect data. The data were analyzed using the Miles, Huberman & Saldana analysis method. The participants of this study were students majoring in English department who had created poems using figurative language in creative writing class. The results of this study revealed some positive feelings felt by the students, such as excitement, happiness, interest, pride, and satisfaction. On the other hand, negative feelings felt by students include anxiety, frustration, and boredom. This study contributes to a deeper understanding of students' emotional experiences so that it can offer valuable insights for choosing appropriate teaching methods and media in teaching poems using figurative language in creative writing class.
Analisis Pengaruh Suasana Tempat, Kualitas Pelayanan, Kualitas Produk, Persepsi Harga, terhadap Loyalitas Kepuasan Pelanggan (Studi di pelanggan CoffeeShop Diantara Pontianak) Dwiputra, Wahyu; A, Ahmadi; Listiana, Erna; Fitriana, Ana; G, Giriati
Madani: Jurnal Ilmiah Multidisiplin Vol 3, No 6 (2025): July 2025
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.15802592

Abstract

This study aims to analyze the influence of atmosphere, service quality, product quality, and price perception on customer loyalty through customer satisfaction as a mediating variable on Coffee Shop Diantara Pontianak customers. The population in this study were Coffee Shop Diantara consumers with a sample size of 182 respondents. The data analysis method used Partial Least Squares Structural Equation Modeling (PLS-SEM) with the help of Smart PLS 4.0 software. The results showed that atmosphere, service quality, and product quality had a significant positive effect on customer satisfaction, which in turn also had a significant positive effect on customer loyalty. In addition, customer satisfaction was proven to significantly mediate the influence of atmosphere, service quality, and product quality on customer loyalty. However, price perception did not have a significant effect on customer satisfaction or loyalty. This study is expected to contribute to Coffee Shop Diantara Pontianak managers in developing strategies to improve service quality to encourage sustainable customer loyalty.
Pengaruh Electronic Word of Mouth dan Product Quality Terhadap Purchase Decision Dengan Brand Image Sebagai Variabel Mediasi (Studi produk Ortuseight di Kalimantan Barat) Shandy, Jose Haris; A, Ahmadi; Listiana, Erna; Fitriana, Ana
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 2, No 11 (2025): June, 2025
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.15598184

Abstract

The sports shoe market in Indonesia is expected to experience rapid growth in the next few years. This growth is driven by changes in people’s lifestyles that increasingly prioritize health and physical activity, increasingly popular sports trends, and the ease of purchasing products through e-commerce. Amidst this market growth, local sports shoe brand Ortuseight has succeeded in taking advantage of the trend by offering high-quality products that suit an active lifestyle. The interaction between product quality, EWOM, and brand image in influencing purchasing decisions, this study aims to explore how these three variables are interrelated in the sports shoe market. This study will also assess how brand image as a moderating variable can strengthen or reduce the influence of EWOM and product quality on purchasing decisions for Ortuseight shoes with a sample of 160 respondents. Respondents who have purchased Ortuseight products at least once in the last 6 months because they see information, especially platforms that are popular among young users such as Instagram and TikTok. The data collection method uses a questionnaire through a purposive sampling technique with a quantitative approach. The hypothesis built in this study will be tested with a causal design approach. The test tool used to see the relationship between independent and dependent variables uses Structural Equation Modeling (SEM) with statistical tools SmartPLS software version 4. The results of this study found that EWOM and Product Quality have an effect on Purchase Decision with Brand Image which also has a positive effect as a mediating variable. Ortuseight is advised to be more active in managing digital interactions with consumers, especially through social media and local sports communities, in order to encourage the spread of positive reviews organically.
Pengaruh Store Atmosphere Terhadap Customer Loyalty dengan Customer Engagement dan Customer Satisfaction sebagai Mediasi (Studi Pada Samsung Store) Calvin; Calvin, Calvin; Listiana, Erna; Shalahuddin, Ahmad; Fitriana, Ana; Ahmadi, Ahmadi
Jurnal Multidisiplin West Science Vol 4 No 06 (2025): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v4i06.2277

Abstract

Tujuan dari penelitian ini adalah untuk melihat bagaimana suasana toko memengaruhi kesetiaan pelanggan. Ini dilakukan dengan menguji peran keterlibatan pelanggan dan kepuasan pelanggan sebagai variabel mediasi. Untuk memahami bagaimana suasana toko dapat membentuk keterikatan emosional dan kepuasan pelanggan, penelitian ini melibatkan pelanggan di Samsung Store di Indonesia. Untuk mendukung hipotesis yang telah dikembangkan, penelitian ini menggunakan Structural Equation Modeling (SEM) dan alat statistik Smart PLS 3.0. Data dikumpulkan melalui kuesioner, yang dijawab oleh 234 orang. Hasil penelitian menunjukkan bahwa suasana toko, keterikatan pelanggan, dan kepuasan pelanggan berpengaruh positif dan signifikan terhadap loyalitas pelanggan, dan suasana toko juga memiliki pengaruh yang signifikan terhadap keterikatan pelanggan dan kepuasan pelanggan. Meskipun demikian, keterikatan pelanggan dan kepuasan pelanggan berfungsi sebagai mediator antara suasana toko dan loyalitas pelanggan.
Pengaruh Product Quality dan Hedonic Lifestyle Terhadap Purchase Decision: Brand Image sebagai Variabel Mediasi dalam Pembelian iPhone Second Hermanto, Dicky; Listiana, Erna; Juniwati, Juniwati; Fitriana, Ana; Ahmadi, Ahmadi
Jurnal Multidisiplin West Science Vol 4 No 06 (2025): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v4i06.2287

Abstract

Pasar iPhone second di Indonesia, terus menunjukkan pertumbuhan seiring meningkatnya permintaan terhadap produk premium dengan harga yang lebih terjangkau. Penelitian ini bertujuan untuk menganalisis pengaruh product quality (kualitas produk) dan hedonic lifestyle (gaya hidup hedonis) terhadap purchase decision (keputusan pembelian), dengan brand image (citra merek) sebagai variabel mediasi. Menggunakan pendekatan kuantitatif dengan teknik purposive sampling, penelitian ini melibatkan 200 responden pengguna iPhone second di Pontianak dan dianalisis menggunakan metode Structural Equation Modeling (SEM) melalui software SmartPLS 4.0. Hasil uji hipotesis menunjukkan bahwa product quality memiliki pengaruh positif signifikan terhadap brand image, hedonic lifestyle berpengaruh signifikan terhadap brand image, product quality berpengaruh positif signidikan terhadap purchase, hedonic lifestyle berpengaruh positif signifikan terhadap purchase decision. Namun, brand image tidak berpengaruh signifikan terhadap purchase decision, dan tidak menjadi mediator yang signifikan antara product quality maupun hedonic lifestyle terhadap purchase decision. Temuan ini mengindikasikan bahwa dalam konteks pembelian iPhone second, konsumen lebih mempertimbangkan aspek fungsional seperti performa dan kondisi fisik produk serta kepuasan emosional dari sisi gaya hidup, dibandingkan sekadar citra merek, yang menunjukkan bahwa keputusan pembelian lebih didorong oleh pengalaman nyata terhadap produk dan dorongan personal untuk tampil bergaya atau eksklusif.)
Pengaruh Digital Advertising dan Electronic Word of Mouth Terhadap Purchase Intention dengan Brand Trust sebagai Variabel Intervening Rabbani, Ammar; Listiana, Erna; Shalahuddin, Ahmad; Purmono, Bintoro Bagus; Fitriana, Ana
Jurnal Multidisiplin West Science Vol 4 No 06 (2025): Jurnal Multidisiplin West Science
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/jmws.v4i06.2388

Abstract

Penelitian ini bertujuan untuk menginvestigasi bagaimana Periklanan Digital dan Electronic Word of Mouth (eWOM) memengaruhi Niat Beli melalui peran perantara Kepercayaan Merek. Fokus utama adalah menelaah pengaruh Word of Mouth terhadap Niat Beli yang dimediasi oleh Kepercayaan Merek pada konsumen produk Make Over. Sebanyak 205 responden terpilih secara purposive sampling, dan data dianalisis menggunakan Partial Least Squares Structural Equation Modeling dengan bantuan perangkat lunak SmartPLS 4.0. Hasil analisis menunjukkan bahwa Periklanan Digital dan eWOM berkontribusi signifikan terhadap kepuasan pelanggan. Selanjutnya, Word of Mouth terbukti memiliki pengaruh positif dan signifikan pada Kepercayaan Merek, begitu pula Kepercayaan Merek yang secara signifikan meningkatkan Niat Beli. Temuan lain menegaskan bahwa Kepercayaan Merek secara mediatif memperkuat hubungan antara Periklanan Digital ke Retailer dan Word of Mouth ke Retailer terhadap Niat Beli. Dengan demikian, strategi komunikasi digital yang efektif serta ulasan positif konsumen terbukti mampu memperkuat kepercayaan terhadap merek, yang pada gilirannya meningkatkan niat beli pada retailer Make Over.
Gameful Experience and Brand Loyalty: Exploring Customer Brand Engagement in Language Learning Apps Penampe, Marie Anne Ester; Fitriana, Ana; Purnomo, Bintoro Bagus; Afiah, Nur; Juniwati, Juniwati
Journal of Applied Management Research Vol. 4 No. 2 (2024)
Publisher : The Graduate School of Sahid University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36441/jamr.v4i2.2576

Abstract

This study examines the impact of gameful experiences on brand loyalty in language learning applications mediated by customer brand engagement. With the increasing incorporation of gamification in educational tools, understanding how specific game mechanics drive user engagement and brand loyalty in language learning apps is crucial. While existing gamification research generally focuses on broader fields, this study uniquely investigates how specific gameful experiences—such as enjoyment, creative thinking, and domination—affect brand loyalty in the context of language learning applications. Data were collected from 250 active users in Indonesia using an online survey with a Likert scale of 1-5, employing purposive sampling. Structural Equation Modeling (SEM) with AMOS 26 assessed validity, reliability, and relationships among variables. The results indicate that gameful experiences significantly enhance customer brand engagement, which, in turn, positively influences brand loyalty. This study contributes new insights into how gamification affects brand loyalty, specifically in the language learning app domain, providing practical recommendations for developers to incorporate effective game mechanics to enhance customer brand engagement and foster long-term brand loyalty.
The Influence of Social Media and Lifestyle on Purchasing Decisions of Toko Kami Coffee Mediated by Brand Awareness Satria, Dimas; Listiana, Erna; Ahmadi, Ahmadi; Barkah, Barkah; Fitriana, Ana
Primary Journal of Multidisciplinary Research Vol. 1 No. 3 (2025): Primary Journal of Multidisciplinary Research, June 2025
Publisher : Lembaga Publikasi Ilmiah Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70716/pjmr.v1i3.201

Abstract

This study aims to identify the impact of marketing through social media and lifestyle on purchasing decisions, with brand awareness as a connecting variable. The research design applied is causal research. A total of 220 Toko Kami consumers in Pontianak City were asked to fill out a questionnaire to collect data. The measurement model and structure of the research construct that is being developed are then analyzed using the Structural Equation Modeling (SEM) approach with the help of Smart PLS 4.0 statistical software. The findings of the study prove that Social Media Lifestyle Marketing and Lifestyle have a positive and significant effect on Purchase decisions and Brand Awa5reness. In addition, these two variables also affect Purchase Social media marketing decisions directly and indirectly, with Brand Awareness acting as a mediator. Brand Awareness also plays an important role, both as a direct factor and as a mediator in the relationship between Social Media and purchase decisions. This indicates that building strong brand awareness through consumer experiences will have a positive impact on loyalty and repurchase interest. This research is expected to provide valuable insights for business actors in developing effective marketing strategies in the digital era.
Co-Authors A, Ahmadi Adinda, Chery Afani, Afani Ahmad Shalahuddin, Ahmad AHMADI Akhasha, Nadia Andika, Wahyu Annisa Fitri, Annisa Anwar Azazi Aprilliani, Shifa ARDIANSYAH ARDIANSYAH Arifin Firdaus Ariqoh, Daffa Asri Ashadi, Ardi Audisty Prana Hardayu Barkah Barkah, Barkah Calvin Calvin Calvin Daud, Ilzar Devi Nurmalia Diawanto, Fery Dwiputra, Wahyu Eka Prastya Nugraha, Aryan Ema Trisnawati Endar Sulistyowati Erna Listiana Erna Listiana Ernita Sari Nurwahyuni, Hesti Fajri Habibi, Fajri Fathurrahman, Akhwal Fauzan, Ahmad Hilmi Fauzan, Rizky Febriana, Cika Firdaus, Angelika G, Giriati Gusti Hardiansyah Hafid, Khairunissa Hans, M. Hamka Harry Setiawan Helma Malini, Helma Heriyadi, Heriyadi Hermanto, Dicky Irdhayanti, Efa Irene, Novi Juniwati Juniwati Kalis, Maria Christiana Iman Latifah Latifah Maharani, Berliana Maharani, Rista Maria Christiana Iman Kalis, Maria Christiana Moh. Rasyid Ridho Muhammad Afif Mustaruddin Nanda Nanda Nikki Tri Sakung, Nikki Tri Nofiansyah,  Wahyu Nur Afiah, Nur Nurnalisa Oktavianto, Angga Penampe, Marie Anne Ester Phengdrawan, Jonassen Purmono, Bintoro Bagus Purnomo, Bintoro Bagus Putri Pangestika, Putri Qurrotul Aeni, Qurrotul Rabbani, Ammar Ramadania Ramadania, Ramadania Ramadhianti, Risa Restiatun, Restiatun Rivaldo, Karis Rizal, Fakhri Rokhuma, Chubbi Millatina Satria, Dimas Satrio Ardhana, Ariel Septiarni, Marsa Shandy, Jose Haris Sulityowati, Endar Syahbandi Tassia, Tassia Titik Rosnani Trianto, Yohanes Adi Vanessa, Vivian Wahidah, Nina Ikhwati Wahyu Apriliandi, M.Rizky Wahyu Nofiansyah, Wahyu Waldi Wendy Wenny Pebrianti Widya, Tri Yulyaningsih, Veronika Bella