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All Journal Jurnal Studi Pemerintahan Jurnal Pendidikan Teknologi dan Kejuruan Jurnal Demokrasi Humanus: Jurnal ilmiah Ilmu-ilmu Humaniora TINGKAP Ilmu Administrasi Publik Jurnal Kesehatan Andalas Buletin Keslingmas Jurnal Administrasi Publik : Public Administration Journal Jurnal Sinar Manajemen Otoritas : Jurnal Ilmu Pemerintahan Dinamisia: Jurnal Pengabdian Kepada Masyarakat JURNAL PENDIDIKAN TAMBUSAI Ensiklopedia of Journal Global Conference Index JISIP: Jurnal Ilmu Sosial dan Pendidikan Jurnal Sehat Mandiri Dinamika Governance : Jurnal Ilmu Administrasi Negara Human Care Journal Jurnal Perspektif: Jurnal Kajian Sosiologi dan Pendidikan Abdi: Jurnal Pengabdian dan Pemberdayaan Masyarakat Spirit Publik : Jurnal Administrasi Publik Khazanah Sosial MOTIVECTION : Journal of Mechanical, Electrical and Industrial Engineering Al-Isyraq: Jurnal Bimbingan, Penyuluhan, dan Konseling Islam Jurnal Teknik Industri Terintegrasi (JUTIN) Science and Environmental Journals for Postgraduate JESS (Journal of Education on Social Science) JPASDEV:Journal of Public Administration and Sociology of Development International Journal on Social Science, Economics and Art Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi International Journal of Educational Review, Law And Social Sciences (IJERLAS) Jurnal Rekayasa Teknik Sipil dan Lingkungan YASIN: Jurnal Pendidikan dan Sosial Budaya ARZUSIN: Jurnal Manajemen dan Pendidikan Dasar Publicness: Journal of Public Administration Studies Jurnal Green Growth dan Manajemen Lingkungan Jurnal Aplikasi IPTEK Indonesia Innovative: Journal Of Social Science Research Jurnal Sains dan Ilmu Terapan Ranah Research : Journal of Multidisciplinary Research and Development Indo-Fintech Intellectuals: Journal of Economics and Business TOFEDU: The Future of Education Journal Jurnal Ilmiah Multidisiplin Nusantara Jurnal Agro Estate Jurnal Agro Fabrica Jurnal Ilmiah Ekotrans & Erudisi (JIEE) Journal of Innovative and Creativity Al-Ihtiram: Multidisciplinary Journal of Counseling and Social Research Public Service And Governance Journal Journal of Civil Engineering and Vocational Education J-TRAP (Jurnal Teori dan Riset Administrasi Publik) Jurnal Studi Pemerintahan Journal of Advanced Research in Social Sciences and Humanities J-CEKI
Dasman Lanin
Universitas Negeri Padang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Physics Public Health Social Sciences Transportation Other

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Journal : Public Service And Governance Journal

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Peran Pegawai dalam Meningkatkan Kualitas Layanan pada Sektor Publik Angye Mareta Y; Dasman Lanin; Asnil Asnil
Public Service and Governance Journal Vol. 6 No. 2 (2025): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/67st8c28

Abstract

High quality public services are a key indicator of effective government performance. In this context, the role of employees as the frontline executors of public service delivery is crucial in determining public satisfaction and trust toward public institutions. This study aims to explore the contribution of employees in enhancing public service quality through a literature review approach. Data were collected from various scholarly sources, including journals, books, and research reports related to public service and human resource management in the public sector. The findings indicate that the quality of public services is significantly influenced by several employee-related factors, such as competence, work ethics, integrity, innovation, and adaptability to technology and evolving public needs. Furthermore, organizational culture and leadership style also play a supportive role in reinforcing employees' contributions to excellent service delivery. This study emphasizes the importance of strengthening employee capacity through continuous training, performance evaluation, and the creation of a work environment that promotes accountability and professionalism.
Co-Authors Abdi Iswahyudi Yasril Adil Mabarak Adil Mubarak Adree Octova Afifah Asriati Afriva Khaidir Ahmad Juanda Ahmad Julian, Yoga Aldri Frinaldi Alfero, M Rexsi Alhadi, Zikri Alwi Nofriandi Amini, Aisyah Andayani, Meri Angye Mareta Y Annisa Wahyu Utami Aprilliani, Cici Arbi, Yaumal Arif Rahman Hakim Arif, Rahman Arlius, Apriwandi Arraminta, Reyhan Asnil Asnil Aswin, Zeus Marullah Audia, Washilla Aziza Bila Batubara, Fanny Yuliana Beta Santria Sholehah Bismihayati Bismihayati Boby Rahman Boni Saputra Corp, Aldri Frinaldi Cory Febrina Cressendo, Hedsing Dede Tri Wahyu Kotama Defriani Dwiyanti Desi Arisanti Digna Kasandra DIMAS ANDRIANTO Dona Restetya Donny Fernandez Dwi Finna Syolendra Edison Zelmi Egi Yoanda Eka Putri, Sri Endrawan, Gus Erianjoni Erianjoni Fadhilla Oktari Fadila Wahyuni Fajar Agung Mulia Fanny Yuliana Batubara Fazira, Yefnika Febrina, Cory Febrina, Suci Fenty Kurnia Oktorina Firman Hidayat Fitri Fitri Fitri Hartati Fitri, Lira Zana Frinaldri, Aldri Frinsis Warmansyah Genesa Hatika, Rindi Genius Umar Genius Umar Gomes da cruz Fernandes, Benjamin Hafida Istigfarini Hasbullah Malau Hayatul Khairul Rahmat Hendrio Fadly hendrita, juli HERMANTO, NAILUREDHA Hidayah, Syaiful Hilfa Relonius Ideal Putra Ilham Salsabila Indang Dewata Insani, Munadia Iqrima Basri Islami, Syaifuddin Jelibseda, Jelibseda Jon Kenedi Jumiati Jumiati Kartika, Imelda Rahmayunia Kiki Amelia, Kiki LAILATUL SUBHA Lince Magriasti Lince Megriasti Lismomon Nata M Rafi Ariansyah M. Fachri Adnan M. Hidayat Panuntun Muslim M. Ridha Masnaidi B Ma’ruf, Miradzi Meladina Meladina Meri Andayani Meri Andayani Meuraksa, Irawati Mhd. Ridha Mhd. Ridha Midratul Fardila Miftahul Khairat Mona Gusfira Muhamad Ali Embi Muhammad Farid Yuanda Muhammad Nasrullah Muhammad Naufal Rajif Muhammad Ridwan Muhayatul, Muhayatul Mulia, Fajar Agung Mulya Gusman Nailuredha Hermanto NAILUREDHA HERMANTO Nanda Rasifa, Julia Neliyarti Neliyarti Nora. AN, Desri NUR EFENDI Nurbit Nurbit Nurlaeli, Rina Ori Endrian Perdani, Agung Sandi Permata Sari, Indah Putra, Kyrie Eleison Putra, Yozarwardi Usama Putri Maharani, Friska Putri Pesi Putri, Adellia Putri, Adinda Mutiara Putri, Elisa Adinda R Rembrandt Rahayu Tia Khairani Rahayu, Youngky Gerre Rahmi Putri Wirman Rama Nanda Ramadhani, Yanni Ramadhanis, Ramadhanis Randa Martha Zona Rapitos Sidiq Rembrandt Rembrandt Rembrandt Rembrandt Rembrandt, R Rembrandt, Rembrandt Rembrant, Rembrant Rezkik, Fitrianola Ridho Syofianto Rina Mariyana Rindi Genesa Hatika Riri Rahmahwati Joni Riswanto Riswanto Riswanto Riswanto Rizki Amelia Sasqia Putri Romiyadi Romiyadi Sandro Datamora Santika, Nola Sari, Elvia Siskha Sati’at, Nur Anisa Siregar, Dewi Rahmadani Siti Aisyah Siti Aisyah Sri Okto Berta Sri Wahyuni Suci Mardiyah Susilastri, Susilastri Syafri, Rifki Randa Syafrijon Syafrijon Syahfori Widiyani Syamsir Syamsir Syamsir Syamsir Syamsir Syamsir Trismadi Pranata Tris Umar, Genius Umar, Iswandi Utami, Annisa Wahyu Vandri Ahmad Isnaini Wahyunus, Martin Washilla Audia Wijaya, Agus Chandra Yanni Ramadhani Yazit, Yusra Yersa Novellina Putri Yoanda, Egi Yoszi Mingsi Anaperta Yuli Susant Yuliana Batubara, Fanny Yulkifli Yulkifli Yunesa Rahma Yunia Sari, Mesi Zona, Randa Martha Zuldani, Irwan Zulkarnain Agus