Claim Missing Document
Check
Articles

PENGARUH KUALITAS PELAYANAN JASA KAMAR TERHADAP LOYALITAS PELANGGAN PADA HOTEL RATU MAYANG GARDEN PEKANBARU Tedi Andika; Mariaty Ibrahim
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 4, No 2: WISUDA OKTOBER 2017
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Service Quality is how far the difference between reality and expectations of consumers with the services they received or acquired. loyalty is described as the desire of consumers to subscribe to the company continuously, buying and using products and services repeatedly, and recommend the company's products to others. Under these conditions, a hospitality service company to be able to provide quality service to its customers, in order to create customer satisfaction that will lead the customer will be loyal to the products or services at the company.This research was conducted at Ratu Mayang Garden Hotel Pekanbaru is located on the roadJend Sudirmani Pekanbaru. The purpose of this research was conducted to determine the effect of service quality on customer loyality on Ratu Mayang Garden Hotel Pekanbaru.In this research methodology is descriptive and quantitative with SPSS, where samples were used that customer Ratu Mayang Garden Hotel Pekanbaru is a minimum stay of more than two times and as a source of information is the General Manager, Supervisor, and Front office. To determine the sample using the formula Slovin, sampling with purposive sampling method. Data collection through questionnaires and interviews.From the results of data analysis includes test validity, reliability, and simple linear regression, the quality of service in this study included five components of both the physical evidence, reliability, responsiveness, assurance, and caring. Each one has an indicator interrelated and positive effect on customer loyalty Ratu Mayang Garden Hotel Pekanbaru.Keywords: Service Quality, Customer Loyalty
PELAKSANAAN PROMOSI OBJEK WISATA BOOMBARA WATERPARK KABUPATEN KAMPAR Desi Ratnasari; Mariaty Ibrahim
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 2, No 2: WISUDA OKTOBER 2015
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this research is to know how the implementation of promotion in Boombara Waterpark and respondents reaction about the implementation of promotion in Boombara Waterpark .This research is used descriptive quantitative methods. There were 100 sample of that people is taken for accidental sampling. The data collection techniques in this research used observation, interview, and quesionnaires. The likert scale was used to measure the intervals in quantitative data.This research used Fandi Tjiptono (2008:519) theory. This theory divides promotion mix into 5 categories: advertising, sales promotion, public relation, personal selling, direct mail.The result of the research shows that Boombara Waterpark has implemented promotion by using the promotion mix: Advertising, Sales Promotion, and Personal Selling. According to respondents, the implementation promotion in Boombara Waterpark is still needed to be improved.Keywords: promotion and promotion mix.
Analisis Implementasi Balanced Scorecard ( Perspektif Keuangan ) Pada PT. Bank Riau Kepri,Tbk Periode Tahun 2009 – 2012 Hidayat Ricki; Mariaty Ibrahim
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 1, No 1: WISUDA FEBRUARI 2014
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The research was conducted on PT. Bank Riau Kepri,Tbk, Pekanbaru city. The purpose of this study is to analysis the implementation of the financial perspective of the balanced scorecard in PT. Bank Riau Kepri,Tbk period 2009-2012 because the balanced scorecard is a strategic management framework which is derived from the vision, mission, and strategy into four perspectives: financial, customer, internal business processes, and learning and growth which will result in long-term benefits for the company.This research is a descriptive study with a qualitative approach. Where no population and sample. This study using key informan to obtain the information needed. The data used are primary data and secondary data. The primary data obtained from interview with the Human Capital Division of PT. Riau Kepri,Tbk about the implementation of the balanced scorecard. Secondary data obtained from financial reports and then analyzed using financial ratios.From the analysis conducted known that the implementation of the balanced scorecard due of traditional management systems can no longer to used in dynamic environment. And from the analysis of financial ratios conducted also known that the financial condition of PT. Bank Riau Kepri,Tbk is unstable but very good overall. The biggest problem is the increasing non-performing loans at PT. Bank Riau Kepri, TbkKeywords: Implementation, Balanced Scorecard, Financial Perspective, Financial Ratios
IMPLEMENTATION YAMAHA MOTORCYCLE SALES PROMOTION IN THE CV. TRI STAR KENCANA BANGKINANG KAMPAR DISTRICT Nova Diana; Mariaty Ibrahim
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 2, No 2: WISUDA OKTOBER 2015
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Sales promotion is a seriesof actions to get the attention of consumers and provide stimulus to prospective customers. Integrative designed to promote and offer items that are considered by customers differ in important and unique to them. This research was conducted at CV. Tri Star Kencana Bangkinang Kampar District, the objective of this study is to investigate the implementation of the campaign carried out by CV. Tri Star Kencana Bangkinang and to know the problems found by using quantitative descriptive data analysis and several theories about the implementation of sales promotion. The indicators used in this study are real, advertising, personal selling, sales promotion and publicity as a measure implementing sales promotion on the CV. Tri Star Kencana Kampar District.Data collection techniques done with interviews and questionnaires. Sampling was done by accidental sampling by chance. The data source is devided into two, namely: primary data, obtained from the documents of the company as well as the organizational structureof the company CV. Tri Star Kencana Kampar District. The results showed that the implementation of sales promotion in CV. Tri Star Kencana categorized quite good.Keyword: Marketing Mix, Advertising, Personal Selling, Sales Promotion and Publicity
PELAKSANAAN PENGAWASAN KERJA KARYAWAN (Kasus Pada Karyawan Kebun PT. Perkebunan Nusantara V Unit Terantam) Abdi Ramagiri; Mariaty Ibrahim
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 2, No 2: WISUDA OKTOBER 2015
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

One of the companies belonging to BUMN engaged in the palm oil industry is PT. Plantation terantam V Riau, which is located in subdistrict Tapubg Hulu, district Kampar. It is a company that is doing the processing of fresh fruit bunches (FEB) that is derived from their own gardens. PT. Plantation Terantam V Riau also been known to have a good image because always able to achieve the target set by the company. However, in the last few years, the company get a drop in achieving the target.The purpose of this research was to investigate the implementation of surveillance conducted by the leader in the company. Which after meticulous, it turn out the implementation of the existing surveillance on the archipelago PT. Plantation Terantam V Riau which has been classified in a accordance with a score of 2361 which is in the range 1828-2390. Therefore the leaders in the company should pay more attention and more about implementation of supervision so that the results can be realized with good companyKeyword: Work Supervision, Leadership, Labours
PELAKSANAAN STRATEGI DIFERENSIASI PRODUK PADA HOTEL MONA PLAZA PEKANBARU Nurhayati Patio Pangaribuan; Mariaty Ibrahim
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 2, No 2: WISUDA OKTOBER 2015
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

PELAKSANAAN STRATEGI DIFERENSIASI PRODUK PADA HOTEL MONA PLAZA PEKANBARU
ANALISIS LAPORAN KEUANGAN UNTUK MENILAI KINERJA KEUANGAN PADA KOPERASI SERBA USAHA REJOSARI KECAMATAN TENAYAN RAYA KOTA PEKANBARU Ega Rahmatul Khair; Mariaty Ibrahim
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 7: Edisi II Juli - Desember 2020
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Cooperative is a business entity established to support the people's economic movement which has duties and responsibilities aimed at the welfare of members and the general public. The purpose of this study was to assess the financial performance of KSU Rejosari District of Tenayan Raya Pekanbaru City by using financial ratios. The location of this research was conducted at the KSU Rejosari’s District of Tenayan Raya Pekanbaru City. Ratio analysis used is the profitability that is current ratio, the solvency ratio that is debt to asset ratio (DAR) and debt to equity ratio (DER), the ratio of activity that receivable turnover, and the profitability ratio that is net profit margin (NPM) and return on assets (ROA) and return on equity (ROE). The analytical method used is quantitative descriptive.Research conducted based on the standards of the Regulation of the Minister of Cooperatives and Small and Medium Enterprise of the Republic of Indonesia Number: 06/Per/M.KUKM/V/2006 concerning Cooperative Guidelines Achievers. Based on the calculation of liquidity ratios seen from the level current ratio of KSU Rejosari's performance is categorized as not good. The results of the calculation of the solvency ratio seen from the DAR and DER of KSU Rejosari's performance are categorized as good. The results of the calculation of the activity ratio seen from the level receivable turnover of KSU Rejosari's performance are categorized as not good. The results of the calculation of profitability ratios seen from the level of NPM and ROA performance are categorized very good, while the level of ROE performance of KSU Rejosari is categorized as good. Keywords: Financial Performance, Liquidity Ratio, Solvency Ratio, Activity Ratio, Profitability Ratio  
PENGARUH MODAL KERJA DAN STRUKTUR MODAL TERHADAP PROFITABILITAS PADA INDUSTRI MAKANAN DAN MINUMAN YANG TERDAFTAR DI BURSA EFEK INDONESIA Gusri Ermila; Mariaty Ibrahim
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 5: Edisi II Juli - Desember 2018
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to determine the effect of Working Capital and Capital Structure on the Profitability of Food and Beverage Industries listed on the Stock Exchange. This study uses two indenpendent variables and one depandent variable, namely working capital and capital structure as indenpendent variables and profitability as the dependent variable. The research method used is descriptive quantitative using the program SPSS. The sampling method used was purposive sampling and obtained 8 companies that were sampled from 19 Food and Beverage Companies Listed on the Indonesian Stock Exchange. Data collection techniques through interviews and documentation. The results of data analysis using descriptive statistics, classical assumption test, simple regression test, determination test, simple linear regression test, t test, and f test so that it can be seen that working capital has a significant effect on the profitability of food and beverage industry listed on the stock exchange, capital significantly influence the profitability of food and beverage industry listed on the stock exchange, as well as working capital and capital structure have a significant effect on the profitability of food and beverage industry listed on the stock exchange.Keywords: Working Capital, Capital Structure, Profitability
ANALISIS PERBANDINGAN KINERJA KEUANGAN PADA KOPERASI KONVENSIONAL DAN KOPERASI SYARIAH Gusniati Puteri; Mariaty Ibrahim
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 7: Edisi II Juli - Desember 2020
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to determine and analyze the soundness of the liquidity ratios, solvency, and profitability of the Umega Prima Trade and Services Cooperative and the Al-Ittihad BMT Cooperative in Pekanbaru City during the 2014-2018 period. And to find out the fulfillment of the financial performance standards of the Umega Prima Trade and Services Cooperative and the Al-Ittihad BMT Cooperative in Pekanbaru City, based on liquidity ratios, solvency ratios and profitability ratios during the period 2014-2018.This study uses secondary data in the form of data obtained by the author through, manual reports and financial reports of the Umega Prima Trade and Services Cooperative and the Al-Ittihad BMT Cooperative in Pekanbaru City that are needed by researchers for the analysis of liquidity, solvency, and profitability.The results of the analysis show that the analysis of the financial statements of the Trade Cooperative and Prima Umega Services for the period 2014 - 2018 based on Liquidity, Solvency and Profitability Ratios are: 1) Analysis of liquidity ratios, qurrent ratios get the predicate "Not Good", and the cash ratio gets the predicate "Not good" "; 2) Solvency ratio analysis, the total asset to debt ratio gets the title "good", and the net worth to debt ratio gets the "good" title; 3) Analysis of the ratio of profitability of one's own capital gets the title "not good", and return on assets gets the title "not good"; 4) In accordance with the regulations of the State Ministry for Cooperatives, Small and Medium Enterprises, the health level of umega trade and prime services cooperatives is rated "unhealthy". While the results of the analysis of the 2014-2018 BMT Al-Ittihad Cooperative based on Liquidity, Solvency and Profitability Ratios are: 1) Analysis of liquidity ratios, qurrent ratios get the predicate "Poor", and in the cash ratio get the predicate "good"; 2) Solvency ratio analysis, the total asset to debt ratio gets the predicate "less good", and the net worth to debt ratio gets the predicate "good"; 3) Analysis of the ratio of profitability of one's own capital gets the title "very good", and return on assets gets the title of "very good"; 4) In accordance with the regulations of the State Ministry for Cooperatives, Small and Medium Enterprises, the health level of the cooperative bmt al-ittihad kota Pekanbaru gets the title "quite healthy". Keywords: Comparison of Financial Performance, Liquidity, Solvency and profitability
PENGARUH LINGKUNGAN KERJA TERHADAP KEPUASAN KERJA PERAWAT RUMAH SAKIT SYAFIRA PEKANBARU Oldemar "; Mariaty Ibrahim
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 2, No 2: WISUDA OKTOBER 2015
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aimed to determine the effect of work environment on job satisfaction of nurses in Syafira Hospital Pekanbaru. Work environment as an independent variable (X) has been formulated by the company that physical work environment and Non-physical work environment. While job satisfaction as the dependent variable (Y). study was conducted on nurses in Syafira Hospital Pekanbaru by 63 people.Data obtained from the questionnaire and further processed and then tested using statistical analysis such as simple regression analysis , t test, correlation analysis and determination using SPSS program.The results showed that the test results of hypothesis testing. tcount(7,750) >ttable (2,000). This suggest that the work environment affect the level of job satisfaction. The magnitude of the influence of environment on job satisfaction of nurses in Syafira Hospital Pekanbaru is 49,6%.Keyword : physical work environment,Non-physical work environment and Job satisfaction.
Co-Authors ', Risdayanti Abd. Rasyid Syamsuri Abdi Ramagiri Abdilah, Rizki Utmah Abian " Abu Rizal Achmad Noerkhaerin Putra Ade Fernando Ade Noviyanti Ananda Adella Puspita Sari Afida, Fina Nailul Ahmad Bansyar Ahmad Irvan, Ahmad Ahmad, Rummana Zahara Ailen Safitri Akbar, Fauzan Alberto Brando, Alberto Alvino, Rahmat Amalia Firez Amelia Fitri Ana Putri Sianipar Analis Eryani Ananto, Osman Andi M Rifiyan Andri Sulistyani Anisa Cahya Ningrum Anita Sari Anne Khairani Apri Dahlius Aprilia, Novi Ardi Saputra Ardianto ' Ari Arianda, Ari Arna Kartika Arum Puspita Rina Astari, Khairani Asyifa, Nurul Asyuni, Nila Ataya Hanna Nursillam S Augustin, Jeneva Aulia, Yusuf Awalia Rahmawati Azis Riduansyah Badia Purnamawanto Bella Sri Novita Br Sitorus, Lamria Meliani Nopita Budi Sulistyo Hari Andini Chintia Lara Kharyono Cindy Shenora Citra Suwarno Damanik, Arnold Daulay, Siti Aisyah Br. Defi Nafalia Hutapea Delia Putri Lestari, Delia Putri Derliana Siregar Desi Yuliana Desri Gustiarni Desta Afriani Desty Saputri Deswita Kezia Sitompul Devi Herlina Margareta Dhinda Indri Rahmadani Dialson Paulus Dian Puspita Sari Dina Lestari Doni Zuhri Suntago Dwi Yudi Pranata Dwika Rahmadina Putri Efendi, Bogi Hilman Ega Rahmatul Khair Eka Fitriani Eko Syafputro Elma Gusti Elni Ramadani Elwida, Liza Endang Sutrisna Eriyanto " Ernalko " Esrawati, Lidya Etika, Etika Eventina Sitorus Evi Andri Yani Fadel Muhammad Fadli, Mashur Fani Purwati, Fani Fanny Aulia Putri, Fanny Aulia Fatimah " Fauzana, Wulan Febri, Arinal Ferdian, Simon Faris Fia Aangraini Firdaus Yusrizal Fitria Sari Fransiska Sihotang Gultom, Ryanson Christian Guntur Rahmat Putra Gusniati Puteri Gusri Ermila Gustina Irmayanti Navili Gustina, Arosa Gustina, Rosa Guta, Rafiqa Risfiana Haby Frisco Hamzah Fansuri Handayani, Pebri Hanna Sitompul Hapsary, Rifka Afifa Hariati " Harmiko " Hayati, Maikel Hayatul Fuad Herikson H Simbolon, Herikson H Heriyana ' Herman Syaputra Hesti Norfadillah Hidayat Ricki Hutapea, Defi Nafalia Ika Dian Aruna Indah Salsabila Syah Indah Suryani Fajari N Indiana Jones Intan Nurafni Iqbal Satria Ananda Irfan Aulia Zamsy Jayanti Pramitari Kasmiruddin Kasmiruddin Kasmiruddin, Kasmiruddin Kasmirudin, Kasmirudin Khoirun Nisaq Khoyrika Makharoni Makharoni Kristina Sihotang Laila Ramadhana Laila Ramadhana, Laila Laksono Trisnantoro Lamria Meliani Nopita Br Sitorus Larasati, Arum Dwi lda Firdaus Lie Othman Lie Othman Linda Sarah Liza Elwida M. Nazarudin Syah M. Salman Alfarisi, M. Salman Madha Lela Mandataris MARIA BINTANG Marpaung, Santa Gasari Martina, Elti Marzuki, Ali Asraf Meishafa, Khaila Menda Aulia Sari Merlia Triyana Putri Meyliza Mutia Syapwi Meyzi Heriyanto Muhammad Ari Sumitra Muhammad Fajar Muhammad Farhan Muhammad Wahyudi Sembiring Muhammad Zaki Muhardi ", Muhardi Munadi Munadi Munadi, Chairul Murdiansyah " Musadad Musadad Musadad Musadad Nabila Audrey Sylindra Nadila Rahmadani Nainggolan, Maria .V. Najlani Syamsuddin Nanda, Sulvia Naomi D Simamora Nazhirul Rifqi Alnev Netashah, Netashah Nia Widi Astuti Ningrum, Anisa Cahya Ningsih, Silviya Nola Veronica Lestari Nova Diana Nova, Aulia Novenia, Yeyen Nst, Ade Khofifah Nur Aisyah Nurfitriana ", Nurfitriana Nurhaliza " Nurhayati Patio Pangaribuan Nurita, Riau Nurul Fadillah Nurul Haflah Nurzanah " Okta Karneli, Okta Oktari, Vivi Kumala Oldemar " Osman Ananto Pakpahan, Yola Ekklesia Patrick Joshua Hutapea Perdana, Chaesar Sauqy Prambudi, Yogi Prastika Meilany Pratama, Riski Putra Puspanegara, Enrica Seavina Putra, Dawendra Putri Setia Pamungkas Putri, Ayu Mardiah Putri, Saima Puty Chairunnisa Rafika Eris Rafki Priandani Maizir, Rafki Priandani Rahma Fauziah Rahmadhani, Sherina Suci Rahman Saputra Rahmi, Hidayatur Raja Julian Lovianda Ramadhan, Nugraha Ramadhani, Salhira Rani Desmawita Rani, Adhisty Muthia Ranne Hidayatika Ramfineli, Ranne Hidayatika Ranti Fellia Anzani Ratna Sari Pratiwi Reinaldi Irvan Resma Astuti Angesti Rahayu Reyna Syahanaz Reza, Nadia Ribka Br Napitupulu Riki Darminto, Riki Rimbun Budiman Rina Chesia Megaria Rinauman, Arezky Ringgo Eldapi Yozani Rini Saputri Ririn Wahyutri Risfan Pratama Riska Ismawanti Riska Novita Basuki Rissayana Rissayana Rizka Yulia Putri Rossy, Tiur Novi Roy Parto Purba Rudi Putra RUDI SOFYAN Ruliadi Krisna Ruzikna Ruzikna Ruzikna, Ruzikna Ryan Anugrah Pratiwi Saepul Ulum Safas, Rahmat Saiman Pakpahan Sakinah " Salsabila Putri Suhendra Saputra, Arif Reza Ady Saputra, Nur Syawala Sari, Intan Ayu Ovia Sari, Syafira Permata Sembiring, Edi Gia Gunanta Ras Septianingsih, Yola Gress Sera Prasetya Shabrina, Salsabila Shafwati " Silvia Okta Dumyati Silviana Savitri Silviya Ningsih Sitanggang, Paskaria Martiana Siti Fatimah Siti Hastuti Siti Rahayu SRI RAHAYU Stephanie, Misye Suci Permata Hati Suci Ramadhani Syafitri Suheri Tanjung, Suheri Sundari " Suryalena Suryalena Suryalena, Suryalena Swandono Sinaga Syafifah, Nurul Putri Syafri Yusman Syahanaz, Reyna Syarinah Sianipar Syofiatul Safitri Tanjung, Abdurrahman Tasya Siti Aulia Tasya Sitompul Tasya Vivaldie Tedi Andika Teteh Muliajati Teti Ernawati Tia Monika Tias Windarti Titania Novriza Aurelli M Tiur Novi Rossy Tualang, Wy’ Akcdio Farub Ulfa Desti Youlanda Ulina, Sri Utama, Ade Verina Greselda br. Simbolon Wijaya, Fanny Winda Anastasya Windari Ade Fransiska Winna Amelian Wernanda Wulan Fitri Yeni Yanti, Gita Anjari Yella Febriona Yen Syafitri Yesi Rahmadani Yesicha, Chelsy Yeyen Novenia Yulia, Nur Arini Yuliana Sartika Yumni, Cindi Ulfa Yuni Rahayu Yuni Rahma Ayu Yunisha, Welda Zacky Faluti, M. Zanuba Khalila Zikra Aditya Rifqi Zulfia, Vioza Nurul