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Mariaty Ibrahim
Universitas Riau
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FAKTOR-FAKTOR YANG MEMPENGARUHI PEMILIHAN MODA TRANSPORTASI PARIWISATA PT. TUNAS ANTARNUSA MUDA WISATA DI KOTA PEKANBARU Putra, Dawendra; Ibrahim, Mariaty
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 11: Edisi I Januari - Juni 2024
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

PT. Tunas Antarnusa Muda Wisata is one of the tourism transportation modes in the city of Pekanbaru. Formerly a small business, PT. Tunas Antarnusa Muda Wisata has grown to become one of the best tourism transportation modes in Pekanbaru, providing excellent service, well-equipped bus units, and utillzing the lates technology in today’s tourism transportation industry. Therefore, this research is conducted to determine the factors influencing the selection of PT. Tunas Antarnusa Muda Wisata as a tourism transportation in Pekanbaru. This study uses a quantitative descriptive method by distributing questionnaires via google form and directly to 88 respondents using a likert scale. The data collection techniques in this study include observation, interview, questionnaires, and documentation. Based on the data management result using the likert scale measurement technique, factors influencing the selection of PT. Tunas Antarnusa Muda Wisata tourism transportation in Pekanbaru are accessibility and comfort, time and distance, transportation costs, and infrastructure and transportation system development. The score for accessibility and comfort factors is 731, the score for time and distance factors is 723. The score for transportation costs factors is 709, and the score for infrastructure and transportation system development factors is 694, with the most dominant factor being accessibility and comfort. Based on the questionnaire result, the respondent profile indicates that the majority of respondent are male in the 17-25 age group, with their tourism destinations mostly in North Sumatera, and they have purchased PT. Tunas Antarnusa Muda Wisata tourism transportation service once. Keywords : Tourism, Mode Selection, Tourism Transportation Mode, PT. Tunas Antarnusa Muda Wisata
FACILITIES MANAGEMENT AT GURUH GEMURAI WATERFALL TOURISM, KUANTAN SINGINGI PROVINCE RIAU Elwida, Liza; Ibrahim, Mariaty
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 10: Edisi II Juli - Desember 2023
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

This study aims to determine the management of facilities at the tourist attraction of the Guruh Gemurai Waterfall, Kuantan Singing Regency, Riau Province. Elements of organizing, implementing and monitoring management. And loading facilities, Food and Beverage, Support Industries. This study uses a qualitative method with a qualitative descriptive approach to describe and explain the circumstances that occur by collecting data and information in the field. The key informants in this study are the Head of Tourism, Tourism Object Managers and Visitors. In this study, the data collection techniques used were interviews, observation and documentation. Based on the results of the study, it can be concluded that the conditions of the facilities available at the Guruh Gemurai Waterfall Tourism Object are sufficient, however, there are several facilities that are not optimally maintained due to lack of managed facilities and lack of maintenance related to cleanliness from the manager such as toilets, changing rooms, parks and gazebos. . Keywords: management, Facility, Guruh Gemurai Waterfall Tourism Object
PENERAPAN TEKNIK PELAYANAN PRAMUWISATA PADA OBJEK WISATA ISTANA SIAK SRI INDRAPURA Ningrum, Anisa Cahya; Ibrahim, Mariaty
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 10: Edisi II Juli - Desember 2023
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

This study aims to find out how the application of tour guide service techniques to the Istana Siak Sri Indrapura tourist attraction. This study uses a qualitative method with a descriptive approach, in which the researcher tries to describe the actual conditions and circumstances by collecting data and information in the field, and explaining them in the form of descriptions. The informants in this study were 5 tour guides and 5 tourists at Istana Siak Sri Indrapura. While the data collection techniques in this study were interviews, observation and documentation. The results of this study indicate that the application of guide service techniques to the Istana Siak Sri Indrapura tourist attraction is not good. not good. And need to be improved again. Keywords: Service Technique Application, Tour Guide, Istana Siak Sri Indrapura
PENGARUH SOSIAL MEDIA INSTAGRAM TERHADAP MINAT BELI DI SELERA RESTAURANT NONGSA POINT MARINA & RESORT BATAM Rani, Adhisty Muthia; Ibrahim, Mariaty
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 11: Edisi I Januari - Juni 2024
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

Tourism is a sector that plays a very important role in efforts to increase foreign exchange in every country. Almost all countries in the world are competing to develop their tourist attractions. The tourism industry is seen as having very promising prospects and providing many benefits for the country. This research aims to determine the influence of Instagram social media marketing on consumer interest at Selera Restaurant Nongsa Point Marina Resort Batam. The data analysis technique used in this research is quantitative descriptive analysis, namely a research method by collecting, grouping, then arranging it so that it can be scrutinized based on relevant theories in connection with the problem being discussed and then conclusions are drawn to get the essence of the research results. namely frequency. The data collection techniques used by the author in collecting data are observation, questionnaires, and documentation. It is hoped that this research will be used as material for consideration in determining marketing strategies via Instagram social media, and can also be used as a reference for utilizing Instagram social media, to be able to introduce the Selera Restaurant profile at Nongsa Point Marina Resort Batam so that it can create advantages and be able to compete with other hotels. The research provides suggestions and hopes for the hotel to be able to increase the use of Instagram social media as a promotional medium for restaurant tastes and the profile of Nongsa Point Marina Resort. Keywords: Instagram Social Media, Restaurants, Hotels, Purchase Interest
PELAKSANAAN PROMOSI PAKET WISATA DI PT. WIDADIFA TOURS & TRAVEL PEKANBARU Nst, Ade Khofifah; Ibrahim, Mariaty
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 11: Edisi I Januari - Juni 2024
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

Implementing promotions from Travel Bureaus is a way to attract as many people as possible to use or buy the products offered as well as to show the company's various products and attract public attention to the company's services. This research aims to find out the promotions carried out by PT. Widadifa Tours & Travel in order to increase sales of tour packages to reach sales targets and to find out the efforts made to increase the implementation of tour package promotions at PT. Widadifa Tours & Travel Pekanbaru. This research uses a qualitative method with a descriptive approach to describe and display the conditions that exist at the research location by collecting data and information obtained directly from the field. The key informants in this research are the Main Director, Accounting Staff and Ticketing Staff from PT. Widadifa Tours & Travel. In this research, the data collection techniques used were interviews, observation and documentation. From this research it can be seen that the promotion of services carried out by PT. Widadifa tours & Travel Pekanbaru is advertising, sales promotion, publication and personal selling. Of all the promotions carried out, publication information and personal selling are the promotions that have the most influence on product sales and purchases. However, it does not rule out the possibility that other promotions carried out will also have an influence on the sales products they offer. Keywords: Travel Agency, Promotion, PT. Widadifa Tours & Travel
PELAKSANAAN TUGAS TELEPHONE OPERATOR DI HARRIS RESORT BARELANG BATAM Esrawati, Lidya; Ibrahim, Mariaty
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 11: Edisi I Januari - Juni 2024
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

Batam city is one of the cities that has a variety of interisting natural tourism potential. To support the development of tourism pontential. To support the development of tourism, the industry in terms of accomodation is increasingly important, but only professional players can compete, namely HARRIS Resort Barelang Batam. To improve the image of this resort, each department must have a perfect form of service. The first impression obtained by guests comes from the front office department, one of which is the telephone operator section which is a "Guest Service Ambassador" in charge of providing telecommunication services in the form of overall information from a hotel's products, where direct telephone receivers, to telephone connections to receive guest requests. By having an important role in operations, as a telephone officer, operators are required to be able to multitask, skils, and understand all existing tasks and be able to override all obstacle factors that will hamper operations. Of course, in reducing complaints from guests against the services provided, telephone operators must carry out their duties in accordance with the directions and regulations in carrying out these duties called standard operating procedures. Therefore, to improve the quality of service provided by telephone operators, each officer must comply with standard operating procedures that are used as a reference in carrying out their duties as a good communication service center. The purpose of the standard operating procedure in carrying out the duties of this telephone operator is to provide satisfaction to guests for the service provided. Therefore, telephone operators must carry out the overall task as well as possible in order to improve the positive image of HARRIS Resort Barelang Batam. Keywords : Main task, Telephone Operator, SOP, HARRIS Resort Barelang Batam
IMPLEMNTATION OF TOUR PACKAGES PT. PENJURU WISATA IN PEKANBARU CITY Afida, Fina Nailul; Ibrahim, Mariaty
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 10: Edisi II Juli - Desember 2023
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

The implementation of promotions from the Travel Agent is to motivate as many pThe implementation of promotions from the Travel Bureau is to motivate as many people as possible to make purchases of sales products as well as to highlight the company's various products and attract public attention to the company's services. This research aims to find out the promotions carried out by PT. Penjuru Wisata Negeri AET Travel so that they can develop and advance in achieving the target market and to find out the obstacles or obstacles in selling sales products. This study uses a qualitative method with a descriptive approach to describe and display the existing conditions at a research site by collecting data and information obtained directly from the field. The key informants in this study are the Marketing, Staff and Customers from PT. Penjuru Wisata Negeri AET Travel. In this study, the data collection techniques used were interviews, observation and documentation. From this research it can be seen that the promotion of services carried out by PT. Penjuru Wisata Negeri AET Travel is advertising, sales promotion, personal selling, direct marketing, public relations and word of mouth. Of all the promotions carried out, word of mouth is the promotion that has the most influence on product sales and purchases. But do not rule out that other promotions carried out will also affect the sales products they offer. Keywords: Travel Agent, Promotion, PT. Penjuru Wisata Negeri AET Travel
KUALITAS PELAYANAN PADA PERTUNJUKAN DRAMATARI THE LEGEND OF RORO JONGGRANG DI RAMAYANA BALLET PRAMBANAN YOGYAKARTA Ramadhani, Salhira; Ibrahim, Mariaty
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 11: Edisi I Januari - Juni 2024
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

Improving service quality will have a positive impact on the company to increase customer trust and increase customer loyalty to the company. This research aims to determine the quality of service at dance drama performances in one of the famous tourist destinations in Yogyakarta. Performed at the Ramayana Ballet Prambanan Theater and Performance Unit in Yogyakarta. This research applies a quantitative descriptive approach and uses data collection techniques such as observation, questionnaires and documentation. The results of this research are the identification of service quality that needs to be implemented: professional experience, service quality qualifications as indicated by survey results, accuracy of service delivery to visitors. Ramayana Ballet Prambanan has achieved excellent service quality as seen from direct evidence, reliability, responsiveness, empathy and guarantees provided to visitors. Keywords: Service Quality, Dance Drama, The Legend Of Roro Jonggrang.
MANAGEMENT OF HOT SPRING BATHING FACILITIES IN PINANG RIVER KUANTAN SINGINGI REGENCY RIAU PROVINCE Ningsih, Silviya; Ibrahim, Mariaty
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 10: Edisi II Juli - Desember 2023
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

This study aims to determine the Development of Tourism Object Facilities at Pinang River Hot Springs, Kuantan Singingi Regency, Riau Province. Main facilities, Supporting Facilities and supporting facilities. This study uses a qualitative method with a qualitative descriptive approach to describe and explain the circumstances that occur by collecting data and information in the field. The key informants in this study are the Head of Tourism, Tourism Object Managers and Visitors. In this study, the data collection techniques used were interviews, observation and documentation. Based on the results of the study, it can be concluded that the conditions of the facilities available at the Sungai Pinang hot spring bath are adequate, however, there are several facilities that are not optimally maintained due to the lack of managed facilities and lack of maintenance related to cleanliness from the manager such as toilets, changing rooms and gazeboh. Keywords: Managrment. Facilities. river pinang hot springs
TANJUNG LAPIN BEACH TOURISM DESTINATION FACILITIES TANJUNG PUNAK VILLAGE RUPAT UTARA DISTRICT BENGKALIS REGENCY RIAU PROVINCE Syahanaz, Reyna; Ibrahim, Mariaty
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 10: Edisi II Juli - Desember 2023
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

This study aims to determine of tourism object facilities at Tanjung Lapin Beach. There has been no significant change in the development of Tanjung Lapin Beach tourism object facilities. The purpose of the researchers was to find out how the management of facilities and the constraints experienced in managing the Tanjung Lapin Beach tourism object facilities were used to manage tourist attraction facilities according to (Muklas, 2008) from the main facilities, supporting facilities and supporting facilities. The research method used is qualitative research with data collection techniques namely interviews, observation, and documentation. The results of the study can be concluded that the management of Tanjung Lapin Beach tourism object facilities is adequate, but there are still many facilities that are not optimal and should be realized by the Tanjung Lapin Beach tourism object manager. The inhibiting factors include the limited budget funds provided by the government. It is necessary to make improvements and realize the programs that have been designed such as the management and development of Tanjung Lapin Beach tourism object facilities. Keywords : Facility, Destination, Tanjung Lapin Beach
Co-Authors ', Risdayanti Abd. Rasyid Syamsuri Abdi Ramagiri Abdilah, Rizki Utmah Abian " Abu Rizal Achmad Noerkhaerin Putra Ade Fernando Ade Noviyanti Ananda Adella Puspita Sari Afida, Fina Nailul Ahmad Bansyar Ahmad Irvan, Ahmad Ahmad, Rummana Zahara Ailen Safitri Akbar, Fauzan Alberto Brando, Alberto Alvino, Rahmat Amalia Firez Amelia Fitri Ana Putri Sianipar Analis Eryani Ananto, Osman Andi M Rifiyan Andri Sulistyani Anisa Cahya Ningrum Anita Sari Anne Khairani Apri Dahlius Aprilia, Novi Ardi Saputra Ardianto ' Ari Arianda, Ari Arna Kartika Arum Puspita Rina Astari, Khairani Asyifa, Nurul Asyuni, Nila Ataya Hanna Nursillam S Augustin, Jeneva Aulia, Yusuf Awalia Rahmawati Azis Riduansyah Badia Purnamawanto Bella Sri Novita Br Sitorus, Lamria Meliani Nopita Budi Sulistyo Hari Andini Chintia Lara Kharyono Cindy Shenora Citra Suwarno Damanik, Arnold Daulay, Siti Aisyah Br. Defi Nafalia Hutapea Delia Putri Lestari, Delia Putri Derliana Siregar Desi Yuliana Desri Gustiarni Desta Afriani Desty Saputri Deswita Kezia Sitompul Devi Herlina Margareta Dhinda Indri Rahmadani Dialson Paulus Dian Puspita Sari Dina Lestari Doni Zuhri Suntago Dwi Yudi Pranata Dwika Rahmadina Putri Efendi, Bogi Hilman Ega Rahmatul Khair Eka Fitriani Eko Syafputro Elma Gusti Elni Ramadani Elwida, Liza Endang Sutrisna Eriyanto " Ernalko " Esrawati, Lidya Etika, Etika Eventina Sitorus Evi Andri Yani Fadel Muhammad Fadli, Mashur Fani Purwati, Fani Fanny Aulia Putri, Fanny Aulia Fatimah " Fauzana, Wulan Febri, Arinal Ferdian, Simon Faris Fia Aangraini Firdaus Yusrizal Fitria Sari Fransiska Sihotang Gultom, Ryanson Christian Guntur Rahmat Putra Gusniati Puteri Gusri Ermila Gustina Irmayanti Navili Gustina, Arosa Gustina, Rosa Guta, Rafiqa Risfiana Haby Frisco Hamzah Fansuri Handayani, Pebri Hanna Sitompul Hapsary, Rifka Afifa Hariati " Harmiko " Hayati, Maikel Hayatul Fuad Herikson H Simbolon, Herikson H Heriyana ' Herman Syaputra Hesti Norfadillah Hidayat Ricki Hutapea, Defi Nafalia Ika Dian Aruna Indah Salsabila Syah Indah Suryani Fajari N Indiana Jones Intan Nurafni Iqbal Satria Ananda Irfan Aulia Zamsy Jayanti Pramitari Kasmiruddin Kasmiruddin Kasmiruddin, Kasmiruddin Kasmirudin, Kasmirudin Khoirun Nisaq Khoyrika Makharoni Makharoni Kristina Sihotang Laila Ramadhana Laila Ramadhana, Laila Laksono Trisnantoro Lamria Meliani Nopita Br Sitorus Larasati, Arum Dwi lda Firdaus Lie Othman Lie Othman Linda Sarah Liza Elwida M. Nazarudin Syah M. Salman Alfarisi, M. Salman Madha Lela Mandataris MARIA BINTANG Marpaung, Santa Gasari Martina, Elti Marzuki, Ali Asraf Meishafa, Khaila Menda Aulia Sari Merlia Triyana Putri Meyliza Mutia Syapwi Meyzi Heriyanto Muhammad Ari Sumitra Muhammad Fajar Muhammad Farhan Muhammad Wahyudi Sembiring Muhammad Zaki Muhardi ", Muhardi Munadi Munadi Munadi, Chairul Murdiansyah " Musadad Musadad Musadad Musadad Nabila Audrey Sylindra Nadila Rahmadani Nainggolan, Maria .V. Najlani Syamsuddin Nanda, Sulvia Naomi D Simamora Nazhirul Rifqi Alnev Netashah, Netashah Nia Widi Astuti Ningrum, Anisa Cahya Ningsih, Silviya Nola Veronica Lestari Nova Diana Nova, Aulia Novenia, Yeyen Nst, Ade Khofifah Nur Aisyah Nurfitriana ", Nurfitriana Nurhaliza " Nurhayati Patio Pangaribuan Nurita, Riau Nurul Fadillah Nurul Haflah Nurzanah " Okta Karneli, Okta Oktari, Vivi Kumala Oldemar " Osman Ananto Pakpahan, Yola Ekklesia Patrick Joshua Hutapea Perdana, Chaesar Sauqy Prambudi, Yogi Prastika Meilany Pratama, Riski Putra Puspanegara, Enrica Seavina Putra, Dawendra Putri Setia Pamungkas Putri, Ayu Mardiah Putri, Saima Puty Chairunnisa Rafika Eris Rafki Priandani Maizir, Rafki Priandani Rahma Fauziah Rahmadhani, Sherina Suci Rahman Saputra Rahmi, Hidayatur Raja Julian Lovianda Ramadhan, Nugraha Ramadhani, Salhira Rani Desmawita Rani, Adhisty Muthia Ranne Hidayatika Ramfineli, Ranne Hidayatika Ranti Fellia Anzani Ratna Sari Pratiwi Reinaldi Irvan Resma Astuti Angesti Rahayu Reyna Syahanaz Reza, Nadia Ribka Br Napitupulu Riki Darminto, Riki Rimbun Budiman Rina Chesia Megaria Rinauman, Arezky Ringgo Eldapi Yozani Rini Saputri Ririn Wahyutri Risfan Pratama Riska Ismawanti Riska Novita Basuki Rissayana Rissayana Rizka Yulia Putri Rossy, Tiur Novi Roy Parto Purba Rudi Putra RUDI SOFYAN Ruliadi Krisna Ruzikna Ruzikna Ruzikna, Ruzikna Ryan Anugrah Pratiwi Saepul Ulum Safas, Rahmat Saiman Pakpahan Sakinah " Salsabila Putri Suhendra Saputra, Arif Reza Ady Saputra, Nur Syawala Sari, Intan Ayu Ovia Sari, Syafira Permata Sembiring, Edi Gia Gunanta Ras Septianingsih, Yola Gress Sera Prasetya Shabrina, Salsabila Shafwati " Silvia Okta Dumyati Silviana Savitri Silviya Ningsih Sitanggang, Paskaria Martiana Siti Fatimah Siti Hastuti Siti Rahayu SRI RAHAYU Stephanie, Misye Suci Permata Hati Suci Ramadhani Syafitri Suheri Tanjung, Suheri Sundari " Suryalena Suryalena Suryalena, Suryalena Swandono Sinaga Syafifah, Nurul Putri Syafri Yusman Syahanaz, Reyna Syarinah Sianipar Syofiatul Safitri Tanjung, Abdurrahman Tasya Siti Aulia Tasya Sitompul Tasya Vivaldie Tedi Andika Teteh Muliajati Teti Ernawati Tia Monika Tias Windarti Titania Novriza Aurelli M Tiur Novi Rossy Tualang, Wy’ Akcdio Farub Ulfa Desti Youlanda Ulina, Sri Utama, Ade Verina Greselda br. Simbolon Wijaya, Fanny Winda Anastasya Windari Ade Fransiska Winna Amelian Wernanda Wulan Fitri Yeni Yanti, Gita Anjari Yella Febriona Yen Syafitri Yesi Rahmadani Yesicha, Chelsy Yeyen Novenia Yulia, Nur Arini Yuliana Sartika Yumni, Cindi Ulfa Yuni Rahayu Yuni Rahma Ayu Yunisha, Welda Zacky Faluti, M. Zanuba Khalila Zikra Aditya Rifqi Zulfia, Vioza Nurul