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PENGARUH SELEKSI, PELATIHAN, PENEMPATAN DAN MOTIVASI TERHADAP KINERJA KARYAWAN BANK MEGA SYARIAH KANTOR CABANG UJUNG BERUNG BANDUNG JAWA BARAT Bangsawan, Laksamana; Uswandi, Uswandi; Riska Ramadhina, Yovita; Mawarni, Rima; Indriyani, Susi; Nurbaiti, Nurbaiti
Jurnal Cendikia Vol 25 No 2 (2025): Jurnal Cendikia Vol. 25 No. 2 Oktober 2025
Publisher : LPPM ITBA Dian Cipta Cendikia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.2313/jc.v25i2.614

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh seleksi, pelatihan, penempatan, dan motivasi terhadap kinerja karyawan pada Bank Mega Syariah Kantor Cabang Ujung Berung Bandung, Jawa Barat. Sumber daya manusia merupakan faktor penting dalam menentukan keberhasilan organisasi, khususnya pada industri perbankan syariah yang menuntut profesionalisme dan kepatuhan terhadap prinsip syariah. Oleh karena itu, proses seleksi yang tepat, pelatihan yang berkesinambungan, penempatan yang sesuai dengan kompetensi, serta motivasi kerja yang tinggi diduga berpengaruh signifikan terhadap peningkatan kinerja karyawan. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei. Data dikumpulkan melalui penyebaran kuesioner kepada seluruh karyawan sebagai responden. Teknik analisis data yang digunakan adalah analisis regresi linear berganda untuk mengetahui pengaruh variabel independen (seleksi, pelatihan, penempatan, dan motivasi) terhadap variabel dependen (kinerja karyawan). Uji hipotesis dilakukan melalui uji t (parsial), uji F (simultan), serta koefisien determinasi (R²). Hasil penelitian menunjukkan bahwa secara parsial maupun simultan, seleksi, pelatihan, penempatan, dan motivasi berpengaruh positif dan signifikan terhadap kinerja karyawan. Variabel motivasi merupakan variabel yang paling dominan dalam mempengaruhi kinerja karyawan. Temuan ini mengindikasikan bahwa peningkatan kualitas proses rekrutmen, pelaksanaan pelatihan yang efektif, penempatan yang sesuai kompetensi, serta pemberian motivasi yang berkelanjutan dapat meningkatkan kinerja karyawan secara optimal.
Complaint Handling and Satisfaction Effects on OTA User Retention in Indonesia Indriyani, Susi; Silvia, Dewi; Hasbullah, Hasbullah
Annals of Management and Organization Research Vol. 7 No. 3 (2026): February
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i3.3295

Abstract

Purpose: This study aimed to investigate the impact of complaint handling service quality and user satisfaction on customer retention within Indonesia's Online Travel Agent (OTA) industry. Research Methodology: A quantitative survey was conducted, collecting data from 160 OTA users with complaints. The data were analyzed using multiple linear regression to assess the relationships between complaint handling and satisfaction and user retention. Results: The results show that both complaint handling service quality (? = 0.579) and user satisfaction (? = 0.647) significantly and positively affect user retention, explaining 53.4% of its variance (Adj. R² = 0.534, p < 0.001). Effective complaint handling and high satisfaction levels are critical for sustaining customer loyalty. Conclusion: The study concludes that OTAs must prioritize transparent complaint management, empathetic customer service, and personalized satisfaction programs to enhance user retention. These factors contribute significantly to maintaining customer loyalty in the competitive digital tourism market. Limitations: The study is limited by the use of snowball sampling, which affects generalizability. It also relied on self-reported data, which may have introduced bias. Future research could employ mixed-methods designs and expand to cross-cultural contexts. Contributions: This study contributes to the digital service recovery literature by integrating complaint handling and satisfaction factors to explain OTA user retention in Indonesia, offering new insights into the strategic importance of service recovery for customer loyalty.
Co-Authors Alie, Maria Septijantini Amalia Mustika Amalia Mustika, Amalia Andi Surya, Andi Anugerah Sanjaya Aprilia Hari Purnama Ardiyanto Maksimilianus Gai Bakti, Umar Bangsawan, Laksamana Benny Setiawan, Benny Brajanoto, Destoprani Chotimah, Tri Husnul CN, Yudhinanto Desmon, Desmon Dirayati, Fadhilah Ekatama Surya, Renandi Ekatama, M. Renandi Enzovani, Senna Faisal Abubakar Fatimah Malini Lubis Haribowo, Rio Hasbullah Hasbullah Helmita, Helmita Isabella, Astrid Aprica Kusuma, Desta Surya Lenny Nuraeni, Lenny Livana Ph, Livana Loliyana, Rina Loliyani, Rini M O, Prima Rini Marasabessy, Fachria Yamin Mardiana, Selvy Mawarni, Rima Meidasari, Evi Muhammad Ade Kurnia Harahap Nanda, Rizki Amri Nur ‘Azah Nyoman Tyo Awidianto Octavia, Ria Oktaria, Eka Travilta Pipit Novila Sari Pitriani, Emi Rahmadi, Ahmad Ryan Rami Irna Putri Ratna Rintaningrum Ratna Rintaningrum, Ratna Reny WA, Armalia Riska Ramadhina, Yovita Rizki Amelia Rizki Amelia Santoso, Wiwit Tabah Sari, Nuri Anjar Sari, Oktavia Nila Silvia, Dewi Sri Mulyani Surya, M. Renandi Ekatama Tri Citra Aulia Sukma Tyas Desita Wengrum Uswandi, Uswandi WA, Armalia Reny Wardana, Made Ali Widaryo, Chandika Mahendra Wulandari, Ayu Ratna Yusda, Desi Derina