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All Journal Jurnal Ekonomi, Bisnis dan Kewirausahaan (JEBIK) JURNAL PENGABDIAN KEPADA MASYARAKAT Jurnal Mirai Management Jurnal Ekonomi Integra J-MAS (Jurnal Manajemen dan Sains) Martabe : Jurnal Pengabdian Kepada Masyarakat JURNAL PENDIDIKAN TAMBUSAI Jurnal Pengabdian Magister Pendidikan IPA Minda Baharu YUME : Journal of Management Jurnal Mantik Ecobisma (Jurnal Ekonomi, Bisnis dan Manajemen) Abdi Dosen : Jurnal Pengabdian Pada Masyarakat Proceeding of National Conference on Accounting & Finance TRIDARMA: Pengabdian Kepada Masyarakat (PkM) Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Journal of Energy and Electrical Engineering (JEEE) JURMA : Jurnal Program Mahasiswa Kreatif Brahmana : Jurnal Penerapan Kecerdasan Buatan Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Pengabdian kepada Masyarakat Nusantara International Journal Of Science, Technology & Management (IJSTM) Ekonomi Bisnis Manajemen dan Akuntansi (EBMA) JINAV: Journal of Information and Visualization International Journal of Business, Technology, and Organizational Behavior (IJBTOB) JURNAL MANAJEMEN AKUNTANSI (JUMSI) International Journal of Community Service Jurnal Media Informatika Jurnal Bisnis Mahasiswa Joong-Ki : Jurnal Pengabdian Masyarakat Comsep : Jurnal Pengabdian Kepada Masyarakat JOEL: Journal of Educational and Language Research Journal of Research and Publication Innovation OKTAL : Jurnal Ilmu Komputer dan Sains IIJSE Joong-Ki Jurnal Ekonomi, Manajemen, Akuntansi Joong-Ki
Yudi Prayoga
Universitas Labuhanbatu
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The Influence of Price, Location, Service, and Product Quality on Customer Satisfaction Rudy Antoni Salim; Yudi Prayoga; Muhammad Ali Al Ihsan
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 6 No 1 (2023): Sharia Economic: January, 2023
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v6i1.2180

Abstract

The retail business is a business that has very tight competition, as evidenced by a large number of retail outlets in each region. Therefore, it is necessary to know the factors that can make a retail business win the competition. Based on a literature study conducted by researchers, customer satisfaction is the most important factor to win the competition and get loyal customers. This study aims to analyze the effect of price, location, service, and product quality on consumer satisfaction at the supermarket of Brastagi Rantauprapat. This study used a quantitative approach with a sample of 247 people from 646 visiting populations. Data collection techniques were carried out using questionnaires or primary data. Data analysis techniques using descriptive statistics and multiple linear regression analysis. The results of the F test calculation research show simultaneously that the variables price, location, service, and product quality have a positive and significant effect on consumer satisfaction Fcount 30,135 > Ftable 2.37 with a significant value of 0.000 <0.05. The result of the determination value obtained is an R-value of 0.577 equal to 57.7% which indicates that the relationship between the variables of price, location, service, and product quality with consumer satisfaction has a fairly close relationship. The magnitude of the coefficient of determination is 0.332 or equal to 33.2%. This value means that 33.2% confirms that consumer satisfaction can be explained through the variables of price, location, service, and product quality. The remaining 66.8% is outside of this research variable.
Performance Evaluation of SAMSAT Office Employees in Motor Vehicle Title Transfer Fee Services at The Rantauprapat SAMSAT Office Ribkha Esterlita Pakpahan; Elida Florentina Sinaga Simanjorang; Yudi Prayoga
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 5 No 2 (2022): Sharia Economic: July, 2022
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v5i2.3926

Abstract

This research aims to determine the performance of employees at SAMSAT in the Motor Vehicle Transfer of Title Fee Service at the SAMSAT Rantauprapat Office and to find out the relationship and contribution of each factor that influences the Performance of Employees in the Motor Vehicle Transfer of Title Fee Service at the SAMSAT Rantauprapat Office. The method in this research is a quantitative method. In this research, the population used is people who process motor vehicle transfer fees at the Rantauprapat SAMSAT office. The data analysis method used was multiple linear regression analysis, and hypothesis testing (partial test, simultaneous test, and coefficient of determination). Based on the results of the t-test, it is known that four of the five service quality indicators have a positive and significant effect on the quality of BBN-KB performance at the Rantauprapat SAMSAT Office. The service quality indicator that has no partial effect is the Empathy indicator. Based on the F test, it is concluded that Tangible, Reliability, Responsiveness, Assurance and Empathy simultaneously have a positive and significant effect on the Quality of BBN-KB Services at the Rantauprapat SAMSAT Office in terms of Sig < 0.05 and based on the calculated F value of 77,894 > from F table 2.31, Tangible, Reliability, Responsiveness, Assurance and Empathy simultaneously have a positive and significant effect on the Quality of BBN-KB Performance at the Rantauprapat SAMSAT Office. Based on the Adjusted R-Square of 0.795, the contribution value of the simultaneous influence of Reliability, Tangible, Responsiveness, Empathy, and Assurance on the Quality of BBN-KB Services is 79.5% and the remaining 20.5% is influenced by other factors outside of this research.
The Influence of Price, Location, Service, and Product Quality on Customer Satisfaction Salim, Rudy Antoni; Prayoga, Yudi; Ihsan, Muhammad Ali Al
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 6 No 1 (2023): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v6i1.2180

Abstract

The retail business is a business that has very tight competition, as evidenced by a large number of retail outlets in each region. Therefore, it is necessary to know the factors that can make a retail business win the competition. Based on a literature study conducted by researchers, customer satisfaction is the most important factor to win the competition and get loyal customers. This study aims to analyze the effect of price, location, service, and product quality on consumer satisfaction at the supermarket of Brastagi Rantauprapat. This study used a quantitative approach with a sample of 247 people from 646 visiting populations. Data collection techniques were carried out using questionnaires or primary data. Data analysis techniques using descriptive statistics and multiple linear regression analysis. The results of the F test calculation research show simultaneously that the variables price, location, service, and product quality have a positive and significant effect on consumer satisfaction Fcount 30,135 > Ftable 2.37 with a significant value of 0.000 <0.05. The result of the determination value obtained is an R-value of 0.577 equal to 57.7% which indicates that the relationship between the variables of price, location, service, and product quality with consumer satisfaction has a fairly close relationship. The magnitude of the coefficient of determination is 0.332 or equal to 33.2%. This value means that 33.2% confirms that consumer satisfaction can be explained through the variables of price, location, service, and product quality. The remaining 66.8% is outside of this research variable.
Performance Evaluation of SAMSAT Office Employees in Motor Vehicle Title Transfer Fee Services at The Rantauprapat SAMSAT Office Pakpahan, Ribkha Esterlita; Sinaga Simanjorang, Elida Florentina; Prayoga, Yudi
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 5 No 2 (2022): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v5i2.3926

Abstract

This research aims to determine the performance of employees at SAMSAT in the Motor Vehicle Transfer of Title Fee Service at the SAMSAT Rantauprapat Office and to find out the relationship and contribution of each factor that influences the Performance of Employees in the Motor Vehicle Transfer of Title Fee Service at the SAMSAT Rantauprapat Office. The method in this research is a quantitative method. In this research, the population used is people who process motor vehicle transfer fees at the Rantauprapat SAMSAT office. The data analysis method used was multiple linear regression analysis, and hypothesis testing (partial test, simultaneous test, and coefficient of determination). Based on the results of the t-test, it is known that four of the five service quality indicators have a positive and significant effect on the quality of BBN-KB performance at the Rantauprapat SAMSAT Office. The service quality indicator that has no partial effect is the Empathy indicator. Based on the F test, it is concluded that Tangible, Reliability, Responsiveness, Assurance and Empathy simultaneously have a positive and significant effect on the Quality of BBN-KB Services at the Rantauprapat SAMSAT Office in terms of Sig < 0.05 and based on the calculated F value of 77,894 > from F table 2.31, Tangible, Reliability, Responsiveness, Assurance and Empathy simultaneously have a positive and significant effect on the Quality of BBN-KB Performance at the Rantauprapat SAMSAT Office. Based on the Adjusted R-Square of 0.795, the contribution value of the simultaneous influence of Reliability, Tangible, Responsiveness, Empathy, and Assurance on the Quality of BBN-KB Services is 79.5% and the remaining 20.5% is influenced by other factors outside of this research.
Co-Authors A Halim Abd. Halim Abdul, Halim Ade Dwi Irawan Ade Parlaungan Nasution, Ade Parlaungan Agustina Sitompul Ahmad Al Ihsan Nasution, Muhammad Ali Amelia Marisna Ananda Vadhiel Mali Ani Purwanti Anita Sri Rejeki Hutagaol, Anita Sri Rejeki Anjeli, Rafita Aulia Arsal, Surya Auliya Fadhillah AZIDDIN HARAHAP Azmi Rizki Tanjung Bhakti Helvi Rambe Broto, Bayu Eko Budi Febriani Budi Pebriani Christine Herawati Limbong Dani, Ayu Rama Dewi Puji Astuti, Dewi Puji Dewi Rama Niati Diana, Melly Nova Dinda Karansita Hasibuan Dinda Karasinta Hasibuan Eka Sartika Nasution Elida F S Simanjorang Elida Florentina Sinaga Simanjorang Elvianti Syaputri Elvina Elvina Elvina Elvina Elvina, Elvina Elvira Elvira Erni Agnesia Eva Fitria Evyta Wismiana Fadzil Hanafi Asnora Fauziah Hanum Fitra Fadlan Halim, Abd Handayani, Mey Lena Harahap, Fitra Syawal Harahap, Saimajuli Sahro Hasibuan, Admiral Arif Herawati Limbong, Christine Heru Satria Tambunan Heru Syahputra Ibrahim Ibrahim Ihsan, Muhammad Ali Al Iin Parlina Irda Ramanda Nasution Izagi, Dwi Juliana Juliana Junita Lubis Lestari, Mitra Dwi Lestari, Yunita Wahyu Lubis, Junita M. Ali Al Ihsan Maria Silaban Masrizal Masrizal Muhammad Ali Al Ihsan Muhammad Rangga Prasetya Muhammad Sodikin Muhammad Syahfii Muhammad Yasir Arafat Pohan Mulya Rafika Munthe, Abdillah Menri Musthafha Haris Munandar Nasution, Meisa Fitri Nasution, Nazariah Nasution, Siti Lam’ah Ningsih, Milda Suci Nova Indriyani Nova Jayanti Harahap Novrihan Leily Nasution Nur'ainun Gulo Oktaviani, Devia Salisa Pakpahan, Ribkha Esterlita Pasaribu, Rodiah Pitriyani Pitriyani Pitriyani Pitriyani Pristiyono Pristiyono Pristiyono, Pristiyono Raja Saul Marto Hendry Ramadhan, Su’aib Ramadhayani, Ayu Rambe, Bhakti Helvi Ratih Rahulina Riadi, Slamat Ribkha Esterlita Pakpahan Rido Rido Rijadi, Bloko Budi Rika, Syahmewah Ritonga, Mulkan Robi Syahputra Rudy Antoni Salim Safitri, Sindy Firliana Safri, Hayanuddin Salim, Rudy Antoni Sanjaya, Mahmud Azi Sari, Emi Ratna Sarkawi, Sarkawi Sayidina Umar Septika Putri Shella Agustin Sihombing, Widya Fransiska Simbolon, Pratiwy Br. Sinaga Simanjorang, Elida Florentina Sipahutar, Prayogi Darmansyah Siregar, Dewi Kamaliah Siregar, Khairunnisa Siregar, Mardiana Siregar, Marlina Siregar, Raihan Akbar Siti Aminah Siregar Sundari Sundari Syahputra, Rizki Syaiful Zuhri Harahap Tambak, Siti Regina Ummi Batubara, Nur Syamsu Wahyuni, Ely Yuniman Zebua Zufrie, Zufrie Zulkifli Musannip Efendi Siregar