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All Journal Jurnal Buana Informatika Jurnal Ilmiah Mahasiswa FEB Jurnal Dimensi Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Jurnal Sistem Informasi, Teknologi Informasi, dan Edukasi Sistem Informasi (JUST-SI)
Intan Sartika Eris Maghfiroh
Fakultas Ilmu Komputer, Universitas Brawijaya
Arts Humanities Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering

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Perancangan Antarmuka dan Pengalaman Pengguna Aplikasi ESSA Mobile PT. Terminal Teluk Lamong menggunakan Pendekatan Human-Centered Design Yulius Natalis Ega Pratama; Buce Trias Hanggara; Intan Sartika Eris Maghfiroh
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 6 No 8 (2022): Agustus 2022
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PT. Terminal Teluk Lamong uses information technology in the form of Employee Self Service Application (ESSA), a web-based personnel information system will be developed further into ESSA Mobile by the end of 2022. Users of the website version of ESSA face various issues, according to interviewees, including limited accessibility, a difficult attendance process, stacked notifications, and information that is not provided in real time. This research aims to provide a user interface and interaction for ESSA Mobile that is more accessible, fits user needs, and addresses issues that users have had with the website version of ESSA. The output of this research is a high-fidelity prototype. Human-Centered Design (HCD) approach was used in designing the solution for this research. Evaluation for this research was done using usability testing to measure three aspects, namely effectiveness, efficiency, and user satisfaction, using the System Usability Scale (SUS). The results of the effectiveness test showed a value of 95% for organic employees and 100% for employee superiors and human capital. The results of the efficiency test showed a TBE value of 0,131 goals/sec and an ORE value of 92,43% for organic employees; a TBE value of 0,258 goals/sec and an ORE value of 100% for employee superiors; and a TBE value of 0,174 goals/sec and an ORE value of 100% for human capital. The results of the satisfaction test showed an acceptable and excellent SUS score of 80 for organic employees, 76,88 for employee superiors, and 74,17 for human capital. Based on the tests result, the solution designed is considered successful in meeting user needs.
Analisis Kualitas Sistem Informasi Daily Testing Activity Tracker PT. Telekomunikasi Selular menggunakan Metode Webqual 4.0 dan Importance and Performance Analysis (IPA) Haris Hasan Mangundap; Satrio Hadi Wijoyo; Intan Sartika Eris Maghfiroh
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 6 No 8 (2022): Agustus 2022
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Telekomunikasi Selular, also known as Telkomsel, is one of the companies working in the field of government-owned telecommunications technology. To ensure its product quality, Telkomsel has an IT Quality Assurance division to make sure a product meets the specified requirements. This division has the Test Execution team to test new products or services to meet the requirements set by Telkomsel before the products are released to the public. Telkomsel's test execution teams and vendors use an information system called LYTTA (Daily Testing Activity Tracker) to record the activity of all teams and vendors. In LYTTA, there has never been a quality measurement and there are some problems regarding the system's interface and features. This research measures the system's quality using Webqual 4.0 and IPA methods. The Webqual 4.0 method has three dimensions, namely usability, information quality, and service quality, to see the user's perspective in using and interacting with the system. The IPA method is used to map the problems that exist in the system, so the problems that need to be addressed first can be classified. This research was done by distributing questionnaires to 54 LYTTA users from three different companies, namely Telkomsel, Wipro, and Telkom Sigma. This research shows two attributes in the top priority category, namely the system's domain and easefulness. For the low priority, there are two attributes, namely the system's unattractive interface and the lack of competency. The other attributes that are not on the priority list mean it already performs well. The recommendations for improvement are made in accordance with existing guidelines.
Perancangan Antarmuka dan Interaksi Pengguna Website Konfirmasi Kehadiran Acara pada Dinas Komunikasi dan Informatika Kabupaten Kediri menggunakan Metode Design Thinking Veri Daffa Ramadhani; Buce Trias Hanggara; Intan Sartika Eris Maghfiroh
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 6 No 9 (2022): September 2022
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Dinas Komunikasi dan Informatika Kabupaten Kediri is one of the local government agencies in the fields of communication and informatics. DISKOMINFO of Kabupaten Kediri is currently planning to develop a web-based service to confirm attendance at an event without using manual paperwork and reduce paper usage for confirm attedance. To solve this problem, a web-based user interface and interaction design is made to simplify the attendance process. The design was created using design thinking method consisting of five steps empathize, define, ideate, prototype, and test. The test was done using usability testing with aspects of effectiveness, efficiency, and satisfaction for civil servant (PNS) and civilian users. The result effectiveness aspect, civil servants scored 90% while the civilian scored 93.3%. The efficiency aspect test shows a result of 0,102 goals/sec and 88,65% for the PNS while 0,150 goals/sec and 94,39% for the civilian. For the satisfaction aspect using the system usability scale, the civil servant scored 79,5, while the civilian scored 79,2. Both of those results can be categorized as "acceptable" on acceptability category, so the designed solution is acceptable to the user.
Perancangan User Experience Aplikasi Pendaftaran Rumah Sakit Bhayangkara Surabaya Berbasis Mobile Menggunakan Metode Human-Centered Design (HCD) Sonia Dwi Suci Hayuningtyas; Buce Trias Hanggara; Intan Sartika Eris Maghfiroh
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 6 No 10 (2022): Oktober 2022
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Bhayangkara Hospital Surabaya is a service institution in the health sector in Surabaya city under the auspices of Indonesian National Police. Bhayangkara Hospital Surabaya still uses the manual method in its registration administration process which causes long queues. So that Bhayangkara Hospital Surabaya plans to develop a mobile application to make it more easier in its services for users to get health services without going through a long administrative process. The design of this application mobile has an important role, therefore its necessary to have a user experience design to provide application results that comfort when used by users. Human-Centered Design (HCD) is a method used to design user experience of this application mobile, which is used as a reference designing interface of application, focusing on producing useful service systems and focusing on user needs. To find out whether the designed solution is in a accordance with the user's goal, results of the design will be tested using the User Experience Questionnaire (UEQ). The results obtained the mean value of each UEQ scale and showed values in the positive category, namely the good category on the clarity scale, then the excellent category on the efficiency, attractiveness, accuracy, novelty and stimulation scale. So that the Bhayangkara Hospital Surabaya mobile application produces a good user experience design.
Analisis Faktor Individualism, Perceived Familiarity, dan Perceived Social Value Terhadap Startup Intentions pada Mahasiswa Mohamad Fatkhur Rozi; Yusi Tyroni Mursityo; Intan Sartika Eris Maghfiroh
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 6 No 10 (2022): Oktober 2022
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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The development of startup-type businesses in Indonesia is currently quite fast, especially since 2018. This type of startup business has begun to grow along with technological advances that have also triggered disruptive technology in the business sector. Currently, we meet many new businesses that utilize technology which is now known as e-business. Like any business in general, there are factors that affect the running of the business or even affect someone entering the business sector. The purpose of this research is to analyzing factors that influence a person's interest in establishing a startup business. The scope of this research includes 200 Brawijaya University students as respondents in data collection, where based on this data will be investigated the influence of Individualism, Perceived Familiarity, and Perceived Social Value factors on Startup Intentions in students. In this study, online questionnaire was used as a data collection instrument, then the PLS-SEM was used as a data analyzing method that had been obtained. Based on this analysis, it is known that majority respondents agree with the statements submitted through the questionnaire, because the average results obtained on a scale of 4 out of 5 for each statement. Furthermore, based on the hypothesis test results, it is known that each of the individualism, perceived familiarity, and perceived social value factors has a significant and positive influence both partially and simultaneously on student startup intentions.
Analisis Kualitas Website MAN 2 Kota Serang menggunakan Metode Webqual 4.0 dan Importance Performance Analysis (IPA) Dian Eka Pratiwi; Buce Trias Hanggara; Intan Sartika Eris Maghfiroh
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 6 No 11 (2022): November 2022
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The use of technology affects social life to support each individual's needs. One of the uses of technology is a website. The MAN 2 Serang City website acts as an intermediary for educational service information. On the MAN 2 Serang City website, there are several problems, namely the lack of information about majors that often causes students to choose the wrong major, the absence of information about student interest and talent services to support student activities and the use of online services on the MAN 2 Serang City website which is still minimal and the need to measure and analyze the quality of the MAN 2 Serang City website based on user satisfaction. This research uses the Webqual 4.0 method and Importance Performance Analysis (IPA) to be able to produce maximum improvement evaluation. Based on the results of the suitability analysis, the MAN 2 Serang City website has an overall value of 91.87% and the results of the gap analysis of -0.34 which shows that the quality of the website has not been able to satisfy users. The results of quadrant mapping show that the first quadrant has 6 attributes, the second quadrant has 4 attributes, the third quadrant has 4 attributes, and the fourth quadrant has 5 attributes. The results of the hypothesis show that the usability variable does not significantly affect user satisfaction. Variables in the quality of information and variables in the quality of service interactions have a significant effect on user satisfaction. Providing suggestions and recommendations for improvement focuses on the first and third quadrants of the 3-dimensional Webqual 4.0.
Analisis Pengaruh Kualitas Layanan pada Kepuasan dan Loyalitas Pengguna Website E-Meterai menggunakan Model E-S-Qual dan E-RecS-Qual (Studi Kasus: Mahasiswa Universitas Brawijaya) Fauzan Zuhdi Wiryawan; Intan Sartika Eris Maghfiroh; Diah Priharsari
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 6 No 12 (2022): Desember 2022
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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The E-Meterai website is a site that is shaded by Perum Peruri as a Digital Business Solution which provides services in the form of purchasing electronic stamps and affixing electronic stamps to documents. However, this website still encounters complaints regarding the number of stamps that do not match, the frequent occurrence of network errors, and the location of the stamps that do not match. For this reason, it is necessary to conduct research to find out how service quality affects the satisfaction and loyalty of E-Semite website users. In this study using quantitative methods using the model of Electronic Service Quality and Electronic Recovery Service Quality. The population used in the study were Brawijaya University students by including 100 samples of E-Meterai website users. In this study, the sample was taken using purposive sampling technique and multiple linear regression analysis and simple linear regression analysis as data analysis techniques. The results showed that the E-S-Qual and E-RecS-Qual variables had a partial (individual) and simultaneous (together) influence on customer satisfaction on the E-Meterai website. It was found that the E-S-Qual variable had a positive effect of 0.151 on customer satisfaction, the E-RecS-Qual variable had a positive effect of 0.153 on customer satisfaction and customer satisfaction had a positive effect of 0.748 on user loyalty on the E-Meterai website.
Rekomendasi Sustainable Business Process menggunakan Prinsip Lean Management (Studi Kasus: Kafe Lokal Kota Malang) Anatasha Eka Syavina; Intan Sartika Eris Maghfiroh; Diah Priharsari
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 6 No 12 (2022): Desember 2022
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Waste is an object that comes from the remaining waste of a product that is no longer used. The increase in waste generation in Indonesia has reached 28 million tons/year. This happens because to lack of awareness many people about the issue of environmental pollution. In addition, there has been an increasing activity of hanging out in cafes that do not implement the concept of eco-friendly. Therefore, the cafe should implement a sustainable business process in the sustainability of a business in order to survive and compete in the long term. The purpose of this research is to fix the problems and improve the quality of business processes with BPMN (Business Process Management Notation) modeling. This research aim to fix problems in business processes. In this research are used lean management because. This method focuses on the value of product and can minimize waste. At the define stage using SIPOC (Supplier, Input, Process, Output, Customer) diagram and waste identification. At the measure stage is identification CTQ (Critical To Quality) and measuring process capability using values of DPMO (Defect Per Million Opportunities). At the analysis stage, this research used Root Cause Analysis (RCA) and BPMN modeling with Bizagi Modeler. From the results of the analysis, it was found that there were four processes that were problematic and identified as wasteful. There is types of waste that occurs in business process is waste inventory, overprocessing, defects and motion. Then improvements business process can minimize waste by changing and adding business process activities.
Evaluasi dan Perbaikan Desain Antarmuka Pengguna pada Aplikasi FOMO menggunakan Metode Usability Testing dan Pendekatan User-Centered Design Fitria Adinda Rahmawati; Buce Trias Hanggara; Intan Sartika Eris Maghfiroh
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 6 No 12 (2022): Desember 2022
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

FOMO application is mobile-based application that operates as a discussion forum for completely anonymous professionals to interact and share information in professional world, such as information related to employee salaries, office life and so on. Based on data from the Google Play Store and experience of researchers interacting with application, it was found that problems felt by users included, no notifications, unattractive user interface, inconsistent buttons, and frequent force closes. With these problems, it is necessary to evaluate application and provide recommendations for improving the user interface design of FOMO application. Interface design improvements are carried out using a User-Centered Design approach, while evaluation will be carried out using usability testing method. Evaluation of initial design and solution design was carried out to five respondents by working on a scenario task to obtain level of effectiveness and efficiency, and level of user satisfaction obtained by distributing system usability scale questionnaire. Interface design improvements were made by designing a low-fidelity user interface in form of wireframes and high-fidelity in form of mock-ups. In the initial design evaluation, a score of 58% was obtained for the effectiveness aspect, 51.28% for the efficiency aspect, and 59 for the user satisfaction aspect and found 17 problems with the user interface design. The results of evaluation solution design obtained an increase of 42% in aspect of effectiveness, 46.72% in aspect of efficiency, and 23.5 in aspect of user satisfaction.
Analisis Pengaruh Atribut Influencer pada Platform Tiktok Terhadap Keputusan Pembelian Yunita Eka Fitrianti; Aryo Pinandito; Intan Sartika Eris Maghfiroh
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 6 No 12 (2022): Desember 2022
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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The COVID-19 pandemic has forced businesses to switch to digital marketing activities. Businesses must rearrange the marketing strategy that will be implemented in order to continue to make profits in the midst of a pandemic. Among the various types of digital marketing that have emerged, influencer marketing has emerged as a type of marketing that grows rapidly during the pandemic. Influencer marketing involves marketing activities on social media through influential people on those platforms, known as influencers. One platform that is widely used by influencers is TikTok. With the rapid growth of influencer marketing, businesses need to identify the type of influencer that suits their product or service and target consumers. This study aims to determine influencer attributes that can influence consumer purchase decisions, especially influencers on TikTok. The influencer attributes used were perceived expertise, trustworthiness, and parasocial relationships. Data was collected by distributing survey questionnaires and analyzed using the Generalized Linear Model (GLM) method. Based on the results of data analysis, only one hypothesis that accepted, which, the parasocial relationship has a significant effect on consumer purchase decisions. This proves that TikTok users rely more on parasocial relationships with influencers to obtain credible information regarding their purchase decisions.
Co-Authors A'ini, Farah Nur Achmad Fani Fajar Irawan Ade Gunawan Aditya Rachmadi, Aditya Aditya, Nathanael Chandra Admaja Dwi Herlambang Akbar, Muhammad Aminul Al Khairiyah, Ratu Salma Ananda Risqi Amalia Ananda Yuke Wahyu Putra Pratama Anatasha Eka Syavina Andi Reza Perdanakusuma, Andi Reza Andi Reza` Perdanakusuma Annila, Nazwa Arief Setiawan Ariibahadi, M. Abhiseka Aryo Pinandito Ayubi, Muhammad Azka Bayu Rahayudi Buce Trias Hanggara Diah Priharsari Dian Eka Pratiwi Fadhil, Adam Ghirvan Fadillaturahmansyah, Amroe Fauzan Zuhdi Wiryawan Fitria Adinda Rahmawati Ghassaani, Naira Ghulba, Deidra Aulia Gitahayu Pradipta Hanggara, Buce Trias Hanifah Muslimah Az-Zahra Hanifah, Hana Syifa Haris Hasan Mangundap Herman Tolle Himawat Aryadita, Himawat Irfan Nuril Faza Iriandi, Maria Nicole Natasha Putri Kaeksi, Racana Ayu Kamila, Indira Setia Krishna Yudie Aqilla Iqbal Kulsum, Sita Evania Laverda, Elvaretta Rizky Mahardeka Tri Ananta, Mahardeka Tri Miranda Eristiana Mochamad Chandra Saputra, Mochamad Chandra Mohamad Fatkhur Rozi Mohammad Dhani Alfian Muhamad Lukman Nurhakim Muhammad Hafid Nur Azis Muhammad Raihan Agust Nugroho Nadhif Mahendra Putra Nanang Yudi Setiawan Nanang Yudi Setiawan Nisriinaa 'Aaliyah Novia Tri Rahmawati Nugrahani, Fanny Nur A'ini, Farah Nurfidausyi, Muhammad Zidan Tifanno Nurrahman, Zarilham Purnama, Dewi Ayu Alamanda Rachman, AA Muhammad Itqany Rahmadhani, Via Salsabila Ramadhan, Thoriq Achmad Retno Indah Rokhmawati Retno Indah Rokhmawati, Retno Indah Riswan Septriayadi Sianturi Rivo Dimas Prakasa Rizqi Ahmad Abdillah Rona Nisrina Rahmawati Saputra, Fatih Daffa Nurma Sari Rahmawati, Sari Sari, Anggraeni Puspa Satrio Hadi Wijoyo Satrio Priambudi Saksono Sidin, Siti Huwaena Maulidiah Sonia Dwi Suci Hayuningtyas Supraptoa Supraptoa Tri Afirianto Veri Daffa Ramadhani Viriya, Aurelius Alexaner Wibowo, Hidayat Mukti Wildan Arrizal Wahyu Sutomo Yuditama, Alvan Alif Yulius Natalis Ega Pratama Yunita Eka Fitrianti Yusi Tyroni Mursityo Yusi Tyroni Mursityo Zacharias, Andrei Hansel Zaidan, Muhammad Irfan Zaki Baridwan