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All Journal Journal of Indonesian Economy and Business Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship Neraca: Jurnal Pendidikan Ekonomi Jurnal Kesehatan Indonesia SCAFFOLDING: Jurnal Pendidikan Islam dan Multikulturalisme Bubungan Tinggi: Jurnal Pengabdian Masyarakat Open Access Indonesia Journal of Social Sciences International Journal of Social Science and Religion (IJSSR) G-Couns: Jurnal Bimbingan dan Konseling Jurnal Penelitian Agama Hindu Journal of Entrepreneurship & Business Jurnal Interprof Jurnal Sosial dan Teknologi Jurnal Ilmiah Wahana Pendidikan Open Access Indonesia Journal of Social Sciences International Journal of Economics, Business, and Entrepreneurship (IJEBE) East Asian Journal of Multidisciplinary Research (EAJMR) Jurnal Pengabdian Ilung (Inovasi Lahan Basah Unggul) KINDAI : Kumpulan Informasi dan Artikel Ilmiah Manajamen dan Akuntansi JWM (JURNAL WAWASAN MANAJEMEN) Asian Journal of Management Analytics Kasta: Jurnal Ilmu Sosial, Agama, Budaya dan Terapan JOURNAL OF WETLANDS ENVIRONMENTAL MANAGEMENT Jurnal Manajemen Kreatif dan Inovasi International Journal of Asian Business and Management (IJABM) JRUP: JURNAL REFERENSI DAN ULASAN PERPAJAKAN Management Studies and Business Journal Journal of Scientific Insights International Journal of Economics, Business and Innovation Research Asian Journal of Management, Entrepreneurship and Social Science Green Philosophy: International Journal of Religious Education and Philosophy CITACONOMIA : Economic and Business Studies International Journal of Multidisciplinary Reseach INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS (IJEFE) International Journal of Social and Education (INJOSEDU)
Claudia, Meiske
Universitas Lambung Mangkurat, Banjarmasin, Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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ANALYSIS OF EMPLOYEE WORK DISCIPLINE IN IMPROVING SERVICE QUALITY AT THE REGIONAL HOUSE OF REPRESENTATIVES OF TANAH LAUT REGENCY Mutia Nurani; Meiske Claudia
Jurnal Interprof Vol 12 No 1 (2026): Jurnal Interprof, April
Publisher : LPPM UNIVERSITAS BINA INSAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32767/interprof.v12i1.3131

Abstract

Purpose: This study aims to systematically synthesize and evaluate existing scholarly literature concerning the influence of employee work discipline on service quality within the public sector, specifically to provide a conceptual framework applicable to regional legislative secretariats. Research Methodology: This research employs a Systematic Literature Review (SLR) following the PRISMA 2020 guidelines. Peer-reviewed articles published between 2014 and 2024 were retrieved from international databases including Scopus, Web of Science, ScienceDirect, and Emerald Insight. After a rigorous screening process based on inclusion and exclusion criteria, 15 primary articles were retained for thematic synthesis and content analysis. Results: The synthesis identifies that work discipline comprising time discipline, regulatory compliance, responsibility, and work ethics—serves as a primary driver of service quality. The analysis reveals that the effectiveness of discipline is increasingly influenced by digital work environments (e.g., e-attendance systems) and supervisory support. However, a significant gap remains regarding the integration of these dimensions into a unified service excellence model in legislative settings. Conclusions: Work discipline is a critical antecedent of public service quality. The findings suggest that a robust disciplinary framework, supported by digital monitoring, is essential for enhancing citizen trust through improved administrative performance. Limitations: As an SLR, this study is limited to the availability and quality of previously published literature and does not involve direct primary data collection from respondents. Contributions: Theoretically, this study integrates fragmented findings into a comprehensive conceptual model. Practically, it provides a strategic roadmap for legislative secretariats to enhance service quality by optimizing disciplinary dimensions and digital oversight.
Pengaruh Beban Kerja Dan Keadilan Reward Terhadap Burnout Dengan Job Security Sebagai Variabel Moderating Di Rumah Sakit Umum Daerah Ratu Zalecha Khairunnisa Khairunnisa; Zakhyadi Ariffin; Rini Rahmawati; Meiske Claudia; Dahniar Dahniar
Jurnal Kesehatan Indonesia Vol 16 No 1 (2025): November 2025
Publisher : HB PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33657/jurkessia.v16i1.1080

Abstract

Burnout, a form of physical, mental, and emotional exhaustion that occurs more frequently among medical and paramedical personnel than among other personnel, remains a common problem. Indications of burnout can be caused by excessive workloads, inappropriate reward systems, or concerns about job security. This study aims to analyze the influence of workload and reward fairness on burnout with job security as a moderating variable at Ratu Zalecha Martapura Regional General Hospital. The design of this study used a qualitative research with a correlational approach based on explanatory research. The data collection was cross-sectional using a questionnaire to the research sample, namely some of the paramedics in the inpatient ward of Ratu Zalecha Martapura Regional Hospital. The sample selection used a probability sampling method (proportional stratified random sampling) in 9 inpatient wards with a PNS: PTT ratio of 5:3 and the accumulated results were 139 paramedics. The measurement analysis used was Partial Least Square (PLS). The result of this indicated that (i) there was a positive significant influence workload on burnout, (ii) there was a negative significant influence justice reward on burnout, (iii) there was an interaction of job security as the monitoring variable to the influence of workload on burnout, (iv) there was an interaction of job security as the monitoring variable the influence of justice reward on burnout. Conclusion, there is an influence of workload and reward fairness on burnout with job security as a moderating variable at Ratu Zalecha Regional General Hospital.
Resilience of the Hindu Community in Banjarbaru: Spiritual Leadership and Cultural-Religious Synthesis Lola Malihah; Meiske Claudia; Muzdalifah Muzdalifah; Hastin Umi Anisah
Jurnal Penelitian Agama Hindu Vol 10 No 3 (2026)
Publisher : Jayapangus Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37329/jpah.v10i3.5366

Abstract

The existence of religious communities in multicultural societies involves ongoing challenges in maintaining identity, religious practices, and community sustainability, including the Hindu community in Banjarbaru. However, previous studies have predominantly examined spiritual leadership within formal organizational contexts, with limited attention to its role in community-based settings that are closely intertwined with local cultural values. This study aims to analyze the role of spiritual leadership in shaping the resilience of the Hindu community with diverse cultural backgrounds, including Balinese, Javanese, and Dayak traditions associated with Kaharingan. This research employs a qualitative approach using in-depth interviews with a key informant, namely I Ketut Ardika, a Hindu religious leader, a member of the Interfaith Harmony Forum (FKUB) of Banjarbaru City, and a Pinandita (temple priest), supported by observation and documentation. Data validity was strengthened through methodological triangulation and source triangulation, as well as member checking conducted in multiple stages. Data were analyzed through an interactive process consisting of data reduction, data display, and conclusion drawing and verification. The findings reveal that spiritual leadership plays a significant role in building community resilience through the internalization of religious values such as Tri Hita Karana, Satyam, Syiwam, and Sundaram, which strengthen harmonious relationships between humans, God, and others. Furthermore, the integration of Hindu teachings with local wisdom creates adaptive religious practices and reinforces collective community identity. Spiritual leadership also functions as a transformative force that enhances social cohesion and the community’s adaptive capacity. In conclusion, the resilience of the Hindu community in Banjarbaru is shaped by value-based spiritual leadership that holistically integrates spiritual, social, and cultural dimensions.
DOES WORK–LIFE BALANCE REDUCE TURNOVER INTENTION? JOB STRESS MEDIATION AMONG PLANTATION EMPLOYEES Irena Cyntia Dewi Putri; Meiske Claudia
International Journal of Multidisciplinary Reseach Vol. 2 No. 4 (2026): Agustus
Publisher : International Journal of Multidisciplinary Reseach

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study examines the effect of Work–Life Balance (WLB) on Turnover Intention by investigating the mediating role of Job Stress among plantation employees. A quantitative approach with an explanatory survey design was employed. Data were collected from 135 permanent employees using purposive sampling and analyzed through Structural Equation Modeling–Partial Least Squares (SEM–PLS) with SmartPLS. The findings demonstrate that Work–Life Balance has a negative and significant effect on both Job Stress and Turnover Intention. In contrast, Job Stress exerts a positive and significant effect on Turnover Intention. Furthermore, Job Stress partially mediates the relationship between Work–Life Balance and Turnover Intention, indicating that employees who experience a better balance between their work and personal lives are less likely to experience job stress, which subsequently lowers their intention to leave the organization. These findings underscore the importance of promoting work–life balance as an organizational strategy to alleviate job stress and strengthen employee retention. This study also extends the employee retention literature by providing empirical evidence that Job Stress represents an important mechanism through which Work–Life Balance influences Turnover Intention in the plantation industry.
Leadership, Learning, and Psychological Empowerment in Driving Organizational Performance Vivi Pancasari Kusumawardani; Meiske Claudia; Rini Rahmawati
G-Couns: Jurnal Bimbingan dan Konseling Vol. 10 No. 04 (2026): October 2026, G-Couns: Jurnal Bimbingan dan Konseling
Publisher : Universitas PGRI Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/g-couns.v10i04.9366

Abstract

This study examines how adaptive leadership and organizational learning capability influence organizational performance through psychological empowerment within the context of regional development banking. Addressing a gap in the existing literature, this research integrates organizational culture as a moderating mechanism in the relationship between psychological empowerment and organizational performance, an aspect that has received limited empirical attention, particularly in regional development banks. Data were collected through a survey of 290 employees of PT Bank Pembangunan Daerah Kalimantan Tengah (Bank Kalteng) using purposive sampling and analyzed with Partial Least Squares Structural Equation Modeling (PLS-SEM). The results demonstrate that adaptive leadership and organizational learning capability positively affect psychological empowerment and organizational performance, while psychological empowerment mediates these relationships. Furthermore, organizational culture significantly moderates the effect of psychological empowerment on organizational performance, highlighting the importance of cultural alignment in translating employee empowerment into performance outcomes. Theoretically, this study contributes by extending leadership and organizational learning research through an integrative framework that incorporates psychological and cultural mechanisms in explaining organizational performance. Practically, the findings offer insights for managers and policymakers in regional development banks to enhance sustainable performance through adaptive leadership, learning-oriented practices, employee empowerment, and supportive organizational cultures. Keywords: adaptive leadership, organizational culture, organizational learning capability, organizational performance, psychological empowerment
Does Work Engagement Explain Job Characteristics and Job Satisfaction in Rural Education? Meiske Claudia; Muhammad Fahrin Noor; Nasywa Ghaida Salsabila; Megi Nediawan
KASTA : Jurnal Ilmu Sosial, Agama, Budaya dan Terapan Vol. 6 No. 3 (2026): August
Publisher : Lembaga Bale Literasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58218/kasta.v6i3.4095

Abstract

Teacher job satisfaction is important for educational quality, yet the mechanism linking job characteristics and satisfaction remains underexplored in elementary schools. This study analyzes the effects of job demands and job resources on job satisfaction, with work engagement as a mediator among educators in Haruyan District, South Kalimantan. A quantitative survey was conducted with 120 educators selected from 228 teachers in 24 public elementary schools using proportionate stratified random sampling. Responses were measured using a Likert-scale questionnaires and analyzed through PLS-SEM with the disjoint two-stage approach in SmartPLS 4. The results show that job demands and job resources do not directly affect job satisfaction. However, job demands positively affect work engagement, job resources strongly affect work engagement, and work engagement positively affects job satisfaction. Work engagement fully mediates both relationships. These findings indicate that teacher satisfaction is primarily shaped through psychological engagement. Moderate demands function as challenge demands, while resources strengthen motivation through support, feedback, coaching, and development opportunities.
Job Performance among Overtime Employees at Shipyard Industry: Structural Equation Model of Motivation, Hygiene Factors, and Job Satisfaction Muhammad Masyhuri; MEISKE CLAUDIA
International Journal of Economics, Business, and Entrepreneurship Vol 9 No 1 (2026): IJEBE January - June 2026
Publisher : FEB - Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/ijebe.v9i1.384

Abstract

The objective of this study was to analyze factors that affecting job performance based on Herzberg’s two-factor theory among employees who worked overtime at shipyard industry. The study employed an explanatory research design and cross-sectional design. The total sample was 104 employees working, who were selected through random sampling. The endogenous variable was job performance, the exogenous variables were motivation and hygiene factors, and the mediator was job satisfaction. The data were analyzed using Structural Equation Modeling (SEM) – Partial Least Squares (PLS). The study's results showed that the motivation and hygiene factor had a positive and significant effect on Job Performance. In addition, job satisfaction had a positive and significant effect on job performance. Furthermore, job satisfaction mediated the relationship between motivation factor and job performance, as well as the relationship between hygiene factor and job performance. These findings implied that companies needed to pay attention to incentives (hygiene) and good working conditions (motivation).
Co-Authors Abda Abda Adhiyani, Muhammad Rayyan Ahmad Alim Bachri Ahmad Rifani Aisyah, Lisda Akhid Yulianto Akimas , Hari Nugroho Al Amin, Achmad Rizal Alfian Noor Andi Mulyadi Aprianti Ariyadi, Eko Aryanto, Ari Cyntia Puspita Dahniar Dahniar Dahniar Dahniar Dahniar Dahniar, Dahniar Darullah, Muhammad Daral Deni Aditya Deni Jauhari Didik Arif Raihan F. R. Dalimunthe Fariany, Gusti Rina Fifi Swandari Hari Nugroho Akimas Hastin Umi Anisah Hastin Umi Anisah Hayati, Diana Hendro Wibowo Hendy Saifuddin, Muhammad Imam Suharto Irena Cyntia Dewi Putri Ismat Valiyev Jauhari, Deni Khairunnisa Khairunnisa Kurniawan, Deni Aditya Kusumawardani, Vivi Pancasari Laila Refiana Said Liko Noor Rafianto Rahadhian Lola Malihah M. Haikal Wahyudi Malihah, Lola Marijati Sangen Marijati Sangen Marijati Sangen, Marijati Maya Sari Dewi Maya Sari Dewi Maya Sari Dewi, Maya Sari Megi Nediawan Muhammad Ary Aprian Noor Muhammad Ary Aprian Noor Muhammad Fahrin Noor Muhammad Hendy Saifuddin Muhammad Masyhuri Mutamadra, Junan Mutia Nurani Muzdalifah Muzdalifah Nasywa Ghaida Salsabila Noor Khatimah Nur Zata Yusrina Prihatiningrum, RR. Yulianti Purwaningsih, Ani Puteri, Aulia Qomari, Nurul R.R. Yulianti Prihatiningrum Raden Roro Yulianti Prihatiningrum Rafli, Muhammad Raihan Rahman, Seto Fauzi Ridhanoor, Muhammad Rifqi Rini Rahmawati Rini Rahmawati Rini Rahmawati Rini Rahmawati, Rini Rizkya, Syafa ROHANA FARIDAH RR. Yulianti Prihatiningrum Rusniati Rusniati Shilma Irvania Simaremare, Rissan Siti Fatimah Sofwati, Nely Noer Sudarwati Suharto, Imam Suyatno Suyatno Sya'ban, Rahmat Syahputra, Muhammad Dio Tias Muji Hartono Vivi Pancasari Kusumawardani Wahyudi, M. Haikal Wahyudi, Muhammad Haikal Wandari, Wimby Wimby Wandary Yoga Adi Prayogi Yohan Indrawan Yolanda, Erika Yulianti Prihatiningrum Zakhyadi Ariffin Zakhyadi Ariffin Zulpa Makiah