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All Journal Jurnal Bisnis dan Manajemen Kinerja Journal of Economics, Business, & Accountancy Ventura Jurnal Ilmiah Mahasiswa FEB JAM : Jurnal Aplikasi Manajemen JPBM (Jurnal Pendidikan Bisnis dan Manajemen) Asia-Pacific Management and Business Application Management and Economics Journal (MEC-J) Jurnal Karinov Interdisciplinary Social Studies Journal of the Community Development in Asia Journal of International Conference Proceedings Jurnal Manajemen Pemasaran dan Perilaku Konsumen Jurnal Kewirausahaan dan Inovasi MAPAN: Jurnal Manajemen Akuntansi Palapa Nusantara Journal of Management, Economic, and Financial

Margono Setiawan

Fakultas Ekonomi Dan Bisnis Universitas Brawijaya

Author-ID : 315382

Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Public Health Social Sciences

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FACTORS AFFECTING EMPLOYEE PERFORMANCE IMPROVEMENT ON FINANCE COMPANIES Riyadi, Indra; Setiawan, Margono; Ratnawati, Kusuma
Jurnal Aplikasi Manajemen Vol. 16 No. 2 (2018)
Publisher : Universitas Brawijaya, Indonesia

The purpose of this study is to examine and determine the factors that can affect employee performance improvement in finance companies. The research method used is a quantitative approach. Data were analyzed by Partial Least Square (PLS) statistic tool. This research was conducted at PT. Mandiri Tunas Finance Malang Branch and Pasuruan Satellite. The population in this study were all permanent employees, amounting to 82 people. Furthermore, the entire population became the respondents so that this research used the census method in the sample determination. Based on the result of the research, it can be concluded that the factors that can improve employee performance in finance company are motivation, especially motivation that comes from within the employees themselves (intrinsic motivation) and organizational culture, while leadership can influence the improvement of employee performance if mediated by work motivation. Some suggestions that can be put forward to improve employee performance in finance companies are building employee work motivation, by holding special education program for employees in order to get promotion, continuous training, provides a challenging task, and adequate working facilities; Create a good organizational culture so that it can help employees to make it easier to carry out their work; Recruiting employees who have work experience ranging from 5 years with educational background is a bachelor.

EFFECT OF WORK ENVIRONMENT ON LECTURER PERFORMANCE MEDIATED BY WORK MOTIVATION AND JOB SATISFACTION Narasuci, Win; Setiawan, Margono; Noermijati, Noermijati
Jurnal Aplikasi Manajemen Vol. 16 No. 4 (2018)
Publisher : Universitas Brawijaya, Indonesia

This research aims to examine and analyze the direct effect of the work environment on lecturer performance and indirect effect of work environment on lecturer performance through work motivation and job satisfaction in State Polytechnic of Malang. The population of this research is all lecturers State Polytechnic of Malang with civil servant status (PNS) amounted to 314 people with 256 respondents. Data were obtained by using questionnaire. Partial Least Square (PLS) is used to analyze and test the hypothesis that followed by online Sobel test to test the variables of work motivation and job satisfaction as mediation. This study shows that there is a positive and significant effect of the work environment on lecturer performance, work environment on work motivation, work motivation on lecturer performance, work environment on job satisfaction. However, job satisfaction has no significant effect on lecturer's performance. The result of mediation testing, work motivation mediate the effect of the work environment partially to lecturer performance, and job satisfaction hasn't a role as a mediation on the effect of the work environment to lecturer performance.

Faktor-faktor yang Mempengaruhi Sikap Konsumen dan Minat Pembelian Produk Handbag Merek Tiruan (Studi pada Konsumen Wanita di Kota Malang) Aisyah, Ismi Nur; Setiawan, Margono; Sunaryo, .
Jurnal Aplikasi Manajemen Vol. 12 No. 4 (2014)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

The recent phenomena shows that the rising of Indonesian society consumerism is marked by numerous shopping malls and behavior of consumers in Indonesia who adore fashion products overseas rather than local products. This study aims to identify and analyze the effect of status consumption, value consciousness, price-quality inference, social influenceon purchasing counterfeit brand of handbag towards consumer attitudes on counterfeit products. This study used quantitative methods by conducting explanative research. The population in this study was all female consumers in Malang and the samples were obtained 120 female consumers. The data analysis methods used path analysis. The results show that attitude may mediate the effect of consumption status, value consciousness, price-quality inference, and social influence toward purchase intention of counterfeit brand of handbag products. The attitude towards counterfeit products affect purchase intention.

Pengaruh Penerapan Sistem Manajemen Mutu Iso 9001:2008 di Perguruan Tinggi terhadap Kinerja Balanced Scorecard (Studi Kasus pada Unive Antariksa, Walid Fajar; Surachman, .; Setiawan, Margono
Jurnal Aplikasi Manajemen Vol. 12 No. 3 (2014)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

The purpose of this study is to know the effect of ISO 9001:2008 implementation in Higher Education performance that is measured by Balanced Scorecard. The primary data were obtained by distributing questionnaires to the respondents who are lecturers and staffs in UB. The independent variable in this study is the implementation of ISO 9001:2008 principles while the dependent variable is the performance of the University from a financial perspective, customer perspective, internal business, and learning and growth perspective. In order to determine the effect of independent variable and dependent variable, path analysis method is used. The results of data processing show a positive influence on the application of ISO QMS university performance based on a financial perspective, customer perspective, internal business, and learning and growth perspective. From these results, the author suggests that other agencies apply the principles of ISO 9001:2008 in their organization in order to improve the performance.

Kecerdasan Emosional dan Kecerdasan Spiritual Pengaruhnya terhadap Kepuasan Kerja dan Kinerja Karyawan (Studi di Lembaga Penjaminan Mutu Pendidikan (LPMP) Nusa Tenggara Barat) Hidayati, Ida Nur; Setiawan, Margono; Solimun, .
Jurnal Aplikasi Manajemen Vol. 11 No. 4 (2013)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

This study analyzes the influence of emotional intelligence and spiritual intelligence to job satisfaction and performance of employees in the Education Quality Assurance Agency (LPMP) West Nusa Tenggara. The study population was all employees LPMP West Nusa Tenggara with the status of civil servants and the rest of the population sampled (saturated samples). Analysis tool used is GSCA (Generalized structured component analysis). The results show that emotional intelligence does not significantlyinfluence job satisfaction and performance, while the spiritual intelligence had a significant influence on job satisfaction and performance. Furthermore, job satisfaction has a significant influence on employee job satisfaction.

Pengaruh Kepemimpinan terhadap Budaya Organisasi, Komitmen Kerja, Perilaku Kerja dan Kinerja Pegawai (Studi pada Satuan Kerja Perangkat Daerah Propinsi Sulawesi Tenggara) Husin, Nurwati; Nimran, Umar; Setiawan, Margono; -, Surachman
Jurnal Aplikasi Manajemen Vol. 10 No. 1 (2012)
Publisher : Universitas Brawijaya, Indonesia

Tujuan dari penelitian ini adalah untuk menginvestigasi pengaruh dari kepemimpinan pada budaya organisasi, komitmen pekerjaan, perilaku bekerja, dan kinerja pegawai di Propinsi Sulawesi Tenggara. Pengumpulan data dilakukan dengan menyebarkan kuisioner dan melakukan wawancara mendalam. Sampel dari penelitian ini adalah 166 pegawai di 9 SKPN di Sulawesi Tenggara. Penelitian ini menggunakan analisis deskriptif untuk menentukan karakteristik dan deskriptif dr responden untuk masing2 indikator variabel. Sementara itu, untuk menguji hubungan antar variabel digunakan alat analisis inferensial dengan metode SEM dan pendekatan AMOS 7. Hasil dari penelitian ini mengindikasikan bahwa kepemimpinan yang baik dapat meningkatkan kinerja pegawai dengan mempertimbangkan factor-faktor seperti budaya organisasi, komitmen pekerjaan, dan perilaku bekerja di SKPD di Propinsi Sulawesi Tenggara. Selain itu, hasil menunjukkan bahwa dalam rangka meningkatkan perilaku bekerja pegawai yang lebih baik, pemimpin harus mempertimbangkan faktor budaya organisasi dan komitmen pekerjaan.

Perilaku Kepemimpinan dan Komitmen Karyawan Pengaruhnya terhadap Kepuasan Kerja dan Kinerja Karyawan (Studi pada Dinas Kependudukan dan Pencatatan Sipil Provinsi DKI Jakarta) -, Hidayat; -, Surachman; Zain, Djumilah; Setiawan, Margono
Jurnal Aplikasi Manajemen Vol. 10 No. 1 (2012)
Publisher : Universitas Brawijaya, Indonesia

Tujuan utama dari Departemen Kependudukan dan Pencatatan Sipil di Jakarta adalah menyediakan pelayanan yang terbaik bagi warga Jakarta. Pelayanan yang disediakan untuk warga Jakarta membutuhkan sumber daya manusia yang memiliki kemampuan yang baik dalam bekerja sebagai pegawai dan pelayan masyarakat. Tuntutan dari kependudukan dan tempat tinggal warga membutuhkan profesionalitas. Seperti yang telah diketahui bahwa warga Jakarta merupakan masyarakat yang heterogen, yang meliputi berbagai suku, ras dan kebangsaan. Hal ini dikarenakan Jakarta memiliki status sebagai Ibu Kota Negara. Permasalahan yang dihadapi oleh Departemen Kependudukan dan Pencatatan Sipil DKI Jakarta adalah kelengkapan dokumen seperti akte lahir, kartu tanda penduduk, kartu keluarga, dan dokumen keimigrasian yang perlu dilengkapi dengan cepat, tepat dan akurat. Metode penelitian yang digunakan adalah metode sampling acak, dengan mengambil 100 pegawai yang berstatus sebagai pegawai negeri sipil dan aparatur pelayan masyarakat di enam unit di departemen tersebut. Penelitian ini menggunakan analisis deskriptif dalam menentukan karakter responden dan deskripsi responden dari indikator setiap variable. Sementara itu, untuk menguji hubungan antar variabel, penelitian ini menggunakan analisis infensial dari SEM dengan AMOS 7. Hasil dari penelitian mengindikasikan bahwa kepemimpinan yang baik dapat meningkatkan kinerja pegawai dengan mempertimbangkan komitmen pegawai dan kepuasan dalam bekerja. Selain itu dalam meningkatkan kinerja pegawai, perilaku kepemimpinan trasformasional dan komitmen yang tinggi dari para pegawai memerlukan perhatian yang cukup serius.

Peran Pemicu dan Kondisi sebagai Moderasi Pengaruh Kepuasan terhadap WOM (Studi pada Restoran/Rumah Makan di Surabaya) Setyawati, Endang; Hadiwidjojo, Djumilah; setiawan, Margono; .., Solimun
Jurnal Aplikasi Manajemen Vol. 10 No. 3 (2012)
Publisher : Universitas Brawijaya, Indonesia

Theoretically, it is assumed that service quality affects consumer satisfaction. If the consumer is satisfied with the service, the consumer is likely to be willing to give positive recommendation to other consumer. Nowadays, restaurants faces so many challenges to retain their customers and to prevent them from turning to the other restaurants. The shifting of consumers to other restaurants may be due to dissatisfaction to the service given by one restaurant. Therefore, one solution to this problem is increasing the quality of service. However, to only improve the quality of the service is not enough to attract customers because there are other factors triggering the consumers to give positive recommendation to other consumers. That factor is Word of Mouth (WOM). The objective of this research is to find out the effect of service quality (technical and functional) on WOM. The research also examines the role of the triggering variable and the condition variable as the moderator between satisfaction and WOM. This research is conducted on the restaurant consumers in Surabaya. The sampling technique used is non-probability sampling, that is accidental sampling. The data were obtained from 150 restaurant customers, who are analyzed using PLS. The results of analysis indicate that the quality, type, and variation of food and beverages provided, as well as prime service given by restaurants, all influence consumer satisfaction. The satisfied consumer about the service given will impact their willingness to give good word and positive recommendation to other consumers. The consumers may give more intensive and positive recommendation if there are surprise, discounts or special coupon given to them.

Pengaruh Kualitas Pelayanan terhadap Kepuasan, Nilai, Kepercayaan dan Loyalitas Pelanggan Rumah Tangga (Perusahaan Daerah Air Minum Kota Kendari) Awaluddin, Ishak; Setiawan, Margono
Jurnal Aplikasi Manajemen Vol. 10 No. 4 (2012)
Publisher : Universitas Brawijaya, Indonesia

This study aims to determine the effect of service quality on customer loyalty mediated by Customer satisfaction and customer value eddition, it also examines, the effect of service quality on customersatisfaction, which is mediated by the effect of customer value and customer satisfaction and customer value on customer loyalty mediated by trust. The population in this study are household customers in Kendari who use the services of PDAM for 17,607 households spread are over 9 (nine) districts. The samples in this study are 391 household customers are taken with a precision of 5%. Data collection techniques utilittes questionare. Data are analized by using . Structural Equation Modeling (SEM) with the help of the program. Some of the important findings in this study are: (1) better service improvement of Kendari Regional Water Company (PDAM) will improve customer satisfaction which in turnenhance loyalty if the satisfactioncauses trust. (2) customer loyalty improvement is also achievable if the provided service is able to enhance customer value. Besides, this research also proves that trust has mediating role between satisfaction andloyalty of are customers as well as between customer value and loyalty.

Pengaruh Kondisi Kerja, Kepuasan Kerja terhadap Kinerja Tenaga Kerja Outsourcing (Studi pada PT Bank Papua Kantor Pusat Jayapura) Numberi, Agustinus; Setiawan, Margono
Jurnal Aplikasi Manajemen Vol. 11 No. 1 (2013)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

This research aims at examining the direct and indirect influence of working condition andworking satisfaction on outsourcing employees'performance at PT Bank Papua, Jayapura Head Office.This research is an explanatory one. The approach used in this research was quantitative research, and theresearch model was survey by using questionnaires as the instrument. The approach used in determiningselected sample for this research was based on Slovin which resulted in 110 samples. The determination ofsample unit was done using simple random sampling technique through drawing the lots of sample elements(through lottery). The analysis model applied was path analysis. The research findings proof thatworking condition has direct and significant influence on the working satisfaction. Also, the improvementof working condition has direct and significant influence on the performance of outsourcing employeesMoreover, working satisfaction influences directly and significantly the performance of outsourcing employees.Finally, working satisfaction serves as the mediator between working condition and performanceimprovement, but it is not a dominant factor in the influence of working condition on the performance ofoutsourcing employees.

Co-Authors . Surachman ., Sudjatno Achmad Sudiro Adriansyah, Muhammad Arif Afandy, Moh Agung Yuniarinto Agustinus Numberi Aisyah, Ismi Nur Akbar Wibowo, Akbar Alamanda, Sandya Ali Djamhuri Armanu Thoyib Armanu Thoyib Armanu Thoyib Basuki, Ananto Berindanandar, Clara Chikita Christin Susilowati Clara Chikita Berindanandar Djumilah Hadiwidjojo Djumilah Hadiwidjojo Djumilah Zain Dodi Wirawan Irawanto Eka Afnan Troena Eka Afnan Troena Eka, M. S. Idrus Eliza, Mutia Emma Yulianti Emma Yulianti Endang Setyawati Endo, Petrus Finarsih, Eldining Wahyu Galuh Adhitia Poerbonegoro Hafidzi, Muhammad Ridho Harapan Tarigan Hidayat Ida Nur Hidayati Idris Idrus, M. Syafi'i Ishak Awaluddin Islam F, Muhammad Fajrul Juwita, Himmiyatul Amanah Jiwa Kukuh Banendro Kusuma Ratnawati Lianda Subekti Lily Hendrasti Novadjaja Marwan Marwan Mintarti Rahayu Mumakinah, Tri Munawar Ismail Nanang A.S Narasuci, Win Noermijati, Noermijati Nurwati Husin Olivia Laura Sahertian Pekei, Firda Sevly Aweida Pertiwi, Ninda Annisa Mufida Poerbonegoro, Galuh Adhitia Prayoga, Rizky Fadilla Priyanka, Lidya Putra, Andri Kusuma Raditha Dwi Vata Hapsari Rahmi Widyanti Reni Sancoko Retno Purwani Setyaningrum Riyadi, Indra Robiyati Podungge Rosita, Ferriyal Safirazzahra, Adelia Saleh, Abdul Kadir Solimun, Solimun Sri Eka Astutiningsih St.Sukmawati S. Sudjanto Sudjanto Sudjatno . Sulistyorini, Harlina Sumiati Sumiati Sunaryo, . Surachman - Surachman Surachman Surachman Surachman Surachman Surachman Troena, Afnan Ubud Salim Umar Nimran Walid Fajar Antariksa Wijayanti, Risna

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