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All Journal Jurnal Bisnis dan Manajemen Kinerja Journal of Economics, Business, & Accountancy Ventura Jurnal Ilmiah Mahasiswa FEB JAM : Jurnal Aplikasi Manajemen JPBM (Jurnal Pendidikan Bisnis dan Manajemen) Asia-Pacific Management and Business Application Management and Economics Journal (MEC-J) Jurnal Karinov Interdisciplinary Social Studies Journal of the Community Development in Asia Journal of International Conference Proceedings Jurnal Manajemen Pemasaran dan Perilaku Konsumen Jurnal Kewirausahaan dan Inovasi MAPAN: Jurnal Manajemen Akuntansi Palapa Nusantara Journal of Management, Economic, and Financial
Margono Setiawan
Fakultas Ekonomi Dan Bisnis Universitas Brawijaya
Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Public Health Social Sciences

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Perilaku Kepemimpinan dan Komitmen Karyawan Pengaruhnya terhadap Kepuasan Kerja dan Kinerja Karyawan (Studi pada Dinas Kependudukan dan Pencatatan Sipil Provinsi DKI Jakarta) -, Hidayat; -, Surachman; Zain, Djumilah; Setiawan, Margono
Jurnal Aplikasi Manajemen Vol. 10 No. 1 (2012)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (223.132 KB) | DOI: 10.21776/

Abstract

Tujuan utama dari Departemen Kependudukan dan Pencatatan Sipil di Jakarta adalah menyediakan pelayanan yang terbaik bagi warga Jakarta. Pelayanan yang disediakan untuk warga Jakarta membutuhkan sumber daya manusia yang memiliki kemampuan yang baik dalam bekerja sebagai pegawai dan pelayan masyarakat. Tuntutan dari kependudukan dan tempat tinggal warga membutuhkan profesionalitas. Seperti yang telah diketahui bahwa warga Jakarta merupakan masyarakat yang heterogen, yang meliputi berbagai suku, ras dan kebangsaan. Hal ini dikarenakan Jakarta memiliki status sebagai Ibu Kota Negara. Permasalahan yang dihadapi oleh Departemen Kependudukan dan Pencatatan Sipil DKI Jakarta adalah kelengkapan dokumen seperti akte lahir, kartu tanda penduduk, kartu keluarga, dan dokumen keimigrasian yang perlu dilengkapi dengan cepat, tepat dan akurat. Metode penelitian yang digunakan adalah metode sampling acak, dengan mengambil 100 pegawai yang berstatus sebagai pegawai negeri sipil dan aparatur pelayan masyarakat di enam unit di departemen tersebut. Penelitian ini menggunakan analisis deskriptif dalam menentukan karakter responden dan deskripsi responden dari indikator setiap variable. Sementara itu, untuk menguji hubungan antar variabel, penelitian ini menggunakan analisis infensial dari SEM dengan AMOS 7. Hasil dari penelitian mengindikasikan bahwa kepemimpinan yang baik dapat meningkatkan kinerja pegawai dengan mempertimbangkan komitmen pegawai dan kepuasan dalam bekerja. Selain itu dalam meningkatkan kinerja pegawai, perilaku kepemimpinan trasformasional dan komitmen yang tinggi dari para pegawai memerlukan perhatian yang cukup serius.  
Peran Pemicu dan Kondisi sebagai Moderasi Pengaruh Kepuasan terhadap WOM (Studi pada Restoran/Rumah Makan di Surabaya) Setyawati, Endang; Hadiwidjojo, Djumilah; setiawan, Margono; .., Solimun
Jurnal Aplikasi Manajemen Vol. 10 No. 3 (2012)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (145.502 KB) | DOI: 10.21776/

Abstract

Theoretically, it is assumed that service quality affects consumer satisfaction. If the consumer is satisfied with the service, the consumer is likely to be willing to give positive recommendation to other consumer. Nowadays, restaurants faces so many challenges to retain their customers and to prevent them from turning to the other restaurants. The shifting of consumers to other restaurants may be due to dissatisfaction to the service given by one restaurant. Therefore, one solution to this problem is increasing the quality of service. However, to only improve the quality of the service is not enough to attract customers because there are other factors triggering the consumers to give positive recommendation to other consumers. That factor is Word of Mouth (WOM). The objective of this research is to find out the effect of service quality (technical and functional) on WOM. The research also examines the role of the triggering variable and the condition variable as the moderator between satisfaction and WOM. This research is conducted on the restaurant consumers in Surabaya. The sampling technique used is non-probability sampling, that is accidental sampling. The data were obtained from 150 restaurant customers, who are analyzed using PLS. The results of analysis indicate that the quality, type, and variation of food and beverages provided, as well as prime service given by restaurants, all influence consumer satisfaction. The satisfied consumer about the service given will impact their willingness to give good word and positive recommendation to other consumers. The consumers may give more intensive and positive recommendation if there are surprise, discounts or special coupon given to them.
Pengaruh Kualitas Pelayanan terhadap Kepuasan, Nilai, Kepercayaan dan Loyalitas Pelanggan Rumah Tangga (Perusahaan Daerah Air Minum Kota Kendari) Awaluddin, Ishak; Setiawan, Margono
Jurnal Aplikasi Manajemen Vol. 10 No. 4 (2012)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (82.829 KB) | DOI: 10.21776/

Abstract

This study aims to determine the effect of service quality on customer loyalty mediated by Customer satisfaction and customer value eddition, it also examines, the effect of service quality on customersatisfaction, which is mediated by the effect of customer value and customer satisfaction and customer value on customer loyalty mediated by trust. The population in this study are household customers in Kendari who use the services of PDAM for 17,607 households spread are over 9 (nine) districts. The samples in this study are 391 household customers are taken with a precision of 5%. Data collection techniques utilittes questionare. Data are analized by using . Structural Equation Modeling (SEM) with the help of the program. Some of the important findings in this study are: (1) better service improvement of Kendari Regional Water Company (PDAM) will improve customer satisfaction which in turnenhance loyalty if the satisfactioncauses trust. (2) customer loyalty improvement is also achievable if the provided service is able to enhance customer value. Besides, this research also proves that trust has mediating role between satisfaction andloyalty of are customers as well as between customer value and loyalty.
Pengaruh Kondisi Kerja, Kepuasan Kerja terhadap Kinerja Tenaga Kerja Outsourcing (Studi pada PT Bank Papua Kantor Pusat Jayapura) Numberi, Agustinus; Setiawan, Margono
Jurnal Aplikasi Manajemen Vol. 11 No. 1 (2013)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

This research aims at examining the direct and indirect influence of working condition andworking satisfaction on outsourcing employees'performance at PT Bank Papua, Jayapura Head Office.This research is an explanatory one. The approach used in this research was quantitative research, and theresearch model was survey by using questionnaires as the instrument. The approach used in determiningselected sample for this research was based on Slovin which resulted in 110 samples. The determination ofsample unit was done using simple random sampling technique through drawing the lots of sample elements(through lottery). The analysis model applied was path analysis. The research findings proof thatworking condition has direct and significant influence on the working satisfaction. Also, the improvementof working condition has direct and significant influence on the performance of outsourcing employeesMoreover, working satisfaction influences directly and significantly the performance of outsourcing employees.Finally, working satisfaction serves as the mediator between working condition and performanceimprovement, but it is not a dominant factor in the influence of working condition on the performance ofoutsourcing employees.
THE PERCEPTION OF INDIVIDUAL AND ORGANIZATIONAL CAREERS IN INCREASING THE ORGANIZATIONAL COMMITMENT Widyanti, Rahmi; Thoyib, Armanu; Setiawan, Margono; Solimun, Solimun
Journal of Economics, Business, and Accountancy Ventura Vol. 15 No. 2 (2012): August 2012
Publisher : Universitas Hayam Wuruk Perbanas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jebav.v15i2.77

Abstract

Organization commitment is very important for individuals working in any organization.Therefore, considering individuals and the perception toward the careers is really important.This study determines the direction of influence of basic individual careers and career developmentprograms on job satisfaction and organizational commitment. This research conducteda survey on Private Higher Education teaching staff of Kopertis (private higher educationcoordinator) Borneo in Banjarmasin. The data from 60 respondents were analyzedusing the Partial Least Square (PLS) to examine the relationship among variables basic individualcareers and career development programs that have a significant and positive impacton job satisfaction and organizational commitment. The results showed that the basic individualcareers and career development programs affect organizational commitment and jobsatisfaction. In addition, it is also proved that job satisfaction mediate the increasing organizationalcommitment.
The Islamic Ethical Leadership and Employees’ Ethical Behavior: The Moderating Role of Ethical Sensitivity Yulianti, Emma; Setiawan, Margono; Surachman, Surachman; Irawanto, Dodi Wirawan
Journal of Economics, Business, and Accountancy Ventura Vol. 23 No. 3 (2020): December 2020 - March 2021
Publisher : Universitas Hayam Wuruk Perbanas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jebav.v23i3.2421

Abstract

Previous literatures have described the influence of ethical leadership on employees’ outcomes. However, many researchers have not yet revealed the mechanism of this effect. Previous research has found that cultural and social factors influence leader-ship styles; therefore, studying ethical leadership styles in different cultural and social environments is important in order to uncover the effectiveness of ethical leadership styles. The purpose of this study was to examine how the mechanism of Islamic ethical leadership influences the behavior of professional nurses who work at the Islamic Hos-pital. There were 212 professional nurses used as the respondents in this study. The data were collected using questionnaires and processed quantitatively using Struc-tural Equation Model (SEM) - WarpPLS 5.0. The results showed that all the hypoth-eses proposed were accepted. Islamic ethical leadership is proven to have a significant influence on ethical behavior of nurses. Besides, ethical sensitivity is proven to have a significant positive effect on ethical behavior. This study also proves that ethical sensitivity moderates the influence of Islamic ethical leadership on nurses' ethical be-havior. It can be implied that ethical sensitivity is an important factor for developing employees’ ethical behavior in the workplace.
The Influence of Organizational Culture and Human Capital on Employee Performance by Mediating Organizational Climate Hafidzi, Muhammad Ridho; Setiawan, Margono; Juwita, Himmiyatul Amanah Jiwa
Journal of Management Economic and Financial Vol. 2 No. 1 (2024): Journal of Management, Economic and Financial
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jmef.v2i1.17

Abstract

This study was conducted to analyze the influence of organizational culture on employee performance and human capital on employee performance with organizational climate. as mediation. Employees totaling 196 people were respondents in this study using saturated sample techniques. Data collection methods using questionnaires and analyzed using Warp PLS. The results of this study show that organizational culture does not have a significant effect on employee performance, while human capital has a significant effect on employee performance. Furthermore, organizational climate mediates the relationship of organizational culture to full employee performance and organizational climate mediates human capital to employee performance partially.
ANALISIS KINERJA ANGGOTA DPRD BERDASARKAN PERSPEKTIF TEORI GENDER DI DPRD KOTA MALANG PERIODE 2014-2019 Berindanandar, Clara Chikita; Setiawan, Margono
Jurnal Ilmiah Mahasiswa FEB Vol. 3 No. 2
Publisher : Fakultas Ekonomi dan Bisnis Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk menjelaskan bauran sosial gender jika dikaitkan dengan kinerja legislasi anggota DPRD Kota Malang. Penelitian ini juga dilakukan untuk mengetahui perbandingan kinerja antara anggota dewan laki-laki dan anggota dewan perempuan, serta menganalisis faktor-faktor yang dapat mempengaruhi kinerja anggota DPRD Kota Malang. Penelitian dilakukan dengan metode deskriptif kualitatif dan datanya dianalisis dengan cara nonstatistik. Hasil penelitian menunjukkan bahwa kinerja DPRD Kota Malang tidak lagi ditentukan oleh gender. Kinerja legislasi antara anggota dewan laki-laki dan perempuan juga tidak terdapat perbedaan. Hal ini menunjukkan bahwa anggota dewan laki-laki dan perempuan telah mampu menunjukkan kinerja yang relatif sama asalkan perempuan juga diberikan peluang, kesempatan, dan akses yang sama. Anggota dewan perempuan juga sudah dapat menunjukkan eksistensinya dengan baik walaupun terdapat faktor penghambat yang mempengaruhinya. Kualitas kinerja legislasi anggota dewan perempuan tidak hanya ditentukan dari  jumlah kaum perempuan yang berhasil menjadi anggota dewan, melainkan ditentukan juga oleh kualitas atau mutu mereka, maka perlu diupayakan adanya keseimbangan antara pemenuhan jumlah dengan kualitas.   Kata kunci: Gender, Kinerja, DPRD, Legislasi
The Influence of Situational Leadership and Organizational Culture Moderated by Compensation on Employee Performance Afandy, Moh; Setiawan, Margono; Hapsari, Raditha Dwi Vata
Interdisciplinary Social Studies Vol. 1 No. 9 (2022): Special Issue
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/iss.v1i9.233

Abstract

The development of the retail business is quite rapid and followed by very fierce competition , causing PT Midi Utama Indonesia Tbk. Palu Branch needs to maintain a competitive advantage to remain competitive with other companies. Employees become one of the important resources to maintain a competitive advantage. Therefore, improving employee performance is required at all times, where changes occur so quickly and are difficult to predict. This study aimed at analyzing the influence of  situational leadership and organizational culture moderated by compensation on  employee performance. Respondents in this study were 108 office employees using the saturated sample technique (Census) in determining the sample. The data collection method uses a questionnaire and is analyzed using SEM-PLS. The results of this study show that situational leadership has an insignificant positive direct influence on employee performance. Likewise, the effect of a positive interaction is insignificant between compensation and situational leadership on employee performance. Meanwhile, organizational culture has a positive and significant effect directly on employee performance. The effect of the interaction of compensation and organizational culture proved to be positive and significant in influencing employee performance. The company is expected to maintain a clan culture that prioritizes teamwork and collaborativeity. Furthermore, the application of more flexible leadership according to the conditions and situations faced by the company needs to be optimized. In the end, the provision of indirect financial compensation needs to be improved so that it can strengthen the improvement of employee performance.
Social Media Adoption and Innovation on Culinary MSMEs Performance Through Competitive Advantages During COVID-19 Pertiwi, Ninda Annisa Mufida; Setiawan, Margono; Rahayu, Mintarti
Interdisciplinary Social Studies Vol. 2 No. 1 (2022): Regular Issue
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/iss.v2i1.301

Abstract

Background: During the COVID-19 pandemic, the business environment and competition for culinary MSMEs in Surabaya have been more active. Adopting social media is a crucial competitive instrument for Surabaya's MSMEs in the food industry to endure and adjust with the COVID-19 epidemic. Product innovation can also help the production of product value, which is essential to the performance of MSMEs. In order to be able to fully explain how the use of social media and innovation impacted the performance of culinary MSMEs in the city of Surabaya during the COVID-19 epidemic, a set of competitive advantage variables was chosen. Aim: Examining the effects that innovation and the use of social media may have on the Surabaya City culinary MSMEs' ability to compete. Method: Based on established culinary MSME sample criteria, researchers assessed the use of purposeful sampling. 120 respondents completed questionnaires for the purpose of gathering the study's primary data, which was then analyzed using the SEM-PLS analytic method and the Smart PLS 3.0 software. Findings: The adoption of social media by effective MSMEs can increase the competitive advantage of MSMEs so that from the competitive advantages possessed by MSMEs, it can result in the achievement of better MSME performance.
Co-Authors . Surachman ., Sudjatno Achmad Sudiro Adriansyah, Muhammad Arif Afandy, Moh Agung Yuniarinto Agustinus Numberi Aisyah, Ismi Nur Akbar Wibowo, Akbar Alamanda, Sandya Ali Djamhuri Armanu Thoyib Armanu Thoyib Armanu Thoyib Basuki, Ananto Berindanandar, Clara Chikita Christin Susilowati Clara Chikita Berindanandar Djumilah Hadiwidjojo Djumilah Hadiwidjojo Djumilah Zain Dodi Wirawan Irawanto Eka Afnan Troena Eka Afnan Troena Eka, M. S. Idrus Eliza, Mutia Emma Yulianti Emma Yulianti Endang Setyawati Endo, Petrus Finarsih, Eldining Wahyu Galuh Adhitia Poerbonegoro Hafidzi, Muhammad Ridho Harapan Tarigan Hidayat Ida Nur Hidayati Idris Idrus, M. Syafi'i Ishak Awaluddin Islam F, Muhammad Fajrul Juwita, Himmiyatul Amanah Jiwa Kukuh Banendro Kusuma Ratnawati Lianda Subekti Lily Hendrasti Novadjaja Marwan Marwan Mintarti Rahayu Mumakinah, Tri Munawar Ismail Nanang A.S Narasuci, Win Noermijati, Noermijati Nurwati Husin Olivia Laura Sahertian Pekei, Firda Sevly Aweida Pertiwi, Ninda Annisa Mufida Poerbonegoro, Galuh Adhitia Prayoga, Rizky Fadilla Priyanka, Lidya Putra, Andri Kusuma Raditha Dwi Vata Hapsari Rahmi Widyanti Reni Sancoko Retno Purwani Setyaningrum Riyadi, Indra Robiyati Podungge Rosita, Ferriyal Safirazzahra, Adelia Saleh, Abdul Kadir Solimun, Solimun Sri Eka Astutiningsih St.Sukmawati S. Sudjanto Sudjanto Sudjatno . Sulistyorini, Harlina Sumiati Sumiati Sunaryo, . Surachman - Surachman Surachman Surachman Surachman Surachman Surachman Troena, Afnan Ubud Salim Umar Nimran Walid Fajar Antariksa Wijayanti, Risna