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All Journal Jurnal Agronomi Indonesia (Indonesian Journal of Agronomy) Journal of Politic and Government Studies Biota: Jurnal Ilmiah Ilmu-Ilmu Hayati Industrial and Systems Engineering Assessment Journal (INASEA) KURVA S JURNAL MAHASISWA Tajdida KARSA: Jurnal Sosial dan Budaya Keislaman (Journal of Social and Islamic Culture) Jurnal Sains & Teknologi Modifikasi Cuaca MetaCommunication; Journal Of Communication Studies MEKANIKA - JURNAL TEKNIK MESIN PROSIDING KOMUNIKASI ISOQUANT : Jurnal Ekonomi, Manajemen dan Akuntansi Jurnal Komunikasi Profesional Journal of Law Science INTEGRITAS : Jurnal Pengabdian Jurnal Abdi Insani Jurnal Pencerahan Acta Diurna: Jurnal Ilmu Komunikasi Jurnal Pewarta Indonesia Jurnal Kewarganegaraan Advance Sustainable Science, Engineering and Technology (ASSET) Jurnal Dialogika Manajemen dan Administrasi Formosa Journal of Science and Technology (FJST) Formosa Journal of Sustainable Research (FJSR) QISTINA: Jurnal Multidisiplin Indonesia Innovative: Journal Of Social Science Research Jurnal Inovasi Teknologi dan Edukasi Teknik Jurnal Sains Alami (Known Nature) Journal of Science and Education Research Journal of Community Service (Abdisci) Media Penelitian dan Pengembangan Kesehatan Journal of Educational Science and E-Learning Journal of Community Service for Health
Edi Santoso
UNSOED Purwokerto
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : MetaCommunication

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Academic Service Satisfaction and UNSOED Communication Science's Reputation: Insights from Mobility Students Widjanarko, Wisnu; Istiyanto, S Bekti; Santoso, Edi; Novianti, Wiwik; Bestari, Dian; Noegroho, Agoeng
Metacommunication Journal of Communication Studies
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/mc.v9i2.21096

Abstract

Indonesian National Student Mobility or Program Pertukaran Mahasiswa Merdeka (PMM) is one of the initiatives of the Ministry of Education, Culture, Research and Technology in order to improve the academic quality and diversity of students throughout Indonesia through an inter-island student exchange mechanism, either of the same type or across fields of science. Communication Studies Program at Jenderal Soedirman University (Unsoed) located in Purwokerto - Central Java, is one of those that has been mandated to receive and facilitate the program from 2022 to 2024. This research aims to identify the level of students satisfaction with the quality of academic services provided by the study program as a part of the projected reputation.  Using a descriptive approach with the SERVQUAL method on 41 respondents (PMM students), the research shows: 1) 92.5% of respondents are satisfied with choosing the Communication Studies Program at Unsoed as a destination for the national student exchange program; 2) The level of satisfaction of PMM students with the academic services provided is quite good as evidenced by the difference score between performance and expectations in the range of -0.23 to -0.06 in the aspects of reliability, assurance, responsiveness, empathy and physical evidence; 3) Expectations for learning facilities and infrastructure are the highest expectations expected by students from outside the island regarding the quality of academic facilities at the destination campus. A university's reputation is enhanced by positive student experiences, which use social media narratives rather than paid publicity to create powerful public relations.
Co-Authors ., Sujiono Achmad Taufiq adi, tri nugroho Aditia, Aditia Agoeng Noegroho, Agoeng AGUS PRIYANTO Ahmad Fatoni Al Farisyi, Salman Alfie, Dhea Alimudin, Salih Anifatul Hanim Anindyawardhani, Satwika Pramesti Anwar, Ea Kosman Aprillia, Deonety Ardiansyah -- -- ARDIANSYAH ARDIANSYAH Ari Hayati Ari Nuswantoro Asadulloh Bambang Revantoro, Nemesius Cahyad, Aep Hendar Clariza, Jessica Cindy Aditya Damayanti, Shinta Ayu Denny Rakhmad Widi Ashari DESI EKA PRATIWI Dewi Kurniasih Dewi, Sukhitta Dhiarto, Herman Cahyo Dian Bestari Santi Rahayu Diding Bajuri, Diding Dwi Asmi Edwin Julianto Chairul Elly Lestari Rustiati Erdi Suroso Fajarsari, Amalia Fatkhurrohman Fatkhurrohman, Fatkhurrohman Firmansyah, Addie Restu Friyenti Fitri Gautam Kumar Jha Gemilang Bayu Ragil Saputra Gunati, Mira Gunawarman Hartono Hadi Purnomo Hodijatussolihah Indrawati, Ratih Insani, Nursolihi Ismail Ismail Istiyanto, S Bekti Jaroh, Assolychatu Khusna, Itsna Hidayatul Kosmajadi, E. Lutfi, Agus Mada Jimmy Fonda Arifianto Maula Nafi Mijan Mite Setiansah Moh. Nor Ali Aziz Mubarak, Haikal Munib Muslim, Thariq Nanik Istiyani Noviansah, Gilang Nugroho, Priyambodo Nur Ardi Nurhayati, Etiek Permana, Diki Pratama, Adham Rizky Pratama, Nugra Pratiwi, Dian Neli Priyambodo Priyambodo Purbaningrum, Tiara Mesias Puspitosari, Dewi Retno Putra, Septian Candra Rahmadani, Chusna Rida REZA SYEHMA BAHTIAR Reza, Nur Santika, MM Bryan Seputra, Harjo Simanungkalit, RDM. solehah, binti Sri Hartono, Sri SUDARYANTO SUDARYANTO Sukristiyonubowo Sukristiyonubowo Sumantri, Gumilar Suranto Suranto Surya Dharma Suryandana, Suryandana Tanudjaja, Tanudjaja Tatok Endhiarto Tintrim Rahayu, Tintrim Titik Juwariah Titis Perdani Tri Agus Haryono Virnarenata, Elsa wahyuningsih, Diyan Wisnu Widjanarko Wiwik Novianti Yanti Yulianti Yogi Angistya Tamara Yohanis Lundji Kadumbani Yolandasari, Indri Dwi Yolyapri, Faza