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All Journal Pendidikan Ekonomi Jurnal Teknologi Informasi dan Ilmu Komputer Sinkron : Jurnal dan Penelitian Teknik Informatika Pendas : Jurnah Ilmiah Pendidikan Dasar The Indonesian Journal of Social Studies ENTITA: Jurnal Pendidikan Ilmu Pengetahuan Sosial dan Ilmu-Ilmu Sosial Zona Manajemen: Program Studi Magister Sains Manajemen Universitas Batam International Journal for Applied Information Management International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Kajian Moral dan Kewarganegaraan Edukasia: Jurnal Pendidikan dan Pembelajaran Jurnal Pengabdian Ibnu Sina Realible Accounting Journal JOSAR (Journal of Students Academic Research) Indonesian Journal of Science, Technology, and Humanities RESLAJ: Religion Education Social Laa Roiba Journal EduInovasi: Journal of Basic Educational Studies Jurnal Pendekar Nusantara International Journal of Geography, Social, and Multicultural Education (IJGSME) The Indonesian Journal of Computer Science Jurnal Kesehatan Marendeng Journal of Advances in Information Systems and Technology Journal of Digital Market and Digital Currency Jurnal Dialektika Pendidikan IPS
Sarmini
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Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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PERFORMANCE MEASUREMENT ANALYSIS RELATED TO CHANGES IN NOMENCLATURE AT THE ANIMAL, FISH, AND PLANT QUARANTINE OFFICE OF THE RIAU ISLANDS USING THE BALANCE SCORECARD (BSC) MODEL Liza Rickiany; Ngaliman; Sarmini
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 5 (2025): October
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i5.3957

Abstract

Nomenclature changes in public institutions often create significant challenges for organizational effectiveness, particularly in aligning tasks, redistributing human resources, and maintaining the quality of public services. This condition is also experienced by the Animal, Fish, and Plant Quarantine Office of Riau Islands, which faces structural complexities following institutional restructuring. This study aims to analyze the organizational performance after the nomenclature change using the Balanced Scorecard (BSC) approach. The research employed a qualitative method with in-depth interviews involving key informants directly engaged in management and quarantine services. Data were analyzed through thematic coding with the assistance of NVivo software, allowing each BSC perspective to be comprehensively examined. The findings reveal that from the financial perspective, budget management is relatively efficient but still requires optimization in transparency and accountability. From the customer perspective, there is an increase in satisfaction and trust in quarantine services, showing that restructuring has strengthened public service delivery. The internal process perspective indicates positive adaptation to the new structure, although challenges remain in terms of uneven human resource distribution and regulatory adjustments. Meanwhile, the learning and growth perspective underscores the importance of continuous staff development and the integration of information technology to build an adaptive work culture. Overall, the Balanced Scorecard proves to be an effective evaluation instrument for assessing public sector performance, while also providing policy implications in terms of strengthening financial governance, redistributing human resources, and modernizing internal processes to enhance efficiency, accountability, and public service quality.
PERFORMANCE MEASUREMENT ANALYSIS RELATED TO CHANGES IN NOMENCLATURE AT THE ANIMAL, FISH, AND PLANT QUARANTINE OFFICE OF THE RIAU ISLANDS USING THE BALANCE SCORECARD (BSC) MODEL Liza Rickiany; Ngaliman; Sarmini
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 5 (2025): October
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i5.4001

Abstract

Nomenclature changes in public institutions often create significant challenges for organizational effectiveness, particularly in aligning tasks, redistributing human resources, and maintaining the quality of public services. This condition is also experienced by the Animal, Fish, and Plant Quarantine Office of Riau Islands, which faces structural complexities following institutional restructuring. This study aims to analyze the organizational performance after the nomenclature change using the Balanced Scorecard (BSC) approach. The research employed a qualitative method with in-depth interviews involving key informants directly engaged in management and quarantine services. Data were analyzed through thematic coding with the assistance of NVivo software, allowing each BSC perspective to be comprehensively examined. The findings reveal that from the financial perspective, budget management is relatively efficient but still requires optimization in transparency and accountability. From the customer perspective, there is an increase in satisfaction and trust in quarantine services, showing that restructuring has strengthened public service delivery. The internal process perspective indicates positive adaptation to the new structure, although challenges remain in terms of uneven human resource distribution and regulatory adjustments. Meanwhile, the learning and growth perspective underscores the importance of continuous staff development and the integration of information technology to build an adaptive work culture. Overall, the Balanced Scorecard proves to be an effective evaluation instrument for assessing public sector performance, while also providing policy implications in terms of strengthening financial governance, redistributing human resources, and modernizing internal processes to enhance efficiency, accountability, and public service quality.
Co-Authors Abdul Azis Abdul Khamid Agung Dwi Bahtiar El Rizaq Agus Suprijono Agus Suprijono AINUN NAFISAH Aminkun Imam Rafii Anita, Nur Aptana, Naufal Yogi Ariningrum, Desrina Aris Rakhmadi Asnira Astika AyuningTyas, Astika Aswar Aswar Baihaqi, Wiga Maulana Bambang Satriawan BAYU SEGARA PUTRA, GEDE Berlilana Budi Santosa Budiman, Kholiq Catur Ambyah Budiono Cevy Amelia Chyntia Raras Ajeng Widiawati DEVI ANITA SARI Dewa Brata Dilla Putri Liktaf DISCA AYU PANCA RISTNA Dominggas Talaksoru Ely Kurniawati ENI FITRIA ENY ZUBAIDAH ESTI PERWITASARI Fadila Kurniawati Fadratul Sharly Fandy Setyo, Utomo Faturama, Rafi Fitri Sukmawati Imam Setiawan Iman Pasu Marganda Hardianto Purba Indradewa, Rhian Javadi, Milad Jefferi bin Haji Mat Lazim , Mohamed Khalid, Ferdila Khalimatus Sadiyah Lailatin Rohmatun Nisa lailautami laila Liza Rickiany Marzuqi, Muhammad Ilyas MAYA MUSTIKA KARTIKA SARI, MAYA Maya Richmayati Mona Silvia Mufid, M. Khoirul Annas Waladul Muhammad Hilman Fikri Muhammad Ilyas Marzuqi Muhammad Sa’dii Fathir Muhammad Turhan Yani Mustika, Ita Na'imah, Zaidatun Naila Mubarokah Nandawati, Almania NASUTION Ngaliman, Ngaliman NOFA ARIYANTI Nuansa Bayu Segara Nurpadila, Nurpadila Oksiana Jatiningsih Putri Hardina Pratiwi Putri, Angga Rahmanda, Lovita Rahmanu Wijaya Rani Safitri Manullang Ratih Tyas Arini Raymond Raymond RISKHA PRISTIANA Rochmadi, Tri Rujianto Eko Saputro Septia Asri Setyawan, Katon Galih Silalahi, Ratna Dewi SLAMET SETIAWAN Sri Nuraeni Suci Ulamatullah, Tri Sugianto, Dwi Sukma Perdana Prasetya Sunarmi SUPRAPTO Suprijono , Agus Tri Suci Ulamatullah ULTHUFNA KAUSARUL FITRIYA Wahyusari, Retno Warsono Wayan Catra Y Winda Oriza Safira Windayati, Diana Titik Yuanita Sidabutar Yunita, Ika Romadoni