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All Journal AL ISHLAH Jurnal Pendidikan Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Journal on Education Journals of Ners Community Nizham Journal of Islamic Studies Syntax Idea TECHNO-SOCIO EKONOMIKA Jurnal Ekonomi Bisnis Dan Industri (EBI) Jurnal Abdimas Sang Buana Healthy Journal Visioner: Jurnal Pemerintahan Daerah di Indonesia Jurnal Impresi Indonesia USRAH: Jurnal Hukum Keluarga Islam COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Inovatif: Jurnal Ekononi, Manajemen, Akuntansi, Bisnis Digital dan Kewirausahaan Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Jurnal Ekonomi, Bisnis dan Manajemen Tedc Journal of Comprehensive Science Jurnal Riset Rumpun Ilmu Kedokteran (JURRIKE) Jurnal Riset Rumpun Ilmu Kesehatan (JURRIKES) Sejahtera: Jurnal Inspirasi Mengabdi Untuk Negeri Inspirasi Dunia: Jurnal Riset Pendidikan dan Bahasa Jurnal Manajemen dan Bisnis Journal of Management and Social Sciences Jurnal Kesehatan Amanah Jurnal Sains dan Kesehatan Transformasi: Journal of Economics and Business Management Jurnal Penelitian Ekonomi Manajemen dan Bisnis Jurnal Publikasi Ilmu Manajemen Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis (JUPSIM) Klinik: Jurnal Ilmiah Kedokteran dan Kesehatan Experimental Student Experiences Jurnal Manajemen dan Ekonomi Kreatif Diagnosa: Jurnal Ilmu Kesehatan dan Keperawatan Jurnal Insan Pendidikan dan Sosial Humaniora Jurnal Manajemen Kreatif dan Inovasi Jurnal Manajemen Riset Inovasi Manajemen Kreatif Jurnal Lencana: Jurnal Inovasi Ilmu Pendidikan Jurnal Kewirausahaan dan Manajemen Bisnis CUAN Jurnal Ekonomi Manajemen Akuntansi Dharma Ekonomi Trending: Jurnal Manajemen dan Ekonomi Jurnal Riset Manajemen Jurnal Pendidikan Kewarganegaraan Dan Filsafat Detector: Jurnal Inovasi Riset Ilmu Kesehatan Jurnal Riset dan Inovasi Manajemen Jurnal Ilmu Kedokteran dan Kesehatan Indonesia Jurnal Anestesi: Jurnal Ilmu Kesehatan dan Kedokteran Cendikia Pendidikan Jurnal Medika Nusantara Pendekar: Jurnal Pendidikan Berkarakter Journal of Clinical Pharmacy and Pharmaceutical Science Jurnal Inspirasi Ilmu Manajemen Jurnal Ilmu Manajemen Dan Pendidikan Jurnal Maisyatuna Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan

Dety Mulyanti

Universitas Sangga Buana YPKP, Bandung

Author-ID : 3761813

Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Physics Public Health Social Sciences Transportation Veterinary Other

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Studi Literature: Strategi Pemasaran Rumah Sakit Untuk Meningkatkan Pendapatan Dan Kualitas Layanan Kesehatan Rilly Lesnussa; Dety Mulyanti
Jurnal Kesehatan Amanah Vol. 7 No. 1 (2023): Mei : Jurnal Kesehatan Amanah
Publisher : Universitas Muhammadiyah Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57214/jka.v7i1.269

The hospital as a health service institution for the community has its own characteristics that are influenced by developments in health science, technological advances, and the socio-economic life of the community which must continue to be able to improve services that are of a higher quality and are affordable to the community in order to realize the highest degree of health. In this case the hospital is also a managerial process of people getting what they want and need through creating and exchanging the services offered and quality value to patients. The purpose of this literature study is to find out how marketing strategies are carried out to increase income and quality of health services. The method used is a theoretical review by analyzing and comparing existing theories. The results of this literature study are by selecting the intended consumers (targets), identifying consumer desires, and determining the marketing mix (marketing mix). It can be concluded that the marketing strategy for hospitals and other health facilities is not much different from the marketing strategy in general. Because the strategy aims to promote and introduce hospitals and services provided to increase income and quality of health services. For instant hospitals, a marketing strategy is needed that is good and reliable and able to convince patients both internally and externally so that positive mutual understanding is established in improving the quality of patient services.

Peranan Kegiatan Promosi Kesehatan Tentang Kehamilan Remaja Terhadap Pengetahuan Remaja di Kota Manado Olivia Melissa Poluan; Dety Mulyanti
Jurnal Kesehatan Amanah Vol. 7 No. 1 (2023): Mei : Jurnal Kesehatan Amanah
Publisher : Universitas Muhammadiyah Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57214/jka.v7i1.270

Proportion of women aged 10-19 years has been pregnant 58.8 percent and 25.2 percent are pregnant in Indonesia. The purpose of writing is to determine the role of health promotion about adolescent pregnancy on adolescent knowledge in Manado. Research model by using intervention (treatment) on research subjects to determine the results of changes after being treated intervention. The instruments used were questionnaires distributed before and after health promotion (pre-post test) to see the level of knowledge of adolescents, questionnaires containing 20 questions about teenage pregnancy. The results of the study found that there was an influence of providing health promotion about pregnancy on knowledge in adolescents in Manado City.

MANAJEMEN MUTU SUMBER DAYA MANUSIA DI UNIT REKAM MEDIS RUMAH SAKIT KHUSUS PARU KABUPATEN KARAWANG BELAS KATA Dewi Yulianti Pratama; Dety Mulyanti
Jurnal EBI Vol 5, No 1 (2023): Jurnal Ekonomi Bisnis dan Industri
Publisher : Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52061/ebi.v5i1.114

Keberadaan unit rekam medis pada suatu rumah sakit sangat penting. Hal ini karena sebagai sumber informasi yang berasal dari data rekam medis, oleh sebab itu perlu adanya manajemen mutu yang baik dalam penggelolaan rekam medis sehingga dapat digunakan sebagai landasan perencanaan dan untuk menilai kinerja unit pelayanan medis. Permasalahan pengelolaan rekam medis masih terjadi di Rumah Sakit Khusus Paru Kabupaten Karawang yaitu penempatan petugas rekam medis belum sesuai dengan kompetesinya. Tujuan dari penelitian ini adalah mengetahui bagaimana penerapan manajemen mutu Sumber daya Manusia di unit rekam medis Rumah Sakit Khusus Paru Kabupaten Karawang. Penelitian ini adalah kualitatif dengan menggunakan pendekatan studi kasus (Case Study). Informan utama yang dipilih oleh peneliti terdiri 2 koordinator pengelolaan rekam medis dan Informan Triangulasi terdiri dari Manajer Unit Rekam Medis Staf rekam medis. dan PPSDM. Cara pengumpulan data menggunakan teknik wawancara terstruktur. Hasil penelitian menunjukan Rumah Sakit Khusus Paru Kabupaten Karawang telah melakukan perencanaan terhadap rekrutmen petugas rekam medis dengan baik. Pelaksanaan Monitoring dari perencanan karyawan, SOP dan sarana prasarana telah di secara berkala yakni harian, bulanan dan tahunan. Identifikasi dari permasalahan yang timbul adalah kedisiplinan, loyalitas, ketelitian.Tindakan dan solusi yang telah dilakukan adalah mendapatkan surat peringatan (SP), pemotongan insentif.Kata kunci: Rekam Medis, Petugas, Manajemen Mutu

Analisis Proses Implementasi Sistem Informasi Menuju Emr di Rumah Sakit Citra Insani Palangka Raya Devi Delvita; Dety Mulyanti
DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan Vol. 1 No. 1 (2023): Februari : Jurnal Ilmu Kesehatan dan Keperawatan
Publisher : Universitas Katolik Widya Karya Malang

The quality of health services is very important. This study aims to determine the analysis of the implementation of information systems towards electronic medical records at Hospital Palangka Raya. This research is a descriptive research. The research sample is 60 questionnaires. sampling method with Simple random sampling. The research was conducted from January 5 to January 25, 2023. The research instrument used a questionnaire. The research results show that the level of agreement between reality and expectations is based on predetermined variables (Man) 90.12%, Machine 85.75%, Methode) 90.06%, Material 90.18% Environment 90.94%. Based on the results of the study it is recommended to carry out regular evaluations every 6 months, repairs by providing training and collaboration with officers in improving Electronic Medical Records.

ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN KLINIK GIGI SVARTA DENTAL CARE BANDUNG Refliza Yanti; Dety Mulyanti
DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan Vol. 1 No. 1 (2023): Februari : Jurnal Ilmu Kesehatan dan Keperawatan
Publisher : Universitas Katolik Widya Karya Malang

The quality of health services is closely related to satisfaction. This study aims to determine the level of satisfaction and analysis (expectation and reality) of the quality of dental health services at the Svarta Dental Care Bandung clinic. This research is a descriptive research. The research sample is 30 people. sampling method with accidental sampling. The research was conducted from January 3 to January 18, 2023. The research instrument used a questionnaire. The data analysis used is univariate analysis and Importance Performance Analysis (IPA), namely by using a Cartesian diagram. The results showed that the level of conformity between reality and expectations was based on the five dimensions of quality in the Reliability dimension of 87.3%, the Responsiveness dimension of 85.75%, the Assurance dimension of 90.06%, the Empathy dimension. 90.18% work tidiness (tiness) 90.94%. Based on the results of the study, it is recommended to carry out regular evaluations every 6 months, repairs by providing training and collaboration with officers in improving the quality of service that focuses on patient satisfaction.

PERANAN DINAS KESEHATAN DAERAH PROVINSI SULAWESI UTARA DALAM SISTEM RUJUKAN PASIEN COVID-19 Harto Necsen Linelejan; Dety Mulyanti
DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan Vol. 1 No. 1 (2023): Februari : Jurnal Ilmu Kesehatan dan Keperawatan
Publisher : Universitas Katolik Widya Karya Malang

Effective COVID-19 patient referral system is crucial to ensure that patients in need of care can receive timely and appropriate treatment. The Regional Health Department of North Sulawesi Province plays a crucial role in the COVID-19 patient referral system in the region. The purpose of this study is to evaluate the role of the Regional Health Department of North Sulawesi Province in the COVID-19 patient referral system. This study was conducted using literature review. The results of the study showed that the Regional Health Department of North Sulawesi Province plays a very important role in coordinating between units within the department, overseeing the implementation of programs and policies, and ensuring the availability of sufficient facilities and medical personnel in the COVID-19 patient referral system. This role has ensured that the COVID-19 patient referral system in North Sulawesi Province runs well and effectively. However, further research can be conducted to deepen the understanding of the COVID-19 patient referral system in the region. Further research can be conducted to compare the COVID-19 patient referral system in other regions in Indonesia, so that a more comprehensive understanding of the role of regional health departments in handling the COVID-19 pandemic in Indonesia can be obtained.

Dampak Kualitas Pelayanan Terhadap Kepuasan Pasien Puskesmas: Studi Literature M Hasyrul Muchtar; Dety Mulyanti
DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan Vol. 1 No. 2 (2023): Mei : Jurnal Ilmu Kesehatan dan Keperawatan
Publisher : Universitas Katolik Widya Karya Malang

Quality of service caused by human resources, facilities, and referrals that are not optimal. This study aims to determine the effect of service quality on patient satisfaction at the Puskesmas. This type of research is quantitative research with associative methods. The population in this study were all visitors who came to the Puskesmas. Sampling was done by purposive sampling technique. The mnumber of samples used in this study were 100 respondents. The data collection technique used was a questionnaire with a Likert scale. The analysis technique was carried out using multiple regression analysis using SPSS. The results of the study show that the tangible dimension has a significant influence on patient satisfaction, the reliable dimension has a significant effect on patient satisfaction, the responsiveness dimension has a significant influence on patient satisfaction, the assurance dimension has a significant influence on patient satisfaction, the empathy dimension has a significant influence on patient satisfaction. The most dominant dimension of influence is tangible, while the lowest is responsiveness. Tangible, reliable, responsiveness, assurance and empathy dimensions simultaneously have a significant influence on patient satisfaction. The results of the study are expected that the management of the Banja Loweh Community Health Center, Fifty Cities District, will further improve service quality, especially on the lowest responsiveness dimension.

Sistem Informasi Rumah Sakit David Kolibu; Dety Mulyanti
DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan Vol. 1 No. 1 (2023): Februari : Jurnal Ilmu Kesehatan dan Keperawatan
Publisher : Universitas Katolik Widya Karya Malang

The hospital information system has become increasingly important due to the rapid development of technology. An effective information system can help manage patient data, medical records, doctor scheduling, medicine and medical equipment procurement, and facilitate hospital administration processes. This journal discusses the importance of hospital information systems, the benefits that can be gained, and the things that need to be considered in building and implementing an effective information system. Analysis of information system needs, information system development, training and utilization of the system, and information system maintenance are important factors to consider in building an effective system. With an effective and efficient information system, it is hoped that the quality of hospital services can be improved.

Analisis Pengadaan Obat di Rumah Sakit Alma Marinda; Dety Mulyanti
DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan Vol. 1 No. 1 (2023): Februari : Jurnal Ilmu Kesehatan dan Keperawatan
Publisher : Universitas Katolik Widya Karya Malang

A hospital is an individual health care institution that provides inpatient, outpatient, and emergency services. The statement is based on the Regulation of the Minister of Health of the Republic of Indonesia No. 72 of 2016 concerning Pharmaceutical Service Standards in Hospitals. Drug processing management is an important part of drug management in hospitals, and if one process is not appropriate, it will hinder or affect the drug management system. The hospital does not have standards in recording and planning budgets for the procurement of drugs and other facilities, late delivery of expeditions or late disbursement of BPJS funds must be reconsidered seeing that many communities and hospitals use funds from the BPJS system. Collaborating with other hospitals, pharmacies and with the Health Office can help to meet the availability of drugs.

Theoretical Review Study: Peran Dan Fungsi Mutu Pelayanan Kesehatan Di Rumah Sakit Wo'i Megah Mayang Sari Paraisu; Dety Mulyanti
DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan Vol. 1 No. 1 (2023): Februari : Jurnal Ilmu Kesehatan dan Keperawatan
Publisher : Universitas Katolik Widya Karya Malang

The roles and functions of quality management, known as total management quality, can be interpreted as a system that helps an organization, hospital, or business entity to oversee every activity and duties and responsibilities needed to maintain the quality or quality of service. Efforts to improve the quality of health services are the most important step to increase the competitiveness of Indonesian businesses in the health sector. The purpose of this theoretical review study is to find out how the role and function of the quality of health services in hospitals. The method used is a theoretical review by analyzing and comparing existing theories. The results of this theoretical review study are the role and function of quality as an effort that is carried out continuously, systematically, objectively, and integratedly in determining problems and causes of health service quality problems based on predetermined standards with effectiveness, efficiency, protection and acceptance of health services. It can be concluded that service quality and good quality will greatly influence health services in hospitals. Patients getting comprehensive health services will increase patient satisfaction in the treatment program so that the quality of health services will increase. Hospitals also need to improve the quality of quality health services. Quality also has a function as a reference or benchmark in managing the quality provided by a hospital. So that in its implementation it is necessary to carry out monitoring and evaluation.

Co-Authors Abiyyu Purnanda Ahmad Fachrurrozi Ahya Nurdin Aji Argo Putro Ali Muhsin Alma Marinda Alma Marinda Amelia Suci Pertiwi Amelia Suci Pertiwi Anang Sofyan Zulfikar Andi Tenri Mantikaisih Laras Andika Fajar Nugroho Antok Andriono Apriany Listarida Ari Sunari Arnita Niroha Halawa Arnita Niroha Halawa Arsenius Arsenius Asnita Putri Syafrizal Asri Parantri Astria Apriliavini Priscila Palenewen Astria Apriliavini Priscila Palenewen Bambang Sulistyo Biantara, Irgi Budi Satrio Wibowo Budi Satrio Wibowo Budi Setyorini Budi Setyorini Bugie Zurisdianto Pamungkas Bugie Zurisdianto Pamungkas Candra Mizwar Carlof Carlof Cepi Hidayatuloh Chelsia Chelsia Cicik Khildar Rizqi Dadah Jubaedah David Kolibu David Kolibu Dendy Bagaskara Devi Delvita Devi Delvita Dewi Yulianti Pratama Diah Nofita Andhayany Diana Farid Diana Farid Didik Udayana Diki Tri Bagus Dermawan Dimas Ageng Prayogo Dimas Ageng Prayogo Dimas Ageng Proyogo Ellya Dewi Ellya Dewi Ermawati Ermawati Farida Yuliaty Farida Yuliaty Fathur Rhoman Nurokhim Firdaus Yamani Firdaus Yamani Giska Dianvayani Giska Dianvayani Grace Angela Philips Hadiansyah Hadiansyah Hadiansyah Hadiansyah Hanifah Sukmana Harto Necsen Linelejan Harto Necsen Linelejan Hendriana Hendriana Heppy Roosarina Rahayu Dewi Hilda Maulyda Utamie I Wayan Santika Ida Ayu Laksmi Arnita Utari Ida Ayu Triana Ida Ayu Triana Iffah Fathiah Imas Siti Masitoh Intan Permatasari Situmorang Intan Witarsa Pramata Guna Irnayanti Paillin Ismanto Yuwono Jenne Mandu Jimmy Triputra Juandika Juandika Karlis Karlis Kosasih Kosasih Kristianty Retnawati Kukuh Yulianto Leo Pratama Agung Lien Nurliah Ligar Yayuk Dwi Nenda M Hasyrul Muchtar M Hasyrul Muchtar M Khoerudin Magdalena Boga Magdalena Boga Mahmud Hakim Moh arif Kusnadi Mohammad Ikhsanul Hakim Muhamad Nursyahid Muhammad Husni Abdulah Pakarti Muhammad Rizki Nina Risnawaty Nindi Elis Nurhayati Nurhayati NURHIDAYANI NURHIDAYANI, NURHIDAYANI Okta Anita Pouw Okta Anita Pouw Olivia Melissa Poluan Ongki Sanjaya Rabiah Demlinur Putri Raja Iqbal Mulya Harahap RANI RUSDIANTI Refliza Yanti Refliza Yanti Regi Cahyadi Saputra Reni Nuraeni Rheza Fasya Rheza Fasya Ria Hutami Putri Rilly Lesnussa Rima Huswatun Chasanah Ripka Margaretha Ponggele Risda Choirunisa Riswanto Riswanto Riyan Putri Kumorowani Riyan Putri Kumorowani Rocky Fransiskus Budiman Rocky Fransiskus Budiman Rofi Nuraziz Rusmiyandani Sandy Muhammad Kautzar Setia Nesda, Ajeng Shelly Ayu Andesty Sifa Fauziah, Sifa Siti Maesaroh Siti Muntamah Siti Saadah Sity Rochanah Sophiana Enjellin Anathasia Sri Mulyeni Sri Mulyeni Sri Rochani Mulyani Syamsul Amry Syarifudin Syarifudin Theresia Widyanti Tria Pamungkasari Tria Pamungkasari Uci Pramida Udin Abubekar Wijaya Johanes Chendra Wijaya Johanes Chendra Windy Oliviany Wo'i Megah Mayang Sari Paraisu Wo'i Megah Mayang Sari Paraisu Wulan Auliyani Yeni Suminar Yohana Kifli Yunlia Vidiarti

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