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Journal : Jurnal Syntax Transformation

Public Service Transformation : Improving the Service Quality of Regional Public Companies Fadhillah Shofa Lucyana; Fiki Azkiya; Tazqiyatas Safira; Siti Khumayah; Khaerudin Imawan
Jurnal Syntax Transformation Vol 5 No 6 (2024): Jurnal Syntax Transformation
Publisher : CV. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jst.v5i6.962

Abstract

This research was conducted because there was a decrease in the number of customers of the Tirta Giri Nata Drinking Water Regional Public Company in Cirebon City during the 2021-2023 period. This research uses a qualitative method by collecting data through interviews, observation and documentation. This research uses public service theory which focuses on the five main service quality dimensions related to customer service by public water companies: Tangibles, responsiveness, reliability, assurance and empathy. This study uses an interactive model data analysis procedure, which begins with data collection and continues with data reduction, data visualization, and conclusion drawing as the final step. The results showed that the service quality of PERUMDA Tirta Giri Nata Cirebon City still did not meet the five main success indicators, namely reliability, responsiveness, assurance, empathy, and tangible. The conclusion of this study is that the quality of customer service at PERUMDA Tirta Giri Nata Cirebon City, especially in terms of administrative and technical complaint services, has not yet reached an optimal level. There are still shortcomings in fulfilling the expected dimensions and indicators of service quality.
Co-Authors Abdul Jalil Hermawan Abdul Jalil Hermawan, Abdul Jalil Adelia, Kania Destriawati Adevia Maulidya Chikmah, Adevia Maulidya Adi Nugraha Adiansyah, Achmal Hakim Aghnia Dian Lestari Agnia, Neneng Siti Agus Supriyadi Agustin, Diny Tri Agustin, Novita Nur Akbar, M. Hikmal Aldi Febrian Jaya Aleyda, Reyska Alfandi Fadillah Alfitri, Alfi Alifa Amarta, Prafieta Anez, Celbi Angelica, Nevlin Angga Kurniawan Angga Kurniawan Apriliani, Zahra Arni Apriliyanti, Rena Arthawidya, Wita Aryana, Regina Astuti, Puji Tri Azahra, Ditha Arditia Baihaqi, Anienda Noor Laila Balqis Salsabilah, Lady Bayu Permana, Novandi Billa, Putri Salsa Brian, Calvino Cahyani Cahyani Chuluk, Nisa Amelia Cindy Aulia Rahmadina Davita, Sacharissa Dedet Erawati Desi Permatasari Dewi, Meliyana Wati Dharliana Hardjowikarto Dharliana Hardjowikarto Dian Lestari, Aghnia Dimas Zuanfaizin Pamungkas Dinanty, Yolanda Dara Dwiputra, Dimas Widi Endang Sutrisno Eni Listiana Fadhila, Rheza Yapi Fadhilah, Amiroh Nur Fadhillah Shofa Lucyana Fadillah, Alfandi Fahrul Rozi Fani Maharani Farida Nurfalah, Farida Fatwa Mutaqin Faudzi, Azwar Febrian Jaya, Aldi Fiki Azkiya Fira Hasanah Gani Akbar, Muhamad Gita Wibowo, Tifanny Aurelia Grandi, Frizqy Afia Habib Rahman Hagies Ferdiansyah Akbar Haifa Nurul Anfi, Aura Hakim, Fernando Hamdi, Rizal Hanan, Ruina Adzra Handayani, Tiar Haryani, Salzabila Hasanah, Fira Hendrawan, Ruli Herlina Nur W Hermawan, Hilmi Hindratma, Deffy May Husniati, Meylina Iis Aisah, Iis Ikawati, Fina Imawan , Khaerudin Ipik Permana Irvanianto, Salsa Azzahra Ismatuzzaeni, Ismatuzzaeni Istinaroh, Titin Jannah, Ghina Roudhotul Juhrotun Nisa, Juhrotun Juliana, Encep Kartini Kartini Kautsar, Faiz Muhammad Khaerudin Imawan Khalimatul Sa'diyah, Salsabilah Khoirul Umam Komalasari Komalasari Krisna Pratiansyah, Panji Ladini, Idfi Eva Leni Rohida Lestari, Aghnia Diah Lestari, Ratna Ayu Listiana, Eni Lita, Lita Lukita, Farhan Zerlinda Mardiani, Lina Meylani, Memey Miftahul Jannah Miftahul Jannah Moch Fakhruroji Mochamad Adam Syahdani Moh. Sutarjo Muabdan, Muabdan Muchtar, Aiman Aditya Muhaemin, Enjang Muhamad Gani Akbar Muhammad Triesnabayu Mukarto Siswoyo Muriany, Jossy Andro Mutaqin, Fatwa Nadia Nisa Aulia Nevlin Angelica Nora Rahmanindar, Nora Novia Ludha Arisanti, Novia Ludha Nugraha, Noval Nur W, Herlina Nurahman, Reza Nurfalah, Faridah Nurhana Dhea Parlina Nurilawati, Nurilawati Nurmalia, Indah Nursahidin . Nursahidin, Nursahidin Nurul Nabila Afifah Nuruzzaman, M. Nuryadi, Iman Oktavia, Vivin Avianti Oktoviani, Lia Permana, Teddy Arif Pizah, Azhar Nur Aulia Putri Amalia Putri, Aprilia Sabila Putri, Faradita Sari Eka Putri, Nabila Putri, Nadya Angelica Difiana Putri, Olivia Dwi Marliana Qonaah, Isma Rahman, Habib Rahmandika, Rizal Rahmat Hidayat Rahmat Hidayatullah Rahmayanti Rahmayanti Rahmayanti Ria Apriliyani Putri Riani, Silvi Ridwan, Iwan Yusuf Rifqi H, Muhammad Riyati, Rin Rizal Rahmandika Rudi Setiawan Salzabila Haryani Santoso, Akbar Putra Sari, Siti Nadia Selamonika, Tiara Septiany, Fenny Siti Anisah Siti Fatimah Siti Fatimah Siti Habibah Sri Wulandari Sri Wulandari Suhartanti, Sita Wirantik Sukari Sukari, Sukari Sulintang, Rhevallino Daneztha Suratno, Ade Inggit Suryati, Iis Susanti, Andhini Indah Syahdani, Mochamad Adam Syahputra, Ahmad Reynaldi Syahril Ramadhan, Raden Muhammad Syuban Tri Andoyo Tazqiyatas Safira Tiyarna, Achmad Ivan Tri Andoyo, Syuban Tri Yanti Monika Triansyah, Dicky Umami, Roisatul Umriaty Umriaty, Umriaty W Windawati Wahidin, Nur Wahyudin, Ilham Welly Wihayati, Welly Widyanto Widyanto Winda Winda Winda Winda Wulani, Wulani Yanuar, Rafly Ananda Yones, Novita Yosa, Yosa Yudha Fahreza, Sehan Yulistiani Yulistiani Yunos, Mohd Naufal Bin Yusuf Yusuf