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Journal : PRAJA: Jurnal Ilmiah Pemerintahan

Kualitas Pelayanan Publik terhadap Peningkatan Kinerja Aparatur di Kantor Kelurahan Benteng Kecamatan Baranti Kabupaten Sidenreng Rappang Kamarudding Sellang; Abdul Useng
PRAJA: Jurnal Ilmiah Pemerintahan Vol 2 No 1 (2013): Februari
Publisher : FISIP Universitas Muhammadiyah Sidenreng Rappang

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Abstract

Abstract Public service is all service activities undertaken by public service providers as addressing the needs of the public. In the public service, government officials responsible for providing the best service to the community in order to create a welfare society. Public services should be based on certain standards. Standards of public service is a standard size or requirements that must be met in the public service and must be adhered to by the provider (the government) and or service users (public). Every public service should have a service standard and published as a guarantee of certainty for service recipients. complaints from the public. Behavioral apparatus especially those who are on the cutting edge of public service, often giving the impression of less sympathetic service, slow, and synonymous with money. Keywords: quality, public service, the performance of the apparatus
PENGARUH KOMUNIKASI ORGANISASI TERHADAP EFEKTIVITAS KERJA APARAT DI KANTOR KELURAHAN ARATENG KECAMATAN TELLU LIMPOE KABUPATEN SIDENRENG RAPPANG Suraswati Suraswati; Kamaruddin Sellang; Monalisa Ibrahim
PRAJA: Jurnal Ilmiah Pemerintahan Vol 9 No 1 (2021): Edisi Februari
Publisher : FISIP Universitas Muhammadiyah Sidenreng Rappang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55678/prj.v9i1.331

Abstract

This study aims to determine the effect of Organizational Communication on the Work Effectiveness of Apparatus in the Arateng Village Office, Sidenreng Rappang District. The population of this study was 2,133 people and a sample of 32 people. The sampling technique used is saturated samples. This type of research is quantitative descriptive. Data collection techniques are observation, interviews, library research and questionnaires. Data analysis techniques using descriptive analysis, data quality tests (validity and reliability), classic assumption tests, linear regression and hypothesis testing.The results showed that organizational communication 62.68% influential categories include wise and politeness 61.8%, feedback acceptance 63%, information sharing 60%, giving information assignments 66.8%. reduce task uncertainty 61.8%. work effectiveness 61.4% influential categories include the quantity of work 61.8%, work quality 62.4%, time utilization 60.%. The factors that influence organizational communication 58.26% are quite influential include horizontal communication 62.4%, diagonal communication 56.2%, vertical communication 56.2%. This shows the effect of Organizational Communication on the Effectiveness of Workers in the Arateng Village Office Sidenreng Rappang District is 61% of the 100% expected results, which is classified in the category of "influence".
TINGKAT PARTISIPASI WANITA DALAM PEMBANGUNAN NON FISIK DI KEURAHAN KADIDI KECAMATAN PANCA RIJANG KABUPATEN SIDENRENG RAPPANG Wahyuni Wahyuni; Andi Astinah Adnan; Kamaruddin Sellang
PRAJA: Jurnal Ilmiah Pemerintahan Vol 9 No 1 (2021): Edisi Februari
Publisher : FISIP Universitas Muhammadiyah Sidenreng Rappang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55678/prj.v9i1.332

Abstract

This study aims to determine the participation of women in non-physical development in Kadidi Subdistrict, Panca Rijang Subdistrict, Sidenreng Rappang Regency and to determine the factors that influence women's participation in Kadidi Subdistrict, Panca Rijang Subdistrict, Sidenreng Rappang District.The population of this study was 411 women. A sample of 80 people. The sampling technique used is incidental sampling. This type of research is quantitative descriptive. Data collection techniques used were observation, questionnaire and literature study. The data analysis technique used is descriptive statistics and with the help of SPSS application version 21. The results showed that the Participation of Women in Kadidi Village with a percentage of 56.87% was in the unfavorable category. Non-Physical Development in Kadidi Urban Village with a percentage of 60% is in the unfavorable category. Based on the value of t arithmetic> t table or 6,415> 0,219 If the value of t arithmetic ≥ t table, then H0 is rejected and Ha is accepted, meaning Significant, If the value of t arithmetic ≤ t table, then H0 is accepted and Ha is rejected, meaning that is not Significant, then Ha accepted and H0 is rejected, it means that the Participation Rate of Women has a significant effect on Non-Physical Development in Kadidi Subdistrict, Panca Rijang Subdistrict, Sidenreng Rappang Regency with a contribution percentage of 54.5% being in the medium level or good kurag category. Factors Affecting Women's Participation: a. Internal Factors: 1) 59.2% participation, 2) Education 62.2%, 3) Income and income 64.6%. b. External Factors: 1) Leadership 65.2%, 2) Government Equipment / Facilities 60.6%. Based on the description above, it can be concluded that the factors that influence women's participation in the Kadidi Village are in the good category 62.36%.
KINERJA PEGAWAI TERHADAP PELAYANAN PUBLIK PADA DINAS BINA MARGA, CIPTA KARYA, TATA RUANG, PERTANAHAN DAN PERUMAHAN RAKYAT KABUPATEN SIDENRENG RAPPANG Agustina Syamsuddin; Kamaruddin Sellang; Erfina Erfina
PRAJA: Jurnal Ilmiah Pemerintahan Vol 7 No 1 (2019): Edisi Februari
Publisher : FISIP Universitas Muhammadiyah Sidenreng Rappang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55678/prj.v7i1.350

Abstract

This study aims to determine the performance of employees towards public services and the factors that affect the performance of employees towards public services at the Department of Highways, Cipta Karya, Spatial Planning, Land and Public Housing, Sidenreng Rappang Regency. The population in this study were 93 people. The sampling technique used was random sampling or random sampling. This type of research is descriptive quantitative. Data collection techniques are observation, questionnaires, literature study and interviews. The data analysis technique used is descriptive analysis, simple linear regression using a Likert scale. The results showed that the performance of employees towards public services at the Department of Highways, Cipta Karya, Spatial Planning, Land and Public Housing of Sidenreng Rappang Regency was quite good. Where the percentage of employee performance is 60.85% in good category, while public service is 62.28% in good category, As for the factors that affect employee performance, namely the ability factor with an average result of 58.4% and the motivation factor with an average result of 57.2%. By looking at the percentage results of 57.8%, the factors that affect employee performance are in the unfavorable category.
PELAYANAN PARKIR DI RUMAH SAKIT ARIFIN NU’MANG KECAMATAN PANCA RIJANG KABUPATEN SIDENRENG RAPPANG Gustiar Latif; Erfina Erfina; Kamaruddin Sellang
PRAJA: Jurnal Ilmiah Pemerintahan Vol 7 No 2 (2019): Edisi Juni
Publisher : FISIP Universitas Muhammadiyah Sidenreng Rappang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55678/prj.v7i2.361

Abstract

This writing aims to determine the parking services at Arifin Nu'mang Hospital, Panca Rijang District, Sidenreng Rappang Regency, and to determine the factors that affect parking services at Arifin Nu'mang Hospital, Panca Rijang District, Sidenreng Rappang Regency.The population of this writing is 876 visitors, while the sample is 90 visitors. Data collection techniques used in this writing are using observation techniques, interviews, literature study and questionnaires. The collected data were then analyzed using frequency and percentage tables.The results of this paper indicate that the parking service at Arifin Nu'mang Hospital, Panca Rijang District, Sidenreng Rappang Regency with a percentage of 68.6% is in good category, while the factors that affect parking services at Arifin Nu'mang Hospital, Panca Rijang District, Sidenreng Regency Rappang with a percentage of 69.5% with a good category.
KUALITAS PELAYANAN STASIUN PENGISIAN BAHAN BAKAR UMUM PANRENG KECAMATAN BARANTI KABUPATEN SIDENRENG RAPPANG Karmila Yusuf; Kamaruddin Sellang; Hariyanti Hamid
PRAJA: Jurnal Ilmiah Pemerintahan Vol 7 No 2 (2019): Edisi Juni
Publisher : FISIP Universitas Muhammadiyah Sidenreng Rappang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55678/prj.v7i2.363

Abstract

This study aims to determine the quality of service affect customer satisfaction at Panreng SPBU District Baranti Sidenreng Rappang District and to find out which of the quality of services which include physical evidence, reliability, assurance, responsiveness, and empathy that have a dominant influence on customer satisfaction at Panreng SPBU Baranti District, Sidenreng Rappang Regency. The approach of the research method used in this research is a quantitative descriptive approach. The population in this study is customers who buy fuel oil at Panreng gas station, which is estimated that there are 250 buyers a day. The sample technique used is Random Sampling using the Slovin formula to produce 71 samples. Data collection techniques carried out in this study were observation, questionnaires, documentation, and literature study. The collected data is then processed and analyzed using quantitative descriptive analysis techniques with the help of descriptive statistics using SPSS 21.0 and Likert Scale. From the results of the study and discussion of the overall value shows that: (1) the quality of service affects customer satisfaction, declared significant / significant with a percentage of 55.1% obtained from the correlation coefficient in the model summary table. (2) the service quality factor which has the highest influence is the responsiveness indicator factor with a percentage of 74% obtained from the results of the questionnaire accumulation.
EFEKTIVITAS KINERJA KARYAWAN DALAM PELAYANAN JASA PEMBERIAN KREDIT GADAI PADA KANTOR PEGADAIAN UNIT PELAYANANAN CABANG PANGKAJENE KABUPATEN SIDENRENG RAPPANG Kharisna Kharisna; Monalisa Ibrahim; Kamaruddin Sellang
PRAJA: Jurnal Ilmiah Pemerintahan Vol 7 No 3 (2019): Edisi Oktober
Publisher : FISIP Universitas Muhammadiyah Sidenreng Rappang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55678/prj.v7i3.371

Abstract

This This study aims to determine the effectiveness of employee performance in the service of providing pawn loans at the Pangkajene Branch Service Unit Pangkajene Branch, Sidenreng Rappang Regency. The population and sample in this study were customers who used pawn credit services as many as 97 people and used saturated sampling. This study uses a quantitative approach. Data collection techniques by observation, interviews, questionnaires and documentation. The collected data were then analyzed using frequencyandpercentagetables. The results showed that the effectiveness of employee performance in the service of providing pawn loans at the Pangkajene Branch Service Unit of the Pangkajene Branch Office of Sidenreng Rappang Regency was good with an average percentage of 85.25%. While the factors that affect the effectiveness of services providing pawn credit services at the Pangkajene Branch Service Unit of Sidenreng Rappang are good with an average percentage of 80.08% seen from service procedures, settlement time, service fees, service products, facilities and infrastructure and officer competence.
Co-Authors A. Marsal Husain Abdul Jabbar Abdul Useng Adnan, A. Astinah Adnan, Andi Astina Adnan, Hj.A.Astinah Agustina Syamsuddin Agustina Wulandari Ahmad Mannu Akhwan Ali Aksal Mursalat Aksan, Muhammad Alimuddin, Aldy Andi Asmawati AR Andi Astinah Adnan Andi Sinrang Andi Uceng Andreani, Andi Riska Anjas Asmara Anti, Ardi Arifin, Muh. Indra Askar Askar Asra, Reza B, Sofyan Barisan Barisan, Barisan Budai, Balázs Benjámin Damayanti, Trisna Elisa, Reski Erfina Erfina Fatmawati Fatmawati Fitri Fitri Gustiar Latif H. Jamaluddin Haeruddin Syarifuddin Hardianti Hardianti, Hardianti Hariyanti Hamid Hasmawati Hasmawati HASTIRANI HASTIRANI Herwinda, Herwinda Hikma, Nurul Irmayani Irwan irwan, irwansyah Irwan, Muh. Jermsittiparsert, Kittisak Karmila Yusuf Kharisna Kharisna Kiki Syani Laduppa, Hardianti Lahibu Tuwu Latif, Adam Lukman Lukman Lukman LUKMAN, LUKMAN Mannu, Ahmad Maryam Maryam Masnah Mirnayani R Monalisa Ibrahim Mudinillah, Adam Muh Darman Muh Tamrin Muh. Darman Muhammad Bibin, Muhammad Muhammad Fatiril Haq Muhammad Ikbal Muhammad Ikbal Muhammad Ikbal Muhammad Nur Muhammad Rais Rahmat Muhammad Rohady Ramadhan Mustanir, Ahmad Mutmaina Mutmaina Nanda Sari Nandhita Nur Ikhzan, Muhammad Nurul Ainun Nisa Pertiwi, A Rahman Yakub Sahar Sahar Saifullah Sandi Lubis Sani, Yasir sapri sapri SATRIYAS ILYAS Suci Amirullah Sulviah Sulviah Sunandar Said Suraswati Suraswati Suryani Syam Syam, Syaiful Bahri Syarifuddin, Haeruddin Syarifuddin, Rifni Nikmat Uceng, Andi Useng, Abd Razak Wahyuni Wahyuni