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All Journal IAES International Journal of Artificial Intelligence (IJ-AI) Sosial Budaya Jurnal Sumberdaya Alam dan Lingkungan Jurnal Keteknikan Pertanian Tropis dan Biosistem Jurnal Teknologi Pertanian LINGUAL: Journal of Language and Culture Jurnal Kajian Informasi & Perpustakaan Jurnal Sains dan Teknologi Pangan TIJAB (The International Journal of Applied Business) Brikolase : Jurnal Kajian Teori, Praktik dan Wacana Seni Budaya Rupa Jurnal Common JOURNAL OF CHEMISTRY AND EDUCATION (JCAE) Journal of Food and Culinary JURNAL LENSA MUTIARA KOMUNIKASI Altasia : Jurnal Pariwisata Indonesia Journal of Tourism Destination and Attraction Dialektika: Jurnal Ekonomi dan Ilmu Sosial Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Kolaborasi Resolusi Konflik Jurnal Layanan Masyarakat (Journal of Public Service) Jurnal Kepariwisataan Indonesian Journal of Tourism and Leisure ProBisnis : Jurnal Manajemen Envirotek : Jurnal Ilmiah Teknik Lingkungan International Journal of Applied Sciences in Tourism and Events Digital Transformation Technology (Digitech) Jurnal Ilmiah Hospitality Management Nawasena: Jurnal Ilmiah Pariwisata Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Riset Ilmu Manajemen Bisnis dan Akuntansi West Science Interdisciplinary Studies Jurnal Hukum dan Keadilan RESLAJ: Religion Education Social Laa Roiba Journal Mandalika Journal of Community Services JURNAL REKAYASA KIMIA & LINGKUNGAN Jurnal Ilmiah Pariwisata International Journal of Entrepreneurship and Tourism
Bambang Suharto
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mechanical Engineering Social Sciences Other

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Implementation of Digital Systems in the F&B Department: Enhancing Guest Satisfaction and Service Efficiency: Implementasi Sistem Digital di Departemen F&B: Meningkatkan Kepuasan Tamu dan Efisiensi Layanan Suharto, Bambang; Medina, Fadita Dwi; Ardianto, Kiara Dwiva
Jurnal Ilmiah Hospitality Management Vol. 14 No. 2 (2024): June 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jihm.v14i2.279

Abstract

This paper will discuss the importance of digital system innovation in increasing guest satisfaction and service efficiency in the Food and Beverage (F&B) department in the hospitality industry. The purpose of this article is to outline an overview of the various digital technologies that have been adopted in the F&B Department, as well as their impact on guest satisfaction and operational performance. The method used is a qualitative descriptive approach. Various studies and case studies are analyzed to understand how the implementation of digital systems such as restaurant management software, online ordering applications, and Internet of Things (IoT) technologies has impacted various aspects of operations, from inventory management to service provision.
Analysis of Opportunities and Barriers in the Use of Digital Systems to Optimize Hotel Business Operations: Analisis Peluang Dan Hambatan Penggunaan Sistem Digital Dalam Mengoptimalkan Operasional Bisnis Hotel Harji, Laisya putri; Suharto, Bambang
Jurnal Ilmiah Hospitality Management Vol. 14 No. 2 (2024): June 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jihm.v14i2.280

Abstract

The hospitality industry has undergone significant changes with advancements in technology, as modern hotels increasingly rely on digital systems to improve operational efficiency and strengthen customer relationships. This study aims to conduct a comprehensive analysis of the opportunities and barriers associated with the use of digital systems in optimizing hotel business operations. In this research, we analyze various aspects influencing the implementation of digital technology in the hospitality sector, including external factors such as industry trends and regulations, as well as internal factors such as organizational culture and technological capabilities. However, alongside these opportunities, we also identify various barriers that may hinder the adoption and implementation of digital systems, including data security issues, high implementation costs, and challenges in changing organizational culture. The findings of this study are highly relevant to the hospitality industry, which continues to strive to remain competitive in this digital era. Furthermore, this research can also contribute to the academic literature on information technology management and business strategies in the hospitality sector.
Digital Transformation in the Hospitality Sector: Exploring the Role of Technology in Streamlining Hotel Operations: Transformasi Digital Di Bidang Hospitalitas: Menjelajahi Peran Teknologi Dalam Memperlancar Operasional Hotel Ramadhan, Kemal Zulfikar; Suharto, Bambang
Jurnal Ilmiah Hospitality Management Vol. 14 No. 2 (2024): June 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jihm.v14i2.281

Abstract

Digital transformation has significantly changed the landscape of the hotel industry. With technological advancements, modern hotels are increasingly adopting digital solutions to enhance their operational efficiency. This study explores the role of digital technology in streamlining hotel operations, focusing on the benefits and challenges associated with it. Through case study analysis from several hotels, we examine the implementation of digital-based hotel management systems, the integration of online booking platforms, and the application of technology in various operational areas. The findings indicate that digital transformation can significantly improve efficiency, optimize guest services, and enhance customer satisfaction. However, challenges such as reliance on technological infrastructure and the need for comprehensive employee training must also be addressed. This study provides valuable insights for readers and hospitality professionals on how to effectively leverage digital technology to improve operational performance, offering a deeper understanding of the benefits and challenges of implementing digital innovations in the context of hotel operations.
Antecedents of visitors' revisit intention to Bank Indonesia Library in Surabaya Nabila, Ilsa; Wahdah, Nikmatul Bahril; Suharto, Bambang; Isnaini, Santi
Jurnal Kajian Informasi dan Perpustakaan Vol 12, No 2 (2024): Accredited by Ministry of Education, Culture, Research and Technology of the Re
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jkip.v12i2.58423

Abstract

The Bank Indonesia Library in Surabaya acts as a manager of knowledge and education for the community. When visiting the Bank Indonesia Library in Surabaya, users will notice the quality of space and public services. Library services are an attraction for users to visit. This study aims to determine the factors that cause antecedents of visitor’s intention to revisit the Bank Indonesia Library in Surabaya through an analysis of the relationship between visitor happiness, public services, quality of public space, and the intention to return to the library. The research method uses a quantitative approach with a descriptive correlational design in the form of a questionnaire distributed directly and indirectly to library visitors. The results showed that the quality of public space significantly and positively affected visitor satisfaction, confirming the importance of public space in improving user experience. However, the quality of public services did not show a significant effect on visitor satisfaction, indicating the presence of other more dominant factors. In addition, both the quality of public space and public services did not have a significant indirect effect on intention to revisit when mediated by visitor satisfaction. Improving the quality of public space is important so that service quality can influence visitor behavior. This study concludes that the quality of public space is a major factor in visitor satisfaction, while public services require further improvement to increase their contribution to satisfaction and intention to revisit.
Analisis Dampak Tehnologi Informasi dan Komunikasi (TIK) dalam Meningkatkan Kinerja Pegawai pada Koperasi Pegawai Republik Indonesia (KPRI) “Bung” Lldikti Wilayah IX Sulawesi Bambang Suharto; Milka Pasulu; Yusram Adi
Jurnal Rimba : Riset Ilmu manajemen Bisnis dan Akuntansi Vol. 3 No. 1 (2025): Jurnal Rimba : Riset Ilmu manajemen Bisnis dan Akuntansi
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/rimba.v3i1.1563

Abstract

Analysis of the Impact of Technology, Information and Communication (ICT) in Improving Employee Performance at the Republic of Indonesia Civil Servant Cooperative (KPRI) "Bung" LLDIKTI Region IX Sulawesi. Thesis for the Management Study Program at the Indonesian Education Institute of Management Science College (STIM-LPI) Makassar. Supervised by Dr. Milka Pasulu, S.E., M.Si and Dr. Yusram Adi, S.E., M.Sc This research aims to determine the impact of information and communication technology (ICT) in improving employee performance at the Republic of Indonesia Civil Servant Cooperative (KPRI) "Bung" LLDIKTI Region IX Sulawesi. This research was conducted using data collection through direct observation and interviews; The data collection methods used were interviews and direct observation. is based on qualitative data, where this research is subjective. The sample in this study was the administration section, and the manager of the Republic of Indonesia Employees Cooperative (KPRI) "Bung" LLDIKTI Region IX Sulawesi. The data analysis methods used are narrative analysis and discourse analysis. The results of this research show that information and communication technology (ICT) has a significant impact on improving employee performance.
DINAMIKA KONFLIK VERTIKAL DALAM PENGELOLAAN DESTINASI WISATA: DAMPAK TERHADAP SEKITAR, SOLUSI YANG DITERAPKAN Lestari, Adelia Budi; Suharto, Bambang
Jurnal Kolaborasi Resolusi Konflik Vol 6, No 2 (2024): Jurnal Kolaborasi Resolusi Konflik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jkrk.v6i2.55266

Abstract

Pengelolaan destinasi wisata seringkali terjadi konflik antara pihak-pihak yang terlibat, salah satu contohnya adalah konflik vertikal. Konflik vertikal adalah konflik yang dapat muncul antara individu atau kelompok yang memiliki perbedaan dalam kewenangan, kekuasaan, dan status sosial. Konflik tersebut memberikan dampak yang signifikan terhadap pengembangan destinasi wisata. Prinsip Corporate Social Responsibility (CSR) penting untuk meminimalisir konflik ini. Penelitian ini menggunakan metode Systematic Literature Review (SLR) untuk menganalisis delapan artikel tentang konflik vertikal dalam pengelolaan destinasi wisata. Hasil menemukan bahwa konflik sering muncul dari perbedaan kepentingan dan kebijakan antara pihak-pihak yang terlibat. Resolusi konflik melibatkan negosiasi, konsiliasi, mediasi, dan arbitrase. Pendekatan inklusif dan partisipatif dalam pengambilan keputusan diperlukan untuk mengatasi konflik dan memastikan keberlanjutan destinasi wisata.  Management of tourist destinations often involves conflicts among the parties involved, one example being vertical conflict. Vertical conflict can arise between individuals or groups who have differences in authority, power, and social status. These conflicts have a significant impact on the development of tourist destinations. The principle of Corporate Social Responsibility (CSR) is crucial in minimizing these conflicts. This study employs a Systematic Literature Review (SLR) method to analyze eight articles on vertical conflict in tourism destination management. The findings reveal that conflicts often stem from differences in interests and policies among the involved parties. Conflict resolution involves negotiation, conciliation, mediation, and arbitration. An inclusive and participatory approach in decision-making is necessary to address conflicts and ensure the sustainability of tourist destinations. 
Analysis of Risk Management, Visitor Satisfaction, and Destination Accessibility on Tourism Industry Reputation in Bali Pratama, I Wayan Adi; Santi Diwyarthi, Ni Desak Made; Suharto, Bambang
West Science Interdisciplinary Studies Vol. 3 No. 01 (2025): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v3i01.1633

Abstract

This study examines the influence of risk management, visitor satisfaction, and destination accessibility on the reputation of Bali’s tourism industry. Utilizing a quantitative approach, data were collected from 140 respondents and analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS 3). The findings reveal that visitor satisfaction is the most influential factor, followed by destination accessibility and risk management. Visitor satisfaction significantly enhances the reputation by providing high-quality experiences and fostering positive word-of-mouth. Destination accessibility is vital in ensuring seamless travel and inclusivity, while risk management builds trust through effective safety measures. The study underscores the need for an integrated approach that balances these factors to sustain Bali's position as a leading global tourist destination. Recommendations for policymakers and industry stakeholders are provided to enhance reputation through strategic interventions.
Trends in Cultural Tourism Research: A Bibliometric Analysis of Creative Economy Contributions Judijanto, Loso; Suharto, Bambang; Pahrijal, Rival
West Science Interdisciplinary Studies Vol. 3 No. 01 (2025): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v3i01.1639

Abstract

This study explores trends and contributions in cultural tourism research within the context of the creative economy through a bibliometric analysis of publications indexed in Scopus. Using VOSviewer, the study identifies key themes, influential authors, and collaborative networks, revealing the central role of cultural tourism as a nexus for integrating cultural preservation, creativity, and economic growth. The analysis highlights sustainability, innovation, and digital transformation as emerging focal points in the field. Prominent researchers such as Greg Richards and theories like the experience economy are pivotal to the discourse, while international collaborations involving countries like Indonesia, the United States, and China demonstrate the global significance of cultural tourism research. Despite its growth, gaps in cross-regional representation, particularly in Africa and South America, highlight areas for future exploration. This study provides actionable insights for advancing cultural tourism strategies to align with sustainability goals and foster inclusive economic development.
Predicting tourist arrivals to a tropical island using artificial intelligence Suharto, Bambang; Edi Suharno, Novianto; Sinatriya Marjianto, Rachman; Firdaus, Aji Akbar; Suprapto, Sena Sukmananda; Andria Kusuma, Vicky; Amalia Sinulingga, Rizky
IAES International Journal of Artificial Intelligence (IJ-AI) Vol 14, No 2: April 2025
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijai.v14.i2.pp1022-1030

Abstract

This research leverages artificial intelligence (AI) techniques to develop a predictive model for forecasting tourist arrivals in East Java Province, Indonesia, using a comprehensive dataset encompassing historical tourism statistics from 2018 to 2020, seasonal trends, promotional campaigns, and various economic and social variables. The study evaluates three AI methodologies: artificial neural network (ANN), extreme learning machine (ELM), and Jordan recurrent neural network (JRNN), each known for their distinct strengths in processing complex data and adapting to changing trends. The comparative analysis reveals that the JRNN model outperforms others with the highest precision, achieving an average prediction deviation of just 2.98% from actual data, effectively capturing temporal and seasonal trends. The ANN follows closely with a deviation of 3.31%, showing strong capabilities in handling complex, nonlinear relationships. In contrast, the ELM, though fastest in training, exhibits a larger deviation of 10.51%, indicating a trade-off between speed and accuracy. These results highlight the potential of AI to significantly enhance the accuracy and operational efficiency of tourism forecasts, offering robust tools for stakeholders to engage in informed strategic planning and resource allocation in dynamic market conditions.
Analisis Faktor Sustainabilitas Festival Budaya di Kota Jember Studi Tentang Jember Fesyen Carnaval Ali, Moh; Suharto, Bambang; Maulidy, Ahmad Masrur; Lestari, Qatrunnada; Laksmi, Luh Putu Gita
Brikolase : Jurnal Kajian Teori, Praktik dan Wacana Seni Budaya Rupa Vol. 15 No. 2 (2023)
Publisher : Institut Seni Indoensia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33153/brikolase.v15i2.5513

Abstract

The emergence of a large event known as the Jember Fashion Carnival has become an interesting phenomenon. The city of Jember, which initially had no history of carnivals and fashion, has now become the center of influential fashion carnivals in Indonesia and even on the world stage. This research uses a literature review approach to analyze the factors that have supported the sustainability of the Jember Fashion Carnival to date. The data source used in this research is secondary data, obtained through Google Scholar and Scopus to search for relevant journals. Journals that were found were then selected based on titles that matched the research focus. From the search results, the author succeeded in identifying 15 journals which were then summarized into 5 journals that represent a uniform view from all journals that have the same point of view. The results of this research show that in the context of cultural resource management, economic impact, community empowerment, and tourism promotion, the Jember Fashion Carnival (JFC) phenomenon and the fashion carnival phenomenon in Indonesia as a whole produce significant findings. Efficient management of local cultural resources has enabled JFC to become a driving force in local economic growth, with visible impacts in the tourism sector and related industries. The event also empowers communities by creating opportunities in the performing arts and creative industries. Apart from that, the carnival fashion phenomenon in Indonesia acts as a tourism promotion tool, introducing the richness of Indonesian culture to the world. The overall results of this research underscore the importance of wise management of cultural resources, community empowerment, and promotion of tourism through cultural events in achieving positive and sustainable economic impact 
Co-Authors Achmad Kurniawan Aflahah Ramadhani Nidia Saputri Ahmat Farichi Alexander Tunggul Sutanhaji Aly, Muhammad Nilzam Alya Farras Azzahra Ananda, Rahmah Rizqi Andria Kusuma, Vicky Angelia Setya Lukita Angkita Wasito Kirana Ardianto, Kiara Dwiva Arin Saumi Fortuna Asminar Mokodongan Atiek Winarti Aulia Nur Mustaqiman Aulia Nur Mustaqiman Averil Rorizanda Bambang Rahadi Bambang Rahadi Bambang Rahadi Widiatmono Bantulu, Lisna Bascha, Umi Farichah Bintoro Wardiyanto, Bintoro Cendra Irawan Desnithalia, Farisa Alyani Dina Sulistyaningrum Dliyaun Najihah Dwitik Winar Rahayu Evi Kurniati Evi Kurniati Evi Kurniati Fahmi Alpha Yanitra Fajri Anugroho, Fajri Farista Dhika Nilawardhani Fauzia Rohmatul Laili Firdaus, Aji Akbar Fransisco, Wawan Gagas Gayuh Aji, Gagas Gayuh Gusminanti Kasdi Handaru B Cahyono Harji, Laisya putri Hasanah, Fatmawati Uswatun Ikhroma Anbilqis, Naily Ilsa Nabila Iman Teguh Widiantoro Isnaini, Santi Isnainy, Santi J. Bambang Rahadi J. Bambang Rahadi W. Jiwangga Hadi Nata Judijanto, Loso Junaidi Junaidi Kaligis, Carlita Grace Caesaria Kamelia Arifah Kristanto, Damar Laksmi, Luh Putu Gita Lestari, Adelia Budi Lestari, Qatrunnada Liliya Dewi S. Liliya Dewi Susanawati Liliya Dewi Susanawati Lina Suhendarwati Lukita, Angelia Setya Masrur Maulidy, Ahmad Maulana, Shoffan Maulidy, Ahmad Masrur Maurisia Putri Permatasari Medina, Fadita Dwi Milka Pasulu Moh Ali, Moh Mohammad Misbhahul Anam MS Monica, Florensia Yuke Muhammad Kusasi Muhammad Kusasi, Muhammad Nabila, Ilsa Naomi, Laetycia Nikmatul Bahril Wahdah Nisa Batrisiyah Afifa Nuruddin Pahrijal, Rival Permatasari, Karin Sufi Pranciska Trisnawati Handayani Budianto Pratama, I Wayan Adi Priyo Susilo, Fahmi Agus Puspita, Dinar Chandra Putri, Fidyasari Kusuma Putri, Nabilah Paramita Rachman Sinatriya Marjianto Rahmat Yuliawan Ramadhan, Kemal Zulfikar Rasyidah Rasyidah Renanda Ariska Faradina Riananda, Zavira Rike Ardhinissa Rio Hengky Sulanda Riskihadi, Afrike Rizki Dwika Amalia, Rizki Dwika Rizki Yunia Cesaria Ruslan Wirosoedarmo Ruslan Wirosoedarmo Santi Diwyarthi, Ni Desak Made Santi Isnaini Saputri, Aflahah Ramadhani Nidia Seliaprillia Seliaprillia Septiyaningsih, Nurul Shelly Christanti Silfi Arini Sinulingga, Rizky Amalia Sofiansyah, Ari Sri Endah Nurhidayati Suharno, Novianto Edi Suprapto, Sena Sukmananda Susanawati, J. Liliya Dewi Susilo, Anton Sya'diyah, Maghfirotus Syahmani Syahmani Syaiful Hidayat, Syaiful Tri Siwi Agustina Tunggal Afrilia Ulpah, Nurul Wahdah, Nikmatul Bahril Wardhani, Dya Ayuning Kusuma Wulan Ruhunnatiqah Hijriyati Yunita, Febri Rizma Yusram adi