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Civil Law Aspects in the Case of Negligence of Tourism Service Providers That Result in Losses for Tourists Junaidi, Junaidi; Fransisco, Wawan; Suharto, Bambang
Jurnal Hukum dan Keadilan Vol. 2 No. 5 (2025): JHK-August
Publisher : PT. Hafasy Dwi Nawasena

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61942/jhk.v2i5.428

Abstract

The tourism industry in Indonesia has a vital role in the country's economy, but there are still significant problems related to the negligence of service providers that are detrimental to tourists. This study aims to analyze the application of civil law in dealing with the negligence of tourism service providers and evaluate the existing dispute resolution mechanisms. Using a normative-empirical approach, the study found that although consumer protection regulations are already in place, their implementation is still hampered by weak oversight and a lack of legal awareness among tourists. In addition, service providers often use exaggeration clauses that are detrimental to consumers. The study also identified that dispute resolution mechanisms, both litigation and non-litigation, still face various obstacles, such as lengthy procedures and high costs. Therefore, this study recommends strengthening supervision of tourism service providers, as well as reforms in the dispute resolution system by introducing mediation and arbitration as more efficient and cheaper alternatives. In addition, broader legal education to the public regarding their rights as tourism consumers is also considered important to improve legal protection for tourists in Indonesia.
Co-Authors Achmad Kurniawan Aflahah Ramadhani Nidia Saputri Ahmat Farichi Alexander Tunggul Sutanhaji Aly, Muhammad Nilzam Alya Farras Azzahra Ananda, Rahmah Rizqi Andria Kusuma, Vicky Angelia Setya Lukita Angkita Wasito Kirana Ardianto, Kiara Dwiva Arin Saumi Fortuna Asminar Mokodongan Atiek Winarti Aulia Nur Mustaqiman Aulia Nur Mustaqiman Averil Rorizanda Bambang Rahadi Bambang Rahadi Bambang Rahadi Widiatmono Bantulu, Lisna Bascha, Umi Farichah Bintoro Wardiyanto, Bintoro Cendra Irawan Desnithalia, Farisa Alyani Dina Sulistyaningrum Dliyaun Najihah Dwitik Winar Rahayu Evi Kurniati Evi Kurniati Evi Kurniati Fahmi Alpha Yanitra Fajri Anugroho, Fajri Farista Dhika Nilawardhani Fauzia Rohmatul Laili Firdaus, Aji Akbar Fransisco, Wawan Gagas Gayuh Aji, Gagas Gayuh Gusminanti Kasdi Handaru B Cahyono Harji, Laisya putri Hasanah, Fatmawati Uswatun Ikhroma Anbilqis, Naily Ilsa Nabila Iman Teguh Widiantoro Isnaini, Santi Isnainy, Santi J. Bambang Rahadi J. Bambang Rahadi W. Jiwangga Hadi Nata Judijanto, Loso Junaidi Junaidi Kaligis, Carlita Grace Caesaria Kamelia Arifah Kristanto, Damar Laksmi, Luh Putu Gita Lestari, Adelia Budi Lestari, Qatrunnada Liliya Dewi S. Liliya Dewi Susanawati Liliya Dewi Susanawati Lina Suhendarwati Lukita, Angelia Setya Masrur Maulidy, Ahmad Maulana, Shoffan Maulidy, Ahmad Masrur Maurisia Putri Permatasari Medina, Fadita Dwi Milka Pasulu Moh Ali, Moh Mohammad Misbhahul Anam MS Monica, Florensia Yuke Muhammad Kusasi Muhammad Kusasi, Muhammad Nabila, Ilsa Naomi, Laetycia Nikmatul Bahril Wahdah Nisa Batrisiyah Afifa Nuruddin Pahrijal, Rival Permatasari, Karin Sufi Pranciska Trisnawati Handayani Budianto Pratama, I Wayan Adi Priyo Susilo, Fahmi Agus Puspita, Dinar Chandra Putri, Fidyasari Kusuma Putri, Nabilah Paramita Rachman Sinatriya Marjianto Rahmat Yuliawan Ramadhan, Kemal Zulfikar Rasyidah Rasyidah Renanda Ariska Faradina Riananda, Zavira Rike Ardhinissa Rio Hengky Sulanda Riskihadi, Afrike Rizki Dwika Amalia, Rizki Dwika Rizki Yunia Cesaria Ruslan Wirosoedarmo Ruslan Wirosoedarmo Santi Diwyarthi, Ni Desak Made Santi Isnaini Saputri, Aflahah Ramadhani Nidia Seliaprillia Seliaprillia Septiyaningsih, Nurul Shelly Christanti Silfi Arini Sinulingga, Rizky Amalia Sofiansyah, Ari Sri Endah Nurhidayati Suharno, Novianto Edi Suprapto, Sena Sukmananda Susanawati, J. Liliya Dewi Susilo, Anton Sya'diyah, Maghfirotus Syahmani Syahmani Syaiful Hidayat, Syaiful Tri Siwi Agustina Tunggal Afrilia Ulpah, Nurul Wahdah, Nikmatul Bahril Wardhani, Dya Ayuning Kusuma Wulan Ruhunnatiqah Hijriyati Yunita, Febri Rizma Yusram adi