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All Journal Jurnal Ergonomi Indonesia (The Indonesian Journal of Ergonomic) TEKNIK J@TI (TEKNIK INDUSTRI) Jurnal Rekayasa Sistem Industri Industrial and Systems Engineering Assessment Journal (INASEA) Jurnal Teknologi Teknik dan Ilmu Komputer JISI UMJ (Jurnal Integrasi Sistem Industri UMJ) Jurnal Teknologi Informasi dan Ilmu Komputer Jurnal Transformatika Proceeding SENDI_U Media Teknika Jurnal Sistem dan Manajemen Industri Jurnal Ilmiah Universitas Batanghari Jambi Resona : Jurnal Ilmiah Pengabdian Masyarakat Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control Science and Physics Education Journal (SPEJ) JURNAL REKAYASA SISTEM INDUSTRI Jurnal Muara Sains, Teknologi, Kedokteran dan Ilmu Kesehatan Jurnal Optimalisasi Jurnal Tekno SABDAMAS Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Jurnal Media Teknik dan Sistem Industri Journal of Industrial Engineering and Operation Management (JIEOM) Industrika : Jurnal Ilmiah Teknik Industri International Journal of Robotics and Control Systems International Journal of Multidisciplinary Research and Literature (IJOMRAL) Jurnal Teknologi dan Manajemen Industri Terapan Jurnal Pendidikan Indonesia (Japendi) Hexagon Jurnal Pengabdian Masyarakat Charitas International Journal of Application on Economics and Business Jurnal REP (Riset Ekonomi Pembangunan) Metris: Jurnal Sains dan Teknologi LATAR, Jurnal Arsitektur International Journal of Sustainable Building, Infrastructure and Environment Integrasi: Jurnal Ilmiah Teknik Industri

Ronald Sukwadi

Program Studi Teknik Industri Universitas Katolik Indonesia Atma Jaya

Author-ID : 390681

Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Physics Public Health Social Sciences Transportation Other

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INTEGRASI MODEL DINESERV-CSI-IPA-DEMATEL DALAM PERBAIKAN KUALITAS LAYANAN BAR XYZ Sukwadi, Ronald; Susanto, Iwan Daniel
Teknik dan Ilmu Komputer VOL. 7 NO. 27 JULI-SEPTEMBER 2018
Publisher : Teknik dan Ilmu Komputer

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Persaingan yang ketat di industri pariwisata membuat pemilik restoran dan bar memikirkan strategi yang berdampak pada kinerja bisnisnya. Layanan yang prima merupakan salah satu strategi bersaing. Dalam rangka untuk memperbaiki kualitas layanan, penelitian ini menyajikan sebuah studi kasus untuk mengidentifikasi atribut-atribut kualitas yang mempengaruhi kualitas layanan pada sebuah bar. Integrasi model kualitas DINESERV, CSI, IPA, dan DEMATEL digunakan dalam proses evaluasi kualitas layanan serta strategi perbaikan yang sesuai. Kuesioner digunakan untuk memperoleh data dari 110 pelanggan bar XYZ. Dari hasil penelitian didapatkan tiga atribut kualitas layanan kritis yang perlu diperbaiki.Kata kunci: DINESERV, CSI, IPA, DEMATEL, bar

Integrating The Balanced Scorecard Into Sales Performance Management of Trading Company Sukwadi, Ronald; Inderawati, MM. Wahyuni; Wong, Denny
Teknik dan Ilmu Komputer Vol. 05 No. 20 Oktober - Desember 2016
Publisher : Teknik dan Ilmu Komputer

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AbstrakÃÂ Identifikasi metrik kinerja penjualan yang tepat sangat penting untuk keberhasilan setiap perusahaan dagang. Namun, untuk mendapatkan hasil kinerja yang tepat merupakan suatu tantangan dalam lingkungan penjualan yang kompleks. Salah satu alat untuk menjembatani kesenjangan antara penjualan dan tujuan perusahaan adalah balanced scorecard, yaitu suatu sistem manajemen yang secara luas digunakan untuk menyelaraskan visi perusahaan dengan kegiatan bisnis. Dalam makalah ini disajikan bagaimana manajemen dapat menggunakan kerangka kerja balanced scorecard sebagai masukan desain penting untuk menilai kinerja manajemen penjualan.ÃÂ Kata kunci: balanced scorecard,ÃÂ perusahaan dagang, kinerja penjualanÃÂ ÃÂ AbstractÃÂ Identifying the right sales performance metrics is critical to any trade companyÃ¢â¬â¢s success. But getting the right performance results is a challenge in a complex marketing environment. One tool for bridging the gap between sales and corporate objectives is the balanced scorecard, a widely-used management system aligning corporate vision with business activities. In this paper and in the accompanying case study, we present how management can use the balanced scorecard framework as a critical design input for assessing sales management performance.ÃÂ Keywords: balanced scorecard, trade company, sales performanceÃÂ

Costumer Value Creation Strategy Based On Company Internal Data Sukwadi, Ronald; Suef, Mokh; Widawati, Enny; Lucky, Novryan
Teknik dan Ilmu Komputer Vol. 4 No. 16 Oktober - Desember 2015
Publisher : Teknik dan Ilmu Komputer

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AbstrakÃÂ Globalisasi ekonomi dan ketatnya persaingan merupakan tantangan baru bagi setiap perusahaan, terutama untuk usaha kecil menengah (UKM). UKM seharusnya dapat memuaskan pelanggan dengan meningkatkan kualitas produk. Dalam memperbaiki kualitas produk, metode survei sering dilakukan untuk memeroleh pendapat dan kebutuhan pelanggan. Namun, UKM di Indonesia dan negara-negara berkembang lainnya menghadapi masalah terkait dengan sumber daya dan pengarahan. Studi ini meneliti penggunaan data internal perusahaan sebagai input alternatif suara pelanggan menggantikan survei pelanggan. Hasil studi kasus pada industri makanan dan minuman menunjukkan bahwa suara konsumen yang didapat dari data internal lebih mudah bagi UKM dibandingkan dari survei pelanggan. Selanjutnya, Blue Ocean Strategy (BOS) and refined Kano model digunakan untuk menciptakan nilai pelanggan dan juga untuk memperoleh nilai dari pelanggan.ÃÂ Kata kunci:ÃÂ nilai pelanggan, data internal, model refined Kano,ÃÂ Blue Ocean Strategy, UKMÃÂ ÃÂ AbstractÃÂ Economic globalization and intense competition pose new challenges to all companies especially for small and medium enterprises (SMEs). SMEs should be able to satisfy their customers by improving the quality of their products. In improving the quality of products, survey methods are often conducted to obtain customer opinions and needs. However, SMEs in Indonesia and other developing countries often face problems implementing those survey methods due to lack of resources and direction. This study examines the use of companyÃ¢â¬â¢s internal data as an alternative input for the voice of customer (VOC) replacing a customer survey. The results of this case study in food and beverage industries show that the VOC from the companyÃ¢â¬â¢s internal data are much simpler than that of the customer need survey. Moreover, Blue Ocean Strategy (BOS) and refined Kano model are applied to create Customs value and to obtain value from the customers.ÃÂ Keywords: customer value, internal data, refined Kano model, Blue Ocean Strategy, SMEs

An Analysis on The Service Quality of The Low Cost Airlines Based on The Different Characteristics of Passengers Sukwadi, Ronald; Marco, Nico
Teknik dan Ilmu Komputer Vol. 3 No. 12 Oktober-Desember 2014
Publisher : Teknik dan Ilmu Komputer

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AbstrakÃÂ Kualitas layanan merupakan faktor penting yang berpengaruh terhadap kepuasan pelanggan. Kualitas layanan yang prima menjadi sangat penting karena maskapai berusaha untuk mendapatkan dan mempertahankan pelanggannya, serta sebagai penentu utama kinerja maskapai. Penelitian ini bertujuan untuk mengidentifikasi dan menganalisis atribut layanan pada tiga maskapai bertarif rendah dengan menggunakan tujuh dimensi kualitas maskapai yang dikembangkan oleh Gilbert dan Wong, ANOVA, dan IPGA. Hasil penelitian menunjukkan bahwa tidak terdapat perbedaan yang berarti terkait dengan kualitas layanan ketiga maskapai tersebut, namun terdapat perbedaan yang berarti pada kualitas layanan berdasarkan tingkat pendapatan, pendidikan, dan kewarganegaraan penumpangÃÂ Kata kunci:ÃÂ Kualitas layanan, maskapai bertarif rendah,ÃÂ ANOVA, IPGAAbstractÃÂ Service quality is a crucial factor affecting customer satisfaction. High service quality is paramount to acquire and retain customers at the same time to serve as the main indicator of the airline performance. This research empirically investigates the service quality attributes at three low cost carriers in Indonesia using 7-airline service quality dimension instrument developed by Gilbert and Wong (2003), analysis of variance (ANOVA), and Importance Performance Gap Analysis (IPGA). The results suggested that there were no significant differences regarding the service quality between Indonesia AirAsia, Lion Air, and Citilink. Significant differences were found in the service quality based on the passengersÃ¢â¬â¢ income, education, and nationality.ÃÂ Keywords: service quality, low cost carrier, ANOVA, IPGA

Analisis Pengaruh Gaya Kepemimpinan dan Komunikasi Interpersonal terhadap Kinerja UKM Sukwadi, Ronald; ., Yonathan
Teknik dan Ilmu Komputer Vol. 3 No. 11 Juli-September 2014
Publisher : Teknik dan Ilmu Komputer

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Perbaikan Proses Bisnis Pengelolaan Data Penelitian pada Perguruan Tinggi : Sebuah Model Konseptual Inderawati, MM Wahyuni; Sukwadi, Ronald; Hutahean, Hotma A.
Media Teknika Vol 11, No 1 (2016)
Publisher : Sanata Dharma University

The performance of research and publications was an important measure of the academic reputation in higher education institution. A leading private university in Jakarta had poor performance in research and publications. This research showed that the cause was the lack of good data management mechanism of research and publication. Therefore, it could not give a good report. This research has created a conceptual model of data management research and publications by utilizing information system database. It would produce reports that required by both internal and external stakeholders.

ANALISIS DINAMIKA KOMPETISI PLATFORM VIDEO BERDASARKAN TEORI NICHE Sukwadi, Ronald; Inderawati, Wahyuni; Lasiman, Sylvia Christiana
Proceeding SENDI_U 2018: SEMINAR NASIONAL MULTI DISIPLIN ILMU DAN CALL FOR PAPERS
Publisher : Proceeding SENDI_U

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Peningkatan penggunaan televisi modern berbasis internet (IPTV dan OTT) di Indonesia serta sumberÂ penunjang hidup yang sama dan terbatas mengancam keberadaan platform video lama (televisi satelit dan televisiÂ kabel). Teori niche diadaptasi dari studi ekologi digunakan untuk mengukur persaingan dinamis di antara media.Â Melalui tiga konsep pengukuran teori niche, niche breadth, niceh overlap, dan competitive superiority, hubunganÂ persaingan di antara keempat platform video dapat diketahui.Metode penelitian dilakukan melalui kuesioner danÂ focus group discussion. Kuesioner mengenai gratifikasi yang diberikan setiap platform disebar secara online danÂ langsung kepada 502 responden. Focus group discussiondilakukan dalam dua kelompok dengan masing-masingÂ 6 responden. Hasil penelitian juga akan dianalisis berdasarkan siklus hidup media. Terdapat 4 hal yang dapatÂ disimpulkan dari penelitian ini: 1) OTT merupakan platform generalis, IPTV dan televisi kabel tergolongÂ cenderung generalis, dan televisi satelit tergolong spesialis 2) Persaingan paling tinggi terjadi di antara televisikabel dan IPTV, 3) OTT merupakan platform paling kompetitif atau superior sedangkan televisi satelit yang palingÂ tidak komptitif, 4) Televisi satelit berada dalam siklus defensive resistance, televisi kabel dalam siklus defensiveresistance dan adaptation, IPTV dalam siklus growth, dan OTT dalam siklus maturation.

Pendekatan Fuzzy FMEA dalam Analisis Faktor Risiko Kecelakaan Kerja Sukwadi, Ronald; Wenehenubun, Frederikus; Wenehenubun, Tarsina Wati
Jurnal Rekayasa Sistem Industri Vol 6, No 1 (2017): Jurnal Rekayasa Sistem Industri
Publisher : Universitas Katolik Parahyangan

This study aims to identify and analyze the risk factors of work accidents. Failure Mode and Effect Analysis (FMEA) and Fuzzy Logic approach are applied. The information obtained from the workers is expressed using fuzzy linguistics terms, and a FMEA method is proposed to determine the risk priority of failure modes. The results indicate that injuries caused when struck by an object are the highest risk factor of work accident (FRPN = 886). Some work improvements are suggested to reduce or eliminate the work risks.Keywords: Risk factors, work accident, FMEA, FuzzyÂ

Penentuan Prioritas Perbaikan Kualitas Layanan TransJakarta dengan Menggunakan Metode IPA-PGCV Sukwadi, Ronald; Jufina, ~
Jurnal Rekayasa Sistem Industri Vol 4, No 2 (2015): Jurnal Rekayasa Sistem Industri
Publisher : Universitas Katolik Parahyangan

TransJakarta was a Bus Rapid Transit (BRT) system in Jakarta. It was designed to provide Jakartacitizens with a fast public transportation system to help reduce rush hour traffic. After operating more thanone decade, many suggestions and critics were given related to service quality. IPA and PGCV methods wereapplied to determine which service attributes should be improved and their priorities. In this research, eightservice attributes were identified as critical attributes (on first quadrant of IPA diagram). The higher value ofPGCV index indicated the priority level of attributes. Based on its priority level, the order were 1) easinessof giving suggestions, 2) ticket queue, 3) easiness of complaints, 4) the facilities for passengers with specialneeds, 5) employees appearance, 6) transportation cost, 7) accessibility, and 8) the number of bus.

Analisis dan Evaluasi Jabatan pada Perusahaan Tekstil Sukwadi, Ronald; Oktevany, Livia
Jurnal Rekayasa Sistem Industri Vol 5, No 1 (2016): Jurnal Rekayasa Sistem Industri
Publisher : Universitas Katolik Parahyangan

This research presents job analysis and evaluation in order to design salary structure of a textile company. Preliminary interview, questionnaire, observation and focus group discussions were applied for job analysis. In addition, a point factor system and analytical hierarchy process methods were used for doing job evaluation. Job description and job specification and basic salary of each job were produced in this study.Â

Co-Authors , Benny ., Yonathan Adiguna, Brian Agus Wahyudin Airlangga, Gregorius Alfatiyah, Rini Ali, Puti Retno Ambarita, Kevin Reinhard Anastasia Tatik Hartanti, Anastasia Tatik Antoni Hutahaean, Hotma Asmaralda, Naftalia Bachtiar Wahju, Marsellinus Bachtiar, Marsellinus Bangnga, Hedwig Eryn Sua Bastuti, Sofian Basudewa, Salomon Quarum Basuki, Widodo Widjaja Bellachintya Reira Christata budi Cahyono Chandra, Philip Chendrasari Wahyu Oktavia Ching Chow Yang Ching-Chow Yang Christina Christina Christine Natalia Damasputra, Albertus Nugi Prasetya Dian, Agustin Diana Lestari, Diana Enny Widawati Fendy, Su Ferdian Suprata Franky Gerald Gammadita, Margaretha Cindy Gilang Argya Dyaksa Goenawan, Stephanus Ivan Grandee Teofilus Hadi Fitriansyah Halim, Williem Hendy Tannady Hotma A. Hutahean, Hotma A. Hotma Antoni Hutahaean Hutahaean, Hotma A. Inderawati, M.M. Wahyuni Inderawati, Maria Magdalena Wahyuni Inderawati, Wahyuni Inderawati, Wahyuni Inna Kholidasari Ismartaya, Kristian Jayawarsa, A.A. Ketut Jeassyca Ngaditeja Josua, Priskilla Putri Jou, Yung-Tsan Kartadinata, Budi Kartawidjaya, Maria Angela Kartika Suhada Kristian, Yoel Kristiana, Stefani Prima Dias Kukuh Kurniawan Dwi Sungkono Kurniawan Kurniawan Lasiman, Sylvia Christiana Lasiman, Sylvia Christiana Livia Oktevany, Livia Lucky, Novryan M Tirtana Siregar, M Tirtana Magdalena Silitonga, Riana Maharsayani, Derdya Marco, Nico Maria Angela Kartawidjaja Maria Magdalena Wahyuni Melina Hermawan Michelle P.P., Yolenta Milkha Meiliana MM Wahyuni Inderawati Mokh. Suef Muda, Yosef Norbertus Tembu Nasihardani, Dana Negara, Yosua Kusuma Nguyen Thi Bich , Thu Nguyen, Thi Bich Thu Nugroho, Oskar Ika Adi Octavian, Filbert Octaviani B.W., Sandra Pandapotan, Dan Daniel Pramesjwari, Duhita Al Hayyu Pratama, Ferdian Aditya Pujianto, Hendri Rahmananta, Radyan Rahmawati, Sinta Rahmawati Rainisa Maini Heryanto Rexivio, Derys Christian Riana Magdalena Rippun G.M., Ferry Rizani, Miftahul Fahriyyah Santosa, Sylvia Cahyadi SANTOSO SANTOSO Siagian, Vebryna Shaputri Silalahi, Agustinus Sugianto, Lai Ferry Sugioko, Andre Sunarsa, Kevin Alfonsi Susanto, Iwan Daniel Sutarno, Herman Yosef Thi Bich Thu, Nguyen Thu, Nguyen Thi Bich TIrtaulima, Chelsea Naomi TIUAJ, Yanto Tresna Dewi Trifenaus Prabu Hidayat Uyanto, Stanislaus Suryadi Vivi Arisandhy Vivi Triyanti Wahju, Marsellinus Bachtiar Wahyudin, Cucu Wenehenubun, Frederikus Wenehenubun, Tarsina Wati Wibawa Prasetya Wibowo, Alfian Adhi Setyo Widawati, Enny Wong, Denny Yunita, Ika Yurni Oktarina ~ Jufina, ~

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