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All Journal Jurnal Ergonomi Indonesia (The Indonesian Journal of Ergonomic) TEKNIK J@TI (TEKNIK INDUSTRI) Jurnal Rekayasa Sistem Industri Industrial and Systems Engineering Assessment Journal (INASEA) Jurnal Teknologi Teknik dan Ilmu Komputer JISI UMJ (Jurnal Integrasi Sistem Industri UMJ) Jurnal Teknologi Informasi dan Ilmu Komputer Jurnal Transformatika Proceeding SENDI_U Media Teknika Jurnal Sistem dan Manajemen Industri Jurnal Ilmiah Universitas Batanghari Jambi Resona : Jurnal Ilmiah Pengabdian Masyarakat Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control Science and Physics Education Journal (SPEJ) JURNAL REKAYASA SISTEM INDUSTRI Jurnal Muara Sains, Teknologi, Kedokteran dan Ilmu Kesehatan Jurnal Optimalisasi Jurnal Tekno SABDAMAS Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Jurnal Media Teknik dan Sistem Industri Journal of Industrial Engineering and Operation Management (JIEOM) Industrika : Jurnal Ilmiah Teknik Industri International Journal of Robotics and Control Systems International Journal of Multidisciplinary Research and Literature (IJOMRAL) Jurnal Teknologi dan Manajemen Industri Terapan Jurnal Pendidikan Indonesia (Japendi) Jurnal Pengabdian Masyarakat Charitas International Journal of Application on Economics and Business Jurnal REP (Riset Ekonomi Pembangunan) Metris: Jurnal Sains dan Teknologi LATAR, Jurnal Arsitektur International Journal of Sustainable Building, Infrastructure and Environment Integrasi: Jurnal Ilmiah Teknik Industri
Ronald Sukwadi
Program Studi Teknik Industri Universitas Katolik Indonesia Atma Jaya
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Analisis Usability Commuter Line Vending Machine (C-VIM) Inderawati, Maria Magdalena Wahyuni; Sukwadi, Ronald; Gunshleina, Maria Cicilia
Metris: Jurnal Sains dan Teknologi Vol. 26 No. 02 (2025): Desember
Publisher : Prodi Teknik Industri, Fakultas Teknik - Universitas Katolik Indonesia Atma Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/metris.v26i02.7477

Abstract

To improve the quality of its services, PT. KRL Commuter Line has implemented various innovations to enhance the commuter line experience. One such innovation is the introduction of ticket vending machines, known as Commuter Line Vending Machines (C-VIM), for ticket purchase transactions. Implementing a new system often encounters various challenges that hinder its smooth operation, including the C-VIM implementation. Therefore, this study aims to determine the usability level of C-VIM. The analysis is based on usability dimensions, which include efficiency, error, learnability, memorability, and satisfaction. The methods are using performance measurement techniques, retrospective think-aloud (RTA), the System Usability Scale (SUS) questionnaire, and the Questionnaire for User Interaction Satisfaction (QUIS). A minimum sample of 40 subjects was allocated to each category. Ascertaining the population size is not feasible, considering the volatile daily passenger count. The usability score based on the SUS questionnaire was 66,43. Testing the efficiency dimension revealed that C-VIM does not yet have a high level of efficiency. However, in terms of error, learnability, and memorability, the system performed well. Regarding satisfaction, the QUIS score obtained was 60.99, indicating that customer satisfaction is fairly satisfactory. The proposed remediation process involves rearranging the physical layout of the screen, the placement of tickets, cash receptacles, and several other attributes. Furthermore, improvements are required for the on-screen display of several pages which were assessed to have low usability based on respondent feedback following the usability measurement.
Co-Authors , Benny ., Yonathan Adiguna, Brian Agus Wahyudin Airlangga, Gregorius Alfatiyah, Rini Ali, Puti Retno Ambarita, Kevin Reinhard Anastasia Tatik Hartanti, Anastasia Tatik Antoni Hutahaean, Hotma Asmaralda, Naftalia Bachtiar Wahju, Marsellinus Bachtiar, Marsellinus Bangnga, Hedwig Eryn Sua Bastuti, Sofian Basudewa, Salomon Quarum Basuki, Widodo Widjaja Bellachintya Reira Christata Budi Cahyono Chandra, Philip Chendrasari Wahyu Oktavia Ching Chow Yang Ching-Chow Yang Christina Christina Christine Natalia Damasputra, Albertus Nugi Prasetya Dian, Agustin Diana Lestari, Diana Enny Widawati Fendy, Su Ferdian Suprata Franky Gerald Gammadita, Margaretha Cindy Goenawan, Stephanus Ivan Grandee Teofilus Gunshleina, Maria Cicilia Hadi Fitriansyah Halim, Williem Hendy Tannady Hotma A. Hutahean, Hotma A. Hotma Antoni Hutahaean Hutahaean, Hotma A. Inderawati, M.M. Wahyuni Inderawati, Maria Magdalena Wahyuni Inderawati, Wahyuni Inderawati, Wahyuni Inna Kholidasari Jayawarsa, A.A. Ketut Jeassyca Ngaditeja Josua, Priskilla Putri Jou, Yung-Tsan Kartadinata, Budi Kartawidjaya, Maria Angela Kartika Suhada Kristian, Yoel Kristiana, Stefani Prima Dias Kukuh Kurniawan Dwi Sungkono Kurniawan Kurniawan Lasiman, Sylvia Christiana Lasiman, Sylvia Christiana Livia Oktevany, Livia Lucky, Novryan M Tirtana Siregar, M Tirtana Magdalena Silitonga, Riana Maharsayani, Derdya Marco, Nico Maria Angela Kartawidjaja Maria Magdalena Wahyuni Melina Hermawan Michelle P.P., Yolenta Milkha Meiliana MM Wahyuni Inderawati Mokh. Suef Nasihardani, Dana Nguyen Thi Bich , Thu Nguyen, Thi Bich Thu Nugroho, Oskar Ika Adi Octavian, Filbert Octaviani B.W., Sandra Pramesjwari, Duhita Al Hayyu Pratama, Ferdian Aditya Pujianto, Hendri Rahmananta, Radyan Rahmawati, Sinta Rahmawati Rainisa Maini Heryanto Rexivio, Derys Christian Riana Magdalena Rippun G.M., Ferry Rizani, Miftahul Fahriyyah Sahatma, Yehezkiel Bierhoff Guzma Santosa, Sylvia Cahyadi SANTOSO SANTOSO Siagian, Vebryna Shaputri Silalahi, Agustinus Sugianto, Lai Ferry Sugioko, Andre Sunarsa, Kevin Alfonsi Susanto, Iwan Daniel Sutarno, Herman Yosef Thi Bich Thu, Nguyen Thu, Nguyen Thi Bich TIrtaulima, Chelsea Naomi TIUAJ, Yanto Tresna Dewi Trifenaus Prabu Hidayat Uyanto, Stanislaus Suryadi Vivi Arisandhy Vivi Triyanti Wahju, Marsellinus Bachtiar Wahyudin, Cucu Wenehenubun, Frederikus Wenehenubun, Tarsina Wati Wibawa Prasetya Wibowo, Alfian Adhi Setyo Widawati, Enny Wong, Denny Yosef Norbertus Tembu Muda Yunita, Ika Yurni Oktarina ~ Jufina, ~