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All Journal JUPIIS: Jurnal Pendidikan Ilmu-ilmu Sosial Jurnal Ilmiah Universitas Batanghari Jambi JURNAL EDUCATION AND DEVELOPMENT Journal of Educational Research and Evaluation JURISMA: Jurnal Riset Bisnis & Manajemen SULTANIST: Jurnal Manajemen dan Keuangan Valid Jurnal Ilmiah FIRM: Journal of Management Studies Jurnal Ilmiah Edunomika (JIE) Jurnal Informasi dan Teknologi EKONOMI, KEUANGAN, INVESTASI DAN SYARIAH (EKUITAS) Jurnal Ilmiah Satyagraha Jurnal Pengabdian Nasional (JPN) Indonesia International Journal of Business, Law, and Education JURNAL ILMIAH GLOBAL EDUCATION Indonesian Community Journal Journal of Innovation Research and Knowledge Jurnal Pengabdian Nasional (JPN) Indonesia E-Amal: Jurnal Pengabdian Kepada Masyarakat Jurnal Ekonomi, Manajemen, Akuntansi Edumaspul: Jurnal Pendidikan
Kevin Indajang
Sekolah Tinggi Ilmu Ekonomi Sultan Agung
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Neuroscience Public Health Social Sciences Other

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Employee Engagement in the Creative Industry Sector of North Sumatra: Analyzing Work-Life Balance Stimulants and Perceived Organizational Support Indajang, Kevin; Andronicus, Melkyory; Sembiring, Lenny Dermawan; Ambarita, Marthin Hutler; Sudirman, Acai
International Journal of Business, Law, and Education Vol. 5 No. 2 (2024): International Journal of Business, Law, and Education
Publisher : IJBLE Scientific Publications Community Inc.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/ijble.v5i2.912

Abstract

Employee engagement in the creative industry in North Sumatra is an important concern, considering the contribution of this sector to the regional and national economy. The creative industry, which is full of innovation and high dynamics, requires competent human resources and a strong emotional attachment and commitment to work. This study analyzes factors influencing employee engagement, especially through the work-life balance and perceived organizational support approaches. Using quantitative research methodology, this study aims to identify the relationship between these two factors and employee engagement in the creative industry sector in North Sumatra. The number of samples used was 210 respondents, as determined by the purposive sampling method. The study's results confirmed that work-life balance and perceived organizational support positively and significantly affect employee engagement. These findings are expected to provide insight for companies in designing more effective and sustainable human resource management strategies, especially in this innovation and creativity-oriented sector.
Principal Leadership Contribution and Teacher Competence in Improving Teacher Performance Indajang, Kevin; Sherly, Sherly; Halim, Fitria
Journal of Education Reseach and Evaluation Vol 5 No 3 (2021): August
Publisher : LPPM Undiksha

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (278.364 KB) | DOI: 10.23887/jere.v5i3.32879

Abstract

Optimizing the performance of a teacher is very important to support a quality learning process. To support the improvement of a teacher's performance, a crucial role in the leadership style of the principal, and the competence of teachers in a comprehensive manner is needed. This study aims to analyze the effect of principal leadership and teacher competence on teacher performance. This research uses a quantitative approach to causality. Data were collected through documentation and questionnaires. This study used a sample of 98 respondents with the determination of the sample size using the saturated sample formula. A partial least square is applied to examine the relationship between teacher performance, principal leadership, and teacher competence. The results of this study indicate that the principal's leadership variable has a significant contribution to improving teacher performance. Furthermore, the competencies possessed by a teacher also have a significant contribution to improving teacher performance.
Analysis of Increasing The Competitiveness of MSME Business through Entrepreneurial Competence, Entrepreneurial Orientation, and Customers Relationship Management Sembiring, Lenny Dermawan; Setyawati, Amelia; Indajang, Kevin; Doloksaribu, Winda Sri Astuti; Sudirman, Acai
FIRM Journal of Management Studies Vol 8, No 2 (2023): FIRM JOURNAL OF MANAGEMENT STUDIES
Publisher : President University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33021/firm.v8i2.4575

Abstract

MSME actors are starting to be concerned about management governance and trying to improve their abilities by participating in several competency-based training held by the central government and regional governments. Even so, only some MSMEs can develop their business competitiveness. This study mainly aims to analyze the increase in the competitiveness of MSME businesses through entrepreneurial competence, entrepreneurial orientation, and customer relationship management. This study used a library and field research design with a causal associative approach. This study used a total sample of 170 samples. Data analysis confirms that entrepreneurial competence, orientation, and customer relationship management significantly affect MSME Competitiveness. The implications of this research highlight the importance of developing entrepreneurial competencies for SMEs. The implication is that MSMEs must invest time and resources in training and developing entrepreneurial skills to increase brand competitiveness. Furthermore, the importance of customer relationship management (CRM) in increasing the competitiveness of MSMEs. Furthermore, MSMEs need to pay attention to relationship management with their customers. They must understand customer needs, provide quality service, and build long-term customer relationships.
Kinerja Pegawai dipengaruhi oleh Kemampuan Intelektual dan Disiplin Kerja Kevin Indajang; Vivi Candra; Dermawan Perangin Angin; Nelly Ervina; Sudung Simatupang
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 3 No. 4: Mei 2024
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v3i4.2878

Abstract

Kinerja karyawan sangat dibutuhkan oleh organisasi agar tujuan yang telah dutetapkan dapat tercapai dengan harapan dapat terjadi melalui kemampuan intelektual karyawan dan pelaksanaan disiplin kerja yang ada. Tujuan penelitian ini untuk mengetahui pengaruh kemampuan intelektual dan disiplin kerja terhadap kinerja karyawan Hotel Sapadia Pematangsiantar yang berjumlah 45 karyawan. Hasil penelitian ditemukan bahwa kemampuan intelektual dan disiplin kerja berpengaruh secara positif dan signifikan terhadap kinerja karyawan secara simultan Untuk uji parsial kemampuan intelektual terhadap kinerja karyawan berpengaruh kinerja karyawan, variabel disiplin kerja juga berpengaruh positif dan signifikan terhadap kinerja karyawan. Hal ini bermakna ketika kemampuan intelektual karyawan baik dan juga penerapan disiplin kerja yang baik maka akan mampu menghasilkan kinerja yang baik juga pada karyawan, karena tujuan organisasi dapat tercapai dengan kinerja yang baik.
Analysis of the Mediation Effect of Organizational Creative Climate on the Relationship of Self-Efficacy to Innovative Work Behavior Indajang, Kevin; Romy, Elly; Sembiring, Lenny Dermawan; Chandra, Erbin; Sudirman, Acai
International Journal of Business, Law, and Education Vol. 4 No. 2 (2023): International Journal of Business, Law, and Education
Publisher : IJBLE Scientific Publications Community Inc.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/ijble.v4i2.263

Abstract

the potential for failure. Most business actors just starting their businesses experience the stigma of fear of failure, which can hinder innovation. In the context of MSMEs in the Lake Toba tourist area, the relationship between organizational creative climate (OCC), Self-Efficacy, and innovative work behavior can be very relevant. This research aims to analyze the mediating effect of organizational creative climate on the influence of self-efficacy on innovative work behavior. The results of this study confirm that self-efficacy has a significant effect on organizational creative climate. Organizational creative climate has a significant influence on innovative work behavior. The results further confirm that organizational creative climate can mediate the relationship between self-efficacy and innovative work behavior. The practical implications of this research can be the basis for advocacy to the government and related parties to provide further support to MSMEs in the region. This can involve policies that support the formation of an organizational creative climate and increase Self-Efficacy among MSME players.
The Influence of Entrepreneurial Orientation and Customer Relationship Management on MSME Competitiveness Sembiring, Lenny Dermawan; Setyawati, Amelia; Indajang, Kevin; Putri, Juan Anastasia; Sudirman, Acai
International Journal of Business, Law, and Education Vol. 4 No. 2 (2023): International Journal of Business, Law, and Education
Publisher : IJBLE Scientific Publications Community Inc.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/ijble.v4i2.285

Abstract

Competitive advantage is realized through continuous sustainability (sustainable competitive advantages), so new strategies must be designed. The strategy designed will certainly be able to dominate both the old market and the new market. The main aim of this research is to analyze the influence of entrepreneurial orientation and customer relationship management on MSME competitiveness. This research uses a literature and field design with a causal associative approach. This study uses a research instrument test consisting of validity and reliability tests. The quantitative analysis consists of a normality test, regression test, hypothesis test, correlation test, and coefficient of determination. Data analysis confirms that entrepreneurial orientation and customer relationship management have a significant effect on MSME competitiveness. The implications of research on entrepreneurial orientation and Customer Relationship Management (CRM) on business competitiveness can provide valuable insights for Micro, Small, and Medium Enterprises (MSME) owners and related parties. Research on entrepreneurial orientation and CRM can help MSMEs develop more targeted business strategies. They can understand how innovation and customer relationship management can be key drivers of their business competitiveness.
CORE VALUE BERAKHLAK MENJADI NILAI DASAR ETIKA DAN BUDAYA KERJA APARATUR SIPIL NEGARA SEBAGAI PELAYANAN PUBLIK Sudung Simatupang; Kevin Indajang; Ernest Grace; Vivi Candra; Dermawan Perangin-Angin
Journal of Innovation Research and Knowledge Vol. 5 No. 4: September 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The State Civil Apparatus (ASN) today has a basic value of work ethics and culture, this is known as CoreValue Berahlak, and is used as a guideline in the process of carrying out its duties and functions as a public servant. This research uses a qualitative method, which contains a description of the State Civil Apparatus (ASN) as a public servant, and is always guided by the provisions provided by the government, which in this case are guidelines for the CoreValue Berahlak. By applying BERAKHLAK values (Service-Oriented, Accountable, Competent, Harmonious, Loyal, Adaptive, and Collaborative), ASN can work more professionally and quality in providing services to the community. BERAKHLAK Core Values are not just a slogan, but as the main principle that must be applied by every ASN to create quality, professional, and community-oriented public services
DAMPAK KETERLIBATAN KERJA DAN DISIPLIN KERJA TERHADAP KINERJA PEGAWAI Grace, Ernest; Indajang, Kevin; Putra, Hendrick Sasimtan; Candra, Vivi; Simatupan, Sudung
Jurnal Ilmiah Global Education Vol. 4 No. 4 (2023): JURNAL ILMIAH GLOBAL EDUCATION, Volume 4 Nomor 4, Desember 2023
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v4i4.1504

Abstract

The ability of an organization to be able to achieve its goals cannot be separated from the ability of employees to always be involved in their work and apply work discipline that applies in the organization. The results of a study of civil servants of the Regional Secretariat of Samosir Regency as many as 118 people, using Slovin formula were obtained by respondents 91 employees. For instrument validity tests, valid results are found, while for reliability, reliable results are found. The equation of multiple regression found that work involvement and work discipline found a positive direction coefficient on employee performance with the results of the equation. Then for a partial test, it was found that employee involvement had a positive and significant influence on employee performance, the influence of work discipline on employee performance found positive and significant results on employee performance. Simultaneously, the results were obtained that work involvement and work discipline had a positive and significant effect on employee performance. When employees are always involved in their work and are able to follow all work disciplines applied by the organization, it will directly produce good performance as well.
KEPUASAN KONSUMEN YANG DIPENGARUHI OLEH KUALITAS PELAYANAN PADA CAFÉ JERAPAH KOTA PEMATANG SIANTAR Grace, Ernest; Indajang, Kevin; Sasimtan Putra, Hendrick; Candra, Vivi; Simatupang, Sudung
Jurnal Ilmiah Satyagraha Vol. 8 No. 2 (2025): Jurnal Ilmiah Satyagraha
Publisher : Universitas Mahendradatta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47532/80hs9h76

Abstract

Abstrak – Peningkatan kualitas pelayanan merupakan langkah strategis bagi perusahaan untuk menjamin kepuasan konsumen, khususnya apabila pelayanan yang diterima dan dirasakan (perceived service) sesuai dengan harapan konsumen. Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan terhadap kepuasan konsumen pada Café Jerapah di Kota Pematang Siantar. Metode penelitian yang digunakan adalah kuantitatif dengan pendekatan deskriptif dan analisis regresi linear sederhana. Hasil uji validitas menunjukkan bahwa instrumen untuk variabel kualitas pelayanan dan kepuasan konsumen memenuhi standar validitas. Uji reliabilitas juga menunjukkan bahwa kedua variabel tersebut reliabel. Hasil analisis regresi menunjukkan bahwa kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan konsumen. Dengan demikian, peningkatan kualitas pelayanan secara langsung berpengaruh dan dapat meningkatkan kepuasan konsumen di Café Jerapah.   Kata kunci: kualitas pelayanan, kepuasan konsumen, café     Abstract – Improving service quality is a strategic step for companies to ensure customer satisfaction, particularly when the services received and perceived align with customer expectations. This study aims to examine the influence of service quality on customer satisfaction at Café Jerapah in Pematang Siantar City. The research employed a quantitative method with a descriptive approach and simple linear regression analysis. The validity test results indicated that the instruments for both service quality and customer satisfaction variables met the validity standards. The reliability tests also showed that both variables were reliable. The regression analysis revealed that service quality has a positive and significant effect on customer satisfaction. Therefore, enhancing service quality can directly give effect and improve customer satisfaction at Café Jerapah.   Keywords: service quality, customer satisfaction, café
SISTEM PEMBAYARAN CASH ON DELIVERY TERHADAP KEPUTUSAN PEMBELIAN DI SHOPEE Simatupang, Sudung; Susanti, Desi; Butarbutar, Marisi; Indajang, Kevin; Girsang, Rosita Manawari
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 1 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i1.10711

Abstract

The development of digital technology has made the business world provide more innovative services in reaching a wider range of consumers, one of the systems that is expected to support these efforts is the Cash On Delivery (COD) service with the hope that it can support purchasing decisions. The results of the study found that there is a positive direction coefficient from Cash On Delivery on purchasing decisions, with the ability to explain Cash On delivery to purchasing decisions worth a strong correlation (R). The partial hypothesis test (Test) t shows a positive and significant effect of the Cash On Delivery variable on purchasing decisions. This means that Cash On Delivery is able to support the decision of consumers to make purchases when these consumers do not have a digital payment system, such as mobile banking, shoope pay, funds and so on.
Co-Authors Acai Sudirman AMELIA SETYAWATI, AMELIA Andronicus, Melkyory Andy Wijaya Azuar Juliandi Butarbutar, Marisi Candra, Vivi Christine Dewi Nainggolan Darwin Lie Dermawan Perangin Angin Dermawan Perangin-angin Desi Susanti Desi Susanti Dharma, Edy Dian Ariani Doloksaribu, Winda Sri Astuti Donny Dharmawan Edy Dharma Efendi Efendi Efendi, Efendi Eliza Arshandy Erbin Chandra Ernest Grace Fachrurazi Fitria Halim Fitria Halim Girsang, Rosita Manawari Hendrick Sasimtan Putra Juan Anastasia Putri Jufrizen Kisno - Lenny Dermawan Sembiring M.M, Besse Faradiba Malini Lubis, Fatimah Marthin Hutler Ambarita Martin Yehezkiel Sianipar Marto Silalahi Nainggolan, Anju Bherna D. Nelly Ervina Novita, Yulia Pawer Darasa Panjaitan Putra, Loist Abdi Robert Tua Siregar Romy, Elly Rosita Manawari Girsang Ruth Tridianty Sianipar Sasimtan Putra, Hendrick Saut Maruli Tua Pandiangan Senoaji, Fauzie sherly sherly Silitonga, Hery Pandapotan Simatupan, Sudung Simatupang, Sudung Simatupang, Sudung Siregar, Liper Sudung Simatupan Sudung Simatupang Sudung Simatupang Sudung Simatupang Syamsul Hadi Umaima Umaima Vivi Candra Vivi Candra Vivi Candra Yulia Novita