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Servqual and service trust as moderation variables in the analysis of user satisfaction in the use of ciputra education digital experience: TAM2 approach Salim, Ika Raharja; Suryani, Erma
Enrichment : Journal of Management Vol. 13 No. 5 (2023): December
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v13i5.1766

Abstract

The development of Technology 5.0 and the occurrence of COVID-19 have made the implementation of technology a crucial aspect, especially in education, particularly in the data management of higher education institutions. The Research and Community Service Institute of Ciputra University Surabaya has developed and implemented the Ciputra Education Digital Experience (CEdX) information system, but no evaluation has been conducted before. The theory used in this research is the Technology Acceptance Model 2 (TAM2), with the moderating variables of Service Quality (Servqual) and Service Trust. A quantitative research method is employed, with data collection using a questionnaire, and data processing using SMARTPLS 4. Based on 228 collected data, all variables meet validity criteria, with outer loading > 0.6 and fulfilling construct reliability, with Cronbach's alpha > 0.7. In the overall hypothesis testing, 7 hypotheses are accepted, and 9 hypotheses are rejected. The subjective norm variable in this study indicates no influence, possibly due to the SN context being supervisors. Furthermore, output quality and result of demonstrability also have no effect. Service trust is proven not to have a significant influence. Meanwhile, variables that do have an impact show that the ease of use and usefulness of CEdX affect the intention to use CEdX, as evidenced by the p-value of PEU and PU < 0.05. In addition, the quality of the Research and Community Service Institute's services also reinforces and increases faculty members' intention to use CEdX
Perancangan Tata Kelola dan Manajemen Risiko Teknologi Informasi Menggunakan Kerangka Kerja Cobit 2019 pada Kota Cerdas Pemerintah Kabupaten Mahardikaningtyas, Rahmayanti; Suryani, Erma
COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 5 No. 3 (2025): COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/comserva.v5i3.3246

Abstract

Digital transformation driven by the smart city concept has encouraged local governments to integrate information technology into public services. However, high dependency on information systems without adequate risk management poses serious threats to organizational effectiveness, service continuity, and public trust. This study aims to design IT governance and risk management at the Department of Communication and Informatics (Diskominfo) of a district government using the COBIT 2019 framework, focusing on domain EDM03 (Ensure Risk Optimization) and APO12 (Managed Risk). A descriptive-qualitative method was employed using capability assessment through questionnaires, observations, and interviews with 12 key respondents mapped using the RACI model. The results show that the risk governance capability in EDM03 is at Level 2 (Managed), while APO12 is at Level 3 (Defined). The gap analysis reveals the need to strengthen procedural documentation, integrate risk reporting systems, and increase awareness of IT security. This study provides comprehensive risk mitigation recommendations across people, process, and technology aspects. If properly implemented, these strategies are expected to enhance service efficiency, reliability, and institutional readiness for secure and sustainable digital transformation.
Pengembangan Media Pembelajaran Interaktif Berbasis Realistic Mathematic Education (RME) pada Sistem Persamaan Linear Dua Variabel dan Sistem Persamaan Linear Tiga Variabel (SPLDV dan SPLTV): Development of Realistic Mathematic Education (RME) Based Interactive Learning Media on Two-Variable Linear Equation System and Three Variable Linear Equation System (SPLDV and SPLTV) Suryani, Erma
Jurnal Cerdas Sifa Pendidikan Vol 10 No 1 (2021): Jurnal Cerdas Sifa Pendidikan
Publisher : Fakultas Keguruan dan Ilmu Pendidikan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/csp.v10i1.11751

Abstract

Tujuan penelitian ini adalah mengembangkan media pembelajaran interaktif berbasis Realistic Mathematic Education (RME) pada materi sistem persamaan linear dua variabel dan sistem persamaan linear tiga variabel (SPLDV dan SPLTV) serta untuk mengetahui persepsi siswa terhadap media pembelajaran yang telah dibuat. Jenis peneltian ini adalah penelitian pengembangan. Model penelitian pengembangan yang digunakan adalah model ADDIE. Penelitian ini mengacu pada pembelajaran Realistic Mathematic Education (RME) dalam pembuatan media pembelajaran dan pemberian angket untuk mengetahui persepsi siswa. Dari hasil pengembangan yang dilakukan terhadap media pembelajaran, didapat hasil angket persepsi siswa dengan rerata dari 10 butir pertanyaan adalah 80,06% dan dikategorikan bahwa media pembelajaran interaktif berbasis Realistic Mathematic Education (RME) pada materi sistem persamaan linear dua variabel dan sistem persamaan linear tiga variabel (SPLDV dan SPLTV) di MAN 2 Kota Jambi dalam kategori baik dan mendapat respon positif dari siswa. Kata Kunci : Pengembangan Media, Realistic Mathematic Education (RME)
PENGARUH THIN CAPITALIZATION, TRANSFER PRICING, SALES GROWTH DAN FINANCIAL CONSTRAINTS TERHADAP PENGHINDARAN PAJAK Suryani, Erma; Prastiani, Siti Chaerunisa
Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Vol. 2 No. 11 (2024): Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi
Publisher : Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi

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Abstract

Tujuan dari penelitian ini adalah untuk mengetahui atau menguji pengaruh thin capitalization, tansfer pricing, sales growth dan financial constraints terhadap penghindaran pajak pada perusahaan terdaftar di Bursa Efek indonesia (BEI). Populasi penelitian ini adalah perusahaan sektor consumer non cylclicals yang terdaftar di Bursa Efek Indonesia selama perode 2018-2022. Sampel penelitian ini diperoleh dengan menggunakan metode porpusive sampling, dimana hanya 20 perusahaan consumer non cyclicals yang terdaftar di Bursa Efek Indonesia yang memenuhi kriteria, sehingga diperoleh 100 data yang digunakan sebagai sampel penelitian. Sumber data pada penelitian ini diperoleh dari website Bursa Efek Indonesia. Penelitian ini menggunakan regresi berganda untuk menguji pengaruh masing-masing variabel terhadap penghindaran paja. Dalam penelitian ini menunjukan hasil bahwa thin capitalization dan sales growth berpengaruh terhadap penghindaran pajak. Sedangkan transfer pricing dan financial constraints tidak berpengaruh terhadap penghindaran pajak
Pemodelan Simulasi Sistem Dinamik untuk Meningkatkan Jumlah Pendapatan Unit Rawat Inap Rumah Sakit Islam Surabaya A.Yani Romadhon, Anwar; Suryani, Erma
Jurnal Teknologi Informasi dan Ilmu Komputer Vol 7 No 3: Juni 2020
Publisher : Fakultas Ilmu Komputer, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25126/jtiik.2020703126

Abstract

Perkembangan rumah sakit di Indonesia semakin meningkat, sejak tahun 2012 sampai 2018 mengalami peningkatan dengan rata – rata 5.2%. Tentunya hal tersebut memiliki dampak terhadap daya saing yang lebih kompetitif. Kebijakan pemerintah Indonesia  yang mengharuskan rumah sakit bekerja sama dengan Jaminan Kesehatan Nasional (JKN) guna pemerataan  pelayanan kesehatan mempengaruhi jumlah pendapatan. Faktanya asuransi BPJS Kesehatan mengalami defisit anggaran yang nilainya sangat besar. Manajement rumah sakit harus mencari strategi dan kebijakan yang tepat dalam upaya memaksimalkan pendapatan khususnya di era JKN. Pembatasan jumlah kunjungan tidak mungkin dilakukan mengingat sebagian besar pasien berasal dari peserta BPJS Kesehatan. Tujuan penelitian ini dilakukan untuk menemukan kebijakan dan solusi yang tepat bagi rumah sakit untuk mendapatkan keuntungan finasial dalam kondisi defisitnya anggaran asuransi kesehatan. Penting informasi membuat manajemen rumah sakit berupaya untuk memanfaatkan teknologi informasi sebagai media untuk merancang strategi bisnisnya, simulasi komputer seperti pemodelan sistem dinamik mempu menggambarkan dan mensimulasikan sistem secara nyata yang mengacu pada data,  sehingga pemangku kepentingan dapat memprediksi kondisi yang bisa terjadi dimasa depan. Hasil penelitian menunjukkan bahwasanya dengan merubah sistem pembayaran dari Fee For Services menjadi INA - Case Base Groups dapat memberikan keuntungan lebih bagi rumah sakit, hal ini dikarenakan tarif yang ditetapkan menyesuaikan dengan tarif rumah sakit di seluruh Indonesia. Temuan lain yang perlu diperhatikan adalah piutang pihak asuransi mengalami peningkatan, tentunya hal tersebut perlu perhatian lebih, serta bisa dijadikan bahan pertimbangan untuk mengubah sistem pembayaran karena sesuai hasil simulasi dapat memaksimalkan jumlah pendapatan . Lokasi penelitian di unit rawat inap, rumah sakit islam surabaya, diharapkan dari hasil pemodelan simulasi bisa dijadikan sebagai gambaran atau acuan bagi manajemen puncak rumah sakit dalam mengambil sebuah keputusan sebagai strategi bisnis. Abstract Hospital development in Indonesia has increased, from 2012 to 2018 has increased by an average of 5.2%.. Of course this has an impact on more competitive competitiveness. Indonesian government policy that requires hospitals to work closely with the National Health Insurance (JKN) in order to equalize health services affects the amount of revenue. The fact is that BPJS Health insurance has a very large budget deficit. Hospital management must find the right strategy and policy in an effort to maximize revenue, especially in the JKN era. Limiting the number of visits is not possible considering that most patients come from BPJS Health participants. The purpose of this study was to find the right policies and solutions for hospital to obtain financial benefits in the health insurance budget deficit. Important information makes hospital management strive to utilize information technology as media for designing business strategies, computer simulations such as dynamic system modeling can describe and simulate real systems that refer to data, so that stakeholders can predict conditions that can occur in the future. The results showed that by changing the payment system from Fee For Services to INA - Case Base Groups can provide more benefits for hospital, this is because the rates set adjust to hospital rates throughout Indonesia. Another finding that needs to be considered is that the insurance receivables have increased, of course it needs more attention, and can be taken into consideration to change the payment system because according to the simulation results can maximize the amount of income. The location of research in the inpatient unit, Surabaya Islamic hospital, is expected from the results of simulation modeling can be used as an illustration or reference for top management of the hospital in making a decision as a business strategy.
The Degree of Religiosity, Motivation, Islamic Personality, and Cultural Values of Software Developers and Their Relevance to Work Behavior Utami, Meinarini Catur; Al Anziy, Misyal S; Rosyada, Dede; Suryani, Erma; Hakiem, Nashrul
JURNAL INDO-ISLAMIKA Vol. 14 No. 1 (2024)
Publisher : Graduate School of UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/jii.v14i1.39839

Abstract

The use of the Internet in various fields has grownrapidly, as it makes one's activities more efficient andeffective. This necessitates the development of anapplication specific to its intended use, which in turnrequires a software developer's expertise. Indonesia hasa scarcity of software developers, a situation akin to anIT crisis that indirectly impacts software developerperformance. This study aims to determine the level ofreligiosity, motivation, Islamic personality, and culturalvalue of software developers, as well as theirrelationship to work behavior. A quantitative approachwas used, with 157 respondents from West Java, Jakarta,and Banten surveyed and 15 interviewed. The study'sfindings showed that the respondents' religiosity,motivation, Islamic personality, and cultural values hadalready entered the good category. According torespondents, there was a significant relationshipbetween religiosity, motivation, Islamic personality,cultural values, and work behavior.
Tathbīq Tharīqah al-Tamyīz fī Ta’līm Qawāid al-Lughah al-‘Arabiyah li Tarqiyah Mahāah Qirāah Kutub al-Turās Azizurahman, Azizurahman; Fadli, Adi; Suryani, Erma
Jurnal Alfazuna : Jurnal Pembelajaran Bahasa Arab dan Kebahasaaraban Vol. 8 No. 2 (2024): June
Publisher : Prodi Pendidikan Bahasa Arab FTK UIN Sunan Ampel

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/alfazuna.v8i2.3917

Abstract

Purpose- This paper describes the implementation and evaluation system of the Tamyiz method in learning Arabic grammar to improve the skill of reading heritage books in the Dinul Qoyyim Islamic Boarding School, Gunung Sari West Lombok, Halaqah Mubtadi. Design/ Methodology/Qualitative - This field research uses a qualitative descriptive analysis approach, where the data sources consist of primary and secondary data sources, using observation, interview and documentation techniques. At the same time, data analysis is done by data reduction, presentation and verification. Test the validity of the data using validity testing in the form of extended observations, triangulation, increasing accuracy, negative case analysis, and organ screening. Findings- The research findings indicate that the Tamyiz method, implemented through repetitive and varied exercises such as reading, memorization, and singing, significantly enhances students' understanding of grammar and morphology. Using the book "Fathul Qarib" as the primary text facilitates students' comprehension of Arabic grammar. The rhythm of singing exercises, inspired by children's songs and popular prayers, makes students more active in learning. Improvements in understanding and memorizing sentences, as well as ease in reading classical texts (kutubut turath), demonstrate the effectiveness of the Tamyiz method in learning Arabic grammar to improve the skill of reading heritage books. Research Limitation- The study's limitations include its single-site focus at the Dinul Qoyyim Islamic Boarding School potentially limiting generalizability. The small sample size, focused on beginner students, may not fully represent broader educational contexts. Reliance on qualitative methods and a short duration restrict the depth of analysis and long-term impact assessment. Additionally, the specific cultural and religious context may affect applicability elsewhere. Future research should aim for broader sampling and longer-term assessments.
Model-based Decision Support System Using a System Dynamics Approach to Increase Corn Productivity Suryani, Erma; Rafi, Haris; Utamima, Amalia
Journal of Information Systems Engineering and Business Intelligence Vol. 10 No. 1 (2024): February
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jisebi.10.1.139-151

Abstract

Background: As the population increases, the need for corn products also increases. Corn is needed for various purposes, such as food consumption, industry, and animal feed. Therefore, increasing corn production is crucial to support food availability and the food industry. Objective: The objective of this project is to create a model to increase corn farming productivity using scenarios from drip irrigation systems and farmer field school programs. Methods: A system dynamics approach is utilized to model the complexity and nonlinear behaviour of the corn farming system. In addition, several scenarios are formulated to achieve the objective of increasing corn productivity. Results: Simulation results showed that adopting a drip irrigation system and operating a farmer field school program would increase corn productivity. Conclusion: The corn farming system model was successfully developed in this research. The scenario of implementing a drip irrigation system and the farmer field school program allowed farmers to increase corn productivity. Through the scenario of implementing a drip irrigation system, farmers can save water use, thereby reducing the impact of drought. Meanwhile, the scenario of the farmer field school program enables farmers to manage agriculture effectively. This study suggests that further research could consider the byproducts of corn production to increase the profits of corn farmers.   Keywords: Corn Farming, Decision Support System, Modeling, Simulation, System Dynamics
Pentingnya Motivasi Dalam Menumbuhkan Kreativitas Anak Panti Asuhan Pelopor Ytim Dan Dhuafa Pamulang Dalam Bidang Agrikultural Sebagai Orientasi Di Era Adaptasi Kebiasaan Baru Fadillah, Muhamad Rifqi; Hakim, Fahmi Aulia; Amelia, Lavica; Suryani, Erma
Prosiding Dedikasi: Pengabdian Mahasiswa Kepada Masyarakat Vol. 2 No. 1 (2022): PROSIDING DEDIKASI OKTOBER
Publisher : Universitas Pamulang

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Abstract

Permasalahan terkait limbah sampah merupakan salah satu yang belum terselesaikan sampai saat ini, dimana dampak dari limbah sampah dapat mempengaruhi hampir seluruh sektor seperti pencemaran pada tanah dan lingkungan akibat pembuangan sampah sembarangan serta pencemaran udara yang diakibatkan pembakaran sampah, permasalahan tersebut ditambah lagi dengan proses pembelajaran atau pemberian edukasi yang diajarkan pada sekolah formal hanya berupa pembelajaran materi secara umum, sedangkan edukasi terkait permasalahan lingkungan dan pengolahan barang yang sudah tidak terpakai masih kurang diajarkan pada para siswa. Berdasarkan permasalahan tersebut tujuan kami mengadakan kegiatan pmkm di yayasan yatim dan dhuafa pelopor kepedulian yaitu agar para peserta lebih memahami tentang pentingnya menjaga lingkungan dan meningkatkan kreativitas anak dengan mengolah limbah sampah botol bekas yang mana dalam proses pelaksanaannya menggunakan 2 metode berupa edukasi terkait permasalahan lingkungan dari adanya limbah sampah dan juga terapan berupa pengolahan limbah sampah botol bekas menjadi suatu barang bermanfaat berupa pot hias. dan dari hasil pelaksanaan kegiatan pmkm ini didapatkan para peserta menjadi lebih paham tentang cara menjaga lingkungan dan kreativitas anak dapat terasah dengan proses pembuatan, pewarnaan serta penanaman pada botol bekas. Diharapkan dengan adanya kegiatan pmkm ini para peserta dapat lebih menjaga lingkungan dengan tidak membuang sampah sembarangan terlebih lagi dapat memanfaatkan limbah sampah yang ada diolah menjadi barang yang memiliki nilai manfaat. Kata Kunci: Pencemaran Lingkungan; Menanam; Kreatifitas
Penguatan Implementasi Kurikulum Merdeka melalui Pelatihan Kompetensi Pedagogik Berbasis Digital pada Guru SDN 1 Penyaring Nurhairunnisah, Nurhairunnisah; Nurjumiati, Nurjumiati; Suryani, Erma
Bima Abdi: Jurnal Pengabdian Masyarakat Vol. 5 No. 1 (2025): Bima Abdi: Jurnal Pengabdian Masyarakat
Publisher : Yayasan Pendidikan Bima Berilmu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53299/bajpm.v5i1.1241

Abstract

Kegiatan program Pemberdayaan Kemitraan Masyarakat (PKM) bertujuan untuk memberikan solusi terhadap permasalahan yang dihadapi oleh mitra yaitu pemahaman guru mengenai kurikulum merdeka baik dari tahap perencanaan, pelaksanaan maupun evaluasi masih sangat minim atau yang disebut dengan kemampuan pedagogik. Oleh karena itu Tim PKM memberikan penguatan melalui osialisasi, pelatihan dan pendampingan kepada kelompok guru tentang bagaimana implementasi kurikulum merdeka melalui pelatihan kompetensi pedagogik guru berbasis digital. Kegiatan PKM ini dilaksanakan 3 tahap yaitu tahap persiapan, tahap pelaksanaan dan tahap evaluasi. Tingkat pemahaman guru diukur dari hasil nilai pretest dan postest engan menggunakan uji N-Gain. Hasil perhitungan menunjukkan bahwa besar nilai N-Gain yaitu 0,66 yang terletak pada kategori sedang, hal ini menunjukkan bahwa peningkatan pemahaman kelompok guru SDN 1 Penyaring mengenai implementasi kurikulum merdeka dan asesmen pembelajaran meningkat dengan kategori sedang.  Tingkat antusias guru memenuhi indikator antusias yaitu sebesar 89% kategori tinggi yang artinya guru sangat antusias dalam mengikuti, menyimak dan memberikan tanggapan baik berupa pertanyaan atau menjawab perrtanyaa selama proses pelatihan dan pendampingan. Selama pelatihan dan pendampingan kehadiran seluruh guru berjumlah 10 guru mengikuti pelatihan dari pertemuan pertama sampai pertemuan terakhir.
Co-Authors Abadi, Syauqi Saswatata Nawal Adi Bandono Adi Fadli Aisyah Rahmawati Al Anziy, Misyal S Amalia Utamima Amalia, Shinta Amelia, Lavica Anisa Dzulkarnain Ardianti, Suji Arif Wibisono Arman Hakim Nasution Armansyah Putra, Armansyah Astuti, Feky Fuji Az-Zahra, Farah Helga AZIZURAHMAN, AZIZURAHMAN Bambang Trigunarsyah, Bambang Bangun Muljo Sukojo, Bangun Muljo Berlian Rahmy Lidiawaty Buliali, Joko Lianto Catra Aldino Daffa, Bariqi Raihan Dede Rosyada Diyasa, I Gede Susrama Mas Dody Hartanto Erwin Widodo Fadillah, Muhamad Rifqi Fadlillah, Muhammad Syamil Faradibah, Amaliah Febrianti, Nur Aida Hakim, Fahmi Aulia Hamizi Hamizi, Hamizi HANDEWI P.S. RACHMAN Hayatun Nufus Hermansyah Hermansyah Hermansyah Iftitah, Insiyatul Isabella, Putri Dwi Kamaruddin Kamaruddin Kukuh, April Kusuma, Moch. Farrel Arrizal Mahardikaningtyas, Rahmayanti Mahdi, Aulia Mahendrawathi ER Meinarini Catur Utami Merdekawaty, Ana Mudjahidin Muh. Faisal Muhammad, Ghifary Musahrain, Musahrain Nashrul Hakiem Nurbani, Muhammad Fauzan Nurfatikha, Rih Prajna Nurhairunnisah, Nurhairunnisah Nurjumiati Nurjumiati Nurkasanah, Ika Nurmansyah . NYOMAN DITA PAHANG PUTRA, NYOMAN Pamudi Pamudi, Pamudi Pramana, Aprina Mediyanti Pramundito, Rahmatika Jagad Prasetyohadi, Latif Prastiani, Siti Chaerunisa Priambodo, Tegar Ganang Satrio Prihatina, Ocha Putri Perdana Putri, Regina Verra Santiara Yahya Rachman Arief, Rachman Rafi, Haris Rahman, Hardianto Rahmawati Patta, Rahmawati Ramadina, Raysa Farah Mumtaz Raulia Riski Reyza Yana Putra, Muhammad Romadhon, Anwar Romi Aprianto Rosyidah Alfitri Rully Agus Hendrawan Salim, Ika Raharja Sayidiman Suharyo, Okol Sri Syahrilfuddin Syahrilfuddin, Syahrilfuddin Syaiful Hidayat, Syaiful Syarif Fitriyanto Virna Muhardina, Virna Walidain, Sri Nurul Widodo, Triady Widyaningsih, Nilasari Mukti Wijaya, Taurisa Yahya, Fahmi Yuniarto, Muhammad Nur Zulkarnain Zulkarnain