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Reflection of Customer Experience and Destination Image of Tourist Trust through Satisfaction Mediation Suryaningsih, Ika Barokah; Nugraha, Kristian Suhartadi Widi; Sukmalangga, Arnas Yulio
Hasanuddin Economics and Business Review VOLUME 4 NUMBER 1, 2020
Publisher : Faculty of Economics and Business, Hasanuddin University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26487/hebr.v4i1.2329

Abstract

In the tourism services sector, tourist experience and destination image are the keys to create tourist satisfaction. Thus, tourists are expected to gain pleasure and lead to a build of tourist' trust in the beach destination. Research objectives are to prove the effect of customer experience and destination image on trust through the mediation of tourist satisfaction. The population were all tourists who had visited a beach in Trenggalek Regency more than two times. The sampling technique used was accidental sampling with 193 respondents. Data collection was carried out by a questionnaire containing statement items which were given a score of 1-5 using a Likert scale, and the analysis tool was use PLS. The results imply that customer experience and destination image affect tourist satisfaction. Tourist experience was not significant on trust, but destination image influences trust of the tourist.On the other hand, tourist satisfaction affects tourist' trust. This research proves that the more satisfied tourists, it would be to increase tourist’ trust. The Sobel test shows that the intervening variable, namely tourist satisfaction, can mediate the influence of the variable of tourist experience and destination image on trust when visiting the beach
ENTREPRENEURIAL INTENTION ON SELF-EFFICACY AND BUSINESS INDEPENDENCE OF HINDU GENERATION TOWARDS GOLDEN INDONESIA Wijaya, I Gede Bayu; Suryaningsih, Ika Barokah; Sudaryanto, Sudaryanto; Prihatini, Dewi
Waisya : Jurnal Ekonomi Hindu Vol 4 No 2 (2025)
Publisher : Institut Agama Hindu Negeri Gde Pudja Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53977/jw.v4i2.3161

Abstract

Penelitian ini bertujuan untuk mengkaji generasi muda Hindu di Kota Mataram dalam mendukung program Pemerintah menuju Indonesia emas pada tahun 2045. Lokasi penelitian difokuskan di Kota Mataram, dimana Kota Mataram merupakan ibu Kota Provinsi Nusa Tenggara Barat,Indonesia dimana Lembaga Pendidikan Sebagian besar berada di Kota Mataram, serta penduduk yang beragama Hindu terbesar berada di Kota Mataram. Karakteristik kota Mataram yang majemuk dapat mendukung dari penelitian yang dilakukan. Fokus penelitian ini mengangkat efikasi diri dan kompetensi dari generasi muda Hindu di Kota Mataram dalam menjalankan dan membentuk usaha. Efikasi diri membentuk niat generasi muda Hindu sehingga akan menumbuhkan jiwa kewirausahaan, selain itu kompetensi kewirausahaan sangat mendukung didalam menjalankan usaha tersebut. Peran Pendidikan berpengaruh bagi generasi muda Hindu dimana Pendidikan membantu memberikan wawasan, gambaran hingga pelatihan yang berguna sebelum generasi muda Hindu menjalankan usahanya secara mandiri, selain itu factor lingkungan berperan penting seperti lingkungan keluarga dan sekitar dari generasi muda Hindu dapat mempengaruhi karakter dari generasi muda Hindu apakah akan berani mengambil Keputusan untuk menjadi wirausaha atau tidak. Pengembangan penelitian sejenis perlu dilakukan, saran yang dapat diberikan untuk penelitian selanjutnya yakni perlunya menambah variabel proses pembentukan karakter dalam Pendidikan berwirausaha sehingga dapat mengembangkan penelitian ini.
Analysis of the BLUD puskesmas UPTD strategy to achieve organizational effectiveness using the SPACE Matrix Approach Heruddin, Heruddin; Suryaningsih, Ika Barokah; Dewanto, Iwan
International Journal of Financial, Accounting, and Management Vol. 7 No. 1 (2025): June
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ijfam.v7i1.2431

Abstract

Purpose: This study aimed to analyze the strategy of the UPTD Health Center with BLUD status in Jember Regency using the SPACE matrix approach. Method: This research was a quantitative descriptive study. Data processing and analysis were performed by quantitative analysis using the SPACE matrix, and data collection was conducted in a cross-sectional manner. The sample size of four health centers was selected using the purposive sampling technique. The primary data collection technique using questionnaire instruments was then validated using focus group discussions (FGD) and partly using secondary data from the Health Center. Results: The results of the SPACE matrix analysis show that Health Centers with weak internal strength are in the competitive quadrant, while Health Centers with strong internal strength are in the aggressive quadrant. The two categories of Health Centers are measured in the effectiveness of their organizations based on aspects of financial performance with BLUD maturity indicators showing liquidity results at level 5 (optimizing), efficiency at level 3 (Defined), effectiveness at levels 4 and 5 (Predictable and Optimizing), and maturity levels at level 5 (optimizing) and in terms of service performance, namely, the Community Satisfaction Index with good results for health centers that have weak internal strength and are very good at health centers with strong internal strength. Conclusions: Health centers with strong internal capacity are in the aggressive quadrant and can pursue proactive strategies, whereas weaker ones fall in the competitive quadrant and require cost control. Overall, BLUD status enhances financial and service performance. Limitations: The study was limited to four centers in one region and used cross-sectional data, which may not reflect broader or long-term trends.   Contribution: This study applies the SPACE Matrix to guide strategic planning for BLUD health centers based on their internal and external conditions.
BUILDING WORD-OF-MOUTH IN EDUCATIONAL TOURISM DESTINATIONS: THE ROLE OF MEDIATION PERCEIVED VALUE AND TOURIST SATISFACTION Suryaningsih, Ika Barokah; Sumani, Sumani; Haqi, Roikha Nurul; Putri, Rizky Atika Salsabila Ivabianca
Referensi : Jurnal Ilmu Manajemen dan Akuntansi Vol 11, No 2 (2023)
Publisher : Unitri Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/ref.v11i2.4928

Abstract

This research aims to examine the mediating role of perceived value and tourist satisfaction on the influence of the destination's image on word of mouth at Blitar Chocolate Village as an educational tourism destination. This explanatory research used incidental sampling techniques to determine tourist respondents who were on educational tour visits as many as 130 people. The data is analyzed using partial least squares (PLS) with SmartPLS 4.0 software to analyze the data.. As a result, Perceived value is not able to mediate the image of the destination to word of mouth, but tourist satisfaction is able to mediate the image of the destination to word of mouth Blitar Chocolate Village. For further research, other variables can be added to find out updates and developments regarding factors that can affect perceived value, tourist satisfaction, and word of mouth.
Penyuluhan Dan Pelatihan Pengolahan Makanan Sehat Berbasis Kelor Dalam Rangka Penanganan Stunting Desa Maskuning Ningsih, Indah Yulia; Suryaningsih, Ika Barokah; Hidayat, Mochammad Amrun
Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal Vol. 6 No. 4 (2023): Oktober 2023
Publisher : STMIK Royal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurdimas.v6i4.2863

Abstract

Stunting is a health problem currently the government's primary concern because it affects the quality of human resources. One of the areas that is still being targeted for handling stunting is Maskuning Wetan Village, Pujer District, Bondowoso Regency, East Java, with 14.36% of stunting cases. Diet, including the food type, is important in managing stunting. Most mothers in this area have lack knowledge in healthy food processing. Therefore, in this service program, several steps to handle stunting related to healthy food processing were carried out through counselling and training activities. The main ingredient used is the Moringa plant, which is known in many countries to overcome malnutrition because it is rich in nutrients, obtained easily, and affordable. The activity program is hoped to support the government's efforts in reducing the prevalence of stunting in Maskuning Wetan Village.           Keywords: healthy food; moringa; stunting  Abstrak: Stunting merupakan masalah kesehatan yang menjadi perhatian utama pemerintah hingga saat ini karena berpengaruh pada kualitas sumber daya manusia. Salah satu daerah yang masih menjadi sasaran penanganan stunting adalah Desa Maskuning Wetan, Kecamatan Pujer, Kabupaten Bondowoso, Jawa Timur dengan kasus stunting sebanyak 14,36%. Pola makan termasuk jenis makanan berperan penting dalam penanganan stunting. Sebagian besar ibu di daerah tersebut masih banyak yang belum mengetahui cara pengolahan makanan sehat. Oleh karena itu, pada program pengabdian ini dilakukan beberapa langkah penanganan stunting terkait pengolahan makanan sehat berupa kegiatan penyuluhan dan pelatihan. Bahan utama yang digunakan adalah tanaman kelor yang telah dikenal di berbagai negara untuk mengatasi malnutrisi karena kaya akan kandungan nutrisi, mudah diperoleh, dan terjangkau. Dengan adanya program kegiatan ini diharapkan dapat mendukung upaya pemerintah dalam menurunkan prevalensi stunting di Desa Maskuning Wetan.Kata kunci: kelor; makanan sehat; stunting
Penyuluhan dan Pelatihan Pengolahan Makanan Bergizi Bagi Kader PKK RW 04 Kelurahan Badean Ningsih, Indah Yulia; Hidayat, Mochammad Amrun; Suryaningsih, Ika Barokah; Kuswandi, Bambang
Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal Vol. 8 No. 2 (2025): April 2025
Publisher : STMIK Royal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurdimas.v8i2.3724

Abstract

The level of health significantly influences the quality of human resources. The family, being the most basic unit of society, has a significant impact on enhancing health outcomes. A mother is suitable for this role, as she is responsible for caring for the entire family. Kader PKK (members of the Family Welfare Movement, a community-based women's organization in Indonesia) of RW 04 in Badean Village, Bondowoso District, Bondowoso Regency has an opportunity to enhance their potential through women's empowerment. The distribution of educational and economic levels among people in RW 04, Badean Subdistrict, is uneven, resulting in a disparity in their health status as well. This service activity focuses on empowering women through the implementation of the Participatory Rural Appraisal (PRA) method. The aim is to enhance the quality of community health by conducting counseling and training on preparing nutritious food using Moringa leaves, which are readily accessible to the population. This service activity has enhanced the knowledge and skills of Kader PKK of RW 04 in processing nutritious meals. They can also disseminate the knowledge they have acquired to mothers in their surroundings, thus improving the effectiveness of initiatives to empower women in the healthcare sector.     Keywords: Counseling and training; nutritious meals; kader PKK Abstrak: Salah faktor yang berperan besar terhadap kualitas sumber daya manusia adalah tingkat kesehatan. Keluarga sebagai kelompok sosial terkecil dalam masyarakat memegang peran penting dalam perbaikan status kesehatan. Peran ini dapat dipegang oleh seorang ibu karena ibulah yang bertugas merawat seluruh keluarga. Salah satu kelompok yang berpeluang dikembangkan potensinya melalui pemberdayaan wanita adalah kader PKK (Pembinaan Kesejahteraan Keluarga) RW 04 Kelurahan Badean Kecamatan Bondowoso Kabupaten Bondowoso. Tingkat pendidikan dan perekonomian warga di lingkungan RW 04 Kelurahan Badean tidak merata, sehingga status kesehatannya juga belum merata. Pada kegiatan pengabdian ini dilaksanakan upaya pemberdayaan perempuan menggunakan metode PRA (Participatory Rural Appraisal) berupa upaya peningkatan kualitas kesehatan masyarakat melalui kegiatan penyuluhan dan pelatihan pembuatan makanan bergizi berbasis daun kelor yang mudah didapat di sekitar lingkungan warga. Dengan adanya kegiatan pengabdian ini pengetahuan dan keterampilan kader PKK RW 04 mengenai pengolahan makanan bergizi menjadi meningkat. Para kader juga dapat menyampaikan ilmu yang diperolehnya kepada para ibu di lingkungannya, sehingga upaya pemberdayaan perempuan dalam bidang kesehatan menjadi lebih optimal.Kata kunci: Penyuluhan dan pelatihan; makanan bergizi; kader PKK
THE RELATIONSHIP MODEL OF FEAR OF COVID-19, TRAVEL ANXIETY, AND RISK ATTITUDE TOWARD TRAVEL INTENTION IN THE NEW NORMAL ERA: A STUDY OF MARINE TOURISM IN THE EASTERN SALIENT OF JAVA, INDONESIA Verinita, Verinita; Suryaningsih, Ika Barokah; Pratama, Mohamad Dito; Susanto, Arnis Budi
Jurnal Ekonomi Bisnis dan Kewirausahaan Vol 12, No 3 (2023): Jurnal Ekonomi Bisnis dan Kewirausahaan (JEBIK)
Publisher : Fakultas Ekonomi dan Bisnis, UNTAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26418/jebik.v12i3.67536

Abstract

The COVID-19 pandemic had influenced the global economy, including Indonesia"™s tourism industry. The inability to mitigate these challenges had substantially jeopardized the sustainability of tourism, with social and economic consequences. This present study examines a case study of marine tourism in the eastern salient of Java, one of the most popular places in Java Island, to determine the relationship between fear of COVID-19, travel anxiety, and risk attitude toward travel intention. This study employed a quantitative method. The data was collected through surveys distributed online via google form and was analyzed using structural equation modeling "“ partial least square (SEM-PLS) in SmartPLS 3.0. The results show that the fear of COVID-19 has a positive impact on the travel anxiety, but not on the risk attitude; the travel anxiety has a positive impact on both the risk attitude and travel intention; the risk attitude has a positive impact on the travel intention, but the fear of COVID-19 does not.  The travel anxiety has a significant impact on the risk attitude and travel intention, while the travel anxiety has no significant impact on the risk attitude and travel intention. These findings suggest the Ministry of Tourism and Creative Economy of the Republic of Indonesia need to evaluate and monitor the operation of tourism destinations, as well as continuing to disseminate information about safe travel during the new normal era.JEL: Z33, M31.
The Influence of Perceived Ease of Use and Perceived Usefulness on The Continuance Intention of Kopra by Mandiri which is Mediated by The Trust in The Tapal Kuda Area Amin Amin; Ika Barokah Suryaningsih; Sri Wahyu Lelly Hana Setyanti
Global Management: International Journal of Management Science and Entrepreneurship Vol. 2 No. 1 (2025): International Journal of Management Science and Entrepreneurship
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/globalmanagement.v2i1.52

Abstract

This research aimed to determine the influenced of perceived ease of use and perceived usefulness on continuance intention of Kopra by Mandiri which is mediated by trust in the Tapal Kuda area. This research used the Explanatory Research type. Researchers used the proportional random sampling method or random sampling. The author used the determination of the sample size in this research based on the Slovin method as a measuring tool for calculating sample size so that research could be made easier. The number of research samples determined using the Slovin formula was 321 people. The data analysis method used Structural Equation Modeling (SEM) with the SmaprtPLS application. The results of the research showed that Perceived Ease of Use influenced Trust Kopra by Mandiri in the Tapal Kuda area. Perceived Usefulness influenced Trust Kopra by Mandiri in the Tapal Kuda area. Perceived Ease of Use influenced Continuance Intention of Kopra by Mandiri in the Tapal Kuda area. Perceived Usefulness influenced Continuance Intention of Kopra by Mandiri in the Tapal Kuda area. Trust influenced the Continuance Intention of Kopra by Mandiri in the Tapal Kuda area. Trust mediated the influence of Perceived Ease of Use on Continuance Intention of Kopra by Mandiri in the Tapal Kuda area. Trust mediated the influence of Perceived Usefulness on Continuance Intention of Kopra by Mandiri in the Tapal Kuda area.
Co-Authors Abriana, Roshinta Meta Afandi, Mochammad Farid Agus Priyono Akbar, Rizqi Maulana Ilhan Akhamd Haryono Alfarisy, Fariz Kustiawan Alwan Sri Kustono Amin Amin Anggita, Reza May Arina, Yuliana Mahdiyah Daat Aris Prasetyo Azman, Heru Aulia Bambang Kuswandi Cahyani, Devina Widya Cempaka Paramita, Cempaka Chairul Saleh Choliq, Sheila Soraya Deasy Wulandari Destari, Fajar Devina Widya Cahyani Dewi Dianasari Dewi Prihatini Diah Utami Rahayu Diana Nuril Kamilah Diana Sulianti K Tobing Dianasari, Dewi Didik Pudjo Musmedi Eksanti, Eksanti Ema Desia Prajitiasari Ema Rachmawati Etty Puji Lestari Firman Restu Hikmatullah Gusti Ayu Wulandari Hafiyan, Mohamad Fikri Handriyono Handriyono Haqi, Roikha Nurul Hary Prayogo Heny Hendrayati Heru Aulia Azman Heruddin, Heruddin Hidayat, Mochammad Amrun I Gede Bayu Wijaya I, Heriberta Reny Indah Yulia Ningsih Intan Nurul Awwaliyah Iwan Dewanto, Iwan Johan Chrisna Bintoro Kristian Suhartadi Widi Nugraha Lokaprasidha, Pramesi Markus Apriono Mochammad Amrun Hidayat Mohamad Dimyati Noviasari, Rifka Arinda NURDIN, DJAYANI Nurhayati Nurhayati Nuri Nuri Nuri, Nuri Pratama, Mohamad Dito Prriantono, Dwinda Purwiningsih, Driana Desy Putri Habibah Putri, Rizky Atika Salsabila Ivabianca Putrihandani, Yuani Raden Andi Sularso, Raden Andi Rahmawati, Yessica Gustya Ramadina, Novia Amalsya Safira, Firjin Salma Fauziyyah Samudji Samudji Santoso, Nugroho Edie Sapta Yanuar Sari, Tria Putri Novia Setiyawan, Rafni Siti Sri Wahyuni Sri Wahyu Lelly Hana Setyanti SUDARYANTO SUDARYANTO Suharsono Suharsono Sukmalangga, Arnas Yulio Sumani . Sumani Sumani Susanto, Arnis Budi Suziana, Suziana Verinita, Verinita Viera Wardhani Viera Wardhani Widayanti, Andri Eko Widianingrum, Desika Wiwien Sugih Utami Yustri Baihaqi