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All Journal JURNAL EMBA : JURNAL RISET EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI JAM : Jurnal Aplikasi Manajemen JURNAL LPPM BIDANG EKOSOSBUDKUM JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Jurnal Ilmiah Manajemen dan Bisnis The Studies of Social Sciences International Journal of Health Science (IJHS) International Journal of Applied Business and International Management Journal of the Community Development in Asia Journal of Accounting Research, Organization and Economics (JAROE)
Bernhard Tewal
FEB Universitas Sam Ratulangi Manado
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences

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Journal : Journal of the Community Development in Asia

 1 
Skills of Regional Head Leadership on Community Satisfaction in the Field of Health and Education in the Islands District in North Sulawesi Toni Supit; David. P.E. Saerang; Bernhard Tewal; Victor .P.K. Lengkong; Agus T. Poputra
Journal of the Community Development in Asia (JCDA) Vol 2, No 1 (2019): Journal of The Community Development in Asia (JCDA)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (354.478 KB) | DOI: 10.32535/jcda.v2i1.350

Abstract

The purpose of this study was to analyze the influence of the Regional Head Leadership Skills variable (X), on Community Satisfaction (Y3) with the intervening variable is Professionalism of State Civil Service (Y1), and Service Quality (Y2) in health and education in island districts in North Sulawesi. The results of the study show that: (1) the skills of regional head leadership have a positive and significant influence on the professionalism of the state civil apparatus that provides public services in the health and education fields; (2) the leadership skills of regional heads have a positive and significant influence on the quality of public services in the health and education fields, both directly and through the professionalism of the state civil apparatus; (3) the skills of regional head leadership provide a positive and significant influence on community satisfaction regarding health and education services, both directly and through the professionalism of the state civil apparatus and the quality of public services; (4) the professionalism of the state civil apparatus has a positive and significant influence on the quality of services; (5) the professionalism of the state civil apparatus has a positive and significant influence on community satisfaction, both directly and through the quality of services; and (6) the quality of services in the health and education fields has a positive and significant effect on community satisfaction. Keywords: Regional Leadership Skills, Community Satisfaction, Professionalism of State Civil Apparatus, Service Quality, Community Satisfaction, Islands Regency, North Sulawesi.
Skills of Regional Head Leadership on Community Satisfaction in the Field of Health and Education in the Islands District in North Sulawesi Supit, Toni; Saerang, David. P.E.; Tewal, Bernhard; Lengkong, Victor .P.K.; Poputra, Agus T.
Journal of The Community Development in Asia Vol 2, No 1 (2019): January 2019
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jcda.v2i1.350

Abstract

The purpose of this study was to analyze the influence of the Regional Head Leadership Skills variable (X), on Community Satisfaction (Y3) with the intervening variable is Professionalism of State Civil Service (Y1), and Service Quality (Y2) in health and education in island districts in North Sulawesi. The results of the study show that: (1) the skills of regional head leadership have a positive and significant influence on the professionalism of the state civil apparatus that provides public services in the health and education fields; (2) the leadership skills of regional heads have a positive and significant influence on the quality of public services in the health and education fields, both directly and through the professionalism of the state civil apparatus; (3) the skills of regional head leadership provide a positive and significant influence on community satisfaction regarding health and education services, both directly and through the professionalism of the state civil apparatus and the quality of public services; (4) the professionalism of the state civil apparatus has a positive and significant influence on the quality of services; (5) the professionalism of the state civil apparatus has a positive and significant influence on community satisfaction, both directly and through the quality of services; and (6) the quality of services in the health and education fields has a positive and significant effect on community satisfaction. Keywords: Regional Leadership Skills, Community Satisfaction, Professionalism of State Civil Apparatus, Service Quality, Community Satisfaction, Islands Regency, North Sulawesi.
Co-Authors A. Adolfina, A. Adhytia G. Tua Agus S. Soegoto Agus T. Poputra Agus T. Poputra Ahmad, Yuliya . Arrazi Hasan Jan, Arrazi Hasan Aruperes, Dinny M. Asti Hariyanto Atty, Grace Natalia Ayal, Andre Bawarodi, Meike Binanggal, Rinny Bode Lumanauw Bolungˡ, Gerry Richard Cesilia, Kumendong Aimella Citra Leoni Tumbol David, Jenner David. P.E. Saerang Deilvia C. Benua, Deilvia C. Eka Saputri Evans E.W. Tulungen Eyrene Gratia Debora Kayely Farlane S. Rumokoy Farly C. M. Teneh, Farly C. M. Fengky, Nathalia Eunike Ferdy Roring Florensia B. Tewal Franli Londo, Franli Galla, Cosmas Mariones Gani, Muhammad Rizki Genita G. Lumintang Genita G. Lumintang, Genita G. Genita Lumintang, Genita Grace Isabela Mamanua Greis M Sendow, Greis M Greis M, Sendow, Greis M, Greis M. Sendow Greis M. Sendow Hendra N. Tawas Hendra Tawas Hoke, Steward V. Ibrahim, Meylani Indrie D. Palandeng Irvan Trang Jacky S. B. Sumarauw Jacob, Prisilia A. James Massie James Massie, James Jan, Arazzi Bin. H. Jan, Arrazi Bin Hasan Jantje L. Sepang Jeremia Tuage Jessy Pondaag, Jessy Joice L.M. Katuuk Joulanda Tambingon Joy Elly Tulung Kaat, Pingkan Kaengke, Abraham Samuel Kalangi, Ronaldo David Karen, Anggi Kartodikromo, Endang A. Kaseger, Juan Gabriel Katuuk, Joice L.M. Kawalod, Richel T.A Kawatak, Steven Y. Kemby, Ester Faya Kevin Tangkuman, Kevin Khoe, Rivaldo F. Kojo, Christoffel . Koleangan, Julianti C. Koleangan, Rosalina A.M Kotangon, Armando Andika Kumar, Marco C. Kumeang, Natalia C. Lakoy, Vanda Veronika Lansart, Thea A. Lasut, Denny Yusak Lavenia Christina Manembu Lengkong, Victor Lengkong, Victor .P.K. Lilir, Kristifany Anastasia Lintong, Debry Ch. Livanda Wenly Umboh, Livanda Wenly Lompoliuw, Beiferly Tamara Lontoh, Ersita T. Lovihan, Lisa J. Lucky Dotulong Lukas, Mirsa . Lumbantoruan, Cryzelda M. Lumintang, Genita Gracia Mac D. B. Walangitan Mac Donald B. Walangitan Mac Donald Walangitan Mamangkey, Lorenso A. G. Mangindaan, Bellania Mangkat, Ratih S. Manoppo, Prilly K. P. Manoppo, Vera Ch.O. Mantik, Jesica Claudia Masikome, Christy N. Mawu, Kendra S. Menda, Jessicha Fischasia Merinda H. Ch. Pandowo Merlyn Karuntu Mersilina, Meylan Moningka, Claudia Ribka Moring, Gratia V. Munazar R. Muarif, Munazar R. Muraga, Andi Z. Nabilah, Faraz Putri Naomi, Kaligis N. Olivia S Nelwan Olivia Syanne Nelwan Onibala, Natalia R. Opricard Montjai Paat, Gishella Paladio, Feybe V. Panambunan, Octaviana Petrick Sasauw Petrus Tumade Polopadang, Katrin Yunita Poluakan, Wanda Syutriska Pongoh, Mutiara Purnamasari, Sarah M. C Raintung, Michael Ch. Rampengan, Clief Briando L Rasid, Zulkifli . Rauan, Franly J. Regina Trifena Saerang Rimper, Joice Rinefi Tavrita S.L Rita N. Taroreh Rita Taroreh Rompas, Trinisakti I. M. Rompas?, Goverd Adler Clinton Roosalina Hera Lucia Rori, Elni Roring, Mona Rotinsulu Jopie Jorie Rudie Yobie Lumantow Rudy Wenas, Rudy Rumimpunu, Andro Kolombo Saerang, David. P.E. Saerang, Re T. Saerang, Regina Sagay, Imanuel Frans Paul Samadi, Reitty L. Santi, Renaldy . Sasuwe, Milla . Sefila Tubagus Sendow, Greis . Sendow, Greis B. Sendow, Greis Mike Sengkey, Yuliana M. Sepang, Jantje . Silcyljeova Moniharapon Sittinur Hazanah Wanboko Siwi, Glorya A. Solihin, Winda A. Suban, Gita Syaloom Sulistiawati Paita, Sulistiawati Sumajow, Elisa Nurisa Sumaraw, Jacky S.B. Supit, Toni Syawie, Firdaus Tabansa, Reifly Zan Tambunan, Michela Sabrina Tambuwun, Clarisa Ester Tambuwun, Fina Tanod, Jessica T.V Taroreh, Raymond Y. Timbuleng, Johannes Aldrin Tirza Pingkan Pojoh Tombokan, Josua Ridel Toni Supit Tulungen, Evans E.W. Tumengkol, Vicka I. R. Tumiwa, Axchel . Turangan, Tasya Claudia Uhing, Yantje . Untu, Victoria . Usoh, Nikita Maria Victor .P.K. Lengkong Victor Lengkong Victor P. K. Lengkong, Victor P. K. Victor P.K. Lengkong Victor P.K. Lengkong Walangitan, Mac D. Walangitan, Mac Donald B. Waleleng, Jullian Jeremy Wenda Anthonie Wondal, Regina R. Yantje Uhing Yantje Uhing Yolanda Renata Hasani