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All Journal Conference In Business, Accounting And Management (Cbam) 2012 Jurnal Ilmiah Telaah Manajemen Jurnal Bisnis dan Ekonomi Proceeding Fakultas Ekonomi E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis JDM (Jurnal Dinamika Manajemen) Jurnal Mahasiswa Pasca Sarjana Media Ekonomi dan Manajemen Students´ Journal of Economic and Management Proceeding SENDI_U Jurnal Manajemen dan Kewirausahaan (JMDK) Jurnal Mirai Management Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) EKONOMIS : Journal of Economics and Business IKRA-ITH Informatika : Jurnal Komputer dan Informatika JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) SENTRALISASI SEIKO : Journal of Management & Business Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan IKRA-ITH ABDIMAS IKRA-ITH EKONOMIKA Jesya (Jurnal Ekonomi dan Ekonomi Syariah) YUME : Journal of Management MBIA Jurnal Ekonomika Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Informatika Ekonomi Bisnis Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Ekonomi Dan Bisnis Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia Journal of Management and Bussines (JOMB) Jurnal Ilmu Manajemen Terapan (JIMT) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Economics and Digital Business Review Jurnal Ekonomika Jurnal Ekonomi Telaah Bisnis Jurnal Locus Penelitian dan Pengabdian Journal of Accounting and Finance Management (JAFM) PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi Jurnal Pengabdian Pada Masyarakat Media Abdimas Jurnal Informatika Ekonomi Bisnis Riwayat: Educational Journal of History and Humanities Komunita: Jurnal Pengabdian dan Pemberdayaan Masyarakat IIJSE Journal of Economics and Public Health Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Jurnal Penelitian Pendidikan Indonesia Journal of Ekonomics, Finance, and Management Studies Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis International Journal of Economics and Management Research
Endang Tjahjaningsih
Universitas Stikubank
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The Influence of Customer Value and Experience on Loyalty with Satisfaction as Intervening Variable in BPRS Kedung Arto Wiyono, Sakti; Tjahjaningsih, Endang
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 6 (2026): Dinasti International Journal of Economics, Finance & Accounting (January - Feb
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i6.6262

Abstract

The objective of this paper is to analyze the influence of Customer Value and Customer Experience on Customer Loyalty, with Satisfaction positioned as a mediating variable among Islamic banking customers. This research is motivated by the recognized significance of customer loyalty in the highly competitive Islamic financial industry. Quantitative methods were applied, and data were collected through a questionnaire-based survey. The data were then analyzed through multiple linear regression and the Sobel test to evaluate the mediating role of Satisfaction. The results of this work show that Customer Value and Experience significantly and positively influence Satisfaction, with Experience emerging as the more dominant driver (β= 0.572). Furthermore, a strong direct effect of Customer Value, Experience, and Satisfaction on Loyalty was found. The mediating role of Satisfaction as a partial mediator in the relationships between both Customer Value and Experience toward Loyalty was confirmed. As a managerial implication, it is recommended that Islamic bank management enhance holistic customer experience management and optimize product value propositions to strengthen customer loyalty by fostering higher satisfaction levels.
The Effect of Work Life Quality and Work Discipline on Performance with Job Satisfaction as an Intervening Variable (Study on Employees of PT Bank Central Asia, Tbk KCU Tegal) Safitri, Niken Lisna; Tjahjaningsih, Endang
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 3 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i3.8158

Abstract

PT Bank Central Asia's Tegal Branch is a private financial institution that encounters strong competition from other banks in the area. The overall performance of BCA has shown significant positive growth over the years. However, this growth does not reflect directly on the performance levels of employees at PT Bank Central Asia, Tbk in KCU Tegal. Some employees achieve outstanding scores, indicating improved performance, while others receive lower scores, suggesting a decline in their performance. Employees possessing exceptional skills contribute to better management outcomes within the organization, fostering a professional spirit among them. One way to encourage this is by enhancing the quantity of human resources. The aim of this research was to examine and outline how the quality of work life and work discipline impact performance, using job satisfaction as a middle factor. The study involved 142 employees, with a sample size of 120. Data was collected directly from participants through surveys and was analyzed through linear regression techniques. The findings indicate that both the quality of work life and work discipline significantly affect job satisfaction. Furthermore, work discipline and job satisfaction influence employee performance, but the quality of work life does not have an effect on performance at PT Bank Central Asia, Tbk at KCU Tegal. Job satisfaction effectively mediates the relationship between quality of work life and employee performance, but it does not serve as a mediator for the impact of work discipline on performance at PT Bank Central Asia, Tbk at KCU Tegal.
Effect of Competency and Job Characteristics on Performance with Organizational Citizenship Behavior (OCB) as Mediation (Study on State Civil Apparatus (ASN) Tegal City Government) Astriana, Novika; Tjahjaningsih, Endang
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i1.8297

Abstract

Civil Servants are members of state institutions who have the duty to serve the public in a professional, honest, fair, and impartial manner in carrying out state, government, and development functions. that Civil Servants are regulated by a predetermined law that must be obeyed and carried out according to predetermined regulations. Public Servants are apparatus resources tasked with providing services to the community in an honest, fair, and equitable manner. The regulations that have been determined in accordance with the position or field that has been determined must be carried out in accordance with the policies and rules of law that apply. The purpose of the research conducted was to analyse and describe the effect of competence, job characteristics, and Organizational Citizenship on performance, with competence and job characteristics as mediators. The study population was 3,992 employees, with a sample of 100 employees. The main data was taken from primary data sources with a questionnaire method, and analysed by linear regression analysis. Based on the formulation of the problem and objectives presented in this study, associated with the research findings and discussion, several conclusions can be made several conclusions that competence and job characteristics affect OCB. Competence, job characteristics, and OCB affect employee performance in Tegal City Government. OCB is able to mediate the influence of competence and job characteristics on employee performance in Tegal City Government.
The Role of E-Trust in Mediating the Relationship between Online Shopping Experience and E-WOM on Loyalty Tjahjaningsih, Endang; Isnowati, Sri; Cahyani, Alya Takwarina; Zakaria, Siti Farhana
Media Ekonomi dan Manajemen Vol 39, No 1 (2024): January 2024
Publisher : Fakultas Ekonomika dan Bisnis UNTAG Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/mem.v39i1.4380

Abstract

The study's objectives are to use e-trust to boost loyalty while investigating how online shopping experiences and electronic word-of-mouth affect e-trust. Utilizing a quantitative methodology, online surveys are used to gather data for the study. The target market consists of online shoppers at Kimtzu. Id, Shoppe market residents of Semarang City, Indonesia. Targeting participants was done through purposeful sampling, resulting in a sample size of 150 Kimtzu ID consumers. Structural Equation Modeling-Amos is the analysis method used. This study discovered empirical evidence supporting the positive effects of electronic word-of-mouth and online purchasing experiences on e-trust and loyalty. Empirical data demonstrates that e-trust has an effect on boosting loyalty and that it mediates the influence of electronic word-of-mouth and online purchasing experiences on loyalty. Therefore, as a mediating factor between the online purchasing experience and electronic word of mouth, e-trust significantly impacts loyalty. Building trust in the context of loyalty is the role of e-trust, which is a crucial component of the online buying system.
Pengaruh Employee Engagement Dan Modal Sosial Terhadap Kinerja Karyawan Dengan OCB (Organizational Citizenship Behaviour) Sebagai Mediasi (Studi pada Bank Jateng Kantor Pusat ) Endang Tjahjaningsih, Citta Cendani
Media Ekonomi dan Manajemen Vol 30, No 2 (2015): Upaya Membangun Keunggulan Bersaing Organisasi di Era Pasar Bebas
Publisher : Fakultas Ekonomika dan Bisnis UNTAG Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (325.936 KB) | DOI: 10.24856/mem.v30i2.242

Abstract

Abstrak             Penelitian ini bertujuan untuk menganalisis pengaruh Employee Engagament dan Modal Sosial terhadap Kinerja Karyawan dengan  Organizational Citizenship Behaviour (OCB)sebagi mediasi, studi kasus pada kantor pusat Bank Jateng. Populasi penelitian adalah pegawai kantor pusat Bank Jateng sebanyak 293 orang. Sampel penelitian sebanyak 130 orang, yang diambil dengan metode Proportionale Stratified Random Sampling. Alat yang digunakan untuk mendapatkan data penelitian adalah daftar pertanyaan  atau kuesioner. Hasil penelitian memperlihatkaa, bahwa : (1) Employee of engagement berpengaruh positif dan signifikan terhadap OCB (2) Modal sosial berpengaruh positif dan signifikan terhadap OCB (3) Employee engagement berpengaruh positif dan signifikan kinerja karyawan (4) Modal sosial berpengaruh positif dan signifikan  terhadap kinerja karyawan (5) OCB berpengaruh positif dan signifikan terhadap kinerja karyawan. AbstractThis study aims to analyze the influence of Employee Engagement and Social Capital on Employee Performance through Organizational Citizenship Behaviour (OCB), a  Case Study of Head Office Bank Jateng. The population in this study was  employees  of Head Office of Bank Jateng  as many as 293 employees. The samples of this research are 130 employees using which carried out with Proportionale Stratified Random Sampling method. The tools used to obtain data related to this study is a list of question or questionnaires. Measurements of the results showed that (1) Employee engagement had significant and positive effect on OCB, (2) Social Capital had significant  and positive effect on OCB, (3) Employee engagement had significant and positive effect on Employee Performance, (4) Social Capital had significant and positive effect on Employee Performance, (5) OCB had significant and positive effect on Employee Performance.Keywords : Employee Engagement, Social Capital, OCB, Employee Performance
PENGARUH KOMPETENSI DAN MOTIVASI TERHADAP KINERJA YANG DIMEDIASI OLEH KOMITMEN ORGANISASIONAL (STUDI PADA ASN PEMERINTAH KOTA PEKALONGAN) Haryanto, Andi; Tjahjaningsih, Endang
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 6 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/5k89d616

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kompetensi dan motivasi terhadap komitmen organisasional serta dampaknya terhadap kinerja Aparatur Sipil Negara (ASN) di lingkungan Pemerintah Kota Pekalongan. Hasil penelitian menunjukkan bahwa kompetensi dan motivasi berpengaruh positif terhadap komitmen organisasional ASN. Selain itu, kompetensi dan motivasi juga terbukti berpengaruh positif terhadap kinerja ASN. Komitmen organisasional ditemukan memiliki pengaruh positif terhadap kinerja, serta berperan sebagai variabel mediasi dalam hubungan antara kompetensi dan kinerja ASN, maupun antara motivasi dan kinerja ASN. Temuan ini menegaskan pentingnya peningkatan kompetensi dan motivasi ASN untuk memperkuat komitmen organisasional yang pada akhirnya mendorong peningkatan kinerja secara optimal.
PENGARUH CELEBRITY ENDORSER, BRAND IMAGE, DAN BRAND TRUST TERHADAP KEPUTUSAN PEMBELIAN SERTA DAMPAK PADA NIAT BELI ULANG: STUDI PADA PRODUK G2G DI TIKTOK DI KOTA SEMARANG Setianingsih, Diah Ayu; Tjahjaningsih, Endang
Journal of Economic, Bussines and Accounting (COSTING) Vol. 9 No. 1 (2026): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/wy2x3765

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh celebrity endorser, brand Image, dan Brand trust terhadap keputusan pembelian serta dampaknya terhadap niat beli ulang pada produk kosmetik G2G (Go to Glow) di platform TikTok. Fenomena shoppertainment di TikTok telah mengubah pola konsumsi, namun data awal menunjukkan adanya kesenjangan antara tingginya kesadaran merek dengan rendahnya tingkat pembelian ulang. Menggunakan metode kuantitatif dengan teknik purposive sampling, data dikumpulkan dari 100 responden di Kota Semarang yang pernah membeli produk G2G melalui TikTok. Analisis data dilakukan menggunakan regresi linier berganda. Hasil penelitian menunjukkan bahwa celebrity endorser, brand Image, dan Brand trust berpengaruh positif dan signifikan terhadap keputusan pembelian. Selanjutnya, keputusan pembelian terbukti berpengaruh positif dan signifikan terhadap niat beli ulang. Temuan ini mengimplikasikan pentingnya integrasi kredibilitas endorser dan kepercayaan merek dalam strategi pemasaran digital untuk memacu loyalitas konsumen.
Pengaruh Disiplin Kerja dan Motivasi Kerja terhadap Kinerja yang dimediasi oleh Komitmen Organisasional (Studi pada Anggota Dinas Komunikasi dan Elektronika TNI AU) Prasetyono, Sugeng; Tjahjaningsih, Endang
Jurnal Ilmu Manajemen Terapan Vol. 7 No. 3 (2026): Jurnal Ilmu Manajemen Terapan (Januari - Februari 2026)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v7i3.7807

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh disiplin kerja dan motivasi kerja terhadap kinerja anggota Dinas Komunikasi dan Elektronika TNI AU dengan komitmen organisasional sebagai variabel mediasi. Pendekatan penelitian yang digunakan adalah kuantitatif dengan metode survei. Data dikumpulkan melalui kuesioner yang disebarkan kepada anggota Dinas Komunikasi dan Elektronika TNI AU, kemudian dianalisis menggunakan regresi linier berganda dan analisis jalur (path analysis) dengan bantuan uji Sobel untuk menguji efek mediasi. Hasil penelitian menunjukkan bahwa motivasi kerja berpengaruh positif dan signifikan terhadap komitmen organisasional, sedangkan disiplin kerja tidak berpengaruh signifikan terhadap komitmen organisasional. Selanjutnya, disiplin kerja dan komitmen organisasional terbukti berpengaruh positif dan signifikan terhadap kinerja, sementara motivasi kerja tidak berpengaruh langsung terhadap kinerja. Nilai Adjusted R² menunjukkan bahwa variabel disiplin kerja dan motivasi kerja mampu menjelaskan sebagian besar variasi komitmen organisasional, serta disiplin kerja, motivasi kerja, dan komitmen organisasional secara simultan memiliki daya jelaskan yang kuat terhadap kinerja. Hasil uji mediasi menunjukkan bahwa komitmen organisasional tidak memediasi pengaruh disiplin kerja terhadap kinerja, namun terbukti memediasi secara signifikan pengaruh motivasi kerja terhadap kinerja. Temuan ini mengindikasikan bahwa dalam konteks organisasi militer, disiplin kerja berdampak langsung pada kinerja melalui mekanisme struktural, sedangkan motivasi kerja memerlukan komitmen organisasional sebagai mekanisme psikologis untuk meningkatkan kinerja. Penelitian ini memberikan implikasi manajerial dan teoritis mengenai pentingnya penguatan motivasi dan komitmen organisasional dalam upaya peningkatan kinerja anggota organisasi.
Co-Authors ., Nursangadah ., Nursangadah 07.35.02.0724 Andria Ferry Rosmawan 08.05.51.0078 Farid Ali Mustafa 08.05.51.0102 L. Anisia Fatsha 09.05.51.0022 Sholekatun Fadhilah 09.05.51.0055 Bonnietta Dwi Senjani 1142020130 Suyanto 12 4202 0046 Rusmani Budiharjo 12.42.02.0043 Bayu Iriyanto Hutama 13.5202.0022 HadiSubena, 13.5202.0022 1352020087 Qurotul ‘Aini, 1352020087 1352020094 Apriliyana Megawati, 1352020094 Achmad Badjuri Achmad Badjuri Achmad Nurul Huda, 13.05.51.0148 Achmad Nurul Huda, 13.05.51.0148 Adib Saeroji, Adib Adnan Surya Azhari, 13.05.51.0223 Adnan Surya Azhari, 13.05.51.0223 Afinia, Shevila Ah. Fayumi, Ah. Ahmad Sofi’i, 13.05.51.0203 Ali Maskur Alimuddin Rizal Alimuddin Rizal Rivai Amelia Firdausa Duana Andi Haryanto Anif Maharyani Ayuningtyas Anif Maharyani Ayuningtyas Anita Dyah Wulandari, Anita Dyah Anna Damayanti Aprilian, Erwan Arta, Yohanes Primada Dwi Astriana, Novika Azhari, Putri Basiya Basiya Basri Basri Bedagama, Fanny Monica H Budiharjo, Rusmani Cahyani, Alya Takwarina Cantika Cahyaning Pangastuti Cecilia Eka Erratna B Danu Prastya Darmawan, Rahmad Tirta Debby Cindy Permatasari Dewi Ayu Pratiwi, 15.05.51.0010 Dewi Handayani Untari Ningsih Dewi Setyani, 12.05.51.0010 Dewi Setyani, 12.05.51.0010 Dian Suprapti Diana Ari Cahyani, 12.05.51.0172 Diana Ari Cahyani, 12.05.51.0172 Diana Yunita Sari, 14.05.51.0264 Diana Yunita Sari, 14.05.51.0264 Dwi Budi Santoso Dwi Budi Santoso Ega Tomy Andreawan, 12.05.51.0152 Ega Tomy Andreawan, 12.05.51.0152 Elen Puspitasari Endah Sulistiani, 14.05.51.0066 Enggar Dwi Nastiti, 14.05.51.0248 Erratna B, Cecilia Eka Euis Soliha Fajar, Romi Anugerah Fajarwati, Elliza Fanny Monica H Bedagama Faradisa Agustin Mahmudi Fauziyah, Atikah Nur Febrian Murdi Nugroho Fernanda Nasrullah Firdatun Nisa Fitika Andraini Hafid Alaziz Haryono Haryono Hayuningtias, Kristina Anindita Hayuningtias, Kristina Anindita Herlangga, Fajar I Dewa Gede Alit Suwardhana Putra Irawan, Ade Candra Irwinda Amelita Rahmayani, 15.05.51.0059 Iryantini, Yeni Islakhul khoir Ita Ayu Saputri Khoirur Roziqin Kristina Anindita Hayuningtias Latif Rifai Lina Wulandari, Lina luluk tataningtyas M. Helmi Irfani, 14.05.51.0160 Maria E Deviana Marlien Marlien Marlien, RA Maurine Yuliani Meida Maulana Muhammad Ainul Huda Muhammad Azwar Anas, 12.05.51.0094 Muhammad Ikhsan Fifaldyovan Muhammad Ivan Rafly Mukti, Manggala Aji Mulyo Budi Setiawan Musthofa Musthofa Muthia Khanza Nadya Ananda Hidayat Putri Nanda, Getcha Olivira Naufal Farid Hibatullah Naura, Sofita Syahla Ndaru Wijanarko Nungki Pradita Nur Zaman Nurul Hidayah, 15.05.51.0065 Oky Sjahrul Syah Pambudi, Bima Andrianto Pambudi, Bima Andrianto Pramudoyo, Safnudi Pranoto Wahyu Wijayanto Prasetyono, Sugeng Pratiwi, Dewi Ayu Pratiwi, Nadya Risma Pribowo, Arief Pungky Sulistyo Wardani, 14.05.51.0009 Purbaningrum, Nila Widi Putra, Harmanda Berima Putri Febri Setyarini Putri Widiastuti, 14.05.51.0137 Radyanto, Mohammad Riza Rahesa Wijaya, Yoanita Reza Adi Prabowo, 15.05.51.0007 Rhameswari, Ayunda Rhameswari, Ayunda Rio Anandra Rafli Rizal Fatkhul Rafa, 14.05.51.0175 Safitri, Niken Lisna Saidatus Salamah, 14.05.51.0087 Saidatus Salamah, 14.05.51.0087 Salma Mutiara Priliandani Sam Budiono Saputra, Adrian Himawan Saraswati, Effita Dewi Sari, Diana Yunita Sari, Diana Yunita Savila, Dea Septiani Sekar Ajeng Puspitarini Setiana, Nilma Dwi Setianingsih, Diah Ayu Sodik Mutadun Sri Hendrawati Sri Isnowati Sri Isnowati Sri Wulandari Wulandari Sugeng Dilianto Suprapti, Dian Suri Sustikawati, 15.05.51.0191 Syach, Zein Zidane Syamfaizal Akbar tataningtyas, luluk Teguh H Prayitno, Teguh Thifal Oksan Abiyyu Ticha Tiwi, 14.05.51.0146 Tristiana Rijanti Wahyu Nugroho Wahyu Teguh Prasetyo Wahyu Wirasati Wibisono, Hernowo Hardyas Wiyono, Sakti Yoanita Rahesa Wijaya Yunardi, Nafa Sabila Dwi Yusuf Bagus Prakosa Zakaria, Siti Farhana Zeni Rahmawati