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All Journal Conference In Business, Accounting And Management (Cbam) 2012 Jurnal Ilmiah Telaah Manajemen Jurnal Bisnis dan Ekonomi Proceeding Fakultas Ekonomi E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis JDM (Jurnal Dinamika Manajemen) Jurnal Mahasiswa Pasca Sarjana Media Ekonomi dan Manajemen Students´ Journal of Economic and Management Proceeding SENDI_U Jurnal Manajemen dan Kewirausahaan (JMDK) Jurnal Mirai Management Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) EKONOMIS : Journal of Economics and Business IKRA-ITH Informatika : Jurnal Komputer dan Informatika JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) SENTRALISASI SEIKO : Journal of Management & Business Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan IKRA-ITH ABDIMAS IKRA-ITH EKONOMIKA Jesya (Jurnal Ekonomi dan Ekonomi Syariah) YUME : Journal of Management MBIA Jurnal Ekonomika Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Informatika Ekonomi Bisnis Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Ekonomi Dan Bisnis Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia Journal of Management and Bussines (JOMB) Jurnal Ilmu Manajemen Terapan (JIMT) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Economics and Digital Business Review Jurnal Ekonomika Jurnal Ekonomi Telaah Bisnis Jurnal Locus Penelitian dan Pengabdian Journal of Accounting and Finance Management (JAFM) PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi Jurnal Pengabdian Pada Masyarakat Media Abdimas Jurnal Informatika Ekonomi Bisnis Riwayat: Educational Journal of History and Humanities Komunita: Jurnal Pengabdian dan Pemberdayaan Masyarakat IIJSE Journal of Economics and Public Health Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Jurnal Penelitian Pendidikan Indonesia Journal of Ekonomics, Finance, and Management Studies Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis International Journal of Economics and Management Research
Endang Tjahjaningsih
Universitas Stikubank
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The influence of positive and negative electronic word of mouth review on hotel customer e-repurchase Tjahjaningsih, Endang; Suprapti, Dian; Soliha, Euis; Rijanti, Tristiana
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 9 No. 4 (2023): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020232265

Abstract

Digital technology makes hotel bookings through online travel agents more attractive and more and more people want to make online travel booking agents create more attractive features for hotel bookings. The purpose of this study was to examine the effect of E-WoM on E-repurchase, especially in hotel bookings through Online Travel Booking Agent.com in Semarang City. The method used is an experimental research method using 56 participants using a different test-One Way Annova. The results of the study show that there are differences in the effect of E-WoM on e-repurchase in the form of positive and negative customer reviews from Online Travel Booking Agent XYZ customers. So with these positive reviews, consumers will make repeat purchases at the same e-commerce company. If the previous transaction was unsatisfactory, the customer who will make a repurchase will become less trusting, thereby reducing the intention to repurchase from the e-commerce company.
The Influence of Digital Self Service and Social Media Promotion on Loyalty with Customer Satisfaction as an Intervening Variable Study on PT PLN (Persero) Customers Iryantini, Yeni; Tjahjaningsih, Endang
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 5 (2025): Dinasti International Journal of Economics, Finance & Accounting (November - De
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i5.5254

Abstract

This paper aims to analyze the relationship between Digital Self-Service and social media promotion on customer loyalty with customer satisfaction as an intervening variable for PLN Mobile application customers in the UID Banten region. Quantitative with a survey method of 100 PLN Mobile customers in the UID Banten region. Data collection was carried out through a 7-point Likert scale questionnaire, then analyzed using SPSS to test validity, reliability, multiple linear regression, and Sobel mediation test to measure the relationship between variables. The results show that Digital Self-Service and Social Media Promotion have a positive effect on Customer Satisfaction, which then acts as a mediator in forming Customer Loyalty towards PLN Mobile services. The results show that Digital Self-Service and promotion through social media have a positive and significant effect on customer satisfaction. However, both do not have a significant direct effect on customer loyalty. On the contrary, customer satisfaction is proven to significantly influence loyalty, making it a key factor in forming user loyalty towards the PLN Mobile application. In addition, customer satisfaction also plays a significant role as a mediator in the relationship between digital services and promotions with customer loyalty.
The Influence of Corporate Image, Price Perception, Service Quality, and Electrifying Lifestyle on Consumer Loyalty Towards Electric Vehicles with Consumer Satisfaction as an Intervening Variable (An Environmental Study of PT PLN UID Banten for the 2021–2024 Period) Fajarwati, Elliza; Tjahjaningsih, Endang
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 5 (2025): Dinasti International Journal of Economics, Finance & Accounting (November - De
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i5.5289

Abstract

The study was conducted to investigate the effects of corporate image, price perception, service quality, and electrifying lifestyle on consumer loyalty, with consumer satisfaction being used as a mediating variable among electric vehicle users at PT PLN UID Banten from 2021 to 2024. A quantitative method was employed, and primary data were obtained through questionnaires distributed to 100 respondents using a non-probability sampling technique. The data were analyzed through multiple linear regression, and the mediation effect was tested using the Sobel test. It was found that service quality and electrifying lifestyle were positively and significantly associated with consumer satisfaction, while corporate image and price perception were not found to have significant effects. Consumer loyalty was positively influenced by price perception, service quality, electrifying lifestyle, and consumer satisfaction, whereas no direct effect was observed from corporate image. The mediation effect of consumer satisfaction was confirmed in the relationships involving price perception, service quality, and electrifying lifestyle, but not in the relationship involving corporate image.
Pengaruh Leader Member Exchange (LMX) dan Karakteristik Pekerjaan Terhadap Kinerja dengan Kepuasan Kerja Sebagai Variabel Mediasi Studi pada Personil Sub Bagian Umum Akademi Kepolisian Semarang Wahyu Teguh Prasetyo; Endang Tjahjaningsih
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 6 No. 12 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i12.4627

Abstract

The aim of the research is to analyze the influence of leader member exchange and job characteristics on performance mediated by job satisfaction in the General Subdivision Personnel of the Semarang Police Academy. The population used in this research was personnel serving in the General Sub-Section of the Semarang Police Academy, totaling 140 people. The sampling method in this research used a census. The data analysis technique uses regression using the SPSS program and the Sobel test. The results of this research can be concluded that LMX has a positive and significant effect on job satisfaction. Job characteristics have a positive and significant effect on satisfaction. LMX has no effect on personnel performance. Job characteristics have a positive and significant effect on performance. Satisfaction has a positive and significant effect on performance. Based on the results of the Sobel test, it is proven that job satisfaction mediates the influence of LMX on performance. Likewise, job satisfaction mediates the influence of job characteristics on performance.
Pengaruh Quality of Work Life dan Karakteristik Pekerjaan Terhadap Kinerja dengan Komitmen Organisasional Sebagai Variabel Mediasi pada Dinas Kesehatan Kota Semarang Sam Budiono; Endang Tjahjaningsih
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 6 No. 12 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i12.4687

Abstract

This research aims to analyze the influence of quality of work life, job characteristics, quality of work life, and organizational commitment on the performance of Semarang City Health Service employees. This type of research is explanatory research. The results of the quality of work life variable, job characteristics variable, organizational commitment variable, and performance variable have a KMO value which indicates that the criteria for adequacy of this research sample have been met. Based on hypothesis testing and mediation effect testing results obtained: 1). Quality of work life has a positive influence on organizational commitment; 2). Job characteristics have a positive effect on organizational commitment; 3). Quality of work life influences performance; 4). Job characteristics have a positive effect on performance; 5). Organizational commitment has no effect on performance; 6). Organizational commitment is not a variable that mediates the influence of quality of work life on performance; 7). Organizational commitment is a variable that mediates the influence of job characteristics on performance.
Analisis Faktor-Faktor yang Mempengaruhi Keputusan Pengguna pada E-Wallet DANA: Kepercayaan, Kemudahan dan Fitur Pelayanan Cahyani, Alya Takwarina; Tjahjaningsih, Endang; Wirasati, Wahyu
MBIA Vol. 23 No. 2 (2024): Management, Business, and Accounting (MBIA)
Publisher : Direktorat Riset dan Pengabdian kepada Masyarakat Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33557/vmg5hz72

Abstract

E-wallet or digital wallet is an application for users to store money and carry out various financial transactions via mobile devices. A practical online payment method is a digital wallet, which allows customers or users to make payments flexibly without limits but still gets complaints from users. This research was conducted to analyze the influence of trust, convenience and service features on DANA e-wallet users decision making. Data was obtained through a questionnaire distributed to a sample of 100 DANA e-wallet user respondents in Semarang City. The data collection methods used were questionnaires distributed directly and Google Form. Descriptive analysis in this research uses Likert Scale. The analysis technique uses multiple linear regression analysis using the SPSS version 27 program by testing validity, reliability, coefficient of determination, simple and multiple regression, significance of F test and T test. Based on the results of T test, it shows that all variables are trust, convenience and service features influence the decisions of DANA e-wallet users. Then, based on the results of F test, it shows that all variables, namely trust, convenience and service features, influence the decisions of DANA e-wallet service users. Simultaneously, these three factors complement each other and create a positive experience for users. Keywords: Trust, Convenience, Service Features and User Decisions.   Abstrak E-wallet atau dompet digital adalah aplikasi pengguna menyimpan uang secara dan melakukan berbagai transaksi keuangan melalui perangkat mobile. Merupakan metode pembayaran online yang praktis adalah dompet digital, yang memungkinkan pelanggan atau pengguna melakukan pembayaran secara fleksibel tanpa batas namun masih memperoleh keluhan dari pengguna. Penelitian ini dilakukan guna menganalisis pengaruh kepercayaan, kemudahan dan fitur pelayanan terhadap pengambilan keputusan pengguna e-wallet DANA. Data diperoleh melalui kuesioner yang disebarkan kepada sampel sebanyak 100 responden pengguna e-wallet DANA di Kota Semarang. Metode pengumpulan data  yang  dipergunakan yaitu  kuesioner disebar secara langsung dan Google Form. Analisis  deskriptif  dalam  penelitian  ini  mempergunakan  Skala  Likert. Teknik  analisis menggunakan analisis regresi linier berganda dengan menggunakan program SPSS versi 27 dengan melakukan uji validitas, reliabilitas, koefisien determinasi, regresi sederhana dan berganda, signifikansi uji F dan uji T. Berdasarkan hasil uji t menunjukkan bahwa seluruh variabel yaitu kepercayaan, kemudahan dan fitur pelayanan berpengaruh terhadap keputusan pengguna e-wallet DANA. Kemudian berdasarkan hasil uji F menunjukkan bahwa seluruh variabel yaitu kepercayaan, kemudahan dan fitur pelayanan berpengaruh terhadap keputusan pengguna layanan e-wallet DANA. Secara simultan, ketiga faktor ini saling melengkapi dan menciptakan pengalaman positif bagi pengguna. Kata kunci: Kepercayaan, Kemudahan, Fitur Pelayanan dan Keputusan Pengguna.
The Effect of Person-Organization Fit and Person-Job Fit on Performance with Organizational Citizenship Behavior as Mediation Purbaningrum, Nila Widi; Tjahjaningsih, Endang
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 7 No 3 (2024): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v7i3.5461

Abstract

This research aims to examine the impact of job fit and person-organization fit on performance, using organizational citizenship behavior as a mediating factor. This study approach is quantitative. The type of research used in this research is primary data. The population of this study consisted of 338 employees at Perumda Air Minum Tirta Moedal Semarang City. Sampling was done by purposive method and the sampling technique applied was the Slovin formula, so that the number of samples in this study was 90 respondents. The analysis technique uses a statistical package for social science (SPSS) software version 25. The results of this study indicate that Person Organization Fit, Person job fit affects Organizational Citizenship Behavior. Person Organization Fit does not have a significant impact on employee performance. Person Job Fit and Organizational Citizenship Behavior affect employee performance. Organizational Citizenship Behavior can mediate the impact between Person Organization Fit on employee performance. Organizational Citizenship Behavior can mediate the impact of a Person's Job Fit on employee performance.
ANALISIS SWOT TERHADAP STRATEGI OPTIMALISASI MENARA BERSAMA TELEKOMUNIKASI: (STUDI PADA PT. DAYAMITRA TELEKOMUNIKASI Tbk REGIONAL JATENG & DIY) Oky Sjahrul Syah; Endang Tjahjaningsih
Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis Vol. 5 No. 3 (2025): November : Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jaemb.v5i3.7685

Abstract

Analyzing the optimization strategy for telecommunications towers as tower sharing using a SWOT analysis to support decision-making and increase company revenue. The results show that optimizing telecommunications towers as tower sharing can improve network coverage, service quality, maximize tower utilization, and efficiency, thereby increasing company revenue, improving service quality, and providing more competitive pricing.
Pengaruh Citra Merek dan Potongan Harga terhadap Kepuasan serta Dampaknya terhadap Niat Beli Ulang Produk Fashion pada Shopee: Studi pada Pelanggan Online Shop Shopee di Semarang Anif Maharyani Ayuningtyas; Endang Tjahjaningsih
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 9 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i9.8673

Abstract

The fashion industry has grown rapidly, and the rise of e-commerce has made it easier for consumers to buy fashion products online. Many consumers shop online through Shopee. This study aims to determine the effect of brand image and discounts on satisfaction and their impact on repurchase intentions for fashion products on Shopee. The sample of this study was 100 Shopee application users in the city of Semarang with a purposive sampling methodology. The research method used is a quantitative method. Hypothesis testing uses multiple linear regression using statistical-based data, namely SPSS. The results of this study indicate that brand image has a positive and significant effect on satisfaction, discounts have a positive and significant effect on satisfaction and satisfaction has a positive and significant effect on repurchase intentions.
The Effect of Competency and Servant Leadership on Performance with Satisfaction as a Mediating Variable (Study at KONI Semarang City) Sugeng Dilianto; Endang Tjahjaningsih
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 1 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i2.6272

Abstract

The importance of improving performance quality in sports organizations, especially in the context of KONI as an institution that plays a major role in advancing the world of sports in Semarang City. The variables of competence, servant leadership, and job satisfaction play a crucial role in enhancing employee performance. High competence enables employees to complete tasks effectively, while servant leadership fosters a supportive work environment and increases job satisfaction. High job satisfaction will motivate employees to perform better. This study aimed to analyze the effect of competence and servant leadership on performance with satisfaction as a mediating variable (Study at KONI Semarang City). This research is a type of quantitative research. This study's population is athletes, coaches, sports branch managers, KONI managers, and employees of the Youth and Sports Service (Diaspora) of Semarang City, with as many as 250 people. The sampling technique of this study used proportionate stratified random sampling, using the Slovin formula to obtain a sample size of 154. The analysis technique of this research used Statistical Package for Social Science (SPSS) version 26 software. The results of this study indicate that competence and servant leadership have a positive and significant effect on job satisfaction. Competence, Servant leadership, and job satisfaction have a positive and significant effect on employee performance. Job satisfaction cannot mediate Competence in influencing the performance of administrators and employees at KONI Semarang City. Job satisfaction cannot mediate Servant leadership in influencing the performance of administrators and employees at KONI Semarang City.
Co-Authors ., Nursangadah ., Nursangadah 07.35.02.0724 Andria Ferry Rosmawan 08.05.51.0078 Farid Ali Mustafa 08.05.51.0102 L. Anisia Fatsha 09.05.51.0022 Sholekatun Fadhilah 09.05.51.0055 Bonnietta Dwi Senjani 1142020130 Suyanto 12 4202 0046 Rusmani Budiharjo 12.42.02.0043 Bayu Iriyanto Hutama 13.5202.0022 HadiSubena, 13.5202.0022 1352020087 Qurotul ‘Aini, 1352020087 1352020094 Apriliyana Megawati, 1352020094 Achmad Badjuri Achmad Badjuri Achmad Nurul Huda, 13.05.51.0148 Achmad Nurul Huda, 13.05.51.0148 Adib Saeroji, Adib Adnan Surya Azhari, 13.05.51.0223 Adnan Surya Azhari, 13.05.51.0223 Afinia, Shevila Ah. Fayumi, Ah. Ahmad Sofi’i, 13.05.51.0203 Ali Maskur Alimuddin Rizal Alimuddin Rizal Rivai Amelia Firdausa Duana Andi Haryanto Anif Maharyani Ayuningtyas Anif Maharyani Ayuningtyas Anita Dyah Wulandari, Anita Dyah Anna Damayanti Aprilian, Erwan Arta, Yohanes Primada Dwi Astriana, Novika Azhari, Putri Basiya Basiya Basri Basri Bedagama, Fanny Monica H Budiharjo, Rusmani Cahyani, Alya Takwarina Cantika Cahyaning Pangastuti Cecilia Eka Erratna B Danu Prastya Darmawan, Rahmad Tirta Debby Cindy Permatasari Dewi Ayu Pratiwi, 15.05.51.0010 Dewi Handayani Untari Ningsih Dewi Setyani, 12.05.51.0010 Dewi Setyani, 12.05.51.0010 Dian Suprapti Diana Ari Cahyani, 12.05.51.0172 Diana Ari Cahyani, 12.05.51.0172 Diana Yunita Sari, 14.05.51.0264 Diana Yunita Sari, 14.05.51.0264 Dwi Budi Santoso Dwi Budi Santoso Ega Tomy Andreawan, 12.05.51.0152 Ega Tomy Andreawan, 12.05.51.0152 Elen Puspitasari Endah Sulistiani, 14.05.51.0066 Enggar Dwi Nastiti, 14.05.51.0248 Erratna B, Cecilia Eka Euis Soliha Fajar, Romi Anugerah Fajarwati, Elliza Fanny Monica H Bedagama Faradisa Agustin Mahmudi Fauziyah, Atikah Nur Febrian Murdi Nugroho Fernanda Nasrullah Firdatun Nisa Fitika Andraini Hafid Alaziz Haryono Haryono Hayuningtias, Kristina Anindita Hayuningtias, Kristina Anindita Herlangga, Fajar I Dewa Gede Alit Suwardhana Putra Irawan, Ade Candra Irwinda Amelita Rahmayani, 15.05.51.0059 Iryantini, Yeni Islakhul khoir Ita Ayu Saputri Khoirur Roziqin Kristina Anindita Hayuningtias Latif Rifai Lina Wulandari, Lina luluk tataningtyas M. Helmi Irfani, 14.05.51.0160 Maria E Deviana Marlien Marlien Marlien, RA Maurine Yuliani Meida Maulana Muhammad Ainul Huda Muhammad Azwar Anas, 12.05.51.0094 Muhammad Ikhsan Fifaldyovan Muhammad Ivan Rafly Mukti, Manggala Aji Mulyo Budi Setiawan Musthofa Musthofa Muthia Khanza Nadya Ananda Hidayat Putri Nanda, Getcha Olivira Naufal Farid Hibatullah Naura, Sofita Syahla Ndaru Wijanarko Nungki Pradita Nur Zaman Nurul Hidayah, 15.05.51.0065 Oky Sjahrul Syah Pambudi, Bima Andrianto Pambudi, Bima Andrianto Pramudoyo, Safnudi Pranoto Wahyu Wijayanto Prasetyono, Sugeng Pratiwi, Dewi Ayu Pratiwi, Nadya Risma Pribowo, Arief Pungky Sulistyo Wardani, 14.05.51.0009 Purbaningrum, Nila Widi Putra, Harmanda Berima Putri Febri Setyarini Putri Widiastuti, 14.05.51.0137 Radyanto, Mohammad Riza Rahesa Wijaya, Yoanita Reza Adi Prabowo, 15.05.51.0007 Rhameswari, Ayunda Rhameswari, Ayunda Rio Anandra Rafli Rizal Fatkhul Rafa, 14.05.51.0175 Safitri, Niken Lisna Saidatus Salamah, 14.05.51.0087 Saidatus Salamah, 14.05.51.0087 Salma Mutiara Priliandani Sam Budiono Saputra, Adrian Himawan Saraswati, Effita Dewi Sari, Diana Yunita Sari, Diana Yunita Savila, Dea Septiani Sekar Ajeng Puspitarini Setiana, Nilma Dwi Setianingsih, Diah Ayu Sodik Mutadun Sri Hendrawati Sri Isnowati Sri Isnowati Sri Wulandari Wulandari Sugeng Dilianto Suprapti, Dian Suri Sustikawati, 15.05.51.0191 Syach, Zein Zidane Syamfaizal Akbar tataningtyas, luluk Teguh H Prayitno, Teguh Thifal Oksan Abiyyu Ticha Tiwi, 14.05.51.0146 Tristiana Rijanti Wahyu Nugroho Wahyu Teguh Prasetyo Wahyu Wirasati Wibisono, Hernowo Hardyas Wiyono, Sakti Yoanita Rahesa Wijaya Yunardi, Nafa Sabila Dwi Yusuf Bagus Prakosa Zakaria, Siti Farhana Zeni Rahmawati