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Study of the Effect of Procedural Justice on Performance Rahma, Aulia; Tjahjono, Heru Kurnianto; Rahayu, Meika Kurnia Puji
Formosa Journal of Sustainable Research Vol. 3 No. 3 (2024): March, 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjsr.v3i3.8605

Abstract

This paper aims to identify research trends on procedural justice on performance globally. The method used in this study is qualitative research with a bibliometric analysis. As for the data found, 122 documents were obtained and analyzed from 2014-2023. This dataset was converted to CSV format and for Bibliometrix in the analysis using VOSviewer. The study included publication distribution year, country, keywords, and authors. The findings of this research showed that the research trend from 2014 to 2023 Experienced a significant increase in interest and research related to procedural justice on performance. The United States is the country that contributes the most research publications, research trends show an increasing focus throughout this decade. The increasing focus on procedural justice on performance reflects a paradigm shift in understanding and dealing with the challenges and opportunities faced by organizations in applying the principles of procedural justice used in organizations to their employees. The main limitation of this study should be considered - the use of data derived only from the Scopus database. This paper reveals research trends and areas of procedural justice on performance over the past few years. The results can help organisations to quickly understand procedural justice in performance research. This paper also provides an alternative approach in conducting literature reviews with qualitative research analysis tools that were previously widely adopted in various disciplines and are relatively new compared to conventional systematic literature
Employee Engagement Mediating Self Efficacy and Quality of Work Life on Contact Center’s Burnout Fulaedzah, Indah Asrin; Tjahjono, Heru Kurnianto; DA, Meika Kurnia Puji Rahayu
Interdisciplinary Social Studies Vol. 1 No. 7 (2022): Special Issue
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/iss.v1i7.171

Abstract

Background: In the industrial revolution 4.0, there was a disruption of technology and innovation that led to major changes across the industrial sector and the service sector. The use of increasingly massive technology in various aspects gave rise to a new form of customer service that is systemized and integrated centrally or also referred to as a contact center (CC). Aim: The objective of this study is to test and analyze the role of employee engagement mediation in the influence of self efficacy and quality of work life (QWL) on burnout in contact centers (CC). Method: This study is a quantitative study with the research subject being a CC employee at one of the life insurance companies in Indonesia with as many as 137 respondents. Data analysis techniques use Structural Equation Modelling (SEM) with the help of AMOS applications. Findings: The results showed that the role of employee engagement in mediating the effect of self-efficacy on burnout was significant.
Transformational Leadership on Work Engagement Through Psychological Empowerment as a Mediating Variable Bani, Ronald Sulle; Tjahjono, Heru Kurnianto
Jurnal Manajemen Teknologi Vol. 24 No. 3 (2025)
Publisher : Unit Research and Knowledge, School of Business and Management, Institut Teknologi Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12695/jmt.2025.24.3.5

Abstract

Abstract. Digitalization is an important thing for companies today. Many start-ups utilize technology to improve efficiency, flexibility, and connectivity in various aspects of business. The Indonesian Information and Communication Technology Creative Industry Society (MIKTI) said that the development of start-ups that utilize digital technology in Indonesia is very high and experiencing rapid growth (Rahman, 2024). Indonesia ranked sixth globally at the beginning of 2024 in terms of the highest number of start-ups, totaling 2,562, while Jakarta was recognized as the city with the second-best start-up ecosystem at the global Top Emerging Ecosystem level (Startupranking, 2024). The millennial generation is one of the generations that will fill important positions in companies in the future, a generation that is close to technology, they are often called "Digital Natives". However, this generation has low work engagement, which is in line with the problems with human resources (HR) experienced by the start-up industry. This study aims to test the effect of transformational leadership on work engagement through psychological empowerment as a mediator carried out on millennial generation employees of start-ups in DKI Jakarta. This study uses a quantitative research design with a questionnaire distribution. A total of 203 respondents were analyzed using AMOS 21 to test the research hypothesis. The results showed that transformational leadership has a positive effect on work engagement. In addition, the psychological empowerment variable mediates the effect of transformational leadership on work engagement. Keywords: Transformational leadership, work engagement, psychological empowerment
Pengaruh Kepemimpinan Etis terhadap Kinerja Karyawan melalui Motivasi Intrinsik pada Lembaga Amil Zakat di Daerah Istimewa Yogyakarta Hasanah, Nurul Fitria; Tjahjono, Heru Kurnianto; Handayani, Siti Dyah
Journal of Economics and Management Scienties Volume 8 No. 2, March 2026 (Accepted)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i2.292

Abstract

Munculnya krisis kepemimpinan etis, termasuk kasus penyalahgunaan dana pada lembaga filantropi, menjadi alasan penting dilakukannya penelitian mengenai peran kepemimpinan etis dan motivasi intrinsik dalam meningkatkan kinerja karyawan pada lembaga amil zakat. Penelitian ini bertujuan untuk menguji pengaruh kepemimpinan etis dan motivasi intrinsik terhadap kinerja karyawan dengan mempertimbangkan peran mediasi motivasi intrinsik pada lembaga amil zakat di Daerah Istimewa Yogyakarta. Populasi pada penelitian ini adalah seluruh karyawan lembaga amil zakat di Daerah Istimewa Yogyakarta yang telah mendapat izin dari KEMENAG RI. Jumlah sampel pada penelitian ini sebanyak 110 responden. Teknik pengambilan sampel yang digunakan dalam penelitian ini adalah non probability sampling yaitu purposive sampling. Sampel yang digunakan dalam penelitian ini adalah karyawan lembaga amil zakat di Daerah Istimewa Yogyakarta yang telah bekerja lebih dari 1 tahun. Studi ini menggunakan pendekatan kuantitatif dengan metode Structural Equation Modeling (SEM) berbantuan AMOS. Hasil penelitian menunjukkan bahwa kepemimpinan etis berpengaruh terhadap kinerja karyawan dan motivasi intrinsik pada lembaga amil zakat di Daerah Istimewa Yogyakarta. Motivasi intrinsik berpengaruh terhadap kinerja karyawan pada lembaga amil zakat di Daerah Istimewa Yogyakarta. Kepemimpinan etis berpengaruh terhadap kinerja karyawan melalui motivasi intrinsik pada lembaga amil zakat di Daerah Istimewa Yogyakarta. Penerapan kepemimpinan etis sangat penting bagi lembaga amil zakat karena mampu meningkatkan motivasi intrinsik dan kinerja karyawan, sehingga lembaga dapat memperkuat kepercayaan publik, akuntabilitas, serta efektivitas pengelolaan zakat.
Perencanaan Sumberdaya Manusia Untuk Mencapai Keunggulan Bersaing Perusahaan Assery, Syeh; Tjahjono, Heru Kurnianto; Palupi, Majang
Jurnal Manajemen Bisnis Vol. 6 No. 2: September 2015
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This paper aims to explain  the conceptual aspects and the critical role of human resource management. One aspect of HRM is HR Planning. In relation to Strategic Management, it can be proposed that competitive advantage of a company can be achieved through a good human resource planning. This paper furthermore becomes a foundation on bridging theory between Human Resource Management and Strategic Management.
The Influence of Transactional Leadership on Organization Innovativeness (OI) Mediated by Organizational Learning Capability (OLC) in Medium Small Enterprise Kendari City Thahira, Agniya; Tjahjono, Heru Kurnianto; Susanto, Susanto
Jurnal Manajemen Bisnis Vol. 11 No. 1: March 2020
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/mb.11190

Abstract

This study aims to explain the relationship between transactional leadership and organization innovativeness through organizational learning capability as a mediator. This research was conducted at UKM (Small and Medium Enterprises) in the City of Kendari, Southeast Sulawesi. The purposive sampling technique was applied in this study with 125 respondents. The findings in this study are that transactional leadership does not have a significant direct effect on organizational learning capability, but has a positive and significant direct effect on organization innovativeness. The results revealed that organizational learning capability has a very large positive and significant direct effect on organizational innovation, business organizations are expected to maximize their learning processes to create innovations to maintain and develop their existence in the future.