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Journal : Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP)

KUALITAS PELAYANAN PUBLIK DI KANTOR KELURAHAN PULAU KODINGARENG KOTA MAKASSAR Wanda, Wanda; Tahir, Muhammad; Syarif, Ahmad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 5, No 3 (2024): Juni 2024
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v5i3.14143

Abstract

This study aims to determine the quality of public services at the Kodingareng Island Village Office, Sangkarrang District, Makassar City. The type of research used is qualitative research. The results showed that the quality of public services implemented in the Kodingareng Island Village Office, Sangkarrang District, Makassar City was seen from the dimensions of physical evidence (tangibles), such as office facilities which were still inadequate. 2) dimension (reliability) or employee reliability in providing services to the community has been achieved. 3) dimensions (responsiveness) or responsiveness of employees in providing services have been implemented. 4) dimensions (assurance) or service guarantees have not been maximally applied in the time frame. Also, 5) dimension (emphaty) or empathy in this case the concern of employees in providing services to the community has been achieved and implemented.
KUALITAS PELAYANAN PUBLIK DI KANTOR KELURAHAN PULAU KODINGARENG KOTA MAKASSAR Wanda, Wanda; Tahir, Muhammad; Syarif, Ahmad
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 5 No. 3 (2024): Juni 2024
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v5i3.14143

Abstract

This study aims to determine the quality of public services at the Kodingareng Island Village Office, Sangkarrang District, Makassar City. The type of research used is qualitative research. The results showed that the quality of public services implemented in the Kodingareng Island Village Office, Sangkarrang District, Makassar City was seen from the dimensions of physical evidence (tangibles), such as office facilities which were still inadequate. 2) dimension (reliability) or employee reliability in providing services to the community has been achieved. 3) dimensions (responsiveness) or responsiveness of employees in providing services have been implemented. 4) dimensions (assurance) or service guarantees have not been maximally applied in the time frame. Also, 5) dimension (emphaty) or empathy in this case the concern of employees in providing services to the community has been achieved and implemented.
Co-Authors A Djoko Wiyono Abdillah, Marco Abdul Kamaruddin Abdul Rijal Adelia T, Tri Agung Purwoko, Yohanes Agung Widhi Kurniawan Ahmad Syarif Ahmil Ahmil, Ahmil Akhbar , M Taheri Ameliany, Nanda Ati Rosmiati Aulianisa, Nurul B. Kidding, Kurniati Brian Kristianto, Stevanus Chalid Imran Musa Cut Sukmawati Dandi, Mohammad Dewi, Renita Edi Widyartono, Andreas Eka Oktavia Ependi, Rinto Fadlhi, Wendi Muhammad Fajriani Azis Fala, M Asyraf Faradibba, Faradibba Farhan, M Alif Febriani, Ribi Febriyanto, Rusdi Fitriani, Yessi FKP Tarigan, Elroy Habeahan, Hosea Halifah Basir, Nur Harefa, Cahayu Prildana Hariany Idris Haslianti Haslianti, Haslianti Husnah Idrus, Hijrah Mil Hutabarat, Veronica Wijaya Ilham, Robby Aprilo Imdillah, Imdillah Iqbal Iqbal Irawan, Danu Kandi Widiadara Kausar, Kausar Kiki Aryaningrum Koswara Koswara Kuncoro, Alfito Yudhasuri Lukman, Luvenia Andrius M. Ikhwan Maulana Haeruddin M. Ridwan Tikollah M.Haris, Nilan Sari Madina, Virginaya Flara Manurung, Vuko Arief Tua Margiyati Margiyati Margiyati, M Marliana, Nana Martha, Martha Masdim, Indah Sari Mega Oktaviana Muhammad Tahir Munandar, Putra Aris Murniati . Naila, Naila Nazhifah, Nazhifah Nur'aini, Nur'aini Nurnaningsih A Oktavia, Eka Pama Deprian, Lukyawan Patmasari, Andi Pembabtis Agung Purwoko, Yohanes Pratama, Zikra Mulya Pratiwi, Ananda Pratiwi, Sinta Putra M, Rachel Pramana Putri, Endra Eka Rafil, Rafil Ramadani, Cici Rezky Amalia Hamka Riska Putri Rizkiyah Hasbi, Andi RR. Ella Evrita Hestiandari Rumagit, Agnes Marshela Safari Yahya, Galang Salsabila, Sofia Putri Salsabilla, Putri Annisa Samia, Samia Sapar Sapar Saputri, Della Sari, Imelia Sri Wahyuni Subhani Subhani Suhair, Nauval Suraya, Anisa Syarwani Ahmad Tarigan, Elroy FKP Velisya, Velisya Viliano, Agung Wibowo, Eko Ari Wijaya, Sidiq Nugraha Wiwik Handayani Wulan Dari, Wulan Yohanes Yohanes