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Adi Wijaya
Bandar Lampung University
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Journal : Devotion: Journal of Research and Community Service

 1 
Influence of Internal Service Quality on Loyalty Medited By Employee Satisfaction Dharmawan, Denny; Ilmi, Zainal; Wijaya, Adi
Devotion : Journal of Research and Community Service Vol. 3 No. 10 (2022): Devotion: Journal of Research and Community Service
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/dev.v3i10.201

Abstract

The purpose of this study was to analyze and prove the influence of the influence of internal service quality on loyalty mediated by job satisfaction of employees at pt. Mahakam Gate of the King of Oil and Gas (Persero) in Kutai Kartanegara Regency. This study used 40 respondents and this study used a survey method with a sample of employees at PT. Mahakam Gate Raja Migas (Perseroda) in Kutai Kartanegara Regency with census sampling technique . Respondents were only interviewed once when they met. Data from the respondents were then tabulated and tested using statistical methods. Data were collected using a questionnaire research tool. Based on the results of the analysis and discussion, it can be concluded that the quality of Internal Services has no effect on employee job satisfaction, meaning that the previously formulated hypothesis is rejected, so that if the quality of Internal Services has increased, it will not have an impact on increasing job satisfaction. The quality of Internal Services has no effect on employee loyalty, meaning that the previously formulated hypothesis is rejected, so that if the quality of Internal Services has increased, it will not have an impact on increasing loyalty. Loyalty has a positive influence on employee job satisfaction, meaning that the previously formulated hypothesis is accepted, so that if Loyalty increases, then job satisfaction will also increase, in line with the increase in Loyalty.
Co-Authors ', Adnan A.A. Ketut Agung Cahyawan W Abdul Muis Abu Bakar Sambah, Abu Bakar Akbar Lufi Zulfikar Al Abror, M. Abdul Malik Alfani, Ajeng Khori Amrulloh, Lutfi Arfiah Busari Ari F Syam Arif Hidayat Asmawati, Diah Aziz Q, Ikhwan Aziz, Ikhwan Baharuddin Baharuddin Bayu Priyono, Bayu Daduk Setyohadi Dewi, Deshinta Arrova Dharmawan, Denny Dharmika D Didi Sunardi Dio Caisar Darma Djohan, Sjamsu Djoko Setyadi Edi Surya Negara Ehwannudin, Ehwannudin Ehwanudin Ehwanudin Ehwanudin, Ehwanudin Ekhwanuddin, Ekhwanuddin Eny Rochaida Erawan, Bambang Fadilah, Lutfi Fahreza, Nirwan Fajriyati, Latifah Adi Farhan Muzaki Firmansyah F Gaffar, Emmilya Umma Aziza Ghaida, Regina Hartati, Sukmini Hasanah, Putri Nikmatul Hayati, Rina Mida Hernisawati, Hernisawati Hidayah, Chusnul Ikhwan Fauzi, Ahmad Irhamuddin, Irhamuddin Irhamudin, Irhamudin Irwan Gani Islahiyah Nida Jiuhardi, Jiuhardi Khairullah, Khairullah Khofifah, Dwi Kurniawan A., Erwin Kurniawan, Andys Kurniawan, Tri Basuki Kursiswanti, Eli Tri Lia Paryanti, Eka Lingga, Rafi Putra Liwa, Maria Ana M Said Hasibuan M. Diki Septiawan M. Yoga Supeno Mahdalena, Nadya Christa Mas’ud, Rahmad Mas’ud, Rudy Masiku, Yakin Masuwd, Mowafg Maulana, M.Fikri Midahayati, Rina Miftahus Saadah, Miftahus Muhammad Izman Herdiansyah Mujino Mujino, Mujino Mukti, Eviana Nadaek, Nason Najah, Atin Nailatun Nikmah, Lutfiatun Nisfah, Amirotun Noor Akhmad Setiawan Nur Ariyani, Putri Nur Iman Nurjanana Nurjanana Priyana Nur Jannah Putro, Pilipus Bambang Wahyono Q, Ikhwan Aziz R Rizal Isnanto Radinata, Riki Rahcmad Budi Suharto Ramadan, Muhammad Fadli Ilham Ramdhan, Dahma Amar Rizky, Muhamad Romadlona, Fitria Rosyid, Ahmad Sihabudin Rumiasih, N. A. Shihab, Elza Fauziyah Sidiq, Syahrul Solehudin, Solehudin Sri Mintarti Suhadi, Ahmad Suharto, Rachmad Budi Suprapti, Devita Mardiana Sutari, Mira Sutaryo Sutaryo Syahrial, Muhfi Tata Sutabri Teguh Bharata Adji Toar JM Lalisang Triyana, Novi Umi Zakiyah, Umi Wahyu Setiawan Wardaniah, Mistaratul Yeh, Ming-Lang Yuliana Yuliana Yuswanto, Adi Zahiruddin, Haikal Zainal Ilmi Zamruddin Hasid Zukarnain, Zuriani Ahmad