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Adi Wijaya
Bandar Lampung University
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Journal : El-Iqtishady

 1 
ANALISIS PENYELESAIAN SENGKETA FINTECH MENGGUNAKAN BPSK DAN LAPS DI INDONESIA Wijaya, Adi
El-Iqthisadi Volume 5 Nomor 2 Desember 2023
Publisher : Jurusan Hukum Ekonomi Syariah Fakultas Syariah dan Hukum Uin Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/el-iqthisady.vi.44089

Abstract

Abstrak Penelitian ini bertujuan untuk mengetahui efesiensi antara (BPSK) Badan Penyelesaian Sengketa Konsumen dan (LAPS) Lembaga Alaternatif Penyelesaian Sengketa dan dalam proses penyelesaiannya apakah terdapat dualisme dalam penyelesaian sengketa pada bisnis fintech dengan jalur non-litigasi, metode penelitian ini menggunakan penelitian kualitatif dengan pendekatan hukum normatif, hasil penelitian menunjukkan bahwa terdapat kemiripan fungsi dan efesiensi antara BPSK dan LAPS dalam penyelesaian sengketa disektor bisnis fintech, kedua lembaga tersebut memiliki fungsi sebagai badan penerima keluhan dan permohonan terkait dengan perselisihan antara pemilik usaha dan konsumen. Dengan kemiripan fungsi antara BPSK dan LAPS menimbulkan kebingungan oleh konsumen jika ingin melakukan gugatan terhadap pelaku usaha, hal demikian dapat menimbulkan dualisme dalam peroses penyelesaian sengketa dan tidak adanya ketegasan Undang-Undang dalam mengatur hal tersebut. Kata kunci : Sengketa, BPSK dan LAPS. Abstract This study aims to determine the efficiency between (BPSK) Consumer Dispute Resolution Agency and (LAPS) Alternative Dispute Resolution Institution and in the settlement process whether there is dualism in dispute resolution in the fintech business with non-litigation channels, this research method uses qualitative research with a normative legal approach, the results show that there are similarities in function and efficiency between BPSK and LAPS in dispute resolution in the fintech business sector, both institutions have a function as a receiving body for complaints and requests related to disputes between business owners and consumers. With the similarity of functions between BPSK and LAPS creates confusion by consumers if they want to file a lawsuit against business actors, this can lead to dualism in the dispute resolution process and the absence of firmness of the Law in regulating this matter. Keywords : Dispute, BPSK and LAPS.
Co-Authors ', Adnan A, Erwin Kurniawan A.A. Ketut Agung Cahyawan W Abdul Muis Abu Bakar Sambah, Abu Bakar Akbar Lufi Zulfikar Al Abror, M. Abdul Malik Alfani, Ajeng Khori Amrulloh, Lutfi Ansar Ansar Arfiah Busari Ari F Syam Ari, Dessanti Putri Sekti Arif Hidayat Asmawati, Diah As’ari, Hasyim Aziz Q, Ikhwan Aziz, Ikhwan Baharuddin Baharuddin Bayu Priyono, Bayu Budi Hermawan Daduk Setyohadi Dedi Setiawan Dewi, Deshinta Arrova Dharmawan, Denny Dharmika D Didi Sunardi Dio Caisar Darma Djohan, Sjamsu Djoko Setyadi Edi Surya Negara Ehwannudin, Ehwannudin Ehwanudin Ehwanudin Ehwanudin, Ehwanudin Ekhwanuddin, Ekhwanuddin Eny Rochaida Erawan, Bambang Fadilah, Lutfi Fahreza, Nirwan Fajriyati, Latifah Adi Farhan Muzaki Firmansyah F Gaffar, Emmilya Umma Aziza Ghaida, Regina Handayani, Hikmah Nurcika Hariyadin, Muhammad Dede Hartati, Sukmini Hasanah, Putri Nikmatul Hayati, Rina Mida Hernisawati, Hernisawati Hidayah, Chusnul Ikhwan Fauzi, Ahmad Irhamuddin, Irhamuddin Irhamudin, Irhamudin Irwan Gani Islahiyah Nida Japri, Muhamad Jiuhardi, Jiuhardi Juliansyah Roy Khairullah, Khairullah Khasanah, Hilma Risyatul Khofifah, Dwi Kurniawan A., Erwin Kurniawan, Andys Kurniawan, Tri Basuki Kursiswanti, Eli Tri Lia Paryanti, Eka Lingga, Rafi Putra Liwa, Maria Ana M Said Hasibuan M. Diki Septiawan M. Yoga Supeno M. Yogi Riyantama Isjoni Mahdalena, Nadya Christa Mas’ud, Rahmad Mas’ud, Rudy Masiku, Yakin Masuwd, Mowafg Maulana, M.Fikri Melius, Barto Midahayati, Rina Miftahus Saadah, Miftahus Muhamad Ilyas, Muhamad Muhammad Izman Herdiansyah Mujino Mujino, Mujino Mukti, Eviana Nadaek, Nason Najah, Atin Nailatun Nikmah, Lutfiatun Nisfah, Amirotun Noor Akhmad Setiawan Nur Ariyani, Putri Nur Iman Nurjanana Nurjanana Pinjaman, Saizal Bin Pratama, Bayu Indra Priyana Nur Jannah Putri, Helen Oktavia Putro, Pilipus Bambang Wahyono Q, Ikhwan Aziz R Rizal Isnanto Radinata, Riki Rahcmad Budi Suharto Rahil Muhammad Hasbi Ramadan, Muhammad Fadli Ilham Ramdhan, Dahma Amar Riskin Hidayat Rizky, Muhamad Romadlona, Fitria Roswitha, Aji Titin Rosyid, Ahmad Sihabudin Rumiasih, N. A. Saefudin, Slamet Setiawan, Rakha Hafizh SETIAWATI, AYU Shihab, Elza Fauziyah Sidiq, Syahrul Sinambela, Frikson C Siti Amalia Siti Khoiroh Muflihatin Solehudin, Solehudin Sri Hermuningsih Sri Mintarti Suhadi, Ahmad Suharto, Rachmad Budi Suprapti, Devita Mardiana Suryadi, Rahmat Sutari, Mira Sutaryo Sutaryo Syahrial, Muhfi Ta'dung, Siska Rante Tata Sutabri Teguh Bharata Adji Toar JM Lalisang Triyana, Novi Umi Zakiyah, Umi Wahyu Setiawan Wardaniah, Mistaratul Yeh, Ming-Lang Yonathan Pongtuluran Yuliana Yuliana Yuswanto, Adi Zahiruddin, Haikal Zainal Ilmi Zamruddin Hasid Zukarnain, Zuriani Ahmad