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All Journal Efisiensi : Kajian Ilmu Administrasi Jurnal Pendidikan dan Pembelajaran Khatulistiwa (JPPK) Jurnal Inovasi EDUTECH: Jurnal Ilmu Pendidikan dan Ilmu Sosial Jurnal Manajemen. Jurnal Studi Islam MBR (Management and Business Review) Sawala : Jurnal Administrasi Negara Ganaya: Jurnal Ilmu Sosial dan Humaniora Jurnal Public Policy Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Jurnal Manajemen Jurnal Ilmiah Manajemen Kesatuan Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Sibermas (Sinergi Pemberdayaan Masyarakat) Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Ilomata International Journal of Social Science Jurnal Administrasi Pemerintahan Desa Jurnal Pijar MIPA JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS International Journal of Education and Social Science (IJESS) Journal of Economic, Business, and Administration JEBA International Journal Of Economics Social And Technology Hulondalo Jurnal Ilmu Pemerintahan dan Ilmu komunikasi (JIPIK) Provider Jurnal Ilmu Pemerintahan (PROJIP) Jurnal Ilmu Manajemen dan Bisnis JIAP Journal of Artificial Intelligence and Digital Business Public Policy Journal Madani: Multidisciplinary Scientific Journal Jambura Journal of Administration and Public Service Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis JianE (Jurnal Ilmu Administrasi Negara) Journal of Governance and Public Administration Kybernology : Jurnal Ilmu Pemerintahan Dan Administrasi Publik Desentralisasi: Jurnal Hukum, Kebijakan Publik, Dan Pemerintahan Sosiologi: Jurnal Penelitian dan Pengabdian Kepada Masyarakat Ulil Albab Jurnal Al-Husna Abdurrauf Science and Society Kajian Administrasi Publik dan ilmu Komunikasi Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara International Journal of Economics and Business (IJEB) Journal of Political and Governance Studies Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora

Zuchri Abdussamad

Universitas Negeri Gorontalo

Author-ID : 4181013

Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Physics Public Health Social Sciences Other

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Efektivitas Pelayanan Publik Pada Kegiatan PTSL di Kabupaten Pohuwato Uno, Silva R.; Abdussamad, Zuchri; Abdussamad, Juriko
Ganaya : Jurnal Ilmu Sosial dan Humaniora Vol 8 No 4 (2025)
Publisher : Jayapangus Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37329/ganaya.v8i4.4917

This study analyzes the effectiveness of public service in the Complete Systematic Land Registration (PTSL) program in Pohuwato Regency. The background highlights the need to evaluate service quality to ensure public satisfaction and smooth program implementation. The study employs a mixed-method approach with an explanatory sequential design, including SERVQUAL questionnaires, in-depth interviews, focus group discussions (FGD), and participatory observation. Findings reveal that the service effectiveness of PTSL is fairly good, yet all SERVQUAL dimensions show negative gaps between public expectations and perceptions. The largest gap is found in the tangible dimension (-0.94), while the smallest is in assurance (-0.56). Institutional factors are the most dominant in influencing service effectiveness (β=0.724), followed by human resources (β=0.689), technological infrastructure (β=0.567), and public participation (β=0.445). The main recommendations call for a holistic improvement approach emphasizing institutional strengthening, capacity building for human resources, upgrading physical facilities and technological infrastructure, and increasing public participation, including special programs for vulnerable groups. This study offers practical contributions by presenting a model to enhance public service effectiveness based on community participation and theoretical contributions by enriching the understanding of key factors influencing public service effectiveness in the context of the PTSL program.

MENINGKATKAN KETERAMPILAN MENULIS TEKS PERSUASI MENGGUNAKAN MEDIA GAMBAR Monalisa, Mega; Priyadi, Antonius Totok; Abdussamad, Abdussamad
Jurnal Pendidikan dan Pembelajaran Khatulistiwa (JPPK) Vol 12, No 9 (2023): September 2023
Publisher : Universitas Tanjungpura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26418/jppk.v12i9.70026

This research was motivated by researcher"™s findings that students"™ skill of SMP Negeri 12 Ketungau Tengah in writing persuasive text was low. It was evidenced when the researcher did the pre-research. She found that the score obtained by only three students who achieved score more than or equal to 75 which is Minimum Completeness Criteria set by the school. In addition, the cause of these problems that students were never introduced to any learning media. The method used in this research was descriptive with qualitative and quantitative research. The object of this research was 18 students of grade VII of SMPN 12 Ketungau Tengah. The data in this research was in the form of a description of planning, implementation, and student test result sheets about the skills of writing persuasive texts using pictures media. Data collection techniques used in this study was direct observation and test. The results showed that there was an improvement from first cycle to second cycle. In pre-action stage, it found that students"™ mean score was only 1.188,89 or 66.05. Afterwards, the researcher applied pictures as a learning media and found that the students"™ mean score in first cycle was 1.297,13 or 72.06, it increased to 1.459,83 or 81.17 in the second cycle. This proves that pictures can improve students"™ learning outcomes in writing persuasive texts. In conclusion, based on the result of this research, it indicates that students need teacher"™s creativity and motivation in teaching and learning process

THE EFFECTIVENESS OF POPULATION ADMINISTRATIVE DOCUMENT SERVICE DELIVERY (FAMILY CARDS AND BIRTH CERTIFICATES) IN THE GORONTALO CITY DEPARTMENT OF POPULATION AND CIVIL REGISTRATION Husain, Odi Prawira; Abdussamad, Zuchri; Sulila, Ismet
Public Policy Journal Vol 2, No 1 (2021)
Publisher : Universitas Negeri Gorontalo

This research aims to analyze and describe the effectiveness of family card and birth certificate service delivery in the Gorontalo City Department of Population and Civil Registration, as well as the supporting and inhibiting factors It used a qualitative descriptive approach. Research data sources were primary and secondary and data collection methods were observation, interview, and documentation. The data analysis technique applied was Miles and Hubermanâ€™s interactive model. Research findings attest to the effectiveness of population administrative document service delivery, which in this case, the documents were family cards and birth certificates, based on the effectiveness scale by JP. Campbell, was that (1) The entire program was considered effective, based on all services delivered and registered in SIAK, (2) A target success was ineffective as the achievement of family cards did not meet the target predetermined, (3) In regard to public satisfaction, most communities gave positive responses but with several notes to elevate service quality, (4) Input and output levels by service delivery procedures, service delivery schedule, service delivery cost, facilities and infrastructures, and apparatusesâ€™ competencies were ineffective, and (5) The ultimate goal was to achieve all service delivery aspects, specifically in relation to family cards and birth certificates. Proponent factors of the effectiveness of birth certificate service delivery were both internal and external, breeding a high achievement of birth certificates. Factors inhibiting the effectiveness of family card delivery services were internal, i.e., the condition of the Department itself, and external, i.e., public awareness of and concerns on population documents, especially family cards.

THE EFFECTS OF TRANSFORMATIONAL LEADERSHIP AND ORGANIZATIONAL CLIMATE ON THE PERFORMANCE OF EMPLOYEES AT PUSAT PAUD ISLAM TERPADU AL ISHLAH GORONTALO Ibrahim, Arlin Siswaty; Abdussamad, Zuchri; Hanafi, Hanisah
Public Policy Journal Vol 1, No 1 (2020)
Publisher : Universitas Negeri Gorontalo

ABSTRACTThis study aims to determine the effects of transformational leadership and organizational climate on the performance of employees at the Islamic Center of Integrated Al Ishlah Gorontalo partially and simultaneously. The approach in this research is quantitative. The research method is ex post facto. The design of this research is causality. The data analysis technique used is multiple regression. The results show that (1) Transformational leadership has a positive and significant effect on the performance of Al Ishlah Gorontalo Islamic Integrated Islamic Center employees with a determinant coefficient of 36.40%. (2) Organizational climate has a positive and significant effect on the performance of Al Ishlah Gorontalo Islamic Integrated Islamic Education Center employees with a determinant coefficient of 22.80%. (3) Transformational leadership and organizational climate have a positive and significant impact on the performance of Al Ishlah Gorontalo Islamic Integrated Islamic Center staff with a determinant coefficient of 59.20%. Meanwhile, the remaining 40.80% is influenced by other factors not explained in this study; such as job training, work motivation, work discipline, and others.

THE INFLUENCE OF THE POLITICIZATION OF BUREAUCRACY AND THE LOCAL HEADâ€™S AUTHORITY IN APPOINTING AND DISMISSING STRUCTURAL OFFICIALS ON BUREAUCRATIC PROFESSIONALISM IN THE ENVIRONMENT OF THE GORONTALO UTARA GOVERNMENT Adam, Yullinda; Abdussamad, Zuchri; Hamim, Udin
Public Policy Journal Vol 1, No 2 (2020)
Publisher : Universitas Negeri Gorontalo

Â The objective of this research is to analyze the simultaneous influence of the politicization of bureaucracy and the local headâ€™s authority in appointing and dismissing structural officials on bureaucratic professionalism in the Gorontalo Utara government. This research engaged structural officials of all regional apparatus organizations in the environment of the Gorontalo Utara government. Findings demonstrate that politiciziation of bureaucracy had a significant influence on bureaucratic professionalism in the environment of the Gorontalo Utara government; the local headâ€™s authority had a significant influence on bureaucratic professionalism in the environment of the Gorontalo Utara government; and politiciziation of bureaucracy and the authority f local head had a simultaneous significant influence on bureaucratic professionalism in the environment of the Gorontalo Utara government. On the other hand, the local government should confront the attempt of development acceleration and hence called for apparatusesâ€™ professionalism; while it was clear that to manifest professionalism in state civil apparatuses, a merit system should be applied in the management of state civil apparatuses. This research was quantitative, and the research samples were 84 officials working at Gorontalo Utara government. The data analysis technique was double regression analysis. In conclusion, 1) Politiciziation of bureaucracy had a significant positive influence on bureaucratic professionalism in the environment of the Gorontalo Utara government at a coefficient of determination of 66.7%, 2) The local headâ€™s authority had a significant positive influence on bureaucratic professionalism in the environment of the Gorontalo Utara government at a coefficient of determination of 53.9%, and 3) Politiciziation of bureaucracy and the authority of local head had a simultaneous significant positive influence on bureaucratic professionalism in the environment of the Gorontalo Utara government at a coefficient of determination of 71.5%, whereas the rest, which was 28.5%, was influenced by other factors not included in this research model.

THE INFLUENCE OF COMPETENCY AND LEADERSHIP ON EMPLOYEE PERFORMANCE IN THE BUREAU OF FINANCIAL AND PUBLIC ADMINISTRATION OF GORONTALO STATE UNIVERSITY Taha, Ratna Linda; Ilato, Rosman; Abdussamad, Zuchri
Public Policy Journal Vol 1, No 2 (2020)
Publisher : Universitas Negeri Gorontalo

The objective of this research is to analyze the influence, either partial or simultaneous, of competency and leadership on employee performance in the bureau of financial and public administration of Gorontalo State University. The research approach was quantitative. The research method was ex post facto. The research design was causality. The data analysis technique was double regression. The findings indicate that (1) Employee competency had a positive significant influence on employee performance in the bureau of financial and public administration of Gorontalo State University at a coefficient of determination of 29.10%, (2) Leadership had a positive significant influence on employee performance in the bureau of financial and public administration of Gorontalo State University at a coefficient of determination of 22.30%, and (3) Employee competency and leadership had a simultaneous significant influence on employee performance in the bureau of financial and public administration of Gorontalo State University at a coefficient of determination of 51.40%. Others, i.e., 48.60%, could be elucidated by other variables unexplained in this research, e.g., work motivation, organizational culture, work climate, workload, and work supervision.

HOW EMPLOYEE BENEFITS AND WORK DISCIPLINE AFFECT EMPLOYEE PERFORMANCES IN THE BONE BOLANGO DEPARTMENT OF COMMUNITY AND VILLAGE EMPOWERMENT (DPMD) Salim, Yayuk Juliarti; Abdussamad, Zuchri; Tui, Fenti Prihatini
Public Policy Journal Vol 2, No 1 (2021)
Publisher : Universitas Negeri Gorontalo

This research gives the analysis of how employee benefits and work discipline affect employee performances in the Bone Bolango Department of Community and Village Empowerment (DPMD), either in partial or simultaneous. It used a quantitative approach and an ex post facto research method. The research design was causality. The research population was made up of 48 people. Using a saturation sampling method, we acquired 48 research samples. Data collection techniques were questionnaire, observation, and documentation. The data analysis technique used was double regression. Findings present that (1) Employee benefits (TPP) had a positive and significant impact on employee performances in the Bone Bolango Department of Community and Village Empowerment (DPMD) at a coefficient of determinatioan of 14.60%, (2) Work discipline had a positive and significant impact on employee performances in the Bone Bolango Department of Community and Village Empowerment (DPMD) at a coefficient of determination of 61.20%, (3) Employee benefits (TPP) and work discipline simultaneously had a positive and significant impact on employee performances in the Bone Bolango Department of Community and Village Empowerment (DPMD) at a coefficient of determination of 75.20%, while the rest, 24.80%, was elucidated by other variables unexplained in this research, such as communication, organizational culture, employee competency, work commitment, and information and communication supports. Optimizing both employee benefits and work discipline is thus foreseeable to elevate employee performances in the Bone Bolango Department of Community and Village Empowerment (DPMD).

THE INFLUENCE OF JOB SATISFACTION ON EMPLOYEE PERFORMANCE Djuli, Fatma Azhara; Abdussamad, Zuchri; Sulila, Ismet
Public Policy Journal Vol 4, No 3 (2023)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v4i3.2394

This study aims to determine the effect of job satisfaction on employee performance at the Gorontalo City Pamong Praja Police Unit. The research approach used in this research is quantitative, where the sample in this study amounted to 62 employees using a research approach and research design. The data collection technique was carried out by distributing questionnaires to employees. The data analysis technique used is simple regression analysis. The results of the regression analysis test show the effect of job satisfaction on employee performance at the Gorontalo City Pamong Praja Police Unit. Thus the first hypothesis (H1) can be proven or accepted. The R Square value is 0.419 in other words 41.9% of the independent variable, namely (X) Job Satisfaction, contributes to the variable (Y) Employee Performance, while the remaining 58.1% is in the form of contributions from other variables not examined in this study, namely organizational culture, work motivation, and work discipline

Kualitas Pelayanan Publik di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Pohuwato Aprijal Rajak; Zuchri Abdussamad; Romy Tantu
Kajian Administrasi Publik dan ilmu Komunikasi Vol. 2 No. 4 (2025): Desember: Kajian Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/kajian.v2i4.848

This study aims to examine the quality of public services at the Population and Civil Registration Office (Disdukcapil) of Pohuwato Regency using the SERVQUAL model, which comprises five dimensions: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. This research was conducted in response to persistent public complaints regarding slow service processes, long queues, limited facilities and infrastructure, network disruptions, as well as insufficient information and uncertainty concerning service completion time. The study employed a descriptive qualitative approach through observation, interviews with Disdukcapil employees and community members, and documentation. The findings indicate that the quality of public services has not yet been optimal. The Tangibles dimension remains weak due to inadequate service facilities. Reliability has not been fully achieved as a result of delays in document issuance and system disruptions. Responsiveness among service officers is inconsistent in addressing public complaints. In terms of Assurance, officers demonstrate adequate professionalism; however, transparency in procedures and service timelines remains inconsistent. Meanwhile, in the Empathy dimension, attention to the community particularly vulnerable groups still needs improvement. Overall, the public services provided by Disdukcapil Pohuwato have not fully met community expectations and require improvements in facilities, staff competence, and the effectiveness of service systems.

Effectiveness of Implementing Digital Population Identity Applications at the Population and Civil Registration Service of Gorontalo City Djafar, Mohamad Zakaria; Abdussamad, Zuchri; Tohopi, Rustam
Public Policy Journal Vol 6, No 3 (2025)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v6i3.3164

This study evaluated the effectiveness of the Digital Population Identity (IKD) application as an effort to improve the quality of public services (speed, efficiency, and transparency) at the Population and Civil Registration Office of Gorontalo City. Using a descriptive qualitative approach with effectiveness parameters covering goal achievement, integration, and adaptation (Duncan), the results showed that the implementation of IKD has not been realized effectively. Indications of ineffectiveness include the level of goal achievement being hindered by low community participation, suboptimal cross-agency integration, and adaptation constraints resulting from limited digital literacy and inadequate technological facilities. Therefore, the study concluded that interventions such as intensified socialization, digital education, and enhanced data security and infrastructure are crucial for optimizing IKD performance.

Co-Authors A. Hatu, Rauf Abda Abda Abdussamad, Siti Nurcahyati Adam, Yullinda Amala, Ritmon Ani Heryani Ani Heryani Annisa Fitri Gobel Antonius Totok Priyadi Aprijal Rajak arifin tahir Asna Aneta Badjuka, Alexander H. Bataweya, Nadian Datau, Deisy Sandra Maryana Debriyana Adam Djafar, Mohamad Zakaria djufri rauf Djuli, Fatma Azhara Eduart Wolok Endang Fatmawati Erfirmansyah Soedjono Adam Fadhila, Mahdia Fahria Rahmamilawaty Abas Fahrid Matiti Falya, Firli Aulia H Munayang Fauzan Djaka Achmad Fenti Prihatini Dance Tui Fitriani Ence Friska Nuriman Muchsin Hadjaratie, Srininang Hanisah Hanafi Hasan, Cindy Aulia Hidayat Koniyo, Moh. Husain, Odi Prawira I Kadek Satria Arsana Ibrahim, Arlin Siswaty Ichsandy Masloman Ikhlas Ul Aqmal Indriani Iskandar Hiola Indriyati Yusup Irawaty Igirisa Irsyad R. Pakarain Irwan Halid Ismail, Edhi Ismet Sulila Jorry Karim Jorry Karim Jurico Abdussamad Jurico Abdussamad Jurico Abdussamad Juriko Abdussamad Karinda, Kisman Karlina Napu Ladiku, Mohamad Rusdiyanto Latidi, Muftia Salfadhila Lisdawati Muda Margareth Riisyie Inof Rantung Moh Galang Putra Valentino Jantu Monalisa, Mega Muchtar Achmad Muchtar Ahmad Mustaki, Wawan Mustapa Wantu, Sastro Nani, Yacob Nur Arif Nugraha NURSIN, ERWIN Padjunge, Siti Rahmatriarti Pakaya, Mely Putri Mooduto, Mutiarahmawati Putri Regina Pakaya Rahma Alhasni Rauf A. Hatu Razak, Nur Oktaviani Rina Pratiwi Pudja I. A Ritmon Amala Rizcha Mayanti Paera Romy Tantu Rosman Ilato Ruiba, Lupita Rumambi, Desifa Fera diansah Rusli Isa Salim, Yayuk Juliarti Sandewa, Fadli Sastro M Wantu Sastro Mustapa Wantu Siti Nurmardia Abdussamad Soedjono Adam, Erfirmansyah Sri Susanty Bata Sri Yulianti Mozin Taha, Ratna Linda Tohopi, Rustam Tulie, Evan Trisno F Udin Hamim Udin Hamim Uno, Silva R. Valentina Monoarfa Widya Reza Wirawan, Vani Yacob Nani Yacob Nani Yacob Noho Nani Yanti Aneta YANTI KADIR ULITOTO

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