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All Journal Jurnal Master Pariwisata (JUMPA) Jurnal Manajemen Pelayanan Hotel Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management Journal of Applied Management and Accounting Science (JAMAS) Jurnal Bisnis Hospitaliti Jurnal Pariwisata Indonesia Synergy and Society Service Journal of Tourism and Interdiciplinary Studies Journal of Hospitality Accommodation Management Jurnal Ilmiah Hospitality Management BJHTCR Jurnal Mosaik Hospitaliti Jurnal Pengabdian Dosen Republik Indonesia (JPDRI) Journal of Applied Science in Tourism Destination Jurnal Daya Tarik Wisata Bhakti Patrika Tourism and Hospitality Insights E-Journal of Tourism Journal Research of Management Prosiding Seminar Nasional Riset dan Pengabdian pada Masyarakat
I Made Gede Darma Susila
Universitas Triatma Mulya
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Other

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Kinerja Karyawan Dilihat Dari Pengaruh Program Pelatihan dan Motivasi Kerja di Hotel The Seminyak Beach Resort & Spa I Made Agus Sugana Nugeraha; I Made Gede Darma Susila; Ida Ayu Anggreni Suryaningsih; Ni Nyoman Ayu Suriyani
Jurnal Mosaik Hospitaliti Vol. 8 No. 1 (2026): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2026.8155

Abstract

In the hospitality sector, service quality depends heavily on how well employees perform, and that concern is the starting point for this study, focused on a resort environment The Seminyak Beach Resort & Spa where guest expectations keep climbing while staff performance still varies. Three theoretical lenses shape the analysis: Mangkunegara on training, Robbins and Judge on work motivation, and Sutrisno on employee performance; together they form a conceptual model connecting training and motivation to performance outcomes. Using a quantitative, causal-associative design, the study surveyed the entire workforce 185 employees at The Seminyak Beach Resort & Spa through total sampling. Questionnaires built on a Likert scale served as the main data source, complemented by observation, interviews, and documentation; SPSS 26 was then used to run instrument tests, classical assumption tests, multiple linear regression, correlation analysis, t-tests, F-tests, and the coefficient of determination. Both training and work motivation turned out to have a positive, significant effect on performance individually, and a significant combined effect as well, jointly explaining 55.3% of the variance (R Square = 0.553). The clear implication: sharpening training quality and sustaining strong work motivation are the two levers most likely to lift employee performance at The Seminyak Beach Resort & Spa.
Sosialisasi Edukasi Sadar Wisata dan Pengelolaan Sampah Demi Mewujudkan Pariwisata Berkelanjutan di Desa Tegallinggah Bedulu, Kabupaten Gianyar I Made Gede Darma Susila; I Putu Bagus Andhy Putra; Putu Cahaya Semesta; I Ketut Kardana; I Gusti Agung Rendra Wijaya; Ni Nyoman Ayu Suriyani; Komang Shintiya Nita Kristiana Putri; Deddy Kurniawan Halim
Bhakti Patrika Vol. 2 No. 2 (2026)
Publisher : Pubfine Media Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64408/bp.2026.22169

Abstract

Pendahuluan: Pariwisata berkelanjutan merupakan konsep penting dalam menjaga keseimbangan antara perkembangan industri wisata dan pelestarian lingkungan. Desa Tegallinggah, Bedulu, Kabupaten Gianyar, sebagai salah satu destinasi wisata, menghadapi tantangan dalam pengelolaan sampah akibat meningkatnya jumlah wisatawan. Sosialisasi yang diberikan kepada masyarakat berupa kegiatan sosialisasi. Kegiatan ini bertujuan untuk memberikan edukasi kepada masyarakat setempat tentang pentingnya sadar wisata dan pengelolaan sampah yang baik guna mendukung pariwisata berkelanjutan. Metode: Metode yang digunakan adalah sosialisasi meliputi sesi pemaparan materi oleh para ahli, dan diskusi interaktif. Prosesnya dilihat dari pra kegiatan, saat dan setelah kegiatan pengabdian dilakukan. Hasil: Hasil dari kegiatan pengabdian kepada masyarakat ini menunjukkan adanya peningkatan kesadaran masyarakat dalam menjaga kebersihan lingkungan, serta penerapan sistem pengelolaan sampah yang lebih efektif. Kesimpulan: Kesimpulan dari kegiatan ini menegaskan bahwa edukasi sadar wisata dapat berkontribusi dalam menciptakan ekosistem pariwisata yang ramah lingkungan dan berkelanjutan.
The Influence of Work Environment and Communication on Employee Work Motivation at Legian Beach Hotel Kuta, Indonesia Ida Bagus Putra Manuaba; I Made Gede Darma Susila; Desak Made Purnama Dewi
Tourism and Hospitality Insights Vol. 1 No. 1 (2025)
Publisher : Pubfine Media Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64408/thi.2025.1139

Abstract

Introduction: Human resources are a key factor in the success of the hospitality industry. One essential aspect that influences performance is employee work enthusiasm. This study investigates how the work environment and communication affect employee work enthusiasm, both individually and simultaneously, at Legian Beach Hotel Kuta. Methods: This research used a quantitative approach with a descriptive-correlational design. The population consisted of 76 employees from the Food and Beverage Department. A saturated sampling technique was applied, involving the entire population as the sample. Data were collected through structured questionnaires and analyzed using descriptive statistics and multiple linear regression with SPSS version 24.0. Results: The analysis showed that the work environment (X1) had a positive and significant partial effect on work enthusiasm. Communication (X2) also had a positive and significant partial effect. Simultaneously, the work environment and communication had a significant and positive influence on employee work enthusiasm. Conclusion: The findings indicate that both the work environment and communication are critical factors in enhancing employee enthusiasm. Hotel management is advised to improve these aspects to support employee motivation and performance. Future research is recommended to explore other potential variables that may influence work enthusiasm beyond those examined in this study.
Measuring Guests' Stay Decisions at Hotel Adiwana Suweta Ubud Gusti Ayu Winda Putri; I Made Gede Darma Susila; Ida Ayu Karina Putri
Tourism and Hospitality Insights Vol. 2 No. 1 (2026)
Publisher : Pubfine Media Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64408/thi.2026.21166

Abstract

Introduction: Ubud is one of the districts in Gianyar Regency, Bali Province. Tourism development in Ubud District has great potential to develop accommodation businesses such as Hotels, Villas, Resorts, and one of them is the Adiwana Suweta Hotel located on Jalan Suweta, Ubud. The large number of competitors plus there are statements that are less than satisfactory for guests where the price is too expensive and the facilities are not optimal. This can certainly have a negative impact on the Adiwana Suweta Hotel, because in the hotel business the level of guest satisfaction is very important. This study aims to determine the room price on the decision to stay, hotel facilities partially on the decision to stay, and the room price and hotel facilities influence the decision to stay. Methods: The research method used is a quantitative approach with data collection techniques using research tools in the form of questionnaires given to consumers of the Adiwana Suweta Hotel. Sampling in this study amounted to 104 respondents. Results: The results of the study show that; (1) Price simultaneously has a positive and significant influence on the decision to stay at the Adiwana Suweta Hotel; (2) Facilities simultaneously have a positive and significant influence on the decision to stay at the Adiwana Suweta Hotel; and (3) Price and facilities simultaneously have a positive and significant influence on the decision to stay at the Adiwana Suweta Hotel. Conclusion: Suggestions for further research using a qualitative approach, such as in-depth interviews regarding the reasons behind guests' decisions to stay and adding new variables will provide a more comprehensive picture.
Peranan Room Attendant Dalam Meningkatkan Kualitas Pelayanan Housekeeping Pada Peak Season Di Wusanto Huching Resort Hotel Taiwan Maria Margaretha Indrawati; I Made Gede Darma Susila; Ida Bagus Nyoman Krisna Prawira Yuda
Jurnal Daya Tarik Wisata Vol. 8 No. 1 (2026): Jurnal Daya Tarik Wisata
Publisher : Fakultas Bisnis dan Pariwisata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/

Abstract

Penelitian ini bertujuan untuk menganalisis peranan room attendant dalam meningkatkan kualitas pelayanan housekeeping pada periode peak season di Wusanto Huching Resort Hotel, Taiwan, mengidentifikasi berbagai kendala yang dihadapi selama pelaksanaan tugas, serta mendeskripsikan upaya yang dilakukan untuk mempertahankan kualitas pelayanan. Penelitian menggunakan pendekatan deskriptif kualitatif dengan teknik pengumpulan data melalui observasi, wawancara semi-terstruktur, dan dokumentasi. Informan penelitian terdiri atas supervisor housekeeping dan room attendant yang dipilih menggunakan teknik purposive sampling. Analisis data dilakukan secara deskriptif kualitatif melalui tahapan reduksi data, penyajian data, dan penarikan kesimpulan berdasarkan hasil observasi, wawancara, serta dokumentasi. Hasil penelitian menunjukkan bahwa room attendant memiliki peranan penting dalam menjaga kualitas pelayanan housekeeping melalui pelaksanaan pembersihan kamar sesuai standar operasional prosedur (SOP), menjaga kebersihan, kerapian, dan kenyamanan kamar, melakukan pemeriksaan serta pelaporan kerusakan fasilitas, serta memberikan respons yang cepat terhadap permintaan tamu. Penelitian juga menemukan beberapa kendala selama peak season, yaitu keterlambatan check-out tamu, keterbatasan peralatan housekeeping, keterbatasan persediaan linen, dan jumlah tenaga kerja yang belum sebanding dengan peningkatan tingkat hunian kamar. Untuk mengatasi kendala tersebut, pihak housekeeping menerapkan berbagai upaya, antara lain menetapkan prioritas pembersihan kamar, meningkatkan koordinasi antarpegawai, memastikan ketersediaan peralatan kerja, mengoptimalkan pengelolaan linen, dan menambah tenaga kerja sementara. Hasil penelitian menunjukkan bahwa berbagai upaya tersebut mampu mendukung kelancaran operasional housekeeping serta mempertahankan kualitas pelayanan kepada tamu selama periode peak season.
Analisis Penerapan Kualitas Layanan Housekeeping Dalam Meningkatkan Citra Hotel Di Wushanto Huching Resort Hotel Taiwan Florensius Parwis Cude Rosman; I Made Gede Darma Susila; Ni Putu Putri Widyaningsih; I Ketut Kardana
Jurnal Daya Tarik Wisata Vol. 8 No. 1 (2026): Jurnal Daya Tarik Wisata
Publisher : Fakultas Bisnis dan Pariwisata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/

Abstract

Beberapa kendala dalam penerapan kualitas layanan housekeeping di Wushanto Huching Resort Hotel Taiwan, seperti keterbatasan jumlah staf, kerusakan fasilitas kamar, perbedaan harapan tamu terhadap pelayanan, dan meningkatnya beban kerja saat high season. Kondisi tersebut berpotensi memengaruhi kualitas pelayanan dan citra hotel. Penelitian ini bertujuan menganalisis penerapan kualitas layanan housekeeping dalam meningkatkan citra hotel, mengidentifikasi kendala yang dihadapi, serta mengetahui upaya yang dilakukan untuk mengatasinya. Metode yang digunakan adalah deskriptif kualitatif dengan teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi. Informan dalam penelitian ini adalah staf housekeeping dan tamu hotel.  Hasil penelitian menujukan bahwa kualitas layanan housekeeping telah diterapkan dengan baik, meliputi kebersihan dan kerapian kamar, kecepatan pelayanan, sikap ramah dan profesional staf, serta pemeliharaan fasilitas kamar. Namun, terdapat kendala berupa keterbatasan staf, kerusakan fasilitas, perbedaan harapan tamu, dan tingginya tingkat hunian hotel saat high season. Upaya yang dilakukan hotel meliputi peningkatan pelatihan staf, penerapan SOP secara konsisten, pemeliharaan fasilitas yang lebih baik, serta peningkatan komunikasi dengan tamu. Penelitian ini menyimpulakan bahwa kualitas layanan housekeeping berperan penting dalam meningkatkan dan mempertahankan citra hotel
Co-Authors Anak Agung Ketut Sriasih Anak Agung Ratih Wijayanti Ariesta , I Putu Agus Suarsana Deddy Kurniawan Halim Desak Made Purnama Dewi Desak Made Purnama Dewi Dwi Candra Anggara, I Gusti Made Erapartiwi , Kadek Oka Florensius Parwis Cude Rosman Gusti Ayu Winda Putri Healthy, Gede Dodi Hutapea , Moga Yuda I Gusti Agung Bagus Widiantara I Gusti Agung Bagus Widiantara I Gusti Agung Rendra Wijaya I Gusti Made Dwi Candra Anggara I Ketut Kardana I Ketut Kardana I Ketut Sutapa I Ketut Sutapa I Made Agus Sugana Nugeraha I Made Bayu Wisnawa I Made Sudirman I Made Sudirman I Made Suwitra Wirya I Nengah Aristana I Nengah Sandi Artha Putra I Nengah Subadra I Nyoman Sudiarta I Putu Agus Nurjaya I Putu Bagus Andhy Putra I Wayan Edi Arsawan I Wayan Kartimin I Wayan Kartimin I Wayan Suardana Ida Ayu Anggreni Suryaningsih Ida Ayu Karina Putri Ida Ayu Karina Putri Ida Bagus Gowinda Putra Udiana Ida Bagus Nyoman Krisna Prawira Yuda Ida Bagus Nyoman Krisna Prawira Yuda Ida Bagus Putra Manuaba James Adolft Paparang Jaya, Gusti Ngurah Prana Jery christianto Komang Shintiya Nita Kristiana Putri Krismawan, I Made Dwitya L. K. Herindiyah Kartika Yuni Laurentzia Aureola Octavina Wibowo Luh Gede Putri Kusuma Pekerti Maria Margaretha Indrawati Meiliana, Ni Putu Karina Ni Luh Putu Sri Widhiastuty Ni Luh Putu Sri Widhiastuty Ni Made Dwi Eka Widiastuti Ni Nyoman Ayu Suriyani Ni Nyoman Ayu Suriyani Ni Putu Putri Widyaningsih Ni Putu Yunik Anggreni Nugraha, I Wayan Pande, Agus Padya Mahardika Putu Agus Prayogi Putu Cahaya Semesta Putu Guntur Pramana Putra Roncally, Fatima Maria Deinse Rusmiati, Ni Nyoman Saortua Marbun Saortua Marbun Sari, Ni Luh Komang Julianthi Paramita Satria Jaya, Sang Made Krisna Sedana, I Gede Agus Putra Suardiana, I Kadek Andi Subadra, I Nengah Sudirman, I Made Sukariyanto, I Gede Made Sumadi, I Gede Suryaningsih, Ida Ayu Anggreni Suwitra Wirya, I Made Swandewi, Ni Kadek Widiastuti, Ni Made Dwi Eka Wijaya, I Gusti Agung Rendra Wirya , I Made Suwitra Wulandari, Pande Putu