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Julianto Hutasuhut
Universitas Muslim Nusantara Al-Washliyah
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Journal : JURNAL MANAJEMEN AKUNTANSI (JUMSI)

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Pengaruh Fasilitas dan Kualitas Pelayanan Terhadap Kepuasan Konsumen (Studi Kasus di SPBU NO. 14.205.156 Desa Bengkel Kec. Perbaungan Kab. Serdang Bedagai) Lestari, Ainun; Hutasuhut, Julianto
Jurnal Manajemen Akuntansi (JUMSI) Vol 1, No 2: 2021
Publisher : Universitas Labuhanbatu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/jumsi.v1i2.2463

Abstract

The purpose of this study was to determine the influence of facilities and quality Services to the satisfaction of the consumers at the gas station No.14.205.156 Village Workshop Kec. Perbaungan. The population in this research is customer satisfaction at the gas station No.14.205.156 Village Workshop Kec. Perbaungan, a total of 600 people. The sample in this study amounted to 60 people were taken randomly by using random sampling technique. This type of research is quantitative research. Instrumentpenelitian using a questionnaire or a questionnaire and then analyzed using the method of multiple linear regression analysis Y=7,682+0,461 X1+0,337 X2, which means that the facilities and service quality effect on customer satisfaction. Based on the results can be known that the facility (X1) has a value of t count sebesar5,409dan t table by 1.67 if compared with t then the result 5,409>1,67, so it can be concluded that the facility has positive and significant effect on customer satisfaction (Y). Quality of Service (X2) has a t value of 4,988 if compared with t table then the result 4,988>1,67, so it can be concluded that Service quality has positive and significant effect on customer satisfaction (Y). Simultaneously, the facilities and Service Quality have positive and significant influence on consumer satisfaction. Meaning hypothesis in this study is accepted, it is evident from the value of F count > F table (51,225>3,15). The results of the coefficient of determination shows that the facilities and Service Quality influence on customer satisfaction 64.3%, while the rest of 35.7% influenced by other variables not examined in this study.
Co-Authors A Halim Abd Rasyid Syamsuri Abd. Halim Abd. Rasyid Syamsuri Abd. Rasyid Syamsuri Abd.Rasyid Syamsuri Adinda, Uci Adrial Falahi Ahmad Dairobi Ahmad Tarmizi Aldianto, Koko Alkausar Saragih Alya Azizah Ananda, Putri Andre Beno Syahputra Saragih Andriyani Wirananda, Henny Anggia Sari Lubis, Anggia Sari Anjani, Putri Dwi Anwar Efendi Harahap Aprilliana, Rany Ardhansyah Putra Ardhansyah Putra Hrp Ardhansyah Putra Hrp Armayana, Risdah Astuti ButarButar, Burhanuddin Dalimunthe, Ritha F. Danil, Frian Daulay, Amelia Mufti Dwi Indah Lestari Dwi Nur Akbar Dwi Saraswati Dwi Saraswati Ega Siddik Emelia Rahmadany Putri Gami Emelia Rahmadany Putri Gami Fathin Abdullah Feni Damayanti Gami, Emelia Rahmadany Putri Ginting, Ayu Taniya Gita Wardani Hadian, Arief Harahap, Nurain Harahap, Nur’ain Hasibuan, Hadi Saifullah Hasibuan, Melisa Zuriani Heni Pujiastuti Henny Henny Hidayat, Toni Husaini, Marisa Hutasuhut, Khairul Ali Iga Wahyuni Indra Muda, Indra Indrawan, Muhammad Gita Intan Ramadhani Irma Raudhatul Jannah Pasaribu Irmayanti Irmayanti Lasma Melinda Siahaan Lestari, Ainun Lismai Saroh Lubis, Ilham Lubis, Tukimin Lukman Nasution M.Dhani Habra Maulia Sri Dewi Maya Nur Aini Maysarah, Jihan Mega Faradilla Mega Faradilla Monica Dwi Suci Muhammad Dimas Alfahri Muhammad Gilang Anugrah Muhammad Hilman Fikri Muhammad Rahmat Muharis Muharis Mukti, Ridho Mulyono, Hardi Mutawaqil Bilah Tumanggor Mutholib, Mutholib Nainggolan, Solawati Nana Hadisti Nirmala, Ananda Nurain Harahap Nurain Harahap Nurhasanah, Shafrina Nur’ain Harahap Ova Novi Irama Pitria Nurul Saputri Rahmat, Muhammad Rasyid Syamsuri, Abd. Riana, Wanda Riyani Zannatul Fitri Daulay Rizka Nadia Rambe Rizki, Vitri Dea Safina, Wan Dian SAFITRI, SEKAR GITA Saragih, Al Kausar Sembiring, Zamalludin Sembiring, Zamaluddin Shita Tiara Siambaton, Rida Safira Sihite, Frans Antoni Siregar, Baginda Sorik Siti Lam'ah Nasution Siti Nurhaliza Solawati Nainggolan Solawati Nainggolan Sonia Mayuni Ritonga Sri Dewi, Maulia Surya Wardani Toni Hidayat Tukimin Tukimin Vina Septiani, Vina Wahyuningsih, Dini Dwi Wan Dian Safina WARUWU, KHAMO Yayuk Yuliana Yudha Afridiansyah Yuni Shara Yunita Putri Irwan Somba