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Innovation Strategy and Customer Loyalty for Indonesian Freight Forwarding Company Fauzia, Elfa; Pahala, Yosi; Thamrin, Muhammad; Abidin, Zaenal; Perwitasari, Erni Pratiwi
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 12 No. 2 (2025): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v12i2.1395

Abstract

One of the problems in logistics companies in Indonesia is the fact that some companies have not implemented Innovation strategies properly in the Pre-Booking and Forecast Expectancy Container systems in shipping companies so that it is quite difficult for customers to get Delivery Orders for the export shipping process. The company creates ways to maintain customer loyalty by implementing innovation strategies and service quality in the company's operational performance. The aim of this research is to determine and analyze the influence of innovation strategies and service quality on operational performance on customer loyalty. This qualitative research uses path analysis. The sample taken was 30 respondents with the criteria of Freight Forwarding company customers who had worked at their company for at least one year in the position of Logistics staff. Based on the data analysis carried out, it was concluded that the innovation strategy variable had no individual or partial influence on employee performance. The service quality variable does not have an individual or partial influence on employee performance. Employee performance variables do not have an individual or partial influence on customer loyalty. However, innovation strategy, service quality and operational performance together or simultaneously have a positive effect on customer loyalty.
Exploring Human Resources Development as a Determining Factor for Organizational Success: A Qualitative Approach Pahala, Yosi; Haryanto, Anung; Nurhidayati, Ninin; Subehana, Subehana; Sidjabat, Sonya
Dinasti International Journal of Management Science Vol. 6 No. 6 (2025): Dinasti International Journal of Management Science (July - August 2025)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v6i6.5317

Abstract

This research explores the strategy of human resource development in Jakarta universities in the face of digital transformation and the Independent Learning Independent Campus (MBKM) policy, as well as the role of digitalization of HR management (Digital HR) in increasing organizational effectiveness. The method used is a qualitative approach with secondary data analysis from national and international journals over the past ten years. The results show that HR competence is the main factor in organizational success in the digital era. Technology-based HR development strategies, with stakeholder support, produce adaptive, innovative, and globally competitive human resources. Organizations that are responsive to technological and social change tend to have an edge over the competition. This study has limitations, such as the use of secondary studies that are not representative of all organizations, and has not been in-depth analyzing organizational cultural factors, technological readiness, and policy support. The absence of primary data also makes the research results theoretical. Nevertheless, these findings make an important conceptual contribution and can serve as a basis for further research in developing HR management models that are relevant to the demands of the digital age and the implementation of MBKM policies.
Pengetahuan manajemen rantai pasok pada siswa sekolah menengah kejuruan Nasution, Nursery Alfaridi; Pahala, Yosi; Octaviani, Reni Dian; Prihassyaira, Aditiya Dwi
Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Vol. 5 No. 1 (2024)
Publisher : Universitas Islam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33474/jp2m.v5i1.21489

Abstract

Perencanaan, implementasi, dan pengendalian aliran barang, jasa, informasi, dan dana dari pemasok ke pelanggan adalah bagian dari manajemen rantai pasokan. Tujuan manajemen rantai pasokan adalah untuk mencapai tingkat efisiensi dan kepuasan pelanggan yang paling tinggi. Manajemen rantai pasok memainkan peran krusial dalam menyediakan produk dan layanan yang kita konsumsi setiap hari, sehingga memahami manajemen rantai pasok sangat penting. Kegiatan ini bertujuan untuk memberikan pengetahuan mengenai manajemen rantai pasok di kehidupan sehari–hari kepada siswa SMK,  sehingga siswa SMK mendapatkan pemahaman mengenai pergerakan barang dari hulu ke hilir. Sebelum sosialisasi kuesioner diberikan kepada peserta dan terdapat 72% peserta yang belum memahami manajemen rantai pasok, setelah sosialisasi kuesioner disebarkan kembali dan hasilnya pemahaman peserta mengenai manajemen rantai pasok meningkat, sebanyak 89% peserta memahami manajemen rantai pasok. Pengetahuan mengenai manajemen rantai pasok berhubungan positif terhadap kinerja dan inovasi, harapannya ketika siswa SMK memahami pergerakan dalam rantai pasok, mereka akan terus berinovasi untuk memudahkan tercapainya tujuan dalam rantai pasok yaitu, right rime, right place, right cost, right person.
The Effect of Safety Shipping at Sea on Ship Traffic Safety Mediated Organizational Commitment Immanuel, Leonard; Pahala, Yosi; Lasse, D.A.; Saputra, Datep Purwa; Abidin, Zaenal
Journal of World Science Vol. 1 No. 6 (2022): Journal of World Science
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jws.v1i6.50

Abstract

The ultimate ambition at this research was to conclude the direct and indirect influence of the influence of shipping safety at sea on the safety of ship traffic mediated by organizational commitment (survey on the Tanjung Priok Marine and Coastal Guard Unit in 2020). The design usage of the particular research was not only associated and as the complimentary work under the survey method but also related to the population which was the captain of the Tanjung Priok Marine and Coast Guard Unit. By using the sampling technique, this research has its purposive sampling with a total sample of 66 respondents and by implementing the data collection technique, quantitative questionnaire has been passed the trial and error for its validity and reliability. Under the Research Methodology theorem, this research is implementing the path analysis method with Smart Partial Least Square software ver. 3. The conclusion has indicate that shipping safety at sea has a direct effect on organizational commitment.
Socialization of Safety Factors for Passengers of Traditional Ship Crossing Transport at Muara Angke Port Jakarta Susanto, Primadi Candra; Thamrin, Thamrin; Yasin, Robiha; Ricardianto, Prasadja; Pahala, Yosi; Chairudin, Irwan
Asian Journal of Community Services Vol. 3 No. 2 (2024): February 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ajcs.v3i2.8076

Abstract

The orderliness of service and operation of facilities and infrastructure is relatively low, and many factors contribute to it, such as the weak awareness of ship owners and companies in implementing an effective and implementable safety system in the field, the seaworthiness of ships that are more oriented towards certification which in fact is not supported by careful inspection, as well as supervision carried out by the government on the implementation (drilling) of shipping safety requirements is inconsistent.  The purpose of socialization to passengers who use traditional wooden ships is "Socialization of Safety Factors for Passengers of Traditional Ship Crossing Transport at Muara Angke Port Jakarta" the purpose of socialization is to prevent opportunities for violations in shipping not using Ring Life Buoys, Life Jackets and unethical behavior of ships passengers.
The Role of Human Resources to Improve the Optimization of e-Procurement Implementation in PT Pertamina Trans Kontinental's Ship Operations Maemunah, Siti; Musliha, Fadlia; Yuliantini, Yuliantini; Pahala, Yosi
Business, Management & Accounting Journal (BISMA) Vol. 2 No. 3 (2025): BISMA Journal November 2025
Publisher : Baca Dulu Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70550/bisma.v2i3.157

Abstract

This study aims to analyze and evaluate the implementation of the e-procurement system in the operations of PT Pertamina Trans Kontinental (PT PTK) vessels, as well as the role of human resources (HR) in optimizing the application of this system. The research also explores the factors that influence the success of e-procurement implementation, both from the internal side of the company, such as good management and HR management, and from the external side, including supporting technological infrastructure and policies. This study uses a qualitative method with a descriptive approach and NVivo 12 software for data analysis. The research duration was 3 (three) months through interviews with informants consisting of the Procurement Manager, ICT Manager, Vessel Procurement and Operations Coordinator, SmartGEP Manager, and six HR employees involved in the implementation and management of the e-procurement system, totaling 10 participants, this research delves into the various challenges and solutions in implementing e-procurement in the vessel operations of PT PTK. The analysis results show that the implementation of e-procurement has increased efficiency, transparency, and accountability in the procurement of goods and services. However, there are still challenges related to HR adaptation and technological infrastructure. This research contributes to the development of e-procurement theory, particularly in the maritime industry context, and provides practical recommendations to enhance HR capacity in managing a more effective and sustainable e-procurement system.
The Role of Human Resources to Improve the Optimization of E-Procurement Implementation in PT Pertamina Trans Kontinental's Ship Operations Musliha, Fadlia; Pahala, Yosi; Maemunah, Siti
Dinasti International Journal of Management Science Vol. 7 No. 2 (2025): Vol. 7 No. 2 (2025): Dinasti International Journal of Management Science (Novem
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i2.5790

Abstract

This study aims to analyze and evaluate the implementation of the e-procurement system in the operations of PT Pertamina Trans Kontinental (PT PTK) vessels, as well as the role of human resources (HR) in optimizing the application of this system. The research also explores the factors that influence the success of e-procurement implementation, both from the internal side of the company, such as good management and HR management, and from the external side, including supporting technological infrastructure and policies. This study uses a qualitative method with a descriptive approach and NVivo 12 software for data analysis. The research duration was 3 (three) months through interviews with informants consisting of the Procurement Manager, ICT Manager, Vessel Procurement and Operations Coordinator, SmartGEP Manager, and six HR employees involved in the implementation and management of the e-procurement system, totaling 10 participants, this research delves into the various challenges and solutions in implementing e-procurement in the vessel operations of PT PTK. The analysis results show that the implementation of e-procurement has increased efficiency, transparency, and accountability in the procurement of goods and services. However, there are still challenges related to HR adaptation and technological infrastructure. This research contributes to the development of e-procurement theory, particularly in the maritime industry context, and provides practical recommendations to enhance HR capacity in managing a more effective and sustainable e-procurement system.
Dampak Transformational Safety Leadership dan Safety Culture terhadap Safety Behavior Melalui Safety Motivation Awak Kapal pada PT. Pelayaran Karana Line Cabang Pulau Batam Ramadhan, Firhand Aulia; Setyawati, Aswanti; Pahala, Yosi; Pahrudin, Cecep; Thamrin, Muhammad
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 1 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i1.1911

Abstract

This study aims to analyze the impact of transformational leadership and culture on safety behavior through the motivation of crew members at PT. Pelayaran Karana Line branch in Pulau Batam. Using a quantitative research method, data were collected through questionnaires distributed to the crew members. The results of the study indicate that transformational leadership and organizational culture have a positive and significant impact on safety behavior, mediated by the motivation of the crew. These findings provide practical implications for the company's management in enhancing workplace safety onboard ships.
The Impact of Green Recruitment and Employee Empowerment on Organizational Culture and SDGs Achievement Damayant, Wiwit; Budiyono, Eko; Sumardi, Sumardi; Latuconsina, Abdul Samad; Pahala, Yosi
International Journal of Economics Development Research (IJEDR) Vol. 6 No. 6 (2025): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v6i6.10567

Abstract

This study aims to analyze the effect of green recruitment and employee empowerment on the achievement of the Sustainable Development Goals (SDGs), with organizational culture serving as a mediating variable in companies in Indonesia. This research is grounded in Green Human Resource Management (GHRM) theory and organizational culture theory, which emphasize that green recruitment as an entry point and employee empowerment as a behavioral mechanism can strengthen the internalization of sustainability values within organizations. Organizational culture is viewed as a crucial bridge linking green HR policies to employees’ pro-environmental behavior and the company’s SDG achievements. The study employs a quantitative approach with an explanatory survey design. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) based on responses from 100 participants representing various company sectors in Indonesia that published Sustainability Reports for the 2023–2024 period. The research instrument was developed by adapting indicators from the GHRM, empowerment, organizational culture, and SDG literature. Validity, reliability, and goodness-of-fit tests were conducted to ensure the quality of the model. The findings reveal that green recruitment and employee empowerment significantly influence green organizational culture, while employee empowerment has the strongest direct effect on SDG achievement. Organizational culture is proven to mediate the relationship between green recruitment and employee empowerment and the achievement of SDGs. Practically, these findings highlight that corporate success in supporting the SDGs depends not only on administrative compliance, such as sustainability reporting, but also on transforming norms, values, and daily decision-making at the employee level. This study contributes practical insights for developing HR metrics directly linked to SDG indicators and supports policy transformation toward a green economy in Indonesia.
Implementasi Onshore Power System Terhadap Kapal Sandar pada Beberapa Pelabuhan di Pulau Jawa – Indonesia Febriyanti, Febriyanti; Thamrin, Muhammad; Agusinta, Lira; Pahala, Yosi
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 13 No. 2 (2026): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v13i2.1784

Abstract

Kurangnya identifikasi aksi mitigasi baru untuk menurunkan emisi transportasi laut dan belum optimalnya pengumpulan data aktivitas menjadi permasalahan utama. Penelitian ini bertujuan menganalisis implementasi, efisiensi, dan tarif layanan Onshore Power System (OPS) di pelabuhan Pulau Jawa, Indonesia, serta melakukan kajian Systematic Literature Review (SLR) untuk mengevaluasi dampak OPS terhadap efisiensi biaya dan lingkungan saat kapal bersandar. Metode penelitian menggunakan SLR dengan aplikasi NVivo 12 untuk pengkodean data berdasarkan tema seperti pelabuhan ramah lingkungan, efisiensi biaya, energi terbarukan, dan penghematan bahan bakar. Fokus penelitian pada Pelabuhan Tanjung Perak, Tanjung Emas, dan Tanjung Intan. Hasil penelitian menunjukkan bahwa implementasi OPS mampu mengurangi biaya operasional perusahaan pelayaran secara signifikan pada berbagai jenis kapal. Namun, tarif layanan OPS di tiga pelabuhan menunjukkan variasi yang memengaruhi keputusan perusahaan pelayaran. Penelitian ini memiliki batasan, seperti terbatasnya data aktivitas langsung dan cakupan analisis pada pelabuhan di Pulau Jawa, sehingga generalisasi ke pelabuhan lain memerlukan studi lanjutan. Dampak jangka panjang OPS terhadap emisi karbon juga belum dianalisis. Penelitian ini memberikan wawasan awal tentang manfaat OPS dan mendorong perlunya kajian lebih mendalam untuk memperluas cakupan analisis dan meningkatkan keakuratan data
Co-Authors Aang Gunawan, Aang Adi, Erman Noor Agusinta, Lira Alfarizi Nasution, Nursery Anung Haryanto Ardhina, Dila ASEP SUPARMAN Aswanti Setyawati Cecep Pahrudin, Cecep Damayant, Wiwit Dewi Nursaningrum, Dewi Dewi Nusraningrum Edhie Budi Setiawan, Edhie Budi Edwin Lermatan, Esternilus Eko Budiyono Erni Pratiwi Perwitasari Euis Saribanon Fachrial, Peppy Fauzia, Elfa febriyanti febriyanti Gasing, Umar Handayani, Sri Hariri, Muhammad Hasurungan Silalahi, Martogi Hendro Kuntohadi, Hendro Imam Sonny, Imam Immanuel, Leonard irwan chairudin, irwan Juliater Simamarta Kadarisman, Muh Kamsariaty, Kamsariaty Lasse, D.A Lasse, D.A. Latuconsina, Abdul Samad Liana, Esti M, Dwi Priyanto Madjid, Suharto Abdul Muhammad Thamrin Musliha, Fadlia Mustika Sari, Mustika Mustikasari Mustikasari Nazifah Husainah Ninin Nurhidayati Nugraha, Setiya Nur Aryanzah, Dany Nursery Alfaridi S Nasution Octaviani, Reni Dian Octoriviano, Fajar Adhitia Pramana Putra, Nanda Prasadja Ricardianto, Prasadja Prihassyaira, Aditiya Dwi Primadi Candra Susanto Purwoko, Harry Rachmi, Irsafanti Rafi, Salahudin Ramadhan, Firhand Aulia Rasidi, Fazar Iman Reynold, Binsar Sandriana Marina Saputra, Datep Purwa Setia Kurniawan, Jermanto Setiawan, Ferdy Trisanto Siahaan, L.Denny Sijabat, Eduard Alfian Syamsya Sitanggang, Rohana Siti Maemunah Siti Maemunah Sodikin, Alit Subehana, Subehana Sudewo, Gatot Cahyo Sugiyanto - Sumardi . suryawan, ryan firdiansyah Suseno, Effan Dwi Thamrin Thamrin Untung, Sri VERONICA VERONICA Wibawanti, Andjar Budi Wuryantari, Oktima Yana Tatiana, Yana Yasin, Robiha Yuliantini Yuliantini Zaenal Abidin