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All Journal Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Warta Ardhia : Jurnal Perhubungan Udara Warta Penelitian Perhubungan Dinasti International Journal of Management Science Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Studi Ilmu Manajemen dan Organisasi Journal Of World Science Jurnal Manajemen Bisnis Transportasi dan Logistik Asian Journal of Community Services (AJCS) International Journal of Advanced Multidisciplinary Jurnal Pemberdayaan Ekonomi Amkop Management Accounting Review (AMAR) Ranah Research : Journal of Multidisciplinary Research and Development Business, Management & Accounting Journal Jurnal Pengabdian Masyarakat dan Penelitian Terapan Warta Penelitian Perhubungan
Yosi Pahala, Yosi
STMT Trisakti
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Customer Service and Delivery Service Quality of Delivery Service Companies Rachmi, Irsafanti; Setiawan, Edhie Budi; Pahala, Yosi; Veronica, Veronica; Setiawan, Ferdy Trisanto
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 11 No. 2 (2024): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v11i2.1384

Abstract

The development of goods delivery services could be seen from the growth of service companies’ quantity domestically and abroad. People could determine which delivery services they will use based on their will and the service quality. Freight forwarding companies often experience difficulty in retaining delivery services’ loyal customers. The purpose of the study is to analyze the influence of satisfaction, service quality, and customer’s services on customer’s loyalty of the freight forwarder company. The research technique used the Quantitative approach that the survey data was collected and processed using Structural Equation Modeling (SEM) method of AMOS 22 software. This research used 200 purposive sampling of the company’s customers as respondents. The results show that there is direct and indirect influence of customer’s satisfaction, service quality, and customer’s service on customer’s loyalty. Therefore, the role of service quality and customer’s satisfaction has a significant impact on the business continuity of freight forwarding service companies. It means that the freight forwarding company should maintain the customer’s loyalty optimally by increasing customer’s satisfaction through the quality of service provided to customers in order to build the customer’s loyalty.
Manajemen Risiko Pengangkutan Bahan Bakar Nabati Biodiesel untuk Kebutuhan dalam Negeri Abidin, Zaenal; Suseno, Effan Dwi; Pahala, Yosi; Maemunah, Siti; Sijabat, Eduard Alfian Syamsya
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 11 No. 3 (2024): NOVEMBER
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v11i3.1448

Abstract

The main problem of the study is related to transportation of goods that cannot be separated from the risks of the goods and the field condition. Based on the previous observation, there were five risk’s categories of biodiesel fuel transportation; force majeure risk, risk of equipment or transportation mode of distribution pipe, risk of equipment or tanker transportation mode, workforce risk, and system and procedural risk. The purpose of the research is to analyze the risk identification, the risk assessment and the risk control of biodiesel fuel transportation from PT XYZ in South Kalimantan to Pertamina Wayame Ambon Maluku. The research method used the risk assessment with Likert scale. The research found that there are three types of risks with the same average score (risk of equipment or transportation mode of distribution pipe, risk of equipment or tanker transportation mode, and workforce risk) and four types of risks that have cost greatest impact of the medium category (force majeure risk, risk of equipment or transportation mode of distribution pipe, risk of equipment or tanker transportation mode, workforce risk).
Influence of Product Quality, Service Quality and Service Facilities on Passenger Satisfaction Soekarno-Hatta International Airport (Case Study on Luggage Service at The Airport) Nugraha, Setiya; Pahala, Yosi; Mustikasari, Mustikasari
Dinasti International Journal of Management Science Vol. 6 No. 2 (2024): Dinasti International Journal of Management Science (November - December 2024)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v6i2.3619

Abstract

This study was conducted along with the increasing number of air passengers at Soekarno-Hatta International Airport so that it must be supported by optimal services and still ensure flight safety and security. This study aims to analyze the effect of product quality, service quality, and service facilities on passenger satisfaction at Soekarno-Hatta International Airport, especially on baggage services. This study uses a quantitative approach with a survey method, where data is obtained through questionnaires distributed to 150 passengers at Soekarno Hatta Airport. Data analysis was carried out with validity tests, reliability tests and hypothesis tests to test the effect of product quality, service quality, and service facilities on passenger satisfaction. The results of the study showed that the three variables, namely product quality, service quality, and service facilities, significantly have a positive effect on passenger satisfaction. Of the three variables, service quality has the most dominant effect on passenger satisfaction in baggage services. These findings indicate that improvements in aspects of service quality, such as speed, security, and complaint handling, are needed to improve passenger satisfaction. The practical implications of this study confirm that the management of Soekarno-Hatta International Airport needs to focus on improving the quality of service and management of baggage service facilities to improve overall passenger satisfaction. Improving product quality should also not be ignored, because passengers demand security and comfort in using baggage services.
The Effect of Employee Proficiency and Equipment Readiness on Oil Spill Response at Special Terminal PT Orbit Terminal Merak in 2020 M, Dwi Priyanto; Lasse, D.A; Pahala, Yosi
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 7 No. 3 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v7i3.1456

Abstract

PT OTM is a company engaged in the field of independent bulk terminal and storage services for petroleum products in Indonesia, and functions as a distribution terminal. Currently, the products stored and distributed by PT OTM are Pertamax, Pertalite and Premium. The purpose of this study was to determine and analyze the effect of employee skills and equipment readiness on oil spill management at Special Terminal PT Orbit Terminal Merak in 2020. The study was conducted in the territorial waters of the Malacca Strait using quantitative methods, with the number of research samples taken based on the Slovin formula of 47 people. Data were collected through instruments in the form of statement sheets with a Likert scale model that had been tested. The study used path analysis techniques. The results showed that the influence of employee skills on equipment readiness at Special Terminal PT Orbit Terminal Merak was 80.7%. Based on the hypothesis test Significance t = 0.000 <0.05 so that the influence is significant; The influence of employee skills on oil spill management at Special Terminal PT Orbit Terminal Merak is 43.1%. Based on the hypothesis test Significance t = 0.005 <0.05 so that the influence is significant; The magnitude of the influence of equipment readiness on oil spill management at Special Terminal PT. Orbit Terminal Merak is 43.6%. Based on the hypothesis test Significance t = 0.004 <0.05 so that the influence is significant; There is an influence of employee skills on oil spill management with equipment readiness as a mediating variable at Special Terminal PT. Orbit Terminal Merak. The p-value of 0.000 is smaller than the real level or 0.000 <0.05 so that equipment readiness can be a mediator of employee skills on oil spill management.
Evaluation Of Marine Pollution (MARPOL) 73/78 Annex I-VI Policy on Maritime Environmental Protection in Indonesia Case Study on Traffic Separation Scheme (TSS) Strait of Malacca and Singapore Wuryantari, Oktima; Pahala, Yosi; Lasse, D.A
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 7 No. 3 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v7i3.1457

Abstract

The Straits of Malacca and Singapore are the second busiest routes in the world that are used as international navigation routes that have the potential to be contaminated by cross-border oil spills. Various international legal instruments such as MARPOL 73/78 Annex I to VI regulate the prevention, reduction and control of pollution at sea. This study attempts to further evaluate the policies taken by Indonesia in order to control pollution in the Straits of Malacca and Singapore due to ship accidents. To overcome this problem, Indonesia as a country of law needs to immediately consider accommodation and integration of policy elements in determining laws and regulations, especially those related to maritime environmental protection law.
Kinerja Pegawai pada Kegiatan Bongkar Muat Kargo Pembangkit Listrik Tenaga Uap Sumatera Selatan Rasidi, Fazar Iman; Suparman, Asep; Pahala, Yosi; Fachrial, Peppy; Adi, Erman Noor
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 2 (2023): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i2.1149

Abstract

 The loading and unloading company is partner for the loading and unloading cargo process at the port. Many loading and unloading companies, large and small, in Jetty Patratani, Indralaya, South Sumatra Province, cooperate to support the process smoothly. The cooperation process should give optimal performance. In this study, the employees’ performance is measured by discipline as the character and skills in carrying out the loading and unloading activities. The aim of the study is to find out the effect of discipline and skills on the employees’ performance of PT. Solid Shipping Indonesia. The study used Quantitative research methods with a cross-sectional research design. The population was all employees of the company, 152 people, with a 110 sample based on Slovin formula calculation. The data analysis technique was using multiple linear regression. The results show that, partially, the discipline variable has a positive and significant effect on employees’ performance, the skill variable, partially, has a positive and significant effect on employees’ performance, and simultaneously, the discipline and skill variables have a positive and significant effect on employees’ performance.
Kolaborasi Interfungsional dan Kualitas Pelayanan Pusat Kontrol Operasi di Bandara I Gusti Ngurah Rai Reynold, Binsar; Sodikin, Alit; Marina, Sandriana; Rafi, Salahudin; Perwitasari, Erni Pratiwi; Pahala, Yosi
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 10 No. 2 (2023): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i2.1105

Abstract

The study aims to analyze the Airport Operation Control Center (AOCC) operational performance through interfunctional cooperation on the operational quality of I Gusti Ngurah Rai Airport in Bali. The airport facilities and infrastructures are considered inadequate when they are compared to the growth rate of air traffic. Ideally, the study wants to find out the effect of Airport Operation Control Center’s performance on airport operational service quality and the mediating role of interfunctional cooperation on airport operational service quality. The sample of 49 stakeholders and AOCC users at I Gusti Ngurah Rai Airport in Bali was used as the saturated sampling method and the data were analyzed using Structural Equation Model (SEM) with Smart PLS program. The results show that the operational performance has direct effect on interfunctional cooperation and airport operational service quality. Furthermore, the interfunctional cooperation is able to mediate the AOCC operational performance and the quality of airport operational services.
Peningkatan Kompetensi Kerja Pejabat Pemeriksa Keselamatan Kapal Melalui Pendidikan dan Pelatihan Terhadap Keselamatan Pelayaran Sonny, Imam; Ardhina, Dila; Thamrin, Muhammad; Pahala, Yosi; Sugiyanto, Sugiyanto
Jurnal Manajemen Bisnis Transportasi dan Logistik Vol. 10 No. 1 (2024): Juni
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mbtl.v10i1.1487

Abstract

Education and training is a job requirement to improve mastery of various skills, expertise and knowledge based on detailed and routine work activities. Shipping safety is needed to ensure the safety of shipping activities and the preservation of the environment, so the competence of Ship Safety Inspector Officers who have qualifications in the field of ship safety is required. This research uses a path analysis technique approach by testing linearity, normality and hypotheses. The aim of this research is to partially or simultaneously determine the direct and indirect influence of official work competency variables through education and training on shipping safety. The total sample was 60 respondents who were Marine Inspector Training participants who were currently taking part in training at the Maritime Transportation Education and Training Center. The findings of this research show that shipping safety is directly positively influenced by the variables of work competency and education and training, thus efforts can be made to increase shipping safety by increasing the work competency of Ship Safety Inspector officials and education and training
Asuransi Sebagai Pengalihan Risiko bagi Siswa SMK di Jakarta Timur Nasution, Nursery Alfaridi S; Octaviani, Reni Dian; Pahala, Yosi; Simarmata, Juliater; Sari, Mustika
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 2 No. 2 (2024): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (April - Juni 2024)
Publisher : Greenation Publisher & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v2i2.482

Abstract

Jumlah kendaraan pribadi di Indonesia meningkat setiap tahunnya, peningkatan tersebut di dominasi oleh sepeda motor. Sayangnya, hal ini juga diikuti oleh meningkatnya jumlah kecelakaan kendaraan bermotor khususnya sepeda motor di Indonesia, yang korbannya di dominasi oleh generasi muda. Sosialisasi ini dilakukan untuk memberikan informasi lebih jelas tentang asuransi yang dapat mengalihkan risiko ketika terjadi kecelakaan lalu lintas. Pada sosialisasi tersebut ditemukan bahwa belum banyak peserta yang memahami asuransi kecelakaan. Melalui sosialisasi ini, diharapkan generasi muda memahami manfaat perlindungan finansia yang diperoleh. Sehingga, peserta sosialisasi dapat membuat keputusan yang cerdas tentang melindungi keluarga, aset, dan diri mereka sendiri. Selain itu, juga mengajarkan generasi muda tentang manajemen risiko, pentingnya perencanaan keuangan, dan membiarkan mereka melihat masa depan dengan lebih percaya diri.
On Time Performance pada Maskapai Nasional di Bandar Udara Adi Soemarmo Solo Simarmata, Juliater; Ricardianto, Prasadja; Hariri, Muhammad; Pahala, Yosi; Setia Kurniawan, Jermanto
WARTA ARDHIA Vol. 50 No. 2 (2024)
Publisher : Sekretariat Badan Kebijakan Transportasi, Kementerian Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/wa.v50i2.514.95-107

Abstract

Tujuan penelitian untuk mengetahui pelayanan baggage delivery di PT. Lion Mentari Airlines di Bandar Udara Adi Soemarmo Solo dalam mendukung tercapainya On Time Performance pesawat narrow and wide body. Metode penelitian yang digunakan, secara statistik melalui pengujian uji kecukupan data dan uji keseragaman data, menghitung batas kontrol atas dan batas kontrol  bawah. Dari hasil analisis maka diperoleh rata-rata waktu pelayanan baggage delivery yang diberikan kepada pesawat tipe narrow body sebesar sebesar 34,2 menit. Rata-rata waktu p pelayanan baggage delivery yang diberikan kepada pesawat tipe wide body sebesar sebesar 63,45 menit, sehingga pelayanan yang diberikan tidak optimal. Lamanya waktu pelayanan baggage delivery ini sebagai temuan kunci, adanya waktu yang cukup lama pada bongkar  muat bagasi penumpang pesawat dan perjalanan dari apron ke belt conveyor pengambilan bagasi. Dari kedua jenis pesawat yang melayani penerbangan di Bandar udara Adi Soemarmo Solo terdapat lima penerbangan yang  tidak dapat mencapai On Time Performance yang disebabkan oleh lamanya penanganan dalam kegiatan baggage delivery, khususnya untuk jenis pesawat Boeing 737-800, Boeing 737-900 dan Airbus 330-200.
Co-Authors Aang Gunawan, Aang Adi, Erman Noor Agus Setiawan Agusinta, Lira Alfarizi Nasution, Nursery Ardhina, Dila ASEP SUPARMAN Aswanti Setyawati Cecep Pahrudin, Cecep Dewi Nursaningrum, Dewi Dewi Nusraningrum, Dewi Dian Octaviani, Reni Edhie Budi Setiawan, Edhie Budi Edwin Lermatan, Esternilus ENDRI ENDRI Euis Saribanon, Euis Fachrial, Peppy Fauzia, Elfa febriyanti febriyanti Gasing, Umar Handayani, Sri Hariri, Muhammad Haryanto, Anung Hasurungan Silalahi, Martogi Hendro Kuntohadi, Hendro Imam Sonny, Imam Immanuel, Leonard Indra Setiawan irwan chairudin, irwan Juliater Simamarta Kadarisman, Muh Kamsariaty, Kamsariaty Karnawi Kamar, Karnawi Lasse, D.A Lasse, D.A. Latuconsina, Abdul Samad Liana, Esti M, Dwi Priyanto Madjid, Suharto Abdul Muhammad Thamrin Musliha, Fadlia Mustika Sari, Mustika Mustikasari Mustikasari Nazifah Husainah Nugraha, Setiya Nur Aryanzah, Dany Nurhidayati, Ninin Nursery Alfaridi S Nasution Octaviani, Reni Dian Octoriviano, Fajar Adhitia Perwitasari, Erni Pratiwi Pramana Putra, Nanda Prasadja Ricardianto, Prasadja Prihassyaira, Aditiya Dwi Primadi Candra Susanto Purwoko, Harry Rachmi, Irsafanti Rafi, Salahudin Ramadhan, Firhand Aulia Rasidi, Fazar Iman Reynold, Binsar Rinandhi, Candra RR. Ella Evrita Hestiandari Sandriana Marina Saputra, Datep Purwa Setia Kurniawan, Jermanto Setiawan, Ferdy Trisanto Siahaan, L.Denny Sidjabat, Sonya Sijabat, Eduard Alfian Syamsa Sijabat, Eduard Alfian Syamsya Sitanggang, Rohana Siti Maemunah Sodikin, Alit Subehana, Subehana Sudewo, Gatot Cahyo Sugiyanto - Suharto Abdul Majid Sumardi . suryawan, ryan firdiansyah Suseno, Effan Dwi Thamrin Thamrin Untung, Sri VERONICA VERONICA Wibawanti, Andjar Budi Wuryantari, Oktima Yana Tatiana, Yana Yasin, Robiha Yuliantini Yuliantini Zaenal Abidin Zakaria, Maman