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Where Does Accounting Information Create Value? A Three-Perspective Balanced Scorecard Analysis of Digital–Financial Capabilities in SMEs Diana Fajarwati; Purnama Putra
Jurnal Bisnis dan Komunikasi Digital Vol. 3 No. 4 (2026): August 2026
Publisher : Indonesian Journal Publisher

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Abstract

Studies of small and medium-sized enterprises (SMEs) often report that accounting information system (AIS) quality has no direct effect on performance, possibly because performance is aggregated into a single construct. This study disaggregates SME performance into three balanced scorecard (BSC) perspectives (learning and growth, internal business processes and financial performance) and examines where AIS quality, FinTech innovation and financial literacy are associated with this partial BSC chain. Survey data from 165 SMEs in Bekasi, Indonesia, were analysed with covariance-based structural equation modelling, bias-corrected bootstrapping and five competing models, supplemented by item-level, alternative-parcel, ordinal, common-method and estimator sensitivity analyses. The perspectives are strongly associated in a pattern consistent with the BSC ordering: learning and growth relates to financial performance only through internal processes (full simple mediation, β = 0.335). Model comparisons, however, cannot establish causal direction, because a reverse chain fits better than the hypothesised chain and the aggregate model has the lowest BIC. The hypothesised point-specific entry pattern is rejected. FinTech innovation is most strongly associated with learning and growth, and its total association with financial performance (β = 0.553) runs mainly through the chain. AIS quality has no significant unique association with any perspective; exploratory analysis indicates that its association with financial performance runs through FinTech innovation and financial literacy. Accounting information thus appears to be linked to SME performance through digital and financial capabilities, a pattern that longitudinal research should test causally.
Co-Authors -, Puspita -, Zulfison ., Mairanda Aan Finarti, Aan Acep Mulyadi Adara, Reza Anggriyashati Ade saputra Adie Septiana, M Rifky Aditama, Reka Aghitsni, Rahmatika Agus Supriyanto Akmal Rizki Hasibuan Aldiansyah, Muhammad Alfiana Indah Muslimah A Indah Alfriana, Geovano Alisa Sri Nur Komala Wulan Sari Alrumayh, Safa Husayn Alsayd, Abdulnasir Dhaw Alto Wirahadi Kusuma AMALIA, ALVIEN NUR Andhika Andhika, Andhika Anna Sardiana, Anna Apriliani, Niken Cahya Ari Dewi Cahyati Ari Dewi Cahyati Arief Widyananto Arifin, Nasjwa Putri Syachrah Aulia, Salwa Afronisa Bela, Nur Evita Cahyati, Aridewi Chika Raichany Tama Dahri, Iftikhor Damayanti, Misvia Darapriatna, Nana Dem Vi Sara Desty Widyowati, Dian Dewi Marita Dewi, Rani Novita Dian Desty Widyowati Dian Lestari Styaningrum Diana Fajarwati Diningsih, Ayu Diyono, Wahid Eka Candra Elisa, Nur Elita Ichwan Putri Elsa Ayuningtias Elvira Suryani Fadhilah, Habil Azmi Fadhilah, Nur Ahmad Fadhliah, Syifa Fadilah, Hudzaifah Akmal Fahlevi, Rizal Fajri Ryan Isnandar Fauzi, Fitriah Fauzi, Muhammad Nur Fawwa Alamah, Atikah Fiqry Caturitama, Rasyad Fitria Anjani, Fitria Gumilang, Haryo Gunawan, Syahrul Hamidah, Metha Nur Harahap, Ferda Yani Harkriskayani, Indah Haryo Gumilang Hasan Basri Hasan Basri Hasbiyah, Wiwik Hidayati, Istiqlailah Nurul Husaini, Alfi Husnul Khatimah Husnul Khatimah Isfandayani M.Si. Kartikasari, Wulan Khodijah, Rahmawati Khoiriyah, Ummi Kirana, Maharani Galuh Lia Hikmatul Aliyah Liza, Fitri Lucky Purwantini Luhuringbudi, Teguh Luthpiyah Juliandara M. Harun Alrasyid M. Ikhsan Maemunah, Umi Khana Maharani, Sindi Aurora Malikhatun, Irna Mas Deden Tirtajaya Mowafg Abrahem Masuwd Mubarok, Syahrul Muhammad Bilal Muhammad Faris, Muhammad Muhammad Fauzan Yasir Tsany Mukhti, Eriko Chiesa Musyafa Amin Ash Shabah4 Nadhirah, Yuha Najih, Ahmad farhan Nana Danapriatna Nur Evita Bela Nurhayati, Gita Nurlaila Maysaroh Chairunnisa Nurma Risa Nurul Huda Pauzan Haryono Pernanu, Ikbal Gamawardi Pratiwi, Fahrunisa Puput Putrianika Putri, Elita Ichwan Putrianika, Puput Qurnain, Dewi Savitri Rafika Rahmawati Rafika Rahmawati Rafika Rahmawati Ramadhan, M Fakhran Rasyid, Muhammad Irfan Rasyidin, Muhammad Ratna Dewanti Refia Alfina Retnilasari, Elsa Ridwan Ridwan Rika Aryanti Rinaldy, Salwa Afronisa Aulia Rini Anggraini, Rini Rizal Fahlevi Rizal Fahlevi Rizki Gunawan Hsb, Akmal Rizqi Maulida Amalia Rokaya Az-Zahra, Descha Saeranti Sri Pramoda Wardani Sakina, Ameylia Geulis Sara, Dem Vi Setyawan, Dhiwa Harum Shiddiq, Muhammad Ja’far Shiddiq, Noviandana Baihaqi Shofa Robbani Silviana Silviana Sindi Aurora Maharani Siti Asiah Siti Asiah Siti Fatimah Rofi Siti Nurhidayah Siti Nurhidayah Sofi, Vera Solihah Sari Rahayu Suci Nurani Sudana Sudana Suherni, Siti Sukandi, Aan Finarti Sumaryo, Asep Suprihatin Suprihatin Syakdiyah, Karimatus Syifa Fadhliah Umam, Muhammad Habib Faliqul Ummi Khoiriyah Utami, Dewi Nita Wahyu Adia Ningrum Wahyuni, Devi Widyowati, Dian Desty Winda Primasari Yoyo Hambali Yudha Asmara Dwi Aksa Yuha Nadhirah Qintharah Yumna Rasyid, Yumna Zhafiraah, Nazma Riska