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Nirmala Nirmala, Nirmala
Swiss German University
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The Analysis of Determinants Affecting Patient Waiting Time Perception: The Outpatient Pharmacy Installation of Hospital X Bekasi City Indonesia Nirmala, Nirmala; Aminingsih, Purwanti; Adhitya Rinaldi, Enrico
International Journal of Health and Pharmaceutical (IJHP) Vol. 6 No. 1 (2026): February 2026
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijhp.v6i1.573

Abstract

Waiting time in pharmacy services is one of the key indicators of hospital service quality that influences patient satisfaction and perception. Perceived waiting time is not solely determined by the actual duration of service but is also affected by operational and psychological factors experienced by patients during the waiting process. This study aims to analyze the influence of service process efficiency, pharmacists’ communication, waiting room comfort, and drug availability on patients’ perceived waiting time at the Outpatient Pharmacy Installation of RS X, Bekasi City Indonesia. This study employed a quantitative approach with a cross-sectional design. The population consisted of outpatients who redeemed prescriptions at the pharmacy installation, and samples were selected using an accidental sampling technique. Data were collected through a structured questionnaire that had been tested for validity and reliability. Multiple linear regression analysis was used to determine both partial and simultaneous effects among variables. The results indicate that service process efficiency, pharmacists’ communication, waiting room comfort, and drug availability have a significant partial effect on patients’ perceived waiting time (p < 0.05). Simultaneously, all four variables also significantly influence perceived waiting time. Service process efficiency was identified as the most dominant factor affecting patients’ perceptions. These findings suggest that improving pharmacy service quality requires a comprehensive strategy, including workflow optimization, enhancement of pharmacists’ communication skills, improvement of waiting room facilities, and strengthening drug inventory management to create a better patient service experience.
Pengaruh Literasi Keuangan, Inklusi Keuangan, Aplikasi Keuangan Digital, Pendapatan dan Gaya Hidup terhadap Perilaku Menabung Generasi Z di Purwokerto Nadiati, Marlia Neni; Koesoemasari, Dian Safitri Pantja; Nirmala, Nirmala
ProBisnis : Jurnal Manajemen Vol. 17 No. 2 (2026): March: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

This study aims to analyze the influence of financial literacy, financial inclusion, digital financial applications, income, and lifestyle on the saving behavior of Generation Z in Purwokerto. Saving behavior among the younger generation has shifted significantly, driven by rapid technological advancements and the emergence of digital financial platforms that simplify access to savings and investment instruments. Employing a quantitative approach, this research utilized a survey method with questionnaires distributed to 100 respondents selected via accidental sampling. Data were analyzed using multiple linear regression. The results indicate that financial literacy, financial inclusion, digital financial applications, and income have a positive and significant impact on saving behavior. Conversely, a consumptive lifestyle was found to have a negative and significant effect. These findings suggest that enhancing financial knowledge, expanding inclusion, and leveraging digital tools are essential for improving the saving habits of Generation Z, while a high level of consumerism remains a primary barrier to financial discipline.
Co-Authors Abdillah, Lina Abednego Dwi Septiadi Abidah, Husna Adhitya Rinaldi, Enrico Adnan Sauddin Afreni Hamidah Aina, Ganea Qorry Alisma, Alisma Aminingsih, Purwanti Anattri, Lega Anggraeni, Evitri Anggraini, Debie Anshori, Abdurrahman Ardi Mustakim Arfina, Nabila Arinastuti Arinastuti Astuti, Lutfia Andi Aulia, Firdatul Izza Cahyo, Heru Dea Ananda Dewi, Anita Candra Dian Widyaningrum, Dian Emilia, Esi EVA FARIDAH Fatmawati, Wa Ode Faturrahman, Muh. Ekzah Febriana, Silfani Ajeng Ferlian, Nesti Fitri Rahmawati Fitriah Fitriah Galingga, Galingga Hanu, La Harsuti, Harsuti Hasana , Uswatul Herlina, Santi Huzain Azis Ida Usman Indah, Lidya Sri Ratu Irmayanti Ishak , Ishak Jaelan Usman, Jaelan Jufri Karim Karimuna, Siti Rabbani Koesoemasari, Dian S.P. Koesoemasari, Dian Safitri Pantja La Ode Nggawu Lestari, Dita Lestari, Herwiek Diyah Luluk Humairo Pimada Ma'ruf, Adnan Maralo Sinaga Marola, Mutmaina Kasandra Muhammad Anhar Muhammad Ilyas Muhammad Sarlin Mulyadi, Elvaro Islami Nadiati, Marlia Neni Nensilianti Nensilianti Nur Hasanah Nur, Arifuddin Nurainun Nurainun Nure khun rikhte husaini Pahlevi, Akbar Pangestu, Julianteri Kevin Tabah Patmaniar, Patmaniar Prianggada Indra Tanaya Purnawansyah Purnawansyah Qhesya Septian Rahma Triyana Rahmat abidin, Andi Rais.TM, Ahmad Ramadani, Rahma Ramadani, Safitrah Rassy, Regania Pasca S, Hasfikin Saddam Husein Salam, Nur Aprilia Mutiara ST JUMAEDA Suarni Syam Saguni, Suarni Syam Sukarya , I Gede Andika Sulistiawati, Naqiyyah Aulia SUMARNI Suraidah Suraidah, Suraidah Syah, Fahmi SYAMSU ALAM Syarifaturrahmatullah, Syarifaturrahmatullah Tambunan, Renike Tiara Dini Harlita Usman, Edi Wahidah Alwi Wahyudi, Rizat WINDRA, WINDRA Wiyatun, Fatasya Yani, Indra Zulfa Nur Hanifa Zurweni Zurweni