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The Effect of Service Quality, Insurance Costs, and Installment Size on Customer Satisfaction Multi-Purpose Financing: Case Study at Bank Sumut Syariah Padangsidimpuan Afriani, Lilia; Syahriza, Rahmi; Harianto, Budi
Journal La Sociale Vol. 5 No. 4 (2024): Journal La Sociale
Publisher : Borong Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journal-la-sociale.v5i4.1213

Abstract

This research aims to analyze the influence of service quality on customer satisfaction, the influence of insurance costs on customer satisfaction and the size of installments on customer satisfaction for multi-purpose financing at the Sumut Syariah Bank, Padangsidimpuan Branch. This research uses primary data by distributing questionnaires to multi-purpose financing customers. The population of this research is all multi-purpose financing customers with a total of 862 people. The sample used in this research was 90 respondents. The validity test uses the Pearson Product Moment correlation test, while the reliability test uses Cronbach alpha. Classic assumption tests include normality tests, multicollinearity tests, heteroscedasticity tests and autocorrelation tests. Hypothesis testing in this study used multiple linear regression analysis. The research results state that service quality and insurance costs partially have a positive and significant effect on customer satisfaction. This means that the higher the quality of service provided will increase customer satisfaction, and the suitability of the insurance costs provided with the benefits obtained by the customer will provide a level of customer satisfaction. Meanwhile, the installment amount does not have a significant effect on customer satisfaction, this is because previously the installment amount had been analyzed using scoring analysis which had an influence on the installment amount.
SWOT analysis of fire insurance product marketing strategy at PT Chubb Life Insurance Indonesia Medan Branch: An Islamic perspective Romadhon , Fauzi Ahmad; Rahma, Tri Inda Fadhila; Syahriza, Rahmi
Journal of Islamic Economics Lariba Vol. 10 No. 1 (2024)
Publisher : Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/jielariba.vol10.iss1.art1

Abstract

IntroductionIndonesian people are familiar with and use many sharia insurance products. However, research specifically discussing fire insurance products is still limited.ObjectivesThis study carries out a SWOT analysis of fire insurance products from the marketing strategy aspect and Islamic perspective.MethodThis study used a quantitative approach with a sample of PT. Chubb Life Insurance (Persero) Medan Branch, Indonesia. Data collection was carried out using interviews and questionnaires. This study uses SWOT Analysis to evaluate internal and external factors that influence a company to identify strengths and weaknesses.ResultsThe research results show that the strengths of PT. Chubb Life Insurance were in its principles that are not usury, its brand is strong and its policies and claims services are well served. The opportunity can be found around office buildings that requires fire insurance. The weaknesses faced are low market share and human resources. The threat is the large number of competing companies that have similar products and the public's lack of understanding about insurance.ImplicationsThis study shows a strong internal position and indicates that the company responded well to existing opportunities and avoided threats in the market.Originality/NoveltyThis study contributes to the study of fire insurance as part of Islamic insurance in Indonesia.
Homo Islamicus as an agent of socio-economic change: A study in the perspective of Surah An-Nisa Amini, Salisa; Tarigan, Azhari Akmal; Syahriza, Rahmi; Ismail, Ismail
Journal of Islamic Economics Lariba Vol. 10 No. 2 (2024)
Publisher : Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/jielariba.vol10.iss2.art13

Abstract

IntroductionThere are several challenges faced by Homo Islamicus when dealing with the conventional economic principles that often dominate economic practice today.ObjectivesThis research aims to explore the role of Homo Islamicus in creating social and economic welfare and how Islamic values can be integrated into everyday economic practices. This research focuses on the concept of Homo Islamicus as an agent of social and economic change in the context of modern society, with an emphasis on the perspective of Surah An-Nisa. MethodThe method used in this research is a qualitative analysis of the Qur'anic texts, especially Surah An-Nisa, and a literature study on the application of Islamic economic principles in a modern context. The scope of the research includes an analysis of the differences between Homo Islamicus and Homo Economicus, where Homo Islamicus is not only oriented towards material gain but also considers moral and social responsibility.ResultsThe results show that although there are challenges in applying the concept of Homo Islamicus, such as the gap between ideality and reality, this concept remains relevant as an ethical framework for building a more just and prosperous society. Homo Islamicus plays an essential role in maintaining justice in economic transactions and contributing to the welfare of society through the practice of zakat, infaq, and sadaqah.ImplicationsThe conclusion of this research confirms that sustainable social and economic welfare should be achieved. An adaptive and educative approach is needed in applying the principles of Homo Islamicus. This research recommends strengthening Islamic economic education, emphasizing social responsibility and ethics in every economic interaction.Originality/Novelty This study contributes to the body of knowledge on Homo Islamicus in the Quranic perspective as a basis for the philosophy of Islamic economics.
PROBLEMATIKA EKONOMI DALAM ISLAM Lubis, Fahmi Husaini; Syahriza, Rahmi; Tarigan, Azhari Akmal
AGHNIYA : Jurnal Ekonomi Islam Vol 6, No 2 (2024): AGHNIYA: Jurnal Ekonomi Islam
Publisher : Faculty of Islamic Religion, Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/aghniya.v6i2.22501

Abstract

Abstrack This research aims to determine the dynamics and problems of sharia economics in Islamic countries. In writing about the dynamics and problems of sharia economics in Muslim countries, the analytical method used is library research.  And what is used as primary data in this research is data obtained directly from the main source, namely literature that discusses the dynamics and problems of sharia economics in Muslim countries.   The results of this paper show that the dynamics of sharia economics in Muslim countries began with the emergence of sharia economic institutions which then continued to develop from time to time. And the problems with sharia economics in Muslim countries are the lack of human resources, the low level of understanding and concern among the people and the lack of public services.  Solutions in dealing with Islamic economic problems include the correlation of educational institutions in the development of sharia economics, attention from the government, showing the real role of sharia economics.  Improving the quality of less competent and professional human resources, training/education/socialization to employees and the community, innovative marketing, product innovation, reorientation to the real sector and improving service and professionalism 
ISU-ISU EKONOMI ISLAM DAN PENGIMPLEMENTASIANNYA DALAM KEMASLAHATAN UMAT Yani, Misri; Syahriza, Rahmi; Tarigan, Azhari Akmal
AGHNIYA : Jurnal Ekonomi Islam Vol 6, No 2 (2024): AGHNIYA: Jurnal Ekonomi Islam
Publisher : Faculty of Islamic Religion, Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/aghniya.v6i2.22502

Abstract

This study examines thematic interpretations and hadiths related to things that are prohibited in Islam from the perspective of Islamic economics. Islam as a comprehensive religion regulates various aspects of life, including economics. In this context, the study aims to explore the teachings contained in the Qur'an and Hadith regarding prohibitions related to economic activities, such as usury, fraud, monopoly, and injustice in transactions. The method used is the thematic interpretation approach (maudhu'i) to interpret relevant verses of the Qur'an and analysis of hadiths related to the principles of Islamic economics.. The results of the study show that these prohibitions are not only intended to maintain social and moral balance, but also to encourage the creation of an economic system based on justice, transparency, and the welfare of the people. The implications of this study provide important insights for the application of Islamic economic principles in everyday life and the development of more equitable economic policies.
Keberagaman Bumi Dan Ekonomi Dalam Surah Ar-Rad Ayat 4 Fahnisa, Fahnisa; Tarigan, Azhari Akmal; Syahriza, Rahmi
AGHNIYA : Jurnal Ekonomi Islam Vol 6, No 2 (2024): AGHNIYA: Jurnal Ekonomi Islam
Publisher : Faculty of Islamic Religion, Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/aghniya.v6i2.22473

Abstract

The diversity of adjacent land referred to here is how on earth there are parts of land that are side by side but have different characteristics. even though the lands are close together, they can produce crops that differ in taste and type. It shows the natural wonders and diversity that exist on earth. This concept is found in the Al-Quran Surah Ar-Rad verse 4 and this verse implies the existence of soil science (geology and geophysics) and environmental science (ecology) and their influence on the properties of plants. It is scientifically known that rice field soil consists of mineral grains of various sources, sizes and composition, water that comes from rain, air, organic substances that come from plant waste and other living creatures that are above or in the layers. land. To overcome these problems, it is necessary to have a concept of integration between religion and science in the Islamic world. This research is library research, using a descriptive approach method. The data used was obtained from primary data in the form of the Al-Qur'an and hadith interpretations. And secondary literature data that supports the primary research.  
Konsep Homo Economicus dalam Al-Qur’an Surah An-Nisa Ayat 2-6 Rorizki, Fitri; Tarigan, Azhari Akmal; Syahriza, Rahmi
AGHNIYA : Jurnal Ekonomi Islam Vol 6, No 2 (2024): AGHNIYA: Jurnal Ekonomi Islam
Publisher : Faculty of Islamic Religion, Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/aghniya.v6i2.22463

Abstract

The concept of homoeconomicus studies has shortcomings that can be seen clearly when viewed rationally. This research uses a qualitative approach and is a type of library research or library research. Which is a type of research whose findings are not obtained through quantitative procedures and uses data analysis methods in the form of content analysis. The results of this research are that Homoeconomicus is an attitude that will never be satisfied, has needs and desires, has a preference to behave based on individual interests, is efficient (considering costs and benefits obtained. and is unable to take care of assets (su'u tasharruf). Islam has regulates the care of orphans in the Al-Qur'an. As for people who are given a will or given the task of caring for, looking after and caring for orphans, they are called guardians as contained in the Al-Qur'an, surah an-nisa verses 2-6, the author can conclude that the verse contains capable values applied in everyday life, the values contained in this verse include: Loving orphans, not giving authority to the safih group, always giving infaq, speaking kind words, being fair and not consuming the wealth of orphans. 
Sumber Rezeki Dalam Perspektif Al-Quran dan Hadits Kaspia, Yola; Tarigan, Azhari Akmal; Syahriza, Rahmi
AGHNIYA : Jurnal Ekonomi Islam Vol 6, No 2 (2024): AGHNIYA: Jurnal Ekonomi Islam
Publisher : Faculty of Islamic Religion, Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/aghniya.v6i2.22499

Abstract

This research aims to reveal the meaning of the word Fortune and the doors to obtaining sustenance based on the signs of the Koran. This research includes qualitative descriptive research with a thematic interpretive research format. This research data is secondary. Secondary data is data that contains ideas, ideas and interpretations of interpreters. The results of this research show that the word "sustenance" is mentioned 123 times in the Al-Quran with different fi'il forms, contents and meanings. The meaning of sustenance is everything that is useful that Allah makes lawful, in the form of clothing, food, possessions. That all includes sustenance. Likewise, sons or daughters are included in sustenance. Also included in this are health, hearing and vision. Sources of human sustenance based on God's promises to humans include: sustenance from effort, sustenance from gratitude, sustenance that has been guaranteed, sustenance from istitighfar, sustenance from charity, sustenance from marriage, sustenance from children, and unexpected sustenance.  
Sistem Divisi Pelayanan dan Metode Penentuan Berhasilnya Klaim Jaminan Hari Tua pada Badan Penyelenggaraan Program Jaminan Sosial di BPJS Ketenagakerjaan Cabang Tanjung Morawa Putri, Naswa Aldira; Syahriza, Rahmi
Journal of Education Religion Humanities and Multidiciplinary Vol 2, No 2 (2024): Desember 2024
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jerumi.v2i2.3909

Abstract

Penelitian ini bertujuan untuk menjelaskan bagaimana Sistem Divisi Pelayanan Dan Metode Penentuan Berhasilnya klaim Jaminan Hari Tua Pada Badan Penyelenggaraan Program Jaminan Sosial di Bpjs Ketenagakerjaan Cabang Tanjung Morawa. Metode penelitian yang digunakan penulis adalah pendekatan kualitatif dan menggunakan jenis penelitian deskriptif. Serta pengumpulan data yang dilakukan melalui wawancara, observasi langsung dan analisis dokumentasi. Hasil penelitian ini menunjukkan bahwa pelayanan klaim peserta badan penyelenggara program jaminan sosial ketenagakerjaan sudah dilaksanakan dengan baik sesuai dengan SOP perusahaan. Namun, masih terdapat beberapa peserta atau masyarakat yang kurang memahami dan mengalami kesulitan terhadap pengajuan klaim yang dapat dilakukan sendiri melalui website online, sehingga menyebabkan peserta menggunakan jasa calo. 
Factors Affecting Work Motivation of Insurance Agents (Case Study At PT. Sun Life Financial Unit Syariah Medan City Putri, Anysa; Syahriza, Rahmi
Journal of Indonesian Management Vol. 2 No. 1 (2022): March
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jim.v2i1.459

Abstract

This study aims to find out what are the main factors of work motivation of insurance agents. Insurance companies that are sometimes still underestimated by others, may be the most promising and productive job opportunities today. Certain births and deaths make insurance very suitable as a long-term investment for the family. In carrying out their duties, insurance agents are responsible for marketing and selling insurance services to cover losses caused by illness, car accidents, fires, earthquakes, and so on. In addition, the insurance agent serves as an intermediary for an agreement between the insured and the insurer which will later be regulated in the insurance agreement. This study uses observational research methods and literature studies and researchers find that agents have a great influence on the success of insurance companies for many years. Therefore, according to researchers, the work motivation of agents is an interesting topic to discuss.
Co-Authors Abdul Rahman Addina, Chessara Afriani, Lilia Ahmad Syakir Alfauziah, Halimah Safitri Amini, Salisa Andiyanto, Sakti Anggrie NST, Silvia Aprilia, Dita Aqilah, Rakha Arifin Fauzi Lubis Ariska, Ella Arsyaf Tampubolon Asrar Mabrur Faza, Asrar Mabrur Atika, Febri Aulia, M. Azhari Akmal Tarigan Batubara, Maryam Batubara, Soraya Alyya Syam Budi Harianto, Budi Dalimunthe, Afifah Khairiah Dhian Rosalina, Dhian Efriady Siregar, Sahnan Elida Asma Hari, Siti Nur Fachrozie, Ridho Fadhila Rahma, Tri Inda Fadilah, Cut Fahnisa, Fahnisa Faisal Akbar Nasution Fauzi, Said Ihsan Hafnisa, Hafnisa Haq, Zhiaul Harahap, Alwi Padly Harahap, M. Ikhsan Harahap, Miftah Rizki Addin Harahap, Muhammad Ikhsan Harahap, Nur Dalilah Harahap, Rahmat Daim Harahap, Sinta Lestari Harsono, Subambang Hasanah, Selfi Ulfa Hasibuan, Adelia Hasibuan, Reni Ria Armayani Hendra Harmain Hidayat Nasution, Muhammad Taufik Ilham Habibi, Ilham Imran, Buhari Imsar Imsar, Imsar Inda Fadhila Rahma, Tri Indriani, Rizki Irdayanti, Nadila Ismail K, Kamilah Kamilah, Kamilah Kaspia, Yola Khujaimah, M. Fajri Yusuf Lubis, Dini Syafitri Lubis, Fahmi Husaini lubis, Safiah Saffa Maisyaroh, Elvira Manik, M. Bay Hakqi Marliyah, Marliyah Maulida, Tasya Meutia Dewi, Meutia Mingka, Asrawi Fahmi Muhammad Arif Muhammad Habibi Siregar, Muhammad Habibi muhammad Syahbudi, muhammad Muhammad Syukri Albani Nasution Muhammad Umar Maya Putra Mustapa  Khamal  Rokan N. Nurjanah Nabila, Dara nafisah, nur Naser Daulay, Aqwa Nasution, Alya Mahpuja Nasution, Juliana Nasution, Muhammad Irwan Padli Nasution, Rahman Ali Nazmi, Khairin Nur Marpaung, Deri Arifin Nuraini Nuraini Nurbaiti Nurbaiti Nuri Aslami Nursafira, Adela Nursantri Yanti Nurul Inayah Nurul Jannah Pasaribu, Yogi Oriena Prasetyo, Iin Putri, Anysa Putri, Hanifah Restu Putri, Naswa Aldira Rahma, Tri Inda Fadhila Rahman, Diba Nur Rahmani, Nur Ahmadi Bi Raihana, Rika Reska, Ainun Rezeki, Sri Gusti Rifana, Muhammad Rifqi, Moch Rizfani Romadhon , Fauzi Ahmad Rorizki, Fitri Saifullah Saifullah Sambas, Ihsan Santri Yanti, Nur Saragi, Alfioni Sari, Sekar Sastika, Mila Sihite, Masdinar Silaen, Lena Mardiana Silalahi, Purnama Ramadani Sindi, Sindi Sinulingga, Nabila Oktarina Siregar, Syafrudin Hanafi Siti Aisyah Siti Khodijah Sitorus, Nurbaina Junita Soemitro, Andi Sri Lestari sri sudiarti Suci Ardi, Amalia Ramadhani Suhairi Suhairi Surbakti, Agung Grafika Surbakti, Putri Filza Salsabila Syahfitri, Mulia Syahfitri, Rina Syahrizal Syakir, Ahmad Tanjung, Ayu Wulandari S. Tuti Anggraini Utami Zebua, Indah Sri Yani Hasibuan, Ary Ahmad Yani, Misri YENNI SAMRI JULIATI NASUTION, YENNI SAMRI JULIATI Yusrizal Yusrizal Zainta, Santri Yani Zuhrinal M. Nawawi Zulfitri Zulfitri, Zulfitri ‘Aisyi, Luthfiyyah Rahadatul