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All Journal Jurnal Manajemen Pelayanan Publik Edukasi Islami: Jurnal Pendidikan Islam JIA (Jurnal Ilmiah Agribisnis) : Jurnal Agribisnis dan Ilmu Sosial Ekonomi Pertanian Jurnal Abdi Insani Indonesian Journal of Electrical Engineering and Computer Science Jurnal Administrasi Bisnis FISIPOL UNMUL Dialogue: Jurnal Ilmu Administrasi Publik Lumbung Inovasi: Jurnal Pengabdian Kepada Masyarakat Dharmawangsa: International Journal of the Social Sciences, Education and Humanitis Jurnal Sosiologi, Antropologi, dan Budaya Nusantara Sanskara Manajemen dan Bisnis West Science Law and Human Rights West Science Business and Management West Science Interdisciplinary Studies West Science Interdisciplinary Studies West Science Social and Humanities Studies West Science Nature and Technology Jurnal Healthy Mandala Waluya Accounting Student Research Journal Jurnal Tarreang: Tren Pengabdian Masyarakat Agrokompleks Jurnal Penggerak Pendidikan dan Pembelajaran
Hildawati Hildawati, Hildawati
Universitas Diponegoro
Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Transportation Other

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E-Government Implementation and Citizen Satisfaction in Public Administration Budi, Hasiun; Hildawati, Hildawati
West Science Business and Management Vol. 3 No. 04 (2025): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v3i04.2548

Abstract

The implementation of e-government has become a central strategy for improving public administration performance and enhancing citizen satisfaction in Indonesia. This study aims to examine the effect of e-government implementation on citizen satisfaction in public administration. A quantitative research approach was employed using a survey method, with data collected from 300 respondents who have experience using e-government services. The measurement instrument was structured using a five-point Likert scale, capturing key dimensions of e-government implementation, including system quality, information quality, service quality, and accessibility, as well as citizen satisfaction with public services. The collected data were analyzed using the Statistical Package for the Social Sciences (SPSS) version 25, applying descriptive statistics, reliability and validity tests, and simple linear regression analysis. The results indicate that e-government implementation has a positive and statistically significant effect on citizen satisfaction. The regression analysis shows that e-government implementation explains a substantial proportion of variance in citizen satisfaction, demonstrating that effective digital public services contribute to improved efficiency, convenience, and overall service experience. These findings suggest that strengthening the quality and inclusiveness of e-government initiatives is essential for enhancing public service delivery and citizen trust in public administration in Indonesia.
The Mediating Role of User Satisfaction in the Relationship between UTAUT Constructs and User Behavior in Digital Public Service Applications Hildawati, Hildawati; Afrizal, Dedy; Hafrida, Lis; Purnamasari, Dina; Luthfi, Ahmad
West Science Social and Humanities Studies Vol. 4 No. 01 (2026): West Science Social and Humanities Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsshs.v4i01.2545

Abstract

This study extends the Unified Theory of Acceptance and Use of Technology (UTAUT) to explain why citizens frequently abandon digital public services despite substantial government investment in e‑government platforms. It focuses on Riau Province, Indonesia, and positions User Satisfaction as a central mediator linking four UTAUT antecedents—Performance Expectancy, Effort Expectancy, Social Influence, and Facilitating Conditions—to actual usage behavior. Adopting a deductive quantitative design, the research uses a stratified random survey of 240 e‑government users and analyzes the data with PLS‑SEM, supported by rigorous tests of reliability, validity, common‑method bias, and predictive relevance. The model explains 80.1% of the variance in User Satisfaction and 80.2% in User Behavior, indicating strong explanatory and predictive power. Results show that Performance Expectancy, Social Influence, and Facilitating Conditions significantly increase satisfaction, while Performance Expectancy, Facilitating Conditions, and User Satisfaction itself are key direct predictors of continued use. User Satisfaction also mediates the effects of performance expectancy, social influence, and facilitating conditions on behavior. Although Effort Expectancy is not statistically significant at the 5% level, it exhibits the largest effect size on satisfaction, underscoring the structural importance of ease of use. Theoretically, the study validates an under‑explored affective pathway in mandatory settings; practically, it offers a roadmap for shifting from technology‑centric to citizen‑centric digital governance.
Analysis of Financial Technology Adoption, Financial Literacy, and Ease of Transactions on the Financial Satisfaction of E-Commerce Consumers in Central Java Hildawati, Hildawati; Pahrijal, Rival; Andiani, Paramita
West Science Interdisciplinary Studies Vol. 4 No. 02 (2026): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v4i02.2641

Abstract

This study aims to analyze the influence of financial technology application, financial literacy, and ease of transactions on the financial satisfaction of e-commerce consumers in Central Java. A quantitative approach was employed using survey data collected from 150 respondents through a structured questionnaire measured on a Likert scale. Data analysis was conducted using SPSS version 25, including validity and reliability tests, classical assumption tests, and multiple linear regression analysis. The results indicate that financial technology application has a positive and significant effect on financial satisfaction, showing that the use of digital payment systems enhances efficiency and consumer confidence. Financial literacy also demonstrates a significant positive influence, suggesting that consumers with better financial understanding tend to make more responsible financial decisions and experience higher satisfaction. Ease of transactions emerges as the most dominant factor affecting financial satisfaction, highlighting the importance of user-friendly and efficient payment processes in e-commerce environments. Simultaneously, all independent variables significantly influence financial satisfaction, with the model explaining 61.0% of the variance. These findings imply that improving digital financial services, strengthening financial literacy, and enhancing transaction convenience are essential strategies for increasing consumer financial well-being in the digital economy⁠.
Analysis of Financial Technology Adoption, Financial Literacy, and Ease of Transactions on the Financial Satisfaction of E-Commerce Consumers in Central Java Hildawati, Hildawati; Pahrijal, Rival; Andiani, Paramita
West Science Interdisciplinary Studies Vol. 4 No. 02 (2026): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v4i02.2641

Abstract

This study aims to analyze the influence of financial technology application, financial literacy, and ease of transactions on the financial satisfaction of e-commerce consumers in Central Java. A quantitative approach was employed using survey data collected from 150 respondents through a structured questionnaire measured on a Likert scale. Data analysis was conducted using SPSS version 25, including validity and reliability tests, classical assumption tests, and multiple linear regression analysis. The results indicate that financial technology application has a positive and significant effect on financial satisfaction, showing that the use of digital payment systems enhances efficiency and consumer confidence. Financial literacy also demonstrates a significant positive influence, suggesting that consumers with better financial understanding tend to make more responsible financial decisions and experience higher satisfaction. Ease of transactions emerges as the most dominant factor affecting financial satisfaction, highlighting the importance of user-friendly and efficient payment processes in e-commerce environments. Simultaneously, all independent variables significantly influence financial satisfaction, with the model explaining 61.0% of the variance. These findings imply that improving digital financial services, strengthening financial literacy, and enhancing transaction convenience are essential strategies for increasing consumer financial well-being in the digital economy⁠.
AIR SERBAT SEBAGAI SUMBER FITONUTRIEN TRADISIONAL MASYARAKAT MELAYU DI KOTA PONTIANAK Hildawati, Hildawati; Rere Pauztio Noso; Lutfiah Lira Irwanti; Delta Nabilla Maharani; Irwayuni, Irwayuni
SABANA: Jurnal Sosiologi, Antropologi, dan Budaya Nusantara Vol. 4 No. 3 (2025): Desember 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/sabana.v4i3.6665

Abstract

Serbat is a spiced beverage embedded in the daily life of the Malay community in Pontianak and is culturally understood to possess various health benefits. This study aims to describe the structural composition of serbat recipes, the community’s health-related interpretations, and their relationship to phytonutrient content through the perspectives of Ethno-Nutrition and Medical Ethnobiology. Through observations and in-depth interviews with six key informants, the study identifies that serbat consists of core ingredients—cloves, cinnamon, and cardamom—and a set of variable ingredients such as pandan leaves, sappan wood, nutmeg, star anise, anise seeds, and rosella, which reflect domestic adaptation. Emically, serbat is understood to serve four primary health functions: warming the body, sustaining stamina, alleviating leg discomfort, and providing digestive comfort. These interpretations correspond with the bioactive properties of the spices, including eugenol and cinnamaldehyde that produce warming effects, polyphenols and flavonoids that support energy metabolism, brazilin and myristicin with anti-inflammatory activity, and gastroprotective compounds found in cardamom, pandan, and anise. These findings demonstrate that serbat constitutes a biocultural product that bridges culinary tradition, sensory experience, and phytochemical mechanisms, thereby illustrating the continuity of traditional nutritional knowledge within the context of modern health practices.
Pengelolaan Arsip Kepegawaian Berbasis Digital: Tinjauan Implementasi Aplikasi Sikawal Pada Balai Penjaminan Mutu Pendidikan Provinsi Kalimantan Selatan Hariyanto, Oktoviyan Catur; Hildawati, Hildawati
Jurnal Penggerak Pendidikan dan Pembelajaran Vol 3 No 1 (2025): Jurnal Penggerak Pendidikan Dan Pembelajaran
Publisher : BPMP Provinsi Kalimantan Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Manajemen kearsipan merupakan aspek krusial bagi kelancaran fungsi organisasi, namun pengelolaan arsip manual menghadapi tantangan inefisiensi, risiko kehilangan, dan boros waktu. Untuk mendukung e-government dan mewujudkan tata kelola yang akuntabel, Balai Penjaminan Mutu Pendidikan (BPMP) Provinsi Kalimantan Selatan mengimplementasikan Sistem Aplikasi Kepegawaian Digital (SIKAWAL), sebuah solusi kearsipan berbasis elektronik. Penelitian ini bertujuan untuk mendeskripsikan peranan, tantangan dan solusi dalam penggunaan aplikasi SIKAWAL di BPMP Provinsi Kalimantan Selatan. Hasil penelitian menunjukkan bahwa peranan utama SIKAWAL adalah memberikan panduan bagi seluruh pegawai untuk mengakses, mengunggah, mencari, dan mengunduh dokumen kepegawaian secara lebih cepat, aman, dan efisien. Sistem ini berperan sentral dalam mewujudkan tata kelola kepegawaian yang efisien dan akuntabel. Implementasi SIKAWAL menghadapi tantangan berupa integritas data (kesalahan input dan keterlambatan update metadata), masalah kapasitas file 10 MB, dan ketergantungan tinggi pada koneksi internet dan layanan pihak ketiga (Google). Solusi yang diterapkan meliputi validasi silang rutin oleh admin, automasi metadata menggunakan Google Apps Script, kompresi dokumen, dan prosedur backup data rutin ke penyimpanan lokal BPMP sebagai rencana darurat
Co-Authors - Afrizal Ahmad Luthfi Amanda, Dwi Resti Andiani, Paramita Anwar Anwar Arkanudin Arkanudin Arnes Yuli Vandika Batuallo, Ignasia Debbye Belman, Aco Iham Budi, Hasiun Dedy Afrizal Delta Nabilla Maharani Desi Safitri Dia Meirina Suri Dina Purnama Sari Dwi Surti Junida Elya, Elya Fernando, Joshua Grace Tahapary, Grace Hafrida, Lis Haisyah, Haisyah Hariyanto, Oktoviyan Catur hatina, hatina Hikmatur Rahmah Irwayuni, Irwayuni Iswandi, R. Marsuki Judijanto, Loso Kabisatio AS., Permi Kasih, Ridia Utami Khairri Shariffuddin, Mohd Dino Larasati, Azizah Lis Hafrida Lutfiah Lira Irwanti Mahmuddin Mahmuddin MUHAMMAD SAID Naima Nazira, Fitri Nursyam Nursyam Pahmi Amri Pahrijal, Rival Pangesti, Windari Artha Pertiwi, Niken Ayu Puspa, Leonora Rahmi, Ilfa Rere Pauztio Noso Rifky , Sehan Salim, Ahmad Agus Sanjaya, Muhammad Fahyu Sari, Yulianda Sawira, Wiwi Sono, M Gifari Supiyandi, Andi Suriana Suriana Teressa, Roma Wa Ode Nova Noviyanti Wallang, MUslimin Yanti, Meri