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MICRO AND SMALL BUSINESS DEVELOPMENT AND INTERMEDIATE IN THE COOPERATIVE SERVICE AND MICRO, SMALL AND MEDIUM ENTERPRISES IN TONRA DISTRICT BONE REGENCY Aslinda, Andi; Aztira, Mochammad Ardian; Guntur, Muhammad; Fitri, Anisa
Jurnal Aktor Vol 4, No 1 (2024): Oktober
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i1.68311

Abstract

This research aims to find out the development of micro, small and medium enterprises in the Cooperatives and MSMEs Office in Tonra District. The research method is qualitative using a qualitative descriptive approach. The main instrument is the researcher himself with data collection techniques through observation, interview, and documentation techniques. The data analysis used in the study uses a qualitative interactive model with four flows, namely data reduction, data presentation and conclusion. The results of the study show that the development of Micro, Small, and Medium Enterprises at the Cooperatives and Micro, Small and Medium Enterprises (MSMEs) Office in Tonra District is considered to be quite well developed, where the findings of this research are supported from every dimension of SME development starting from the dimension of innovation promotion which the implementation of development by the Bone Regency SME Cooperative Office is carried out consistently by providing support to business actors to always innovate products and systems marketer.  
QUALITY OF BPJS KESEHATAN SERVICES AT LABUANG BAJI REGIONAL GENERAL HOSPITAL, SOUTH SULAWESI Djafar, Ismail; Ahmadi, Andi Nurhanisa; Guntur, Muhammad; Rukmana, Novayanti Sopia
Jurnal Aktor Vol 4, No 1 (2024): Oktober
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i1.68306

Abstract

This study aims to determine the quality of BPJS Kesehatan services at the Labuang Baji Regional General Hospital, South Sulawesi. This study is a qualitative descriptive research with a total of 6 informants. Data collection was carried out using observation, interview, and documentation techniques. The data analysis techniques used consist of data condensation, data presentation, and conclusion drawn. The results of the study show that the quality of BPJS Kesehatan services at the Labuang Baji Regional General Hospital in South Sulawesi is in the category of quite good. Looking at the focus of the research, namely: 1) physical evidence is in the inadequate category; 2) responsiveness is in the very good category; 3) reliability is in the good category; 4) the guarantee is in the poor category; and 5) empathy is in the very good category.
THE ROLE OF THE VILLAGE GOVERNMENT IN IMPROVING COMMUNITY SERVICES IN MATOMPI VILLAGE TOWUTI DISTRICT EAST LUWU REGENCY Didin, Didin; Majid, Yusriaman; Guntur, Muhammad; Aina, Asri Nur
Jurnal Aktor Vol 4, No 1 (2024): Oktober
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i1.68312

Abstract

This study aims to find out the role of the village government in improving services and what are the obstacles of the Village Government in improving services to the community at the Matompi Village Office, Towuti District, East Luwu Regency. This study uses a descriptive qualitative approach. Data collection was used by observation, interview, and documentation techniques. The data obtained from the results of the research were processed using interactive model analysis, namely data condensation, data reduction, data presentation and conclusion drawn.The results of the study show that the role of the village government in improving services to the community at the Matompi Village Office, Towuti District, East Luwu Regency has been running well. This is shown by the role of the government as a regulator, facilitator, and dynamizer in improving community services. However, some of the obstacles experienced in realizing the government's role to improve public services include the size of the area, community awareness and socio-cultural conditions in Matompi Village, Towuti District, East Luwu Regency.
EVALUATION OF INPATIENT SERVICES AT H. ANDI SULTHAN DAENG RADJA REGIONAL GENERAL HOSPITAL BULUKUMBA REGENCY Sulmiah, Sulmiah; Fajar, Rahmat; Guntur, Muhammad; Pratiwi Johansyah, Oky Nur
Jurnal Aktor Vol 4, No 1 (2024): Oktober
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i1.68309

Abstract

This study aims to determine the Quality of Inpatient Services at the H. Andi Sulthan Daeng Radja Regional General Hospital, Bulukumba Regency, this study uses a qualitative approach. Data collection was carried out through observation, interview, and documentation techniques. The Data Analysis Technique used in this study is interactive data analysis through the following stages: data condensation, data presentation, and conclusion testing.The results of this study show that the Inpatient Services at the H. Andi Sulthan Daeng Radja Regional General Hospital, Bulukumba Regency have generally run well, although there are still shortcomings in its implementation. This can be seen from several indicators, namely, determination, implementation and responsibility. However, there are still shortcomings in administrative personnel who are still not agile in serving non-medical patients, but the Bulukumba Regency Government has made every effort to improve services at the H. Andi Sulthan Daeng Radja Regional General Hospital, Bulukumba Regency, including inpatient services. The supporting factor in inpatient services at H.Andi Sulthan Daeng Radja Bulukumba Hospital is the existence of good communication between medical personnel and patients, and also receives support from the government and the local community. The inhibiting factor in the service at H. Andi Sulthan Daeng Radja Hospital, Bulukumba Regency is in the research licensing section which is still charged to get a permit for research.
Pelatihan Pemecahan Masalah Dan Pengambilan Keputusan Pada Rohis SMPN 2 Yogyakarta Hartosujono, Hartosujono; Khoirunisa, Elfiya; Salsabila, Khairunnisa; Ayu, Esti Mustika; Adventio, Jeremi; Guntur, Muhammad; Karim, Abdul
Jurnal Pengabdian Masyarakat Bangsa Vol. 2 No. 11 (2025): Januari
Publisher : Amirul Bangun Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59837/jpmba.v2i11.1920

Abstract

Pemecahan masalah (problem solving) dan pengambilan keputusan (decision making) merupakan dua keterampilan dasar yang sangat penting dalam pengembangan kompetensi individu. Pemecahan masalah merupakan serangkaian proses kompleks yang melibatkan penggunaan keterampilan kognitif, pengalaman sebelumnya dan ingatan individu, serta pengetahuan umum tentang bagaimana dunia bekerja. Pengambilan keputusan berarti proses mengenali dan menetapkan pilihan solusi untuk mencapai tujuan yang diinginkan. Kedua kemampuan ini menjadi sangat penting dalam konteks berorganisasi, dimana setiap individu diharapkan dapat menganalisis situasi dan mengambil tindakan yang tepat. Tujuan dari kegiatan ini adalah untuk meningkatkan kemampuan pemecahan masalah dan pengambilan keputusan pengurus Rohis SMP Negeri 2 Yogyakarta melalui pelatihan yang terstruktur. Metode yang di gunakan untuk mengumpulkan data yaitu dengan melakukan ceramah dan presentasi secara langsung. Dapat di simpulkan bahwa terdapat pengaruh peningkatan kemampuan yang signifikan terhadap pelatihan pemecahan masalah dan pengambilan keputusan pada rohis SMPN 2 Yogyakarta
Tindak Tutur Ilokusi dalam Manga Detektif Conan Volume 72 Guntur, Muhammad; Khasanah, Umul
Mezurashii: Journal of Japanese Studies Vol. 6 No. 2 (2024): OKTOBER
Publisher : Japanese Department Faculty of Cultural Science Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/mezurashii.v6i2.11693

Abstract

Tujuan penelitian ini mendeskripsikan apa saja jenis dan fungsi tindak tutur ilokusi dalam manga Detektif Conan Volume 72. Tindak tutur ilokusi dianalisis secara kontekstual dan ditentukan jenis-jenisnya mengcu pada kategori tindak tututr menurut Kato (2004:45) dan fungsi-fungsinya menurut Leech (1983:162). Metode deskriptif kualitatif digunakan dalam penelitian ini dengan pendekatan pragmatik. Data berupa dialog yang dikumpulkan dengan cara baca catat. Menganalisis data dengan cara menjelaskan konteks dituturkannya tindak tutur ilokusi dan menjelaskan. Setelah dianalisis dapat disimpulkan bahwa dalam manga Detektif Conan Volume 72 ditemukan bahwa dari 47 data tindak tutur ilokusi terdapat 12 data ilokusi asertif, 6 data ilokusi komisif, 13 data ilokusi direktif, 9 data ilokusi ekspresif dan 7 data ilokusi deklaratif. Selain itu, 47 data tersebut memiliki fungsi ilokusi yaitu fungsi kompetitif, fungsi menyenangkan, fungsi bekerja sama, dan fungsi bertentangan. Kata kunci : Pragmatik, Tindak tutur ilokusi, Fungsi, Manga, Detektif Conan.
Pertimbangan Hakim Terhadap Sengketa Balik Nama Hak Atas Tanah yang Penjualnya Tidak Diketahui Keberadaannya (Afwezigheid) (Studi Putusan Nomor : 3/Pdt.G/2024/PN.Kla) B, Erlina; Guntur, Muhammad
Innovative: Journal Of Social Science Research Vol. 5 No. 1 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i1.17771

Abstract

Permasalahan sengketa hak atas tanah merupakan isu yang kompleks dan mendasar di Indonesia, terutama dalam konteks pengalihan hak melalui balik nama sertifikat tanah. Dalam beberapa kasus, keberadaan penjual tanah yang tidak diketahui (afwezigheid) memicu ketidakpastian hukum dan memperumit proses administrasi. Penelitian ini bertujuan untuk mengkaji pertimbangan hakim dalam menyelesaikan sengketa balik nama hak atas tanah, dengan fokus pada Putusan Nomor 3/Pdt.G/2024/PN.Kla. Penelitian ini didukung oleh kajian pustaka yang mendalam tentang pengertian tanah, hak atas tanah, serta regulasi terkait yang diatur dalam Undang-Undang Pokok Agraria dan peraturan lainnya. Selain itu, konsep afwezigheid dibahas sebagai landasan teoritis untuk memahami dampaknya terhadap hak kepemilikan dan administrasi pertanahan. Penelitian ini juga menyoroti pentingnya sertifikat tanah sebagai alat bukti hukum yang kuat dalam menyelesaikan sengketa. Metode penelitian menggunakan pendekatan yuridis normatif dan empiris, dengan data primer dan sekunder yang dikumpulkan melalui studi pustaka dan lapangan. Analisis dilakukan secara kualitatif untuk mengevaluasi relevansi dan efektivitas regulasi serta praktik dalam menyelesaikan sengketa pertanahan. Hasil penelitian menunjukkan bahwa penyebab utama sengketa tanah dalam kasus ini adalah kelalaian dalam pendaftaran dan balik nama sertifikat setelah transaksi jual beli, ditambah dengan ketidakhadiran penjual yang tidak diketahui keberadaannya. Penelitian ini menyimpulkan bahwa perlunya peningkatan pemahaman hukum masyarakat, penguatan regulasi, dan efektivitas implementasi kebijakan pertanahan. Diharapkan pemerintah, khususnya Badan Pertanahan Nasional, dapat mempercepat proses administrasi tanah serta meningkatkan aksesibilitas informasi bagi masyarakat.
THE EFFECT OF SERVICE QUALITY ON COMMUNITY SATISFACTION IN REGIONAL DRINKING WATER COMPANIES (PDAM) IN PROVIDING CLEAN WATER IN SINJAI REGENCY Fitriana, Nurul; Sakawati, Herlina; Guntur, Muhammad
Jurnal Aktor Vol 4, No 2 (2025): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i2.71933

Abstract

This study aimed to determine the effect of service quality on customer satisfaction in the Regional Water Company (PDAM) in providing clean water in Sinjai District. Research methods used a quantitative survey method (survey reseach) using explanatory approach or explanatory research to determine the effect between variables. This research used incidental Sampling technique (accidental sampling). Data collection techniques used questionnaires and documentation. Data analysis techniques used descriptive statistical analysis and inferential statistical analysis to explain the influence between variables descriptive. The results obtained the level of service quality is at category either with indicators Tangible (tangible), Reliability (reliability), Responsifines (responsiveness), Assurance (assurance), and Empathy (empathy).Community satisfaction is in the category of very satisfied with the indicators Service procedures, terms of Service, clarity of service personnel,Discipline of service personnel,responsibility of service personnel, Ability of service personnel, speed of Service, fairness of Service,Politeness and friendliness of officers, fairness of service fees, certainty of costs Service, Certainty of service schedules, environmental comfort, and security service. Based on data analysis shows the quality of Service have a significant influence on customer satisfaction of water users clean drinking water company in Sinjai district with the level the percentage of influence of 40.5%. This shows that the importance quality of service for the implementation of services to provided results in accordance with what customers expect
E-SAMSAT IN REALIZING PUBLIC SERVICES AT THE SAMSAT OFFICE IN GOWA DISTRICT Rianti, Rianti; Nur, Andi Cudai; Guntur, Muhammad; Rukmana, Novayanti Sopia
Jurnal Aktor Vol 4, No 2 (2025): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v4i2.70815

Abstract

This study  aims to determine  the quality of e-Samsat in realizing public services at the Samsat Office in Gowa Regency and to determine the quality of public services from the e-Samsat public service system in the Samsat Office in Gowa Regency.  This research uses a qualitative approach with descriptive methods. Data collection was carried out by field observations, interviews and documentation.  Data analysis techniques use data condensation,  data  presentation  and conclusion.  The results of this study indicate that the success  of e-Samsat  in realizing  public services  at the Samsat Office in Gowa Regency has not been optimally successful. This can be seen through three research  indicators. The successful indicator is Accountability with a clear type of service when using the e-Samsat  service.  Responsiveness  and Responsibility indicators that have not been successful in implementing this e -Samsat service system. The e-Samsat service  system at the Gowa Regency  Samsat office  has not been able to create quality services.
Implementation of State Civil Apparatus Data Information System at BKPSDMD Makassar City Sulmiah, Sulmiah; Guntur, Muhammad; Amin, Siti Alfianty Astini; Purna, Zarni Adia
Jurnal Aktor Vol 3, No 2 (2024): February
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/aktor.v3i2.61769

Abstract

This paper aims to determine the Implementation of Digital Archives in Supporting Accountability of Accountable ASN Data in the Information System at the BKPSDMD Makassar City. This research uses a qualitative approach and produces descriptive data. Data collection is done by observation, interviews and documentation. Data is processed using interactive model analysis, namely data condensation, data presentation and conclusion testing. The results showed that the implementation of the State Civil Apparatus (ASN) data information system at the Makassar City BKPSDMD in this case regarding digital archives has been implemented but is still not optimal. There are 4 indicators that are taken into consideration in looking at the implementation of the policy, namely in terms of communication, resources, disposition and bureaucratic structure. Of the four indicators, the obstacles in implementing and implementing digital archives are resources because first, the availability of staff within the scope of the BKPSDMD Makassar City is still very lacking and indeed until now there are several contract and honorary workers employed at the BKPSDMD Makassar City Office because of the many jobs that are the main duties and functions of employees,  and secondly regarding the facilities and infrastructure in the BKPSDMD Makassar City office is still very minimal due to the lack of supporting devices in applying digital archives for staff and complete equipment is only provided in certain parts.
Co-Authors Abdul Karim Adventio, Jeremi Agus, Rezky Amelia Ahmadi, Andi Nurhanisa Aina, Asri Nur Alfiyanto, Afif Alifqa, Noer Islah Amin, Siti Alfianty Astini Anisa Fitri Anwar, Putri Ananda arka, Muh Husni Aslinda, Andi Asriani Asriani, Asriani Ayu, Esti Mustika Aztira, Mochammad Ardian Bambang Juanda Baso, Frengki Tinus Bungawati Bungawati, Bungawati Didin, Didin Djafar, Ismail Erlina B Fadilah, St Fajar, Rahmat Fitri Hidayati Fitri, Anisa Haedar Akib Halim, Didin Hartosujono Hartosujono HASNAWI HARIS, HASNAWI Huljannah Arianto, Mifta Husna, Hasma Indawati, Indawati Irfandi Irfandi, Irfandi Ismail Ismail Ismail Ismail Jaya, Rahmat Karyawati, Seni Khaer, Ummul Khoirunisa, Elfiya Luthfi Siraj, Muhammad Majid, Yusriaman Maria Ulfa Mario Mario Maulana, Zhulfadli Muh Nasrullah, Muh Muh. Darwis Muhaemin Muhaemin Muhammad Luthfi Muslimin, Lukman Niswati, Risma Novayanti Sopia Rukmana, Novayanti Sopia Novitasari Novitasari Nur, Andi Cudai Nurhidayah Nurhidayah Nurlia Nurlia Nurmala Sari Nurul Fitriana Nurul Mufliha, Andi Naura Oddang, Muh Raihan Saleh Oky Nur Pratiwi Johansyah paluseri, Andi Putri, Andini Eka Putri, Nur Dzakiyah Dwi Rahmadani S, Ervi Rahmadani, Ervi Rais, Rinovian Ramdani, Lili Aulya Rianti, Rianti Risnawati, Eka Rosyid, Sujud Zainur Rusman, Karmila Sabani, Fatmaridah Sakawati, Herlina Salsabila, Khairunnisa Sampetamma, Yurike Sanjaya, M. Lukman Arif Silvia Indra Sri Mulatsih Sri Wahyuni Sukmawaty Sukmawaty, Sukmawaty Sulmiah, Sulmiah Susanti, Yuanita Tohardi, Ahmad Ummu Kalsum Umul Khasanah Wahyu Hendrarti Waru, Andi Tenri Wiratman, Arwan Yadi, Harfina Yamin, Muh Nur Yamin, Muh. Nur Yeti Rohayeti Zal-Zabila, Nurul Wahida Zarni Adia Purna