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All Journal Krisna: Kumpulan Riset Akuntansi JURNAL RELASI STIE MANDALA JEMBER JAM : Jurnal Aplikasi Manajemen EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Manajemen dan Kewirausahaan (JMDK) Akademika : Jurnal Manajemen, Akuntansi, dan Bisnis JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN) Pendas : Jurnah Ilmiah Pendidikan Dasar Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Distribusi International Journal of Social Science and Business JOURNAL OF SCIENCE AND SOCIAL RESEARCH ISOQUANT : Jurnal Ekonomi, Manajemen dan Akuntansi Jurnal Ilmiah Administrasi Bisnis dan Inovasi EKUITAS (Jurnal Ekonomi dan Keuangan) Jurnal Scientia Journal of Applied Management and Accounting Science (JAMAS) Dinamika Kerajinan dan Batik : MAJALAH ILMIAH Journal of Economics and Business UBS Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Journal of Research in Social Science and Humanities Jurnal Manajemen Indonesian Journal of Multidisciplinary Science Parsimonia: Jurnal Akuntansi, Manajemen dan Bisnis Journal of Applied Management Studies Journal of Trends Economics and Accounting Research BISMA (Bisnis dan Manajemen) Jurnal Bisnis dan Kewirausahaan Jurnal HUMMANSI (Humaniora, Manajemen, Akuntansi) Bursa : Jurnal Ekonomi dan Bisnis Publicness: Journal of Public Administration Studies Jurnal ekonomi Manajemen dan Bisnis (JUBIS) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Indonesia Sosial Teknologi Jurnal Indonesia Sosial Sains Jurnal Pendidikan Indonesia (Japendi) PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi Journal of Business on Hospitality and Tourism e-Jurnal Apresiasi Ekonomi JAMPARING: Jurnal Akuntansi Manajemen Pariwisata dan Pembelajaran Konseling Riwayat: Educational Journal of History and Humanities Journal of Accounting Law Communication and Technology Jurnal Ilmiah Bisnis dan Ekonomi Asia (Jibeka) JUMPA : Jurnal Manajemen Pendidikan Jurnal Ilmiah Riset Aplikasi Manajemen Dinamika Kerajinan dan Batik: Majalah Ilmiah
Fathorrahman
Institut Teknologi dan Bisnis Asia Malang
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Journal : Journal of Applied Management Studies

 1 
PENGARUH KUALITAS PROGRAM, KUALITAS PELAYANAN, DAN HARGA TERHADAP KEPUASAN PESERTA PELATIHAN PADA LEMBAGA PELATIHAN SALIM EXCELLENCE CENTER (SEC) Tino Agus Salim; Theresia Pradiani; Fathorrahman
Journal of Applied Management Studies Vol. 3 No. 1 (2021): Journal of Applied Management Studies (JAMMS)
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (547.363 KB) | DOI: 10.51713/jamms.v3i1.43

Abstract

Business competition is now a global phenomenon that occurs in the world and in Indonesia. Various regional, national, international companies were established to make economic changes in the country move so fast in this case start-ups. Based on data from the Ministry of Communication and Information of the Republic of Indonesia, in 2019 there were 2,193 start-ups in Indonesia, which grew significantly. Training providers are very important because many companies need to increase the capacity of their staff. Training providers are able to have a direct impact on company needs faster than formal education. Companies tend to choose training providers to train their staff with training programs that fit their needs. This study aims to determine 1) the effect of program quality on training participants' satisfaction; 2) The influence of service quality on the satisfaction of training participants; 3) The effect of price (training costs) on the satisfaction of training participants at the Salim Excellence Center (SEC) Training Provider. This type of research is a quantitative approach. The number of samples in this study were 70 respondents who were training participants at the Training Provider Salim Excellence Center (SEC) according to Slovin's calculations using the Non Probability Sampling technique with Purposive Sampling. This study uses multiple linear regression. The results of this study indicate: 1) The quality of the program has a significant effect on the satisfaction of the training participants; 2) Service quality has a significant effect on training participants' satisfaction; 3) Price (training costs) has no significant effect on the satisfaction of training participants at the Salim Excellence Center (SEC) Training Provider.
Co-Authors Abdul Rahman Abu, Amin Bin Agus Purnomo Sidi Agustina, Tin Ahmad Firman Ali Shahab Amrulloh, Imron Andre Martinus ARDIANSYAH ARDIANSYAH Bambang Dwiatmanto Berlian Stefani Yuliana Budiyanto, Didik BUKHORI, MOHAMMAD Candra Adi Wijaya Cheria, Fritzie Christina Natalia Putri Subroto Daniel, Desmon Darmawan*, Herry Dedi Damhudi Dony Buntoro effendi, Achmad Eka Putra, Hilman Enge Christina Fahruroji, Fahruroji Fathorrahman Fathorrahman, Fathorrahman Fatmawaty Fransiska Br Munte Fedriani, Vinsca Fhery Catur Wibowo Hari Prasetyo Haryono, Silvia Arista Ike Kusdyah Rachmawati Ike Rachmawati Imam Suaydi Iswanto Iswanto Jone's Christentio Rikin K, Tin Agustina Kapitaraw, Bejo Khoe, Kevin Kosim Sutiono Kristianto, Andreas Kukuh KURNIA DEWI PERMATASARI Latief, Fitriani Lidia Lamhisa Simatupang Magda Pangesa Mahmud, Ervan Ali Mardjuki, Budi Marista Yoana Putri Matu, Ivanry Megawati, Novita Melati, Ni Luh Putu Kurniayu Mohammad Bukhori Momou, Desrianto Mubyl, Mutiarini Murtianingsih Murtianingsih, Murtianingsih Muzwati, Hani Nadeak, Hotta Parulian Nadia Nadia Nanik Sugiarti Ni Made Ayu Natih Widhiarini Pangesa, Magda Permatasari, Kurnia Dewi Pionera, Eloichristi Praptiningsih, Eko Prasetyo, Reynaldy Prayitno, Setyo Puspitaningtyas, Maria Vianney Wahyu Puti, Hadrian Priangga Rahman A, Agus Ramadhani, Dony Ahmad Rengga Kusuma Putra Rimba, Anna Risca Trisnawati RR. Ella Evrita Hestiandari S, Putri Nadia Sabar Rismawati Sanjaya, Andreas Setiawan, Dwinanto Sihole, Anggriadi Kasih Sijabat, Jayasan Sinwanudinul Ghozali, Muhammad Soares, Agusto da Conceicao Soesilo, Moelyono Sugeng Santoso Sulistiyo Sulistiyo Sultan S. Saade Supriyati, Caecilia Suwandi Tao Putri Tarigan, Andrian F. A. Tarigan, Pebrianto Putra Tauriadi, Dini Theresia Pradiani Theresia Pradiani Theresia Pradiani Theresia Pradiani TIN AGUSTIN K Tin Agustina Karnawati Tino Agus Salim Tirto Hadi Tjandra Gunawan Triatmojo, Wisnu Tristanto, M. Budi Vinnafatun Vinnafatun Vinnafatun, Vinnafatun Wahyu Indriyani Wasidi, Wasidi Widianingsih Widianingsih Widyana Widyana Wijaya, Chandra Adi WINDRA, WINDRA Yani Elviani Lestari Yanto, Yandri Yuniar Fitriyani Yunus Handoko Zonnete Bryllian Dheo