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All Journal Jurnal Manajemen Terapan dan Keuangan The Indonesian Journal of Public Health Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Ilmu Kesehatan Masyarakat (The Public Health Science Journal) Hearty : Jurnal Kesehatan Masyarakat Jurnal Ilmiah Kesehatan JURNAL MANAJEMEN BISNIS Majalah Ilmiah Bijak Jurnal Ilmu Kesehatan Bhakti Husada: Health Sciences Journal JURNAL EKSBIS Al-Kharaj: Journal of Islamic Economic and Business Community Engagement and Emergence Journal (CEEJ) Jurnal Ners Jurnal Kesehatan Jurnal Aisyah : Jurnal Ilmu Kesehatan JPK: Jurnal Proteksi Kesehatan Jurnal Health Sains Jurnal Nasional Manajemen Pemasaran dan SDM Edu Masda Journal Jurnal Sosial dan Teknologi Jurnal Pengabdian Kesehatan Komunitas (Journal Of Community Health Service) Berdikari : Jurnal Ekonomi dan Statistik Indonesia Jurnal Locus Penelitian dan Pengabdian Journal of Social And Economics Research Gemilang: Jurnal Manajemen dan Akuntansi Eduvest - Journal of Universal Studies Innovative: Journal Of Social Science Research Jurnal Pemberdayaan Masyarakat Nusantara Jurnal Kesehatan Kartika Jurnal Ekonomi Kesehatan Indonesia Jurnal Ilmu Kesehatan Masyarakat (The Public Health Science Journal) JHSS (Journal of Humanities and Social Studies) Jurnal Kesehatan Indonesian Journal of Global Health Research
Ayu Laili Rahmiyati
Faculty Of Science & Health Technology, University Of Jenderal Achmad Yani Cimahi
Aerospace Engineering Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Veterinary Other

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Analisis Efisiensi Unit Perawatan Intensif Di Rumah Sakit Pendidikan Universitas Andalas Padang Menggunakan Model Data Envelopment Analysis (DEA) Sahana, Syahpikal; Suharsono, Teguh Nurhadi; Asnar, Etty Sofia Mariati; Rahmiyati, Ayu Laili; Kosasih, Kosasih
Innovative: Journal Of Social Science Research Vol. 5 No. 2 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i2.18561

Abstract

Abstrak Pengembangan unit perawatan intensif di rumah sakit dihadapkan pada kebutuhan pembiayaan yang tinggi. Oleh karena itu, efisiensi pelayanan di unit perawatan intensif perlu menjadi perhatian dalam pengembangannya. Penelitian ini bertujuan untuk mengetahui efisiensi unit perawatan intensif di Rumah Sakit Pendidikan Universitas Andalas Padang. Jenis penelitian merupakan kuantitatif dengan pendekatan cross-sectional. Unit perawatan intensif yang diteliti adalah ruang ICU, NICU, dan PICU. Analisis efisiensi dilakukan dengan menggunakan data laporan unit perawatan intensif menggunakan metode Data Envelopment Analysis (DEA) pada aplikasi DEA frontier. Hasil penelitian menemukan skor efisiensi unit perawatan intensif di ruang NICU dan PICU adalah 1 (efisien), sedangkan ruang NICU adalah 0,88 (tidak efisien). Penyesaian yang dapat dilakukan adalah jumlah perawat ruang ICU menjadi 25 orang, ventilator menjadi 6 buah dan tempat tidur menjadi 12 agar ICU menjadi efisien. Kata Kunci : DEA, Efisiensi, Unit Perawatan Intensif
Pengaruh Perencanaan Pengadaan Penerimaan dan Penyimpanan Obat terhadap Kualitas Pelayanan di Instalasi Farmasi Rumah Sakit Umum Daerah Provinsi Papua Barat Ittang Somba; Kosasih Kosasih; Ayu Laili Rahmiyati; Vip Paramarta; Taufan Nugroho
GEMILANG: Jurnal Manajemen dan Akuntansi Vol. 5 No. 2 (2025): : Jurnal Manajemen dan Akuntansi
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/gemilang.v5i2.1961

Abstract

This study aims to examine the impact of planning, procurement, receipt, and storage of medicines on pharmaceutical service quality at the Pharmacy Installation of the Regional General Hospital of West Papua Province. The research uses a quantitative approach with an explanatory design, analyzing primary and secondary data obtained through interviews and questionnaires from 100 respondents. Descriptive analysis results show that the quality of pharmaceutical management in this hospital is categorized as "Adequate". Planning, with a coefficient of 0.183 and a t-value of 2.672, shows a significant impact on service quality. Procurement of medicines, though categorized as "Adequate," has a coefficient of 0.157 with a t-value of 1.814, which is also significant. Receipt of medicines is the most dominant variable with a coefficient of 0.636 and a t-value of 7.532, indicating a very significant impact. Storage of medicines also significantly affects service quality, with a coefficient of 0.291 and a t-value of 7.532. The study highlights the importance of effective management at each stage of pharmaceutical management to improve service quality in hospitals, particularly in the aspects of receipt and storage of medicines.
Pengaruh Pengadaan dan Penganggaran serta Pendistribusian terhadap Ketersediaan Obat di Instalasi Farmasi Dinas Kesehatan Kabupaten Manokwari Papua Barat Yuliarti Pasau; Kosasih Kosasih; Ayu Laili Rahmiyati; Vip Paramarta; Taufan Nugroho
GEMILANG: Jurnal Manajemen dan Akuntansi Vol. 5 No. 2 (2025): : Jurnal Manajemen dan Akuntansi
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/gemilang.v5i2.1962

Abstract

This study aims to analyze the effect of procurement and budgeting and distribution on drug availability at the Pharmacy Installation of the Manokwari Regency Health Office, West Papua Province. The research method used is a quantitative approach. The data analysis used is descriptive analysis and verification analysis using multiple regression analysis. Descriptive methods focus on describing and analyzing the results of research and verification methods are used to test the relationship between variables. The sample consisted of 77 employees who were taken using saturated sampling technique. The results of descriptive analysis show that in the variables of procurement, budgeting, and distribution of drugs are in the category of enough towards good and good towards very good, there are still some shortcomings that must be considered for improvement. Statistically, the results of verification tests with multiple regression analysis models show that the drug procurement variable has a significant effect on drug availability with a coefficient value of 0.409 and a p-value of 0.000. Drug budgeting also has a significant effect with a coefficient value of 0.021 and a p-value of 0.003. Distribution showed a significant effect on drug availability with a coefficient value of 0.794 and a p-value of 0.000. The results of this study indicate that improvements in these three aspects can significantly increase the availability of drugs in the Pharmaceutical Installation.
The Effect of Service Quality on Patient Loyalty Through Patient Satisfaction at the Dental and Oral Clinic of Mitra Kasih Hospital Cimahi Nuryanti, Nuryanti; Paramarta, Vip; Rahmiyati, Ayu Laili
JURNAL PROTEKSI KESEHATAN Vol 14 No 1 (2025): JPK: Jurnal Proteksi Kesehatan
Publisher : Poltekkes Kemenkes Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36929/jpk.v14i1.1067

Abstract

These findings suggest that improving service quality, both in terms of facilities and interactions between medical staff and patients, plays a crucial role in enhancing patient satisfaction and loyalty. This study offers practical contributions to hospital management, developing strategies to enhance service quality and maintain and improve patient satisfaction and loyalty. This study aims to analyze the effect of service quality on patient loyalty, as measured by patient satisfaction at the Dental and Oral Clinic of Mitra Kasih Hospital Cimahi. This study aims to analyze the effect of service quality on patient loyalty through patient satisfaction at the Dental and Oral Clinic of Mitra Kasih Hospital Cimahi. The research is based on a significant decline in the number of patients in recent years, especially during the COVID-19 pandemic, as well as complaints about the quality of hospital services. A quantitative approach with descriptive and verificative design was applied, involving service quality (X), patient satisfaction (Y), and patient loyalty (Z) variables. Data were collected through structured questionnaires distributed to a sample of patients and analyzed using path analysis. The results indicate that service quality has a positive and significant effect on patient satisfaction (0,875), which in turn influences patient loyalty (0,595). Patient satisfaction also influences on patient loyalty (0.733). Moreover, there is a significant indirect effect of service quality on patient loyalty through patient satisfaction as an intervening variable (1,9876). The key factors contributing to patient satisfaction include reliability, responsiveness, assurance, empathy, and tangible aspects of the service.
Analisis Pemasaran Rumah Sakit (Marketing Mix 7p) Terhadap Tingkat Kunjungan Pasien (Survei pada Klinik Utama Medisina Indramayu) Hidayat, Mochammad Reza; Hendajany, Nenny; Rahmiyati, Ayu Laili; Yuliaty, Farida; Asnar, Etty Sofia Mariati
Community Engagement and Emergence Journal (CEEJ) Vol. 6 No. 5 (2025): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v6i6.9311

Abstract

Penelitian ini bertujuan untuk mendapatkan bukti empirik tentang pengaruh Pemasaran Rumah Sakit (Marketing Mix 7P) Terhadap Tingkat Kunjungan Pasien Di Klinik Utama Medisina Indramayu. Metode penelitian yang digunakan adalah analisis deskriptif verifikatif dan analisis regresi linier berganda. Pengumpulan data menggunakan kuesioner yang disebarkan kepada seluruh pasien dengan teknik proportional random sampling. Jumlah responden yang terkumpul sebanyak 91 orang yang mewakili seluruh pasien yang di Klinik Utama Medisina Indramayu, yang dipilih secara proposonal. Hasil analisis deskriptif menunjukan bahwa Pemasaran Rumah Sakit pada umumnya tergolong sangat baik. Hasil analisis verifikatif baik secara parsial Product, people dan prosses berpengaruh negatif dan tidak signifikan, untuk Price dan Physical Evidence berpengaruh positif dan signifikan.sedangkan Place dan Promotioberpengaruh positif dan tidak signifikan. Secara Simultan terbukti bahwa Product, Harga, Tempat, Promosi, People. Proses dan Physical Evidence berpengaruh postif dan signifikan terhadap kinerja karyawan, maka peneliti sarankan agar dipertahankan dan ditingkatkan lagi.
EVALUASI SISTEM REKAM MEDIK ELEKTRONIK STUDI KASUS DI RAWAT INAP RSUD SELE BE SOLU SORONG PAPUA BARAT DAYA Silalahi, Hanny Yuniar W; Sikki, Nurhaeni; Rahmiyati, Ayu Laili
Jurnal Manajemen Terapan dan Keuangan Vol. 14 No. 03 (2025): Jurnal Manajemen Terapan dan Keuangan
Publisher : Program Studi Manajemen Pemerintahan dan Keuangan Daerah Fakultas Ekonomi dan Bisnis Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jmk.v14i03.48321

Abstract

Penelitian ini bertujuan untuk menganalisis kualitas teknologi dan sarana prasarana yang mendukung penggunaan sistem rekam medik elektronik (RME), mengukur tingkat kepuasan pengguna, serta mengidentifikasi manfaat dan kendala yang dihadapi tenaga medis di RSUD Sele Be Solu Sorong, Papua Barat Daya. Metode yang digunakan adalah pendekatan kualitatif dengan pengumpulan data melalui wawancara, observasi, dan diskusi kelompok terfokus (FGD). Hasil penelitian menunjukkan bahwa kualitas teknologi mendukung penggunaan RME dengan baik, dan tingkat kepuasan pengguna berada pada kategori puas. Namun, kendala seperti gangguan jaringan dan kesalahan sistem, serta masalah kolaborasi di antara tenaga medis, menjadi penghambat. Meskipun demikian, manfaat dari RME termasuk efisiensi waktu dan akses informasi yang lebih baik, meskipun isu keamanan dan privasi tetap perlu diperhatikan. Kata kunci: Rekam Medik Elektronik; kualitas teknologi; kepuasan pengguna; tenaga medis; RSUD Sele Be Solu.
ANALISIS PENERAPAN MANAJEMEN RISIKO TERINTEGRASI DAN FAKTOR-FAKTOR YANG MEMPENGARUHI MORTALITAS PASIEN DI RSUD SELE BE SOLU KOTA SORONG Wewengkang, Deisye; Sidqi, Abdul Gani; Rulia, Rulia; Rahmiyati, Ayu Laili; Paramarta, Vip
Jurnal Manajemen Terapan dan Keuangan Vol. 14 No. 03 (2025): Jurnal Manajemen Terapan dan Keuangan
Publisher : Program Studi Manajemen Pemerintahan dan Keuangan Daerah Fakultas Ekonomi dan Bisnis Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jmk.v14i03.48418

Abstract

Rumah sakit merupakan institusi padat karya, modal, teknologi, dan regulasi yang tidak terlepas dari berbagai risiko, termasuk risiko kematian pasien. Data di RSUD Sele Be Solu Kota Sorong menunjukkan bahwa angka kematian pasien yang diukur melalui indikator Net Death Rate (NDR) dan Gross Death Rate (GDR) masih berada di atas standar nasional. Mortalitas ini dipengaruhi oleh berbagai faktor, seperti kondisi pasien, kesalahan medis, keterbatasan fasilitas, keamanan dan higienitas rumah sakit, faktor psikososial, serta keadaan darurat dan bencana. Penelitian ini bertujuan menganalisis penerapan manajemen risiko terintegrasi dan faktor-faktor yang memengaruhi mortalitas pasien di RSUD Sele Be Solu. Metode penelitian menggunakan pendekatan kuantitatif dan deskriptif kualitatif dengan teknik non-probability total sampling sebanyak 79 responden. Analisis data dilakukan dengan uji regresi berganda melalui SPSS. Hasil penelitian menunjukkan bahwa secara simultan seluruh variabel independen berpengaruh signifikan terhadap mortalitas pasien (F = 2,589; p = 0,025) dengan kemampuan penjelasan sebesar 10,9%. Secara parsial, kondisi pasien dan penyakit (p = 0,009), keamanan dan higienitas rumah sakit (p = 0,004), serta keadaan darurat dan bencana (p = 0,043) berpengaruh signifikan, sedangkan kesalahan medis, keterbatasan fasilitas, dan faktor psikososial tidak berpengaruh signifikan. Selain itu, efisiensi teknis rumah sakit bervariasi, dengan pemborosan pada biaya obat dan gaji pegawai di Triwulan I–II. Analisis risiko terintegrasi mengidentifikasi 17 risiko, termasuk 7 risiko ekstrem terutama aspek klinis, yang memerlukan mitigasi prioritas untuk menekan mortalitas pasien. Kata kunci: Manajemen Risiko Terintegrasi, Efisiensi Teknis, Mortalitas pasien.
PENGARUH BUDAYA ORGANISASI DAN KEPEMIMPINAN TERHADAP DISIPLIN KERJA SERTA DAMPAKNYA PADA KINERJA PEGAWAI KLINIK UTAMA DI KOTA PONTIANAK Ajie Kurniawan; Taufik Zulfikar; Ayu Laili Rahmiyati
Journal of Social and Economics Research Vol 7 No 2 (2025): JSER, December 2025
Publisher : Ikatan Dosen Menulis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jser.v7i2.1054

Abstract

Tujuan dari penelitian ini adalah untuk menguji pengaruh budaya organisasi dan kepemimpinan terhadap disiplin kerja serta dampaknya pada kinerja pegawai Klinik Utama di Kota Pontianak. Regresi linier berganda digunakan sebagai teknik analisis. Penelitian ini menggunakan strategi purposive random sampling untuk menentukan sampel sebanyak 100 orang dari 127 orang sebagai populasi pada 4 (empat) Klinik Utama di Kota Pontianak. Hasil penelitian menunjukkan bahwa budaya organisasi dan kepemimpinan berpengaruh terhadap disiplin kerja sebesar 45,30%. Selain itu, budaya organisasi dan kepemimpinan melalui disiplin kerja berdampak sebesar 34,90% pada kinerja pegawai. Didasari hasil penelitian mengindikasi peluang faktor lain di luar variabel yang diteliti dapat berpengruh terhadap disiplin kerja maupun kinerja pegawai, diantaranya kemampuan, motivasi, kesempatan, insentif, kompensasi, reward, penghargaan, ataupun punishment.
Analysis of the financial management of the sukawarna public health center before and after becoming a regional public service agency Rahmiyati, Ayu Laili
Jurnal Aisyah : Jurnal Ilmu Kesehatan Vol 8, No 4: Desember 2023
Publisher : Universitas Aisyah Pringsewu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30604/jika.v8i4.2251

Abstract

The purpose of this study was to analyze the financial performance before and after BLUD based on the economic ratio value formula, efficiency and effectiveness of budget realization at UPTD Public Health Center Sukawarna. The research method used is the measurement of financial performance using economic, efficiency and effectiveness ratios. Data collection was conducted through interviews and a review of financial statement documents. The results of the analysis show that the economic ratio value at UPTD Public Health Center Sukawarna in 2020 (before BLUD), 2021 (BLUD transition period) and 2022 (after BLUD) is economical because it has an average economic ratio below 100%. The UPTD Public Health Center Sukawarna efficiency ratio value, it is inefficient because in 2022 (after BLUD) the efficiency ratio is inefficient or above 100%. The value of the UPTD Public Health Center Sukawarna effectiveness ratio is ineffective because in 2021 (BLUD transition period) and 2022 (after BLUD) the efficiency ratio is inefficient or below 100%. It is recommended that UPTD Public Health Center Sukawarna and UPTD Public Health Center Sukawarna maintain financial performance that has achieved good indicators in economic ratios and increase efficiency and effectiveness values by innovating, managing revenue, and prioritizing needs.
Pengaruh Kompetensi dan Komitmen Tenaga Medis Terhadap Kepuasan Serta Implikasinya Terhadap Kepercayaan Pasien di Instalasi Rawat Jalan Rumah Sakit Umum Rama Hadi Purwakarta Nurdiansyah, Robby; Saepudin, Didin; Rulia, Rulia; Rahmiyati, Ayu Laili; Paramarta , Vip
Jurnal Locus Penelitian dan Pengabdian Vol. 4 No. 10 (2025): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v4i10.4944

Abstract

Health services are an important part of the government's efforts to fulfill people's rights to health. At RSU Rama Hadi Purwakarta, patient complaints arose related to late visitations, lack of communication, and uncertain service schedules, which reflected problems in the competence and commitment of medical personnel. This has a direct effect on patient satisfaction and trust in health care institutions. This study aims to analyze the influence of competence and commitment of medical personnel on patient satisfaction and its impact on patient trust in the Outpatient Installation of Rama Hadi Purwakarta Hospital. The method used is a descriptive quantitative approach with an explanatory design. Primary data was collected through the distribution of questionnaires to 172 outpatients. The independent variable is the competence and commitment of medical personnel, the mediating variable is patient satisfaction, and the dependent variable is patient trust. Data analysis was carried out using the path analysis method to measure the relationship between variables. The results showed that the competence of medical personnel had a positive and significant effect on patient satisfaction (? = 0.193; p = 0.003), while the commitment of medical personnel had the strongest influence (? = 0.464; p = 0.000). Patient satisfaction also significantly affected patient confidence (? = 0.296; p = 0.000). Competency (? = 0.179; p = 0.001) and commitment (? = 0.250; p = 0.000) had a direct effect on patient confidence. Indirectly, competence and commitment affect trust through satisfaction. This study suggests increasing the competence and commitment of medical personnel as a strategy to increase patient satisfaction and trust.
Co-Authors Abdilah, Asep Dian Abdul Gani Sidqi Ade Armada Sutedja Agus Riyanto Ajie Kurniawan Akmal, Dzul Asep Dian Abdilah Asep Dian Abdillah Asnar, Etty Sofia Mariati Ayu Maharani, Nadya Budiman Budiman Budiman Chevie Wirawan Detya Okti Murni Dewi Umu Kulsum Dharma Jaya Hartono Didin Saepudin Didin Saepudin Dyan Kunthi Nugrahaeni, Dyan Kunthi Elda Permatasari Endah Nursyahyanti Etty Sofia Mariati Asnar Fachry Abda El Rahman Farida Yuliaty Farida Yuliatya Gunawan Irianto Hendajany, Nenny Hidayat, Mochammad Reza Ike Nur Maulida Ittang Somba Kadarisman, Sumeidi Karwati Kosasih Kosasih KOSASIH KOSASIH, KOSASIH Lina Safarina Litau, Natasya Anggreine Lopulalan, Jopie Julius Malik, Rahadian Mandu, Jenne Marlina, Dini Mauliku, Novie E. Muslikhah Fitri Ariani Nesda, Ajeng Setia Nurdiansyah, Robby Nurfitriani, Astrid Nurhayati Nurhayati Pamungkasari, Tria Panca Herdy Prasetya Panjaitan, Biller Paramarta , Vip Permatasari, Elda Putri, Vira Herliana Rachmadi, Huzen Rahadian Malik Rasyid, Renaldi Prasetya Nagar Ravi Sanjani Risal Wintoko Rohman , Saeful Rosaidah, Imas Ati Ruhyandi Ruhyandi Rukhiyat Syahidin Rulia Rulia Rulia, Rulia Sahana, Syahpikal Saputra , Aditiyana Eka Saragih, Erick Gustaf Hamonangan Selvia Magdalena, Selvia Shiela Stefani Shiela Sidik, Muhamad Sidqi, Abdul Gani Sikki, Nurhaeni Silalahi, Hanny Yuniar W SK, Reza Pahlawan Suciantoro, Wasis Suharsono, Teguh Nurhadi Suhat Suhat Suhat Suhat Sumardi, Dini Rahayu Susilowati Susilowati Susilowati Taufan Nugroho Taufik Zulfikar Taufik Zulfikar Triputra, Jimmy Vidiarti, Yunlia Vip Paramarta Vony Susanti Wewengkang, Deisye Widy Laila Hafidiani Wirawan, Chevi Wisnushakti , Khrisna Yayuk Dwi Nenda, Ligar Yualiaty, Farida Yuliarti Pasau