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All Journal Jurnal Manajemen Terapan dan Keuangan The Indonesian Journal of Public Health Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Ilmu Kesehatan Masyarakat (The Public Health Science Journal) Hearty : Jurnal Kesehatan Masyarakat Jurnal Ilmiah Kesehatan JURNAL MANAJEMEN BISNIS Majalah Ilmiah Bijak Jurnal Ilmu Kesehatan Bhakti Husada: Health Sciences Journal JURNAL EKSBIS Al-Kharaj: Journal of Islamic Economic and Business Community Engagement and Emergence Journal (CEEJ) Jurnal Ners Jurnal Kesehatan Jurnal Aisyah : Jurnal Ilmu Kesehatan JPK: Jurnal Proteksi Kesehatan Jurnal Health Sains Jurnal Nasional Manajemen Pemasaran dan SDM Edu Masda Journal Jurnal Sosial dan Teknologi Jurnal Pengabdian Kesehatan Komunitas (Journal Of Community Health Service) Berdikari : Jurnal Ekonomi dan Statistik Indonesia Jurnal Locus Penelitian dan Pengabdian Journal of Social And Economics Research Gemilang: Jurnal Manajemen dan Akuntansi Eduvest - Journal of Universal Studies Innovative: Journal Of Social Science Research Jurnal Pemberdayaan Masyarakat Nusantara Jurnal Kesehatan Kartika Jurnal Ekonomi Kesehatan Indonesia Jurnal Ilmu Kesehatan Masyarakat (The Public Health Science Journal) JHSS (Journal of Humanities and Social Studies) Jurnal Kesehatan Indonesian Journal of Global Health Research
Ayu Laili Rahmiyati
Faculty Of Science & Health Technology, University Of Jenderal Achmad Yani Cimahi
Aerospace Engineering Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Veterinary Other

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ANALYSIS OF THE HOSPITAL MANAGEMENT INFORMATION SYSTEM IN IMPROVING THE QUALITY OF HEALTH CARE SERVICES AND EMPLOYEE PERFORMANCE (SURVEY STUDY AT BHAYANGKARA HOSPITAL LEVEL III MANADO) Litau, Natasya Anggreine; Yuliaty, Farida; Rasyid, Renaldi Prasetya Nagar; Kosasih, Kosasih; Rahmiyati, Ayu Laili
HEARTY Vol 14 No 1 (2026): FEBARURI
Publisher : Fakultas Ilmu Kesehatan, Universitas Ibn Khaldun, Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/hearty.v14i1.21036

Abstract

Hospital management information system (HMIS) as one of the systems that plays a major role in the success of hospital documentation and services. This is because with the existence of an information technology system, it can help various organizational tasks run effectively and efficiently. The success of the implementation of HMIS should have a good impact on employee performance and service quality. This study aims to analyze the hospital management information system, health service quality and employee performance at Bhayangkara Hospital Level .III Manado. This study uses a quantitative approach. The sample in this study amounted to 78 respondents. Data analysis used is descriptive analysis and verification analysis using path analysis. The results of the descriptive analysis of the hospital management information system, health service quality and employee performance of respondents gave a good assessment, there were still some that needed to be improved. While the results of the verification study, the path analysis model showed that the path coefficient value between variables was positive and the indirect influence path coefficient value was greater than the direct influence (63.7%> 43.1%), meaning that the health service quality variable as an intervening variable was able to mediate the hospital information management system variable with employee performance variables.
The Influence Of Bookzi Media And Lecture Method On Knowledge And Attitude Towards Balanced Nutrition: A Study On Fifth Grade Students Of Sdn 01 Mangga Dua Selatan Jakarta Putri, Vira Herliana; Paramarta, Vip; Rahmiyati, Ayu Laili
Jurnal Manajemen Bisnis Vol. 13 No. 1 (2026): March
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v13i1.1592

Abstract

School aged children are a vulnerable group to nutritional problems that may affect growth, cognitive development, and skills. One major contributing factor is inadequate knowledge of balanced nutrition. This study aimed to examine the differences and effects of Bookzi media and lecture methods on students’ knowledge and attitudes toward balanced nutrition among fifth-grade students at SDN 01 Mangga Dua Selatan. A quantitative approach with a quasi-experimental design was applied. The population consisted of 116 students, with 56 respondents selected using purposive sampling. Data were analyzed using t-tests and F-tests with SPSS software. The results showed that both Bookzi media and lecture methods had significant partial effects on improving knowledge and attitudes toward balanced nutrition (p<0.05). Simultaneously, both methods significantly influenced all post-test variables (p=0.000). However, the increase in knowledge and attitude scores was higher in the Bookzi group than in the lecture group. These findings indicate that edutainment-based educational media are more effective in enhancing students’ understanding and fostering positive attitudes toward balanced nutrition.
The Influence Of Posyandu Cadre Roles, Nutrition Education By Puskesmas Officers, And Mother's Compliance In Providing Complementary Feeding On The Incidence Of Toddler Stunting: Survey In The Cisaga Puskesmas Area, Ciamis Regency Nurfitriani, Astrid; Kosasih; Rahmiyati, Ayu Laili
Jurnal Manajemen Bisnis Vol. 13 No. 1 (2026): March
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v13i1.1595

Abstract

This study aimed to analyze the influence of Posyandu cadres’ roles, nutrition education by health center officers, and maternal compliance in complementary feeding on stunting among toddlers. A quantitative descriptive-verificative method was applied to 95 respondents selected using the Slovin formula. Data were collected through questionnaires and analyzed using multiple linear regression. Results showed all variables simultaneously had a significant effect on stunting (Sig.<0.05; R²=0.840). Partially, cadre roles and maternal compliance had positive significant effects, while nutrition education showed a negative but significant effect. Collaboration among cadres, health workers, and families is essential for effective stunting prevention.
Pengaruh Optimalisasi Layanan dan Efisiensi Operasional Terhadap Tingkat Kepuasan Pasien Rawat Jalan di Rumah Sakit Urip Sumoharjo Bandar Lampung Risal Wintoko; Farida Yuliaty; Ayu Laili Rahmiyati
Jurnal Ners Vol. 10 No. 2 (2026): APRIL 2026
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v10i2.57138

Abstract

Outpatient services constitute a fundamental component of hospital healthcare delivery systems and play a critical role in shaping patients’ perceptions of service quality and satisfaction. Patient satisfaction is influenced not only by clinical outcomes but also by the extent to which hospitals optimize service delivery and operational efficiency. This study was conducted to analyze the impact of service optimization and operational efficiency on outpatient satisfaction at Urip Sumoharjo Hospital, Bandar Lampung, in 2025. A quantitative approach with an observational analytic design was employed. Data collection utilized structured questionnaires administered to purposively selected outpatients, with research instruments subjected to validity and reliability testing. Data analysis comprised both descriptive and inferential statistics, including multiple linear regression to assess the partial and simultaneous effects of the independent variables. The findings indicate that both service optimization and operational efficiency positively and significantly influence patient satisfaction. Collectively, these variables make a meaningful contribution to enhancing outpatient satisfaction. These results underscore the importance of managing service delivery and operational processes not only to support clinical care but also to directly shape patient perceptions and satisfaction, thereby strengthening hospital reputation and competitiveness. Hospitals are advised to pursue continuous improvement through service innovation, digitalization of systems, and optimal resource management.
Pengaruh Kualitas Pelayanan Terhadap Loyalitas Pasien Poli Gigi dengan Kepuasan Pasien sebagai Variabel Intervening di Puskesmas Gembong Kabupaten Tanggerang Vony Susanti; Didin Saepudin; Ayu Laili Rahmiyati
Jurnal Ekonomi Dan Statistik Indonesia Vol. 5 No. 3 (2025): Berdikari: Jurnal Ekonomi dan Statistik Indonesia (JESI)
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/jesi.05.03.15

Abstract

Peningkatan kesadaran masyarakat terhadap pentingnya kualitas layanan kesehatan mendorong setiap institusi pelayanan kesehatan untuk senantiasa berupaya memberikan pelayanan terbaik, tidak terkecuali pusat kesehatan masyarakat (Puskesmas). Saat ini, pengguna pelayanan kesehatan menilai berdasarkan apa yang mereka alami dan rasakan selama proses perawatan. Terdapat beberapa keluhan pasien terhadap Poli Gigi Puskesmas Gembong, Kabupaten Tangerang, di antaranya adalah ruangan yang belum terasa nyaman, petugas yang tidak ramah, pelayanan yang tertunda karena alat yang rusak, keluhan yang tidak cepat ditanggapi, serta dokter yang tidak selalu memberikan edukasi/penjelasan. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan terhadap loyalitas pasien poli gigi dengan kepuasan pasien sebagai variabel intervening di Puskesmas Gembong, Kabupaten Tangerang. Metode penelitian yang digunakan adalah pendekatan kuantitatif dengan metode deskriptif dan verifikatif. Sampel dengan teknik random sampling diambil sebanyak 100 orang pasien Poli Gigi. Data terkumpul melalui kuesioner.Teknik analisis data menggunakan analisis jalur. Hasil dari penelitian menunjukkan ada pengaruh langsung dan signifikan kualitas pelayanan terhadap loyalitas pasien dengan kepuasan pasien sebagai variabel intervening dengan t hitung dari uji pengaruh mediasi 9,299 dan tingkat signifikansi 0,05. R Square loyalitas pasien dipengaruhi oleh kualitas pelayanan dan kepuasan pasien sebesar 71,7% dan sisanya 28,3 % dipengaruhi oleh variabel luar. Hasil dari analisis jalur: pengaruh langsung lebih kecil dari pengaruh tidak langsung sebesar 54,1% –64%. Untuk meningkatkan pelayanan kesehatan masyarakat secara prima, dibutuhkan adanya strategi yang terintegrasi dengan baik yang melibatkan seluruh unit kerja.
Pengaruh Teknologi, Kepemimpinan Otentik, Anggaran, dan Pengendalian Internal terhadap Kinerja Manajerial dengan Komitmen Organisasi sebagai Mediasi pada Rumah Sakit Arsinu Jawa Timur Ade Armada Sutedja; Farida Yuliaty; Rukhiyat Syahidin; Vip Paramarta; Ayu Laili Rahmiyati
Jurnal Ners Vol. 10 No. 2 (2026): APRIL 2026
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v10i2.56409

Abstract

Penelitian menganalisis pengaruh teknologi informasi, gaya kepemimpinan otentik, partisipasi penyusunan anggaran, dan implementasi pengendalian internal terhadap kinerja manajerial rumah sakit dengan komitmen organisasi sebagai variabel mediasi. Studi kuantitatif dilakukan pada 72 manajer/kepala bagian dan 72 kepala unit di 20 rumah sakit yang tergabung dalam Asosiasi Rumah Sakit Nahdlatul Ulama (Arsinu) Jawa Timur menggunakan SEM-PLS. Penelitian menunjukkan bahwa gaya kepemimpinan otentik, implementasi pengendalian internal, dan komitmen organisasi berpengaruh positif dan signifikan terhadap kinerja manajerial. Teknologi informasi dan partisipasi penyusunan anggaran tidak berpengaruh langsung terhadap kinerja manajerial, namun berpengaruh signifikan terhadap komitmen organisasi. Komitmen organisasi memediasi secara penuh pengaruh partisipasi penyusunan anggaran, sementara mediasi pada hubungan teknologi informasi bersifat marginal. Temuan ini menunjukkan dominasi komitmen organisasi sebagai mekanisme internal dalam meningkatkan kinerja manajerial rumah sakit berbasis nilai.
The Effect of Management, Motivation, and Discipline Implementation on Employee Job Satisfaction: A Survey at The Indonesian Public Health Center Detya Okti Murni; Kosasih; Ayu Laili Rahmiyati; Etty Sofia Mariati Asnar; Farida Yuliaty
Majalah Ilmiah Bijak Vol. 22 No. 2: September 2025
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/bijak.v22i2.5492

Abstract

Health services provided by community health center employees can run optimally if they are supported by good management, employee work motivation, job satisfaction, and high discipline so that they can improve employee performance. This type of research is quantitative and has a descriptive analysis approach. The sample was 48 Community Health Center employees obtained using a total sampling technique. Data was collected by questionnaire and then analyzed by multiple linear regression using SPSS 25.0 software. The research results showed that the implementation of BLUD (The Regional Public Service Agency) service management, work motivation, work discipline and job satisfaction were in the high category. The results of statistical tests obtained the BLUD management service variable with a coefficient of 0.368 and ap value of 0.000, motivation with a coefficient of 0.395 and ap value of 0.001, and work discipline with a coefficient of 0.007 and ap value of 0.007, so it can be concluded that these three variables have an influence on job satisfaction. The BLUD management variables, motivation and discipline together influence employee job satisfaction at the Sukahening Tasikmalaya Community Health Center with ap value of 0.000.
Impact of Workload, Occupational Stress, and Remuneration on Staff Turnover Propensity Shiela Stefani Shiela; Kosasih Kosasih; Ayu Laili Rahmiyati; Vip Paramarta; Farida Yuliaty
Indonesian Journal of Global Health Research Vol. 8 No. 2 (2026): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v8i2.1142

Abstract

This study analyzes the influence of workload, job stress, and compensation on turnover intention among hospital staff in Bandung. Utilizing a quantitative verificative design, data were collected from 103 employees and analyzed via Multiple Linear Regression using SPSS. The research aimed to quantify how these organizational factors collectively and individually drive the propensity of human capital to depart, which is critical in the competitive healthcare sector where replacement costs and knowledge loss are substantial. Descriptive findings reveal that while workload, stress, and compensation levels are currently moderate, the resulting turnover intention remains low. However, inferential analysis confirms a significant impact from all variables. Job stress is the most dominant predictor, uniquely accounting for 31.7% of the variance, followed by compensation (15.8%) and workload (9.2%). Collectively, these three factors explain 56.7% of the total fluctuations in turnover intention ($R^2 = 0.567$). The results demonstrate that workload and stress significantly increase the likelihood of exit, while higher compensation levels effectively mitigate it. These findings suggest that turnover intent is a latent risk highly sensitive to psychological and financial drivers. Management must prioritize proactive retention strategies, specifically targeting stress reduction through clearer job descriptions and improved work environments. Furthermore, maintaining competitive remuneration and equitable workload distribution is essential to prevent moderate dissatisfaction from escalating into actual attrition. By addressing these core determinants, healthcare institutions can stabilize their workforce, preserve institutional knowledge, and ensure the continuity of high-quality patient care.
Quality of Service and Accessibility of Health Services and Its Implications for Patient Compliance through Patient Satisfaction as an Intervening Variable at the Medical Rehabilitation Polyclinic of Meranti Islands Regency Hospital Ravi Sanjani; Abdul Gani Sidqi; Vip Paramarta; Chevie Wirawan; Ayu Laili Rahmiyati
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 1 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i1.9757

Abstract

Service quality refers to the extent to which healthcare services can improve the desired health outcomes in accordance with the abilities and knowledge of professionals. One of the services in hospitals is Medical Rehabilitation. Based on the visit data to RSUD Kabupaten Kepulauan Meranti in 2024 at the Medical Rehabilitation Polyclinic, the three most common diseases out of the top ten at the Rehabilitation Polyclinic were obtained, namely: Sequela of cerebral infarction, primary gonarthrosis, and Low Back Pain. Currently, RSUD Kab. Kep. Meranti has only one Medical Rehabilitation Specialist Doctor who practices from Monday to Wednesday. This study is a quantitative research with an associative approach aimed at determining the effect of service quality and service accessibility on patient satisfaction and compliance with a total of 90 respondents. Based on the results of data analysis and hypothesis testing conducted simultaneously, Service Quality, Service Accessibility, and Patient Satisfaction have a significant effect on Patient Compliance. Nevertheless, the coefficient of determination (R²) value of 0.257 indicates that the regression model can only explain 25.7% of the Patient Compliance variable, while the remaining 74.3% is influenced by other factors not studied in this research.
The Effects of Well-Being and Work Environment on Employee Loyalty and its Implications for Organizational Citizenship Behavior at Primasatya Husada Citra Hospital in Surabaya Panca Herdy Prasetya; Taufik Zulfikar; Rulia Rulia; Vip Paramarta; Ayu Laili Rahmiyati
Eduvest - Journal of Universal Studies Vol. 6 No. 8 (2026): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v6i8.53212

Abstract

Primastya Husada Citra Surabaya Hospital must have and retain employees who demonstrate loyalty and organizational citizenship behavior in creating safe and comfortable healthcare services as desired by almost all patients who come for treatment and enjoy the facilities available at Primastya Husada Citra Surabaya Hospital. This study aims to analyze the influence of employee well-being and work environment on employee loyalty, which in turn impacts organizational citizenship behavior at Primastya Husada Citra Surabaya Hospital. This study employed a quantitative method. After analyzing and describing the influence of employee well-being and work environment on employee loyalty through organizational citizenship behavior, based on the responses of 118 respondents selected as the sample in this study. Well-being has a significant positive effect on employee loyalty with a coefficient value of β = 0.441. The work environment has a positive and significant effect on employee loyalty with a path coefficient value of β = 0.521. Employee loyalty has a positive and significant effect on organizational citizenship behavior with a path coefficient value of β = 0.442. Loyalty has a positive and significant effect on organizational citizenship behavior with a path coefficient value of β = 0.978. Well-being has a positive and significant effect on organizational citizenship behavior with a path coefficient value of β = 0.429. Work environment has a positive and significant effect on organizational citizenship behavior with a path coefficient value of β = 0.429.
Co-Authors Abdilah, Asep Dian Abdul Gani Sidqi Ade Armada Sutedja Agus Riyanto Ajie Kurniawan Akmal, Dzul Asep Dian Abdilah Asep Dian Abdillah Asnar, Etty Sofia Mariati Ayu Maharani, Nadya Budiman Budiman Budiman Chevie Wirawan Detya Okti Murni Dewi Umu Kulsum Dharma Jaya Hartono Didin Saepudin Didin Saepudin Dyan Kunthi Nugrahaeni, Dyan Kunthi Elda Permatasari Endah Nursyahyanti Etty Sofia Mariati Asnar Fachry Abda El Rahman Farida Yuliaty Farida Yuliatya Gunawan Irianto Hendajany, Nenny Hidayat, Mochammad Reza Ike Nur Maulida Ittang Somba Kadarisman, Sumeidi Karwati Kosasih Kosasih KOSASIH KOSASIH, KOSASIH Lina Safarina Litau, Natasya Anggreine Lopulalan, Jopie Julius Malik, Rahadian Mandu, Jenne Marlina, Dini Mauliku, Novie E. Muslikhah Fitri Ariani Nesda, Ajeng Setia Nurdiansyah, Robby Nurfitriani, Astrid Nurhayati Nurhayati Pamungkasari, Tria Panca Herdy Prasetya Panjaitan, Biller Paramarta , Vip Permatasari, Elda Putri, Vira Herliana Rachmadi, Huzen Rahadian Malik Rasyid, Renaldi Prasetya Nagar Ravi Sanjani Risal Wintoko Rohman , Saeful Rosaidah, Imas Ati Ruhyandi Ruhyandi Rukhiyat Syahidin Rulia Rulia Rulia, Rulia Sahana, Syahpikal Saputra , Aditiyana Eka Saragih, Erick Gustaf Hamonangan Selvia Magdalena, Selvia Shiela Stefani Shiela Sidik, Muhamad Sidqi, Abdul Gani Sikki, Nurhaeni Silalahi, Hanny Yuniar W SK, Reza Pahlawan Suciantoro, Wasis Suharsono, Teguh Nurhadi Suhat Suhat Suhat Suhat Sumardi, Dini Rahayu Susilowati Susilowati Susilowati Taufan Nugroho Taufik Zulfikar Taufik Zulfikar Triputra, Jimmy Vidiarti, Yunlia Vip Paramarta Vony Susanti Wewengkang, Deisye Widy Laila Hafidiani Wirawan, Chevi Wisnushakti , Khrisna Yayuk Dwi Nenda, Ligar Yualiaty, Farida Yuliarti Pasau