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All Journal JURNAL HUKUM Wardah Jurnal Manajemen Pelayanan Publik ARISTO Journal of Economic, Bussines and Accounting (COSTING) EKONOMIS : Journal of Economics and Business Jurnal Tata Kelola dan Akuntabilitas Keuangan Negara Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan JURNAL EDUCATION AND DEVELOPMENT Journal of Humanities and Social Studies TRANSFORMASI: Jurnal Manajemen Pemerintahan PERSPEKTIF International Journal of Economics Development Research (IJEDR) Jurnal Ilmiah Manajemen Kesatuan Jurnal Papatung : Jurnal Ilmu Administrasi Publik, Pemerintahan dan Politik Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Hukum Lex Generalis AKSELERASI: Jurnal Ilmiah Nasional Moestopo International Review on Social, Humanities, and Sciences (MIRSHuS) Visioner: Jurnal Pemerintahan Daerah di Indonesia International Journal of Science and Society (IJSOC) AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Journal of Social Science Lex Publica Eduvest - Journal of Universal Studies Research Horizon Influence: International Journal of Science Review
Bahrullah Akbar
Institut Pemerintahan Dalam Negeri (IPDN), Indonesia
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Neuroscience Public Health Social Sciences Transportation Other

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Journal : Journal of Social Science

 1 
Effectivity of Services In South Tangerang City Public Services Mall Riyakudu Maulana; Bahrullah Akbar; Baharudin Tahir
Journal Of Social Science (JoSS) Vol 3 No 11 (2024): JOSS
Publisher : Al-Makki Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57185/joss.v3i11.383

Abstract

The establishment of the South Tangerang City Public Service Mall is a follow-up to the Regulation of the Minister of Administrative Reform and Bureaucratic Reform of the Republic of Indonesia Number 23 of 2017 Article 1. This research aims to find out how the effectiveness of services and efforts made to improve the effectiveness of services at the South Tangerang City Public Service Mall. This research uses a qualitative method with a descriptive approach with primary and secondary data sources. Data collection techniques were carried out using interviews, observation and documentation, Data analysis techniques used were data reduction, data presentation and conclusion drawing. The results show that the effectiveness of services at the Public Service Mall of South Tangerang City is quite good. First, service procedures are considered effective because they are easy for the community to understand. Second, the service completion time is quite effective thanks to the service provider's efforts to complete it on time. Third, service fees are in accordance with government regulations and are affordable. Fourth, the facilities and infrastructure in this mall are comfortable and complete, supported by good information technology. Fifth, employees have competence with a friendly and informative attitude. Finally, service products are in accordance with the provisions and the public is satisfied with the services received. The conclusion of this study shows that services at the Public Service Mall of South Tangerang City are effective, with clear procedures, appropriate completion time, affordable costs, and good facilities and infrastructure.
Co-Authors A. Junaidi Auly A. Junaidi Auly Abdi, Syahrial Achmad Djazuli Achmad Djazuli, Achmad Agus Joko Pramono Agustina, Frida Ahmad Averus Akhsanul Khaq Alma`arif, Alma`arif Anindita Primastuti Aries Djaenuri Aries Djaenuri Aries Djaenuri Aries Djaenuri Aries Djaenuri Aris Djaenuri Asep Sumaryana Baharudin Tahir Beni Ruslandi Beni Ruslandi Bogie Setia Perwira Nusa Cahyo Ariawan dahyar daraba, dahyar Dairul Dairul . Dairul Dairul Deti Mulyati Deti Mulyati Dhanuskodi Rengasamy Didik Suhardi Didik Suhardi Effendy, Khasan Faria Ruhana Febriansah, Yefri Firzada, Ashrof F. Frida Agustina Friska, Renny Gita, Inrawaty Hendra Susanto Hendra Susanto Ika Sartika Ika Sartika Ilham, Muh. Jariyatna, Jariyatna Jariyatna, Jariyatna Karno Karno Kawuryan, Megandaru W. Khairi, Halilul Khaq, Akhsanul Khasan Effendy Khasan Effendy Khasan Effendy Komaedi, Komaedi Kurniawan, Alek Kusworo Kusworo Labolo, Muhadam Lukman, Sampara Lutfi, Reza M. Irwan Tahir Madjid, Udaya Makhi, Anang Hajarul Mansyur Achmad Mansyur Mansyur Marja Sinurat Maryani, Dedeh Maryani, Dedeh Meltarini Meltarini, Meltarini Momin Noorjahan Muh. Ilham Muh. Ilham, Muh. Ilham Muhadam Labolo Muhammad Ramadhani Murtir Jeddawi Nirva Diana Nirva Diana Nofrizal Nofrizal Nuryanto Nuryanto Panji Patra Anggaredho, Panji Patra Prabowo, Hadi Pradana, Bernardus Dwita Pramono, Agus Joko Pramono, Agus Joko Putra, Tria Sasangka Rauf, Muhammad Renny Friska Rifaldi Kelana Riyakudu Maulana Rizari Rosmery Elsye Sampara Lukman Sampara Lukman Sampara Lukman Sampara Lukman Sampara Lukman Sinta Ningrum Sinurat, Marja Sjafrudin Mosii Sri Haryati Surya Pujoyono Surya Pujoyono Suwanda, Dadang Suwarno Suwarno Suwarno Suwarno Suwarno Syafutra, Roby Syahrial Abdi Tjahjo Suprajogo Tria Sasangka Putra Tria Sasangka Putra Wangsih, Wangsih Zia Komaria