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All Journal Journal of Governance and Public Policy Kemudi Jurnal Ilmu Administrasi Negara (JUAN) Ganaya: Jurnal Ilmu Sosial dan Humaniora Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara International Journal of Social Science and Business jurnal syntax admiration Kebijakan: Jurnal Ilmu Administrasi Jurnal Ilmu Administrasi Negara ASIAN (Asosiasi Ilmuwan Administrasi Negara) Jurnal Manajemen Publik dan Kebijakan Publik (JMPKP) Metta : Jurnal Ilmu Multidisiplin Proceedings of International Conference on Multidiciplinary Research Indonesian Journal of Social Science Research Jurnal Ilmu Administrasi Negara Journal of Research and Development on Public Policy Journal of Governance and Social Policy Doktrin: Jurnal Dunia Ilmu Hukum dan Politik Jurnal Relasi Publik Perkara: Jurnal Ilmu Hukum Dan Politik Society Indonesian Tourism Journal Khidmat: Journal Community Service Journal of Maritime Policy Science
Rumzi Samin
Universitas Maritim Raja Ali Haji
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Nursing Physics Public Health Social Sciences Transportation Other

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PELAYANAN PRIMA DI KANTOR IMIGRASI KLAS I KOTA TANJUNGPINANG Samin, Rumzi; Panjaitan, Ronny Dwi Saputra
Jurnal Ilmu Administrasi Negara (JUAN) Vol 4 No 2 (2016): Jurnal Ilmu Administrasi Negara
Publisher : Program Studi Ilmu Administrasi Negara FISIP UMRAH

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PELAYANAN PRIMA DI KANTOR IMIGRASI KLAS I KOTATANJUNGPINANG Ronny Dwi Saputra Panjaitan Rumzi Samin (rumzi@hotmail.co.id) (Jurusan Ilmu Administrasi Negara FISIP UMRAH) Abstract: Service is the process of fulfilling the needs of what is required of others. In general, the service can be interpreted by doing that the results intended for the benefit of others, whether individuals, groups, or communities. Excellent service is very good service or services that best meet customer needs. Thus the Immigration Office Class I Tanjungpinang required to perform excellent service. The purpose of this study was to determine the excellent service given Class I Immigration Office Tanjungpinang. This research is a descriptive study using quantitative methods. The data collection in this study is through observation and questionnaires. Data analysis techniques used in this research is to calculate the degree of correspondence between expectations and reality as well as by measuring the index numbers. The data were processed using the formula degree of suitability and importance of decision making using performance analysis, the index number obtained by calculating the weight and frequency and decision-making through the established criteria. Informants / respondents in this study obtained through the use of techniques that is incidental sampling technique of determining based on chance. The population in this study are all the people who do the maintenance at the Immigration Office Class I Tanjungpinang. Questionnaires were distributed to 50 respondents. Research results obtained from processing the data as a whole and is shown by the percentage figure of 59.8%. Much to be improved in order to create excellent service or services that best meet the public expectation to the Immigration Office Class I Tanjungpinang, especially on the reliability indicator (reability), responsiveness (responsiveness), and attention (empathy). The general conclusion of the study at the Immigration Service Excellence Class I Tanjungpinang is a prime service can not be said because it still can not give what is expected or desired community / customers. Suggestion of this research is the Immigration Office Class I Tanjungpinang should further improve overall service to achieve the best service or excellent service. When reached or the realization of excellent service in Class I Immigration Office Tanjungpinang will certainly have a positive impact for the office itself.
Pentingnya Budaya dan Kearifan Lokal Dalam Pengembangan Dunia Penyiaran di Daerah Samin, Rumzi
Jurnal Ilmu Administrasi Negara (JUAN) Vol 3 No 1 (2015): Jurnal Ilmu Administrasi Negara
Publisher : Program Studi Ilmu Administrasi Negara FISIP UMRAH

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Pentingnya Budaya Dan Kearifan Lokal DalamPengembangan Dunia Penyiaran Di Daerah Rumzi Samin (Jurusan Ilmu Administrasi Negara FISIP UMRAH) Abstract: It is ethnic Malay people can be seen as a cultural (culture), not necessarily in genealogy (equation consanguinity). As a civilized creatures must not be separated from the rules and regulations known as the rule of law . Due to wilt synonymous with Islam , the Islamic values become the basic foundation of the indigenous Malay.Sowing wisdom realized by providing an understanding of the layman , explaining in vague and give sense to the people who are still in diapers and knowledge. To discuss something useful let first thought good orbad , do not talk nonsense.Language broadcasting in speaking not considered beforehand good or bad , it will not bring benefits , talks futile just spending time alone , and even bring in contention. Language broadcasting using local languages is a local wisdom used to facilitate understanding of the information submitted and facilitate digestion and kenalaran information so readily accepted by the local community .
Berbagai Ukuran Moral Untuk Mengembangkan Semangat Profesionalisme: Moralism, Profesionalism, Apparatus Samin, Rumzi
Jurnal Ilmu Administrasi Negara (JUAN) Vol 4 No 1 (2016): Jurnal Ilmu Administrasi Negara
Publisher : Program Studi Ilmu Administrasi Negara FISIP UMRAH

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The touch of a moral element must be higher than the minimum intellectual or there is a balance between morality and professionalism. Ethics is always associated with human customs or habits, whether it is a good practice as well as deviant or bad habits, how people should behave and act in interacting with other humans. In the reality of social life, all societies have moral rules that allow or prohibit certain acts. Professionalism is a demand that can not be avoided if the government wants a good performance, but the meaning of professionalism is only interpreted in terms of skills (skillful) solely so that the various education and training is only intended to develop his skills. Difficult to deny that a high skill without coupled high morality anyway does not mean anything. For that we need to have a strategy efforts should be made so that the apparatus of professionalism and morality in a balanced manner. The strategy should be designed to improve the performance of the government is the balancing act between the development of professionalism and morality bureaucratic apparatus.
Dampak Desentralisasi terhadap Kapabilitas Kepala Daerah (Studi Kasus Gubernur Riau Periode Tahun 2008-2013) Setiawan, Ramadhani; Samin, Rumzi; Mahadiansar, Mahadiansar
Jurnal Ilmu Administrasi Negara (JUAN) Vol 6 No 2 (2018): Jurnal Ilmu Administrasi Negara
Publisher : Program Studi Ilmu Administrasi Negara FISIP UMRAH

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Leadership of the government (regional head) which is run centrally by the New Order regime was the forerunner for the implementation of the system of government that does not give an opportunity to the region to grow and progress. The occurrence of the reform era in which the shift change to decentralized government system that enhances the value of the substance of democracy. But the journey euphoria of regional autonomy as the Regional Head of the local authorities is getting stronger. Evidence of this, real happens area is the practices of KKN (corruption, Corruption and Nepotism) occur far in the achievement of decentralization expectations. The purpose of the study in this study is to discuss capability, even though each regional head is elected by the people. Researchers have done with qualitativ case studies in Riau province. The issue of inequality is specifically in terms of leadership obligations culminating from historical factors that provide a very large role for the leadership of the Regional Head as a regional authority. The issue is in which particular inequality in terms obligation culminating leadership of the historical factors that give a very big role for the leadership of the head area.
PERAHU LANCANG KUNING KEARIFAN LOKAL MASYARAKAT MELAYU BINTAN KEPULAUAN RIAU Samin, Rumzi; Khodijah, Khodijah
Jurnal Ilmu Administrasi Negara (JUAN) Vol 6 No 2 (2018): Jurnal Ilmu Administrasi Negara
Publisher : Program Studi Ilmu Administrasi Negara FISIP UMRAH

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The Lancang Kuning boat research that is oriented to Identification, documentation, Inventory, data and local wisdom and the use of technology that has local nuances on a provincial scale that is more maritime oriented. Therefore this research is in line with the RIP Lancang Kuning local wisdom of the Malay people of Bintan Riau Islands". This research was conducted with the aim of inventorying local wisdom, its influence on society, problems that arise in development and how to determine strategies for their existence. The research methodology was carried out by collecting both primary and secondary data both quantitative and qualitative from stakeholders, through discussions, in-depth interviews and questions. This study will explore three types of Malay heritage that were used in trade activities and maritime activities in the past; namely the type of large ship for exploration in the ocean and between continents, a type of simple ship for exploration between ports in Alam Melayu and types of boats or small boats for beach and river activities. The Lancang Kuning boat is a traditional boat in Indonesia, in some areas the form of traditional boats still exists today but the Lancang Kuning boat is not found in the environment of the Riau Islands Malay community. For that, it is necessary to explore and deepen seriously looking for historical
Pendampingan Kualitas Manajemen Pelayanan Publik dalam Pengabdian di Kecamatan Belakang Padang Kota Batam Kurnianingsih, Fitri; Lamidi, Lamidi; Septiawan, Armauliza; Okparizan, Okparizan; Samin, Rumzi
Khidmat: Journal of Community Service Vol 2 No 2 (2025): Agustus, 2025
Publisher : Pusat Studi Kebijakan dan Tata Kelola Maritim, Universitas Maritim Raja Ali Haji

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/khidmat.v2i2.7214

Abstract

Kecamatan Belakang Padang, yang terletak di wilayah kepulauan Kota Batam, menghadapi berbagai tantangan dalam penyelenggaraan pelayanan publik yang efektif dan manajemen kinerja aparatur pemerintahan. Wilayah ini terdiri dari pulau-pulau kecil yang tersebar, dengan akses transportasi dan komunikasi yang terbatas, sehingga memengaruhi kualitas dan kecepatan pelayanan kepada masyarakat. Permasalahan utama yang dihadapi adalah belum optimalnya sistem manajemen kinerja aparatur dan rendahnya partisipasi masyarakat dalam evaluasi pelayanan publik. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan kapasitas aparatur sipil negara (ASN) dalam menyusun indikator kinerja individu, mengimplementasikan prinsip Total Quality Management (TQM), serta membangun sistem evaluasi kinerja berbasis data lokal. Pendekatan yang digunakan adalah partisipatif-kolaboratif melalui tahapan observasi, Focus Group Discussion (FGD), pelatihan teknis, dan pendampingan intensif. Hasil kegiatan menunjukkan peningkatan signifikan dalam pemahaman ASN terhadap indikator kinerja, penyusunan standar pelayanan minimum, serta kemampuan penggunaan aplikasi evaluasi sederhana berbasis digital. Selain itu, kegiatan ini juga berhasil membangun sinergi antara aparatur kecamatan dan masyarakat dalam mewujudkan pelayanan publik yang lebih transparan dan responsif. Kegiatan pengabdian ini membuktikan bahwa penerapan prinsip-prinsip TQM dalam konteks wilayah kepulauan dapat dilakukan secara efektif apabila disertai dengan pelibatan aktif komunitas lokal dan dukungan kelembagaan.
The Role of Protocollary Management in Realizing Harmonization Between Bureaucracy in the Government of the Riau Islands Province Guna, Careca Ady; Samin, Rumzi; Kurnianingsih, Fitri
Jurnal Manajemen Publik dan Kebijakan Publik (JMPKP) Vol. 8 No. 1 (2026): Jurnal Manajemen Publik dan Kebijakan Publik (JMPKP)-IN PROSES
Publisher : Program Studi Administrasi Publik Universitas Muhamamdiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jmpkp.v8i1.8063

Abstract

Protocol is a crucial aspect in the administration of regional government, especially in supporting the smooth running of the official agenda of the Governor of the Riau Islands as regional head and representative of the central government in the region. The role of protocol is not only limited to regulating spatial planning and ceremonies, but also functions to maintain the image of the institution, strengthen communication between agencies, and ensure respect for various local customs. This research aims to analyze the role of management in implementing the Riau Islands Governor's protocol and identify the challenges faced. This research uses a qualitative descriptive method. This research discusses the transformation of protocol management within the Riau Islands Provincial Government which no longer merely carries out the technical function of organizing ceremonial events, but has developed into a strategic instrument in supporting the effectiveness of government communications, strengthening the institutional image, and maintaining smooth cross-bureaucratic coordination. In conclusion, the role of protocol is not only focused on the technical planning of ceremonial events, but has also developed into an important element in managing government communications, ensuring smooth coordination between bureaucracies, and forming a positive image of local government.
Co-Authors Akhyari, Edy Aldy Wiguna Aldy Wiguna ARDIANSYAH, ACHMAD Basalamah, Rezal Hadi Cindy Febriani cindy Defitriyani Defitriyani Delfi Heni Susanti Delfi Heni Susanti Dewi Ulfa Soebagiya Edy Akhyari Edy Akhyary Farida Hani Sri Wahyuni Fatmo, Siyardi Firman Firman Fitri Kurnianingsih Guna, Careca Ady Gunawan, Rizky Halawa, Sri Okta Riani Ismandianto Khairul Ikhsan Khodijah Ismail Khodijah Khodijah Khodijah Khodijah Kustiawan, Kustiawan Kustiawan, Kustiawan Lamidi, Lamidi Mahadiansar, Mahadiansar Mahadiansar, Mahadiansar Muhayat Nafisah Aulia Rani Nugraha, Lyona Ayu Nurma Lingga Wati Nurma Lingga Wati Okparizan Okparizan Oksep Adhayanto Panjaitan, Ronny Dwi Saputra Panjaitan, Ronny Dwi Saputra Rahma Destia Rena Marshella Rena Marshella Restina Safitri Rizki Gunawan Rizky Gunawan Rudi Subiyakto, Rudi Septiawan, Armauliza Setiawan, Ramadhani Shanti, Dewi Sri Wahyuni Sulastri, Tia Susanto, Pamella Dwi Ariyanti Syarifah Rina Elva Syuzairi, Mohammad Veronisa Veronisa Veronisa Veronisa Yanuard, Yunus Yusnita, Yeni