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All Journal Katalogis Jurnal Penelitian Pendidikan IPA (JPPIPA) Journal of Public Administration and Government (JPAG) Jurnal Syntax Imperatif : Jurnal Ilmu Sosial dan Pendidikan Journal La Edusci Berajah Journal Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Jurnal Administrasi Pemerintahan Desa Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan International Journal of Social Science, Education, Communication and Economics SIGn Journal of Social Science Jurnal Administrasi Publik QISTINA: Jurnal Multidisiplin Indonesia Aurelia: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Jurnal Ilmiah Research Student JURNAL ILMIAH PENELITIAN MAHASISWA Journal of Innovative and Creativity JURNAL MULTIDISIPLIN ILMU AKADEMIK JURNAL RUMPUN MANAJEMEN DAN EKONOMI Journal of Nonformal Education Jurnal Cendekia Ilmiah Ulil Albab Journal of Publicness Studies Socious Journal Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora
Mohammad Irfan Mufti
Prodi Administrasi Publik,Universitas Tadulako, Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Nursing Physics Social Sciences Other

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Digital Transformation of the e-Mental App and Police Service Quality: Mental Health Role Achmad Junaidi; Syahruddin Hattab; Muh Nawawi; Mohamad Irfan Mufti
Journal of Nonformal Education Vol. 11 No. 2 (2025): Adult education and Community empowerment
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jone.v11i2.30509

Abstract

Background - Digital transformation has become a strategic approach to improving public service performance, including in law enforcement institutions. The e-Mental application was introduced as part of digital innovation to enhance both the performance and mental health of police officers. However, the direct impact of digital transformation on service quality, particularly when considering internal psychological readiness, remains underexplored. Research Urgency - Given the growing demands for responsive public services and increasing work-related stress among officers, understanding how digital initiatives contribute to service quality and how mental health interacts with these effects is crucial for sustainable innovation. Research Objectives - This study aims to analyze the influence of digital transformation via the e-Mental application on the quality of police services, with mental health as a moderating factor. It also seeks to examine the effect of digital transformation on officers' mental health and how this moderates the relationship with service quality. Research Method - The research was conducted at the Police Resort (Polres) of Donggala Regency, Central Sulawesi. It involved 205 police officers across nine sectoral police stations (Polsek) as respondents for digital transformation and mental health variables, and 205 community members as evaluators of service quality. Data were analyzed using multiple linear regression with an interaction term. Research Findings - Digital transformation significantly improves both mental health (t = 6.250, p < 0.001) and service quality (t = 7.878, p < 0.001). However, mental health significantly moderates this relationship, weakening the effect of digital transformation on service quality (B = -0.019, t = -3.890, p < 0.001). Research Conclusion - Digital transformation alone is insufficient for improving service quality without psychological readiness and institutional support. Research Contribution - This study highlights the importance of integrating psychological well-being into digital innovation strategies, particularly in public service sectors like the police. Key words: Digital transformation, e-Mental app, mental health, Service quality.
Sustainable Mangrove Management As An Effort to Achieve the Sustainable Development Goals in Donggala Regency Muthia Muthia; Riyadi Slamet; Mustainah Mustainah; Pageno Isbon; Irfan Mufti
Jurnal Penelitian Pendidikan IPA Vol 11 No 12 (2025): December
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v11i12.13618

Abstract

This study addresses ineffective implementation of sustainable mangrove management policies in Donggala Regency in relation to achieving the Sustainable Development Goals (SDGs). The study aims to analyze policy implementation and identify key factors influencing sustainable mangrove governance. A descriptive qualitative approach was employed, with data collected through in-depth interviews, observation, documentation, and literature review. Informants were purposively selected from local government institutions, coastal communities, and environmental organizations. Data analysis used Malcolm L. Goggin et al.’s (1990) policy implementation framework, focusing on policy content, communication structure, and the reputation of implementing actors. The findings indicate that while policy substance is relatively adequate, weaknesses in communication and limited government credibility impede effective implementation, resulting in a greater operational role for local communities and non-governmental organizations. The study concludes that strengthening multi-actor collaboration is crucial for improving sustainable mangrove management and supporting SDG achievement
Policy Evaluation Of Minimum Service Standards For Hypertension Health Services At Mabelopura Health Center Halida, Halida; Mufti, Mohammad Irfan; Asrifai, Asrifai
Socious Journal Vol. 1 No. 3 (2024): Socious Journal - June
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/v4m9he76

Abstract

Hypertension is a chronic medical condition in which arterial blood pressure increases, causing the heart to work harder. At Puskesmas Mabelopura, hypertension has not yet reached the Minimum Service Standard (MSS) target with an achievement of only 68.61% of the 95% target. This study evaluated the SPM policy on hypertension services at the Mabelopura Health Center using a descriptive qualitative method with informants from Key Informants and Triangulated Informants. The results showed that the implementation of SPM Hypertension only reached 68.61% of the 95% target, indicating that the target has not been achieved. Health services are in accordance with SPM standards but not optimal, due to differences in central target data with Puskesmas data and limited human resources. The low number of community visits for hypertension screening, due to the community's lack of perceived importance of routine control, was also a major factor. This study concluded that to achieve SPM targets, intensive efforts are needed from Puskesmas Mabelopura and the Health Office of Palu City to establish better communication with Pusdasten and increase community awareness of the importance of routine check-ups. Thus, it is expected that Puskesmas Mabelopura can be more effective in achieving SPM targets and improving the quality of life of people with hypertension in the area.
Quality of Academic Services: A Phenomenological Study at the Bureau of Academic and Student Affairs Munari Munari; Mohamad Irfan Mufti; Abd. Hakim; Muh. Zainuddin Badollahi; Telly Hetty Isje Kondoj
Journal La Edusci Vol. 6 No. 6 (2025): Journal La Edusci
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallaedusci.v6i6.2858

Abstract

This study investigates the quality of academic services at the Bureau of Academic, Student Affairs, and Planning (BAKP) of Tadulako University in Palu. The research uses a qualitative phenomenological approach to explore how academic services are delivered and perceived by students, focusing on five key dimensions: reliability, assurance, physical evidence (tangibles), empathy, and responsiveness. Data were collected through interviews, observations, and documentation from both students and administrative staff. The findings reveal a range of issues that hinder optimal service delivery, including long waiting times, lack of punctuality, inadequate infrastructure, insufficient responsiveness, and undertrained personnel. Students often face delays and miscommunications due to bureaucratic inefficiencies and limited access to information. Moreover, the physical environment, such as cramped waiting areas and poor air conditioning, contributes to user dissatisfaction. Although Standard Operating Procedures (SOPs) are in place, they are not consistently implemented or publicly displayed, further complicating the service process. Officers acknowledge constraints such as understaffing and technical challenges, including frequent network disruptions. Despite efforts to improve services via online platforms, many processes still require manual handling, reducing efficiency and service satisfaction. The study concludes that academic service quality at BAKP requires strategic improvements in human resources, infrastructure, and digital integration to meet students’ expectations and support the university’s academic reputation.
Implementasi Kebijakan Kartu Identitas Anak di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Morowali Utara Lisbeth Simuru; Moh. Irfan Mufti; Nasrullah
Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora Vol. 6 No. 1 (2026): June
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/iso.v6i1.3462

Abstract

This study aims to analyze the implementation of the Child Identity Card (KIA) policy at the Population and Civil Registration Office (Disdukcapil) of North Morowali Regency using George C. Edward III’s policy implementation framework, which emphasizes four key variables: communication, resources, implementer disposition, and bureaucratic structure. The research employs a descriptive qualitative method through in-depth interviews, direct observations, and official document analysis, involving policy implementers as key informants. The findings indicate that the implementation of the KIA policy performs relatively well in terms of implementer disposition, reflected in the high commitment, integrity, and initiative demonstrated by staff in optimizing service delivery. The bureaucratic structure also supports implementation through clear, transparent, and adaptive SOPs, as well as effective cross-sector coordination between Disdukcapil, hospitals, and community health centers through integrated services. However, the effectiveness of implementation is hindered by weak communication, as socialization efforts fail to reach all communities evenly due to budget limitations and low digital literacy in remote areas. Additionally, resource constraints—including limited outreach budgets, insufficient personnel, and frequent technical issues with KIA printing equipment—pose significant challenges. This study concludes that the success of the KIA policy implementation heavily depends on strengthening financial support, improving technical capacity, and adapting communication strategies to the geographic conditions and community characteristics of North Morowali.
Kualitas Pelayanan Pasien Badan Penyelenggara Jaminan Sosial Rawat Jalan di Poliklinik Rumah Sakit Umum Madani Provinsi Sulawesi Tengah Yusnitha; Mohamad Irfan Mufti; Nasrullah
Jurnal Administrasi Pemerintahan Desa Vol. 7 No. 1 (2026): Maret
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/villages.v7i1.370

Abstract

The research method used was qualitative with a descriptive type. Data collection techniques consisted of observation, interviews, and documentation. Data analysis used an interactive model and SWOT analysis. The results of the study, namely the Madani Regional General Hospital (RSUD) according to the five SERVQUAL Aspects namely tangibles, reliability, responsiveness, assurance, and empathy, have been implemented in the services of Madani Regional General Hospital with varying levels. The reliability and assurance aspects are the most prominent aspects, because medical personnel have provided services in accordance with SOPs, upholding professionalism, and creating a sense of security and trust for patients. The empathy aspect is also seen strongly through the friendly attitude, patience, and willingness of medical personnel to listen to patient complaints. Meanwhile, tangibles and responsiveness still need improvement, especially in the completeness of facilities and efficiency of service time. showing quite good performance, although there are still some aspects that need to be improved. In addition, the Madani Regional General Hospital (RSUD) has been able to balance between technical aspects and humanistic aspects in services, by maintaining the competence of medical personnel while paying attention to the emotional needs of patients.
Implementasi Kebijakan Kawasan Pangan Nusantara Di Desa Talaga Kecamatan Dampelas  Kabupaten Donggala Safitri, Gita; Mufti, Moh. Irfan; Ferianto, Fiki
JPS: Journal of Publicness Studies Vol 3 No 02 (2026): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/nx1h8w30

Abstract

This study analyzes the implementation of the Nusantara Food Area (KPN) policy in Talaga Village, Dampelas District, Donggala Regency, and identifies the challenges encountered. The research applies a qualitative case study approach, using Jan Merse’s policy implementation framework, which emphasizes information, policy content, community support, and resource allocation. The findings indicate that the implementation of KPN has not yet reached its target. By the end of 2025, only 185 hectares of land had been developed out of the planned 400 hectares. Program information has been disseminated, but unevenly across hamlets. The policy content aligns with local potential, yet the community mainly acts as implementers rather than planners. Public support is generally positive due to direct benefits such as infrastructure and seed distribution, although some residents remain concerned about environmental impacts. Resource allocation has been carried out, but distribution is uneven and land utilization is still constrained by technical and administrative issues. The study concludes that equitable information dissemination, stronger community involvement, continuous technical support, and improved coordination among stakeholders are essential for more effective and sustainable implementation of KPN in Talaga Village.
Strategi Pengembangan Objek Wisata  Patung Palindo Di Desa Kolori Kecamatan Lore Barat Kabupaten Poso Toheke, Ivana; Mufti, Mohammad Irfan; Haryono, Dandan
JPS: Journal of Publicness Studies Vol 3 No 1 (2026): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/agdqye35

Abstract

This study aims to determine the development that has occurred at the Palindo Statue tourist attraction and to identify strategies for the development of the Palindo Statue tourist attraction. This research uses a qualitative method with a descriptive research type. The study applies the Development theory model (Hasibuan, 2005), which includes Human Resource Development, Performance Improvement, Systematic Processes, Active Participation, and Evaluation. Data collection was carried out through observation, interviews, and documentation, including both primary and secondary data.The results of the study indicate that the development at the Palindo Statue tourist attraction has not been optimal due to the lack of human resources in management, inadequate facilities and infrastructure, limited community participation in management, unstructured management practices, insufficient tourism promotion, budget constraints that limit management activities, and local government inefficiency in implementing policies related to tourism programs. Based on these findings, local governments, communities, and managers are expected to pay greater attention to these issues and implement better development strategies for the tourist attraction in the future. An aggressive (growth-oriented) strategy is considered the most appropriate and suitable strategy for developing the Palindo Statue tourist attraction.
Collaborative Governance Dalam Pelaksanaan Program Kampung Iklim Di Kelurahan Palupi Kecamatan Tatanga Kota Palu Ristamala; Mufti, Mohammad Irfan; Ferianto, Fiki
JPS: Journal of Publicness Studies Vol 3 No 1 (2026): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/nrphj766

Abstract

This study aims to analyze the implementation of Collaborative governance in the Climate Village Program (ProKlim) in Palupi Village, Palu City. This program is a government initiative to enhance community resilience to climate change through adaptation and mitigation activities based on community participation. This research employs a qualitative approach with a case study design. Data were collected through observation, in-depth interviews, and documentation. The results show that the implementation of ProKlim in Palupi Village involves collaboration among local government, village authorities, program managers, and the community. Based on Ansell and Gash’s Collaborative governance framework, the initial conditions indicate relatively good relationships among stakeholders, although limitations in resources and coordination remain. In terms of institutional design, the program has followed existing regulations but lacks sufficient financial support. Facilitative leadership is reflected in the role of government as a facilitator that encourages community participation through assistance and direct involvement in activities. Meanwhile, the collaborative process demonstrates ongoing communication, trust-building, and shared understanding, although these aspects still need continuous improvement. Overall, the collaboration in implementing ProKlim in Palupi Village has been relatively effective and has contributed positively to environmental quality improvement and community participation. However, several challenges persist, including limited resources, suboptimal coordination, and uneven public understanding of the program. Therefore, strengthening coordination, improving resource capacity, and ensuring continuous government support are necessary to enhance the effectiveness and sustainability of the program.
Evaluasi Program Bantuan Stimulan Rumah Swadaya di Kota Palu Ari Hendro Priyono Priyono; Moh. Irfan Mufti; Nasrullah Nasrullah
ULIL ALBAB : Jurnal Ilmiah Multidisiplin Vol. 5 No. 7: Juni 2026
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jim.v5i7.17674

Abstract

Penilitian ini bertujuan untuk mengevaluasi efektivitas pelaksanaan program bantuan pemerintah daerah dalam meningkatkan kualitas hunian bagi masyarakat berpenghasilan rendah (MBR). Program Bedah Rumah atau Bantuan Stimulan Rumah Swadaya (BSRS) merupakan salah satu kebijakan Pemerintah Kota Palu untuk mengentaskan kemiskinan melalui penyediaan rumah layak huni yang aman, sehat, dan nyaman bagi masyarakat miskin ekstrem. Namun, berdasarkan data Dinas Perumahan dan Permukiman Kota Palu, masih ditemukan kesenjangan antara jumlah Rumah Tidak Layak Huni (RTLH) dengan jumlah penerima bantuan, serta adanya ketimpangan distribusi antarwilayah. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan model evaluasi CIPP (Context, Input, Process, Product) yang dikembangkan oleh Daniel L. Stufflebeam. Sumber data diperoleh melalui wawancara mendalam, observasi lapangan, dan telaah dokumen resmi dari Dinas Perumahan dan Permukiman Kota Palu. Analisis data dilakukan dengan reduksi data, penyajian data, dan penarikan kesimpulan secara sistematis. Hasil penelitian menunjukkan bahwa dari aspek konteks, program BSRS relevan dengan kebutuhan masyarakat miskin di Kecamatan Palu Barat. Dari aspek input, perencanaan dan sumber daya telah disiapkan, tetapi masih terdapat keterbatasan anggaran dan ketimpangan dalam pendistribusian bantuan. Pada aspek proses, pelaksanaan program secara umum berjalan sesuai petunjuk teknis, namun di lapangan ditemukan kendala seperti keterlambatan distribusi material, keterbatasan tenaga kerja, serta rendahnya pemahaman penerima terhadap konsep swadaya. Sedangkan dari aspek produk, program ini memberikan dampak positif berupa peningkatan kualitas hunian dan taraf hidup masyarakat, namun keberlanjutan pemeliharaan rumah masih menjadi tantangan. Kesimpulan penelitian ini menunjukkan bahwa Program BSRS di Kecamatan Palu Barat telah memberikan manfaat nyata bagi masyarakat berpenghasilan rendah, meskipun pelaksanaannya belum optimal dari segi pemerataan dan efisiensi pelaksanaan. Peneliti merekomendasikan agar Pemerintah Kota Palu meningkatkan integrasi data penerima manfaat, memperkuat pengawasan teknis di lapangan, serta mengembangkan program pemberdayaan ekonomi pasca-bantuan untuk menjaga keberlanjutan hasil program.
Co-Authors Abd. Hakim Abd. Hakim Abu Tjaya Achmad Junaidi Afdal alfiah alfiah Andi Belgratia Bubun Bandaso Ari Hendro Priyono Priyono Ariadisalam Asrifai Asrifai Asrifai Bahar, Anisa Bajrei, Nurfadila Mahfud K. Dandan Haryono Dg. Masiga, Muhammad Anshar Erdiansyah ERDIYANSYAH, ERDIYANSYAH Fiki Ferianto Halida Halida Hasan Muhamad Hasbullah Hasbullah Hasbullah Herry Yohanes Pinontoan Hilda Anjarsari Hinelo, Evi Indah Khairunnisah Intam Kurnia Isbon Pageno Iwan Kemala Novriyanti Lanande, Idrus S. Laosi, Nurhasna Lisbeth Simuru Lutfiani M Nur Alamsyah Masuari, Nur Alfiqah Mayusa, Askar Moh Irsyad Pratama Mohammad Hatta A. Rumi Muh Nawawi Muh. Nawawi Muh. Zainuddin Badollahi Muhammad Afandi Muhammad Saiful Mujab Muhammad Saiful Mujab Munari Mustainah Mustainah M Mustainah Mappatoba Muthia Muthia Muzakir Nasrullah Nasrullah Nasrullah Nasrullah Nasrullah Nasrullah Nofitri, Nofitri Nuraisyah Nuraisyah Putri Syifarani, Athiyah Rini Haris Ristamala Riyadi Slamet Rudi Salam safitri, gita Samad, Muhammad Ahsan Seniwati Seniwati, Seniwati Setiady, Muammar Fahmi Setiawati, Tuti Shadiq Sitti Chaeriah Ahsan Slamet Riadi Slamet Riadi Suasa Suasa SYAHRIAL SYAHRIAL Syahruddin Hattab Telly Hetty Isje Kondoj Tenggelina, Magfirah Septiani Tofan Tofan Tofan, Tofan Toheke, Ivana Wijaya, Andry Wiwinarsih, Wiwinarsih Yongki Leonard Pilongo Yuliani Yusnitha