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All Journal Katalogis Jurnal Penelitian Pendidikan IPA (JPPIPA) Journal of Public Administration and Government (JPAG) Jurnal Syntax Imperatif : Jurnal Ilmu Sosial dan Pendidikan Journal La Edusci Berajah Journal Jurnal Administrasi Pemerintahan Desa Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan International Journal of Social Science, Education, Communication and Economics SIGn Journal of Social Science Jurnal Administrasi Publik QISTINA: Jurnal Multidisiplin Indonesia Jurnal Ilmiah Research Student JURNAL ILMIAH PENELITIAN MAHASISWA Journal of Innovative and Creativity JURNAL MULTIDISIPLIN ILMU AKADEMIK JURNAL RUMPUN MANAJEMEN DAN EKONOMI Socious Journal Journal of Nonformal Education Journal of Publicness Studies
Mohammad Irfan Mufti
Universitas Tadulako, Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Nursing Physics Social Sciences Other

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Digital Transformation of the e-Mental App and Police Service Quality: Mental Health Role Junaidi, Achmad; Hattab, Syahruddin; Nawawi, Muh; Irfan Mufti, Mohamad
Journal of Nonformal Education Vol. 11 No. 2 (2025): Adult education & Community empowerment
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jone.v11i2.30509

Abstract

Background - Digital transformation has become a strategic approach to improving public service performance, including in law enforcement institutions. The e-Mental application was introduced as part of digital innovation to enhance both the performance and mental health of police officers. However, the direct impact of digital transformation on service quality, particularly when considering internal psychological readiness, remains underexplored. Research Urgency - Given the growing demands for responsive public services and increasing work-related stress among officers, understanding how digital initiatives contribute to service quality and how mental health interacts with these effects is crucial for sustainable innovation. Research Objectives - This study aims to analyze the influence of digital transformation via the e-Mental application on the quality of police services, with mental health as a moderating factor. It also seeks to examine the effect of digital transformation on officers' mental health and how this moderates the relationship with service quality. Research Method - The research was conducted at the Police Resort (Polres) of Donggala Regency, Central Sulawesi. It involved 205 police officers across nine sectoral police stations (Polsek) as respondents for digital transformation and mental health variables, and 205 community members as evaluators of service quality. Data were analyzed using multiple linear regression with an interaction term. Research Findings - Digital transformation significantly improves both mental health (t = 6.250, p < 0.001) and service quality (t = 7.878, p < 0.001). However, mental health significantly moderates this relationship, weakening the effect of digital transformation on service quality (B = -0.019, t = -3.890, p < 0.001). Research Conclusion - Digital transformation alone is insufficient for improving service quality without psychological readiness and institutional support. Research Contribution - This study highlights the importance of integrating psychological well-being into digital innovation strategies, particularly in public service sectors like the police. Key words: Digital transformation, e-Mental app, mental health, Service quality.
Implementasi Kebijakan Akreditasi Rumah Sakit Dalam Pelayanan Kesehatan pada Rumah Sakit Umum Daerah Pandau Tambuh Kabupaten Donggala Tofan, Tofan; Mufti, Irfan; Asrifai, Asrifai
QISTINA: Jurnal Multidisiplin Indonesia Vol 4, No 1 (2025): June 2025
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/qistina.v4i1.6331

Abstract

The results of this study show that the implementation of the accreditation policy at Pandau Tambu Hospital is quite optimal, this is supported by clear standards and objectives and high commitment from various parties, but faces challenges in resources and coordination that need to be resolved. Aspects of Standards and Policy Objectives, where the main goal of the accreditation policy of Pandau Tambuh Hospital is to improve the quality, safety, and trust in health services in accordance with national standards (KARS). The standards applied have been measured through the hospital's vision, mission, and accreditation indicators. The aspect of resources, which is a determining factor in implementation. In practice, the Pandau Tambu Regional General Hospital continues to strive to improve its competencies and infrastructure (e.g. intensive training and evaluation of facilities), but budget constraints are the main challenges that require more attention. Aspects of the Characteristics of the Implementing Agency, where the Donggala Regency Health Office and Pandau Tambuh General Hospital are committed to forming a responsive organization, focus on quality, and a solid work team, although coordination between units still needs to be strengthened. It was found that the accreditation team is highly committed, but it is necessary to strengthen a disciplined work culture and a good data management system.  The aspect of the Attitude of the Implementer, where the accreditation team and employees of Pandau Tambu Hospital display a high spirit of change, although it is recognized that a more structured work culture is needed. The aspect of communication between organizations and activity implementers has not gone optimally where there is weak communication between the internal units of Pandau Tambuh Hospital, especially in the administration and logistics sections. The Economic, Social, and Political Aspects, are going quite well where the Donggala Regency Government fully supports the implementation of Accreditation at the Dearah Pandau Tambuh General Hospital, it's just that from the economic and social aspects it still needs more attention.
The Effectiveness of Public Policy in the Management of Sustainable Marine Culinary Tourism Syahrial, Syahrial; Mufti, Mohamad Irfan; Hakim, Abd.; Wijaya, Andry; Anjarsari, Hilda
SIGn Journal of Social Science Vol 6 No 1: Juni - November 2025
Publisher : CV. Social Politic Genius (SIGn)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37276/sjss.v6i1.528

Abstract

The management of marine culinary tourism in Bulukumba Regency faces a fundamental paradox between the imperative of ecological conservation and the demands of tourism-based economic growth. The failure to balance these two aspects indicates a deeper problem than mere policy implementation. This research aims to critically analyze the effectiveness of public policy in managing sustainable marine culinary tourism. The analysis focuses on the root cause of this failure, identified as a governance deficit. Using a qualitative case study approach, data were collected through in-depth interviews with key stakeholders. These stakeholders included government elements, Micro, Small, and Medium Enterprise (MSME) actors, fishing communities, and environmental activists, supplemented by policy document analysis. The research findings reveal that the policy failure is rooted in a systemic governance deficit. It manifests in three forms: (1) a policy paradox that creates normative conflicts at the regulatory level; (2) an implementation gap where economic empowerment programs are partial, charitable in nature, and ecologically blind; and (3) the marginalization of local actors due to the dominance of an exclusive, top-down approach. It is concluded that the solution lies not in adding new regulations, but instead in a fundamental reconfiguration of the governance model. Therefore, a paradigm shift is recommended from hierarchical government to collaborative governance. This model places substantive public participation and community-based oversight at the center of achieving just, inclusive, and sustainable marine tourism.
Performance Analysis of Millennial Generation Civil Apparatus in The National Unity and Regional Political Agency of Central Sulawesi Province Putri Syifarani, Athiyah; Irfan Mufti, Moh.; Chaeriah Ahsan, Sitti; Nuraisyah, Nuraisyah; Haryono, Dandan
International Journal of Social Science, Education, Communication and Economics Vol. 3 No. 2 (2024): June
Publisher : Lafadz Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/sj.v3i2.318

Abstract

Performance can be explained as the level of evaluation or achievement of individual work results in the context of the work relationship between the individual and the organization. The millennial generation as a group was born between 1982 and 2000. They are a generation that grew up with technology and tend to prioritize balance between work and personal life. The organizational performance of the National Unity and Political Agency of Central Sulawesi Province in 2020 to 2022 received a weight below that determined by the Regional Inspectorate of Central Sulawesi Province with a value in 2020 of 9.25%, in 2021 of 9.25% and in 2022 of 22. 5%. The aim of this research is to determine the performance of the Millennial Generation ASN in the National Unity and Political Agency of Central Sulawesi Province. The research method used is a descriptive qualitative method, by emphasizing performance indicators according to Robbins, namely, Work Quality, Quantity, Timeliness, Effectiveness, Independence, and Commitment. The data used are primary and secondary data through interviews, observation, and documentation studies. The data analysis techniques that researchers carry out are data condensation, data presentation and describing and drawing conclusions. The results of the research show that the performance of the Millennial Generation ASN in the National Unity and Political Agency of Central Sulawesi Province based on the indicator assessment from Robbins can be said to be good with the target being implemented optimally. However, what makes organizational performance low is because there are several obstacles, one of which is that the number of ASNs is not commensurate with the organization's workload.
EVALUATION OF INTEGRATED COUNSELING POST SERVICES FOR NON-COMMUNICABLE DISEASES AT SINGGANI COMMUNITY HEALTH CENTER Hinelo, Evi; Irfan Mufti, Mohammad; Asrifai, Asrifai
SIBATIK JOURNAL: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol. 3 No. 10 (2024): September
Publisher : Penerbit Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/sibatik.v3i10.2351

Abstract

Non-communicable diseases (NCDs) remain a significant health issue that requires proper management. Data from the Central Sulawesi Provincial Health Office indicates a continued rise in NCD cases, with 39,961 cases reported in 2021, increasing to 51,805 in 2022. This study aimed to evaluate the integrated NCD development post services at the Singgani Health Center in Palu City. Using a qualitative research method and a descriptive analytical approach, three informants were interviewed: a program holder, a cadre of the Integrated Service Post (Posbindu), and a participant. Data were collected through in-depth interviews, observations, and document reviews. The findings revealed that the implementation of human resources, facilities, recording, and reporting is still suboptimal. Cadres’ skills are not yet fully developed, and there are gaps in essential facilities, such as missing height measuring instruments and waist circumference tools. The Integrated Service Post has also not adopted the 5-table system as per standard procedures. However, budget allocation and planning have been satisfactory, including transportation arrangements for cadres and staff. The study concludes that the lack of adequate training for cadres and insufficient facilities are disrupting the effectiveness of the service process. To improve, it is suggested that certified training be provided, technical guidelines for the Integrated Service Post be clearly communicated to all cadres, and the 5-table service system be fully implemented to optimize the service process.
Manajemen Sarana dan Prasarana di Sekolah Dasar Inpres Bumi Sagu Kelurahan Besusu Kota Palu Masuari, Nur Alfiqah; Mufti, Muhammad Irfan; Mayusa, Askar
JPS: Journal of Publicness Studies Vol 2 No 04 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/x5newf98

Abstract

Poorly systematic planning, budget constraints, low human resources, and lack of managerial initiative serve as obstacles in managing facilities and infrastructure. Consequently, this results in poorly maintained, damaged, and unusable facilities and infrastructure. The purpose of this research is to understand how facilities and infrastructure are managed at SD Inpres Bumi Sagu. The research foundation used in this study is a qualitative approach with a descriptive type. The data sources used are primary and secondary data. The informants involved in this research number 5 people, with informant selection using purposive sampling technique. Data collection techniques used include observation, interviews, and documentation. Data analysis steps include data collection, data condensation, data presentation, drawing conclusions, and verification. The research results show that planning for facilities and infrastructure at SD Inpres Bumi Sagu does not yet meet needs, with frequent procurement of goods without going through a mature needs planning process; SD Inpres Bumi Sagu does not yet have a digital-based reporting system; the existing facilities and infrastructure are still suboptimal; and recording and documentation of disposed goods are not well organized. The conclusion is that the management of school facilities and infrastructure has generally met basic educational needs, but there are deficiencies in routine maintenance, such as building damage due to extreme weather in Palu, as well as budget constraints that hinder the procurement of modern technological facilities like computers or projectors. Therefore, improvements in maintenance and innovation are needed to enhance educational quality. Suggestions include improving the maintenance system for facilities and infrastructure, allocating special budgets for early repairs, and collaborating with the local education office to obtain technical assistance or additional funds.
Kualitas Pelayanan Pasien Badan Penyelenggara Jaminan Sosial Rawat Jalan di Poliklinik Rumah Sakit Umum Madani Provinsi Sulawesi Tengah Yusnitha; Mufti, Mohamad Irfan; Nasrullah
Jurnal Administrasi Pemerintahan Desa Vol. 7 No. 1 (2026): Maret
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/villages.v7i1.370

Abstract

The research method used was qualitative with a descriptive type. Data collection techniques consisted of observation, interviews, and documentation. Data analysis used an interactive model and SWOT analysis. The results of the study, namely the Madani Regional General Hospital (RSUD) according to the five SERVQUAL Aspects namely tangibles, reliability, responsiveness, assurance, and empathy, have been implemented in the services of Madani Regional General Hospital with varying levels. The reliability and assurance aspects are the most prominent aspects, because medical personnel have provided services in accordance with SOPs, upholding professionalism, and creating a sense of security and trust for patients. The empathy aspect is also seen strongly through the friendly attitude, patience, and willingness of medical personnel to listen to patient complaints. Meanwhile, tangibles and responsiveness still need improvement, especially in the completeness of facilities and efficiency of service time. showing quite good performance, although there are still some aspects that need to be improved. In addition, the Madani Regional General Hospital (RSUD) has been able to balance between technical aspects and humanistic aspects in services, by maintaining the competence of medical personnel while paying attention to the emotional needs of patients.
Implementasi Kebijakan Administrasi Kependudukan di Dinas Kependudukan dan Catatan Sipil Kota Palu (Studi Kasus Pelayanan KTP Elektronik) Haris, Rini; Mufti, Mohammad Irfan; Nasrullah, Nasrullah
Journal of Innovative and Creativity Vol. 6 No. 1 (2026)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v6i1.5183

Abstract

Penelitian ini bertujuan untuk menganalisis implementasi kebijakan administrasi kependudukan di Dinas Kependudukan dan Pencatatan Sipil (Disdukcapil) Kota Palu dengan fokus khusus pada pelayanan Kartu Tanda Penduduk Elektronik (e-KTP). Kajian ini dilatarbelakangi oleh urgensi peningkatan kualitas layanan administratif yang akurat, responsif, dan terintegrasi, seiring dengan tuntutan masyarakat dan amanat nasional dalam modernisasi sistem administrasi kependudukan berbasis digital. Penelitian ini diarahkan untuk memberikan gambaran menyeluruh mengenai proses implementasi kebijakan di tingkat daerah serta mengidentifikasi faktor-faktor yang mendukung maupun menghambat keberhasilan pelaksanaan layanan e-KTP. Metode yang digunakan dalam penelitian ini adalah pendekatan kualitatif dengan teknik pengumpulan data berupa wawancara mendalam, observasi langsung, Focus Group Discussion (FGD), dan studi dokumentasi. Informan penelitian dipilih melalui teknik purposive sampling yang melibatkan pejabat struktural, pegawai operasional, serta masyarakat pengguna layanan. Analisis data dilakukan menggunakan model analisis interaktif Miles dan Huberman, yang meliputi kondensasi data, penyajian data, serta penarikan dan verifikasi kesimpulan. Hasil penelitian menunjukkan bahwa implementasi kebijakan administrasi kependudukan di Disdukcapil Kota Palu berjalan cukup baik tetapi belum optimal. Aspek standar dan sasaran kebijakan belum sepenuhnya dipahami secara seragam oleh pelaksana, sementara keterbatasan sumber daya baik sumber daya manusia maupun sarana teknologi masih menjadi kendala utama. Komunikasi dan koordinasi antarinstansi telah terjalin dengan cukup efektif, namun pelayanan masih terkendala gangguan teknis, keterbatasan peralatan, serta variasi sikap petugas dalam memberikan layanan. Kondisi sosial dan politik memberikan dukungan positif terhadap implementasi kebijakan, meskipun dukungan ekonomi masih terbatas. Kesimpulannya, implementasi pelayanan e-KTP di Kota Palu dapat dikategorikan cukup efektif namun masih memerlukan penguatan signifikan. Peningkatan kapasitas aparatur, penyediaan infrastruktur teknologi yang memadai, serta penguatan koordinasi lintas sektor menjadi langkah penting untuk mewujudkan layanan administrasi kependudukan yang lebih berkualitas dan berkelanjutan.
Sustainable Mangrove Management As An Effort to Achieve the Sustainable Development Goals in Donggala Regency Muthia, Muthia; Slamet, Riyadi; Mustainah, Mustainah; Isbon, Pageno; Mufti, Irfan
Jurnal Penelitian Pendidikan IPA Vol 11 No 12 (2025): December
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v11i12.13618

Abstract

This study addresses ineffective implementation of sustainable mangrove management policies in Donggala Regency in relation to achieving the Sustainable Development Goals (SDGs). The study aims to analyze policy implementation and identify key factors influencing sustainable mangrove governance. A descriptive qualitative approach was employed, with data collected through in-depth interviews, observation, documentation, and literature review. Informants were purposively selected from local government institutions, coastal communities, and environmental organizations. Data analysis used Malcolm L. Goggin et al.’s (1990) policy implementation framework, focusing on policy content, communication structure, and the reputation of implementing actors. The findings indicate that while policy substance is relatively adequate, weaknesses in communication and limited government credibility impede effective implementation, resulting in a greater operational role for local communities and non-governmental organizations. The study concludes that strengthening multi-actor collaboration is crucial for improving sustainable mangrove management and supporting SDG achievement
Implementation of Counter-Radicalization Policy Through Online Media at the Security Intelligence Directorate of the Central Sulawesi Regional Police Iwan; Irfan Mufti, Mohamad; Mustainah
Journal of Public Administration and Government Vol. 7 No. 3 (2025)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22487/4x4fpw40

Abstract

This study aims to analyze the implementation of counter-radicalization policies through online media by the Directorate of Security Intelligence, Central Sulawesi Regional Police. The research is motivated by the increasing spread of radical ideologies through digital platforms utilized by extremist groups such as Mujahidin Indonesia Timur (MIT). Using a qualitative approach and a case study method, the research explores the effectiveness, challenges, and strategies of implementing counter-radicalization policies within Ditintelkam Polda Central Sulawesi. The analysis is based on George C. Edwards III’s policy implementation theory, which emphasizes four key variables: communication, resources, disposition, and bureaucratic structure. Supporting frameworks include the Policy Network, Change Management, and Evidence-Based Policy theories. The findings reveal that the implementation of counter-radicalization policies through online media remains suboptimal due to limited inter-agency coordination, insufficient digital human resources, and low community engagement. Nevertheless, ongoing efforts to strengthen cross-sector collaboration and enhance the digital capacity of security officers indicate positive progress toward more effective policy outcomes. This research contributes both academically and practically to the development of digital-based counter-radicalization strategies in Indonesia.
Co-Authors Abd. Hakim Abu Tjaya Achmad Junaidi, Achmad Afdal alfiah alfiah Andi Belgratia Bubun Bandaso Asrifai Bahar, Anisa Bajrei, Nurfadila Mahfud K. Dandan Haryono Dg. Masiga, Muhammad Anshar Erdiansyah ERDIYANSYAH, ERDIYANSYAH Fiki Ferianto Halida Halida Haris, Rini Hasan Muhamad Hasbullah Hasbullah Hasbullah Hilda Anjarsari Hinelo, Evi Intam Kurnia Isbon Pageno Isbon, Pageno Iwan Kemala Novriyanti Kondoj, Telly Hetty Isje Lanande, Idrus S. Laosi, Nurhasna M Nur Alamsyah Masuari, Nur Alfiqah Mayusa, Askar Moh Irsyad Pratama Mohammad Hatta A. Rumi Muh. Nawawi Muhammad Afandi Munari Munari Mustainah Mustainah M Mustainah Mappatoba Muthia, Muthia Muzakir Nasrullah Nasrullah Nasrullah Nawawi, Muh Nofitri, Nofitri Nuraisyah Nuraisyah Putri Syifarani, Athiyah Riyadi Slamet, Riyadi Rudi Salam Samad, Muhammad Ahsan Seniwati Seniwati, Seniwati Setiady, Muammar Fahmi Setiawati, Tuti Shadiq Sitti Chaeriah Ahsan Slamet Riadi Suasa Suasa SYAHRIAL SYAHRIAL Syahruddin Hattab Tenggelina, Magfirah Septiani Tofan, Tofan Wijaya, Andry Wiwinarsih, Wiwinarsih Yusnitha