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All Journal Daya Saing : Jurnal Ilmu Manajemen Jurnal Riset Manajemen dan Bisnis (JRMB) Fakultas Ekonomi UNIAT Journal of Tourism Destination and Attraction Tourism Reserch Journal jurnal ilmiah hospitality Jurnal Hospitality dan Pariwisata Jurnal Manajemen Pelayanan Hotel Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Inovasi Penelitian Jurnal Ilmiah Wahana Pendidikan Oikonomia: Jurnal Manajemen Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Jurnal Pengabdian Mandiri Nawasena: Jurnal Ilmiah Pariwisata West Science Business and Management West Science Journal Economic and Entrepreneurship West Science Interdisciplinary Studies West Science Interdisciplinary Studies West Science Social and Humanities Studies Science Information System and Technology Jurnal Ekonomi, Bisnis & Entrepreneurship (e-Journal) Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Nugraha, Rizki Nurul
National University Tourism Study Program
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Other

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PENGARUH KUALITAS PELAYANAN FRONT OFFICE TERHADAP KEPUASAN PELANGGAN PADA PENGELOLAAN HOTEL HORISON BEKASI Cahya Gilang Ananda Kresna Putra; Dinda Putri Fatimah; Rizki Nurul Nugraha
Jurnal Daya Saing Vol 9 No 1 (2023)
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35446/dayasaing.v9i1.1079

Abstract

Dalam dunia perhotelan kualitas pelayanan yang diberikan dengan baik, cepat dan tepat dapat berpengaruh pada tingkat kepuasan dari para pelanggan. Suatu pelanggan akan merasa senang dan memiliki kepuasan jika mereka mendapatkan dan merasakan pelayanan yang terbaik oleh suatu hotel. Penelitian ini dilakukan bertujuan untuk mengetahui bagaimana dampak kualitas pelayanan front office terhadap kepuasan para pelanggan di Hotel Horison Bekasi. Indikator yang digunakan peneliti untuk mengukur kualitas pelayanan front office melalui 5 tahapan penilaian diantaranya 1) reliability, 2) responsiveness, 3) assurance, 4) empathy, 5) tangible, pada Hotel Horison Bekasi. Metode analisis data yang digunakan peneliti adalah deskriptif kualitatif. Berdasarkan analisis yang dilakukan peneliti dapat dikatakan bahwa kualitas pelayanan terdiri yang dari 5 tahapan yaitu 1) reliability, 2) responsiveness, 3) assurance, 4) empathy, 5) tangible, hal itu cukup berdampak besar pada kepuasan pelanggan selama menggunakan jasa layanan Hotel Horison Bekasi. Kata Kunci: Kualitas pelayanan, Kepuasan Pelanggan, Front Office, Hotel Horison Bekasi
A Daya Tarik Wisata Taman Ismail Marzuki Dalam Meningkatkan Minat Berkunjung Rizki Nurul Nugraha; Magdalena Leda Mawo
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 6 No. 1 (2023)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v6i1.57955

Abstract

Dalam meningkatkan minat wisatawan untuk berkunjung ke suatu destinasi wisata, diperlukan daya tarik yang dapat memicu keinginan minat wisatawan sehingga timbul keinginan untuk berkunjung ke suatu destinasi wisata. Objek wisata juga merupakan salah satu kunci daya tarik suatu tempat wisata. Seperti pada Destinasi Wisata Taman Ismail Marzuki yang memadukan keindahan alam serta estetik bangunan dan dengan adanya banyak objek wisata yang di miliki di lingkup wisata sehingga banyak wisatawan yang berkunjung. Taman Ismail Marzuki ini juga dapat di jadikan sebagai  tempat edukasi bagi para pengunjung kerena memiliki tempat yang sejuk dan unik untuk di jadikan rekreasi bersama keluarga, orang tua, saudara, teman, dan lain-lain. Tujuan dari penelitian ini adalah untuk membahas ketersinambungan antara daya tarik wisata dengan minat berkunjung wisatawan ke suatu destinasi wisata. Penelitian ini merupakan penelitian deskriptif kualitatif, dimana kami berkunjung ke Taman Ismail Marzuki, mengumpulkan data dan informasi yang relevan dengan penelitian ini, dan menyusun data yang telah kita kumpulkan. Data akan dikumpulkan melalui studi literatur, observasi dan dengan melakukan wawancara. Hasil pembahasan dari penelitian ini adalah dengan adanya daya tarik wisata yang beraneka ragam dan peningkatan kualitas objek wisata maka minat wisatawan untuk berkunjung ke Taman Ismail Marzuki semakin meningkat.
REVITALISASI TREN KAWASAN WISATA TAMAN ISMAIL MARZUKI PASCA PANDEMI COVID-19 Marina Erviani; Talitha Daffa Azzahra; Rizki Nurul Nugraha; Dwita Chika Wardani; Cici Maria Sihombing
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 6 No. 1 (2023)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v6i1.58460

Abstract

Penelitian ini bertujuan untuk mengetahui tren pariwisata dan berbagai informasi terkait dengan revitalisasi kawasan wisata Taman Ismail Marzuki pasca pandemi covid-19 dengan menggunakan metode kuantitatif dengan mengambil responden 25 wisatawan lokal dengan simple random sampling, dengan metode one shot time, dimana waktu yang digunakan hanya satu waktu. Hasil penelitian mengidentifikasi ulasan pengunjung terhadap tren wajah baru kawasan wisata Taman Ismail Marzuki, meliputi: harga tiket masuk, sarana dan prasarana, fasilitas penunjang operasional, usia pengunjung, serta kebijakan terbaru pasca pandemi covid-19.
Analisis Kemampuan Metaverse Untuk Inovasi Hospitality Industry Pariwisata di Masa Yang Akan Datang Dina Fitriani; Febry Fatimah Azzahra; Reza Ardian Putra; Rifky Setiawan; Rigy Dyantika; Sifa Sukowati; Rizki Nurul Nugraha
Jurnal Ilmiah Wahana Pendidikan Vol 9 No 7 (2023): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.7804978

Abstract

Metaverse is a virtual world that is currently very helpful for people to experience things that can't be done in person. The main purpose of this research is to find out the benefits of the metaverse that has been used so far in the tourism and hotel industries, find out what changes will occur in the future, and find out the opportunities and shortcomings of the metaverse in the tourism and hotel industries. The method used in this study is a qualitative method by collecting a number of books and magazines related to research. Metaverse has an impact on people's social life, but it will be very useful in the future
Pengaruh Revitalisasi Monumen Nasional Sebagai Penunjang Peningkatan Minat Berkunjung Rizki Nurul Nugraha; Cahya Gilang Ananda Kresna Putra
Jurnal Ilmiah Wahana Pendidikan Vol 9 No 7 (2023): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.7817740

Abstract

Revitalization as a series of efforts to revive the National Monument area in the process is not an easy thing. In carrying out revitalization there are steps that must be considered so that the revitalization process can be successful. This study aims to determine the effect of revitalization on interest in visiting the National Monument. This research was conducted using descriptive data analysis method with a qualitative approach. From the results of the analysis conducted, it shows that revitalization can affect the interest of tourists to visit tourist attractions.
Strategis Pengembangan The Great Asia Afrika Sebagai Destinasi Wisata di Bandung Rizki Nurul Nugraha; Devitha Sondang
Jurnal Ilmiah Wahana Pendidikan Vol 9 No 8 (2023): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.7897947

Abstract

Based on Law No.10 of 2009 concerning tourism, it is stated that tourism development is needed to encourage equal opportunities to try and obtain benefits and be able to face the challenges of changing local, national, and global lives. Tourism development strategies are very important in planned tourism so that their strengths can be developed effectively. The great asia africa development strategy opens up opportunities for surrounding communities to earn income through tourist attractions in the great asia africa. The impact of this study aims to improve the management of the tourism sector in Indonesia through strategies carried out by the government and community participation in the development of Indonesian tourism. This journal is compiled using qualitative methods. This research discusses the stratgei of development at The Great Asia Afrika located in Lembang, Bandung.
Revitalisasi Halte Transjakarta Bundaran Hi Menjadi Daya Tarik Baru Bagi Warga Jakarta Rizki Nurul Nugraha; Auliah Nurlizah
Jurnal Ilmiah Wahana Pendidikan Vol 9 No 8 (2023): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.7898105

Abstract

Revitalization is a way to revive or reactivate a program or activity. Revitalization at the HI Jakarta roundabout began on April 15 2022 and was completed in November in 2022 with the aim of improving infrastructure and improving services that can increase the number of visitors at Transjakarta shelters. The research conducted with the title Revitalization of the Hi Roundabout Transjakarta Bus Stop Becomes a New Attraction for Jakarta Residents uses a qualitative method which is carried out using data collection techniques by means of interviews and literature studies. The results of the study revealed that with the revitalization at the Bundaran HI Transjakarta bus stop it became a new attraction for visitors who came, but in revitalization there was still a shortage of facilities that were still in the process of being worked on such as escalators, food courts, ATM centers and so on. The revitalization of the Transjakarta bus stop is implemented as a place for photo spots, especially the younger generation with various spots that can be used as photos such as fountains and welcome monument statues, besides that if visitors come at night then visitors can feel Jakarta's city lights. Transjakarta revitalization is also a driving force in the formation of new attractions by covering various strengths and opportunities owned by Transjakarta companies such as strategic locations, friendly service and so on which can be one of the factors in forming new attractions.
Jurnal Teknologi Metaverse Sebagai Peluang Untuk Meningkatkan Pariwisata di Danau Toba Rizki Nurul Nugraha; Ardissa Dwi Eranti
Jurnal Ilmiah Wahana Pendidikan Vol 9 No 8 (2023): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.7898111

Abstract

Metaverse technology can help all aspects of life in the economic, educational and business fields. however, limited information and literacy can have a negative impact, so socialization about the metaverse is needed. This study analyzes to see the effectiveness of economic opportunities in (Lake Toba tourism: example) through metaverse tourism. This study uses a descriptive qualitative method by utilizing secondary data and interviews to strengthen references and confirm the data found during the study. The virtual world in tourism has opened up new possibilities for innovation in enjoying travel. Adapting to technology that is environmentally friendly and has a positive impact on preserving nature without having to be afraid of negative issues that will reduce the interest of tourists to come to visit to enjoy natural phenomena and travel in (Lake Toba: example). Indonesia must be ready to face this technological metaverse because in the future the world will change.
Dampak Pengembangan Pariwisata di Pantai Ancol Rizki Nurul Nugraha; Ananda Fadila Putri
Jurnal Ilmiah Wahana Pendidikan Vol 9 No 8 (2023): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.7898124

Abstract

DKI Jakarta Province has various types of tourist options that tourists can visit, ranging from recreational parks, shopping centers, events, culinary tourism, cultural tourism and marine tourism. DKI Jakarta Province is also an area with the largest number of museums and places of historical relics coupled with the implementation of various tourism attractions as well as arts and cultural activities. in several areas that have met the requirements to be categorized as “Tourism Destinations” North Jakarta, whose territory is located on the coast, has added value in developing attractive tourism potential, not only for the people of Jakarta, but also for the wider Indonesian community. The North Jakarta government issued "12 Routes of Coastal Tourism Destinations" to introduce North Jakarta's diverse tourism offerings, including cultural tourism, religious tourism, shopping-culinary tourism, water sports-recreational tourism and eco-tourism. Taman Impian Jaya Ancol (TIJA) has an area of 552ha, located in Ancol Village, Pademangan District, North Jakarta. This tourist area is bounded by the easternmost boundary of the Sunda Kelapa Harbor which is the western boundary, up to the westernmost boundary of the Tanjung Priok PLTU as the eastern boundaryOjek Online, Legal Position, Responsibility
Metaverse Tourism Sebagai Strategi Promosi Wisata Museum Bank Indonesia Rizki Nurul Nugraha; Prili Diana Rosa; Madeline Ivanka
Jurnal Ilmiah Wahana Pendidikan Vol 9 No 8 (2023): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.7901659

Abstract

The weakness of the tourism industry for almost two years caused by the covid 19 pandemic has made tourist attractions in Indonesia strive to promote in a unique and sophisticated way, namely by implementing metaverse tourism which emphasizes rapid technological developments. One of the museums in Indonesia that uses metaverse tourism is the Bank Indonesia Museum. The promotion of this sophisticated tourist attraction will begin to be implemented by the Museum of Bank Indonesia in 2021. The method used in this research is descriptive qualitative. Data collection techniques were carried out by means of interviews, observation, literature studies, and documentation. The purpose of this study is to find out metaverse tourism as a tourism promotion strategy at the Bank Indonesia Museum. The data obtained were analyzed using SWOT analysis. Based on the results of the SWOT analysis, Museum Bank Indonesia is advised to use metaverse tourism as an alternative tourism promotion strategy that emphasizes the sophistication of technology that has been implemented. This strategy will increase awareness and experience for tourists, who will later share their experiences after visiting the Bank Indonesia Museum either through speech, writing, interesting photos or videos by uploading them on social media.
Co-Authors Achmad Salam Adilla, Rosa Adinda Yuliani Aditya Erlangga Ahmad Naisaburi Bintang Dhia Aisyah Zhafirah Ajeng Aspuan Ajeng Aspuan Sukesi Akbar Fadillah Akbar Tegar Pratama Akwila, Tevila Alamsyah, Agung Aldi Alisya Nur Insani Amirzain, Mauhammad Rofiq Ananda Fadila Putri Ananda, Arsya Tri Ananda, Aulia Andini, Davi Ayu Anisa Purwati Anisa Sesar Yuni Purwati Anisa Yuni Safira V Apri Ramdani Ardani, Putri Aulia Ardi Mularsari Ardissa Dwi Eranti Arnold Yudi Nahlony Arsya Ananda Arsya Tri Ananda Arsyeaf Rizal As-syifa, Muhammad Azfa Asep Kurniawan Aulia, Almaura Nur Auliah Nurlizah Auliah Nurlizah Awaloedin, Dipa Teruna Azzahra, Febry Fatimah Bagus Syarifuddin Latif Bani Saad Bule, Yohana Gaius Cahya Gilang Ananda Kresna Putra Cahya Gilang Ananda Kresna Putra Cecilia, Vita Choerunisa, Siti Cici Maria Sihombing Claudia Simponi Nehemia Simorangkir Dafrosa Dafrosa Dela Safitri Delila Rambe Dena Fitria Januarty Devitha Sondang Diah Renno Sulistyo P Dina Fitriani Dinda Novanda Utami Dinda Putri Fatimah Dipa Awaloedin Dipa Teruna Awaloedin Dipa Teruna Awaloedin Dipa Teruna Awaloedin Djandri, Mudhi’ah Zuhdiyyah Donald Benjamin Dwita Chika Wardani Dwita Chika Wardani Dyah Handayani Dyah Handayani Dewi Eka Syah Putra Eka Syah Putra Eka Syah Putra Emanuel Jerubun Eviana Tarigan Fahira Ramadhani Farrah Puspita F Fauzi Achmad Riyadi Febry Fatimah Azzahra Fikri Virgiawan Firman Riza Dermawan Fitrani, Dina Fitria, Putri Maulida Fitriani, Dina Franika Br Manjorang Gustian Al Kahfi Gustian Alkahfi Gustian Hanifa Fahri Fadhilla Kahla Hardika, Prama Hutahaean, Jhon Irvan F Hutahaean, Jhon Irvan Fadli I Gusti Kade Heryadi Angligan Indriani, Putri Irma Setyawati Irma Setyawati Irsyad, Kevin Muhammad Ismail, Vivaldy Januarty, Dena Fitria Jhanufa, Adam Bina Isyba Joko Edwin Saputra Joy H endrikh Wittsdy AS Joy Hendrick Wittsdy As Kahla, Hanifa Fahri Fadhilla Kevin Muhammad Irsyad Khaeriyah Khaeriyah, Khaeriyah Liliana Dewi Liliana Dewi Liliana Dewi Liliana Dewi Lisa Sarinah Lisa Sarinah M. Liga Suryadana M. Surya Saleh M. Surya Saleh Madeline Ivanka Magdalena Leda Mawo Marina Erviani Mauhammad Rofiq Amirzain Maya Amelia Maya Ayu Ardira Methania, Ribka Muhammad Azfa As-syifa Muhammad Ilham Shendy Muhammad Ramli Muhammad Ramli Muhammad Salim Zuhdi Muhammad Sholah Yazid Muhammad Surya Saleh Muhammad Surya Saleh Mularsari, Ardi Mulya, Muhammad Hafiz Nada Widya Candra Nurani Nehemia, Claudia Simponi Nurmanto, Vanny Chang Nursalam, Cikal Nurul Hidayah NURUL HIDAYAH Olivia Yolanda Padri Achyarsyah Padri Achyarsyah Padri Achyarsyah Padri Achyarsyah Padri Achyarsyah Parera Yumnarizq Susilo Prama Hardika Prama Hardika Suyono Pratama, Akbar Tegar Prili Diana Rosa Prili Diana Rosa Putra, Eka Syah Putra, Suadi Sapta Putri Adinda Trisia Putri Indriani Putri Maulida Fitria Putri, Naifa Ananda R, Amanda M F Rachmad Rizky Trianto Raden Ajeng Dhea Ayu Salsabila Raden Ajeng Dhea Ayu Salsabila Raden Ajeng Dhea Ayu Salsabila Ragil Ryadi Rahmadiani Pratiwi Rai Riya Rai Riya Rais A Yudian Ramdani, Apri Ramli, Nasrullah Reza Ardian Putra Rifky Setiawan Rigy Dyantika Rivaldo Lucas Waworundeng Riyadi, Fauzi Achmad Rosa Adilla Ryadi, Ragil Safitri, Dela Sahrian Samsi Salsabila Shafa Salsabila, Raden Ajeng Dhea Ayu Sannindra, Akristi Eni Saputra, Vironika Agustin Saraswati, Fannisa Rahayu Sari Butar-butar Sari Meilina Butar-Butar SARINAH, LISA Selvy Remilenita Sesar Yuni Purwati, Anisa Setiawan, Rifky Shafa, Salsabila Sheva Aulia Sidik Ihsannudin Sifa Sukowati Siti Choerunisa Siti Choerunisa Suadi Sapta Putra Subur Karyatun Suci Ramadhanti Sukma, Nilam Sukowati, Sifa Suryadana, M. Liga Suyono, Prama Hardika Syah Putra, Eka Syaldisa Ramadhannu Talitha Daffa Azzahra Tarabunga Angelyca Tarigan, Eviana Tevila Akwila Tiara Martha Ananda Tine Yuliantini Titi Kusmayanti Tomas Jorgi Tria Husnul Chotimah Trisia, Putri Adinda Ulfi Maranisya Vanny Chang Nurmanto Venda Irlani Vickrham Achmad Vickrham ShahJehan Achmad Vironika Agustin Saputra Vita Cecilia Vivaldy Ismail Widha Raditia Wikey Damai Yanti Wulan, Wulan Yohana Gaius Bule Yohana Yohana Yolanda, Olivia Yuliani, Adinda Yuni Purwati, Anisa Sesar Yuni Trisnawati Zahra Soraya Zaqi, Muhammad Zumratul Meini