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Daroe Iswatiningsih
Universitas Muhammadiyah Malang
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Journal : SCAFFOLDING: Jurnal Pendidikan Islam dan Multikulturalisme

 1 
The Principle of Cooperation in Service Communication Conversations Deavisca, Kenza Viorel; Iswatiningsih, Daroe; Faizin, Faizin; Setiawan, Arif
Scaffolding: Jurnal Pendidikan Islam dan Multikulturalisme Vol 4 No 3 (2022): Pendidikan Islam dan Multikulturalisme
Publisher : Institut Agama Islam Sunan Giri (INSURI) Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37680/scaffolding.v4i3.4142

Abstract

This research aims to (1) describe the form of compliance and language function of the principle of cooperation in service communication conversations at the Muhammadiyah University of Malang Library, 2) describe violations and factors that influence the principle of cooperation in service communication conversations at the Muhammadiyah University of Malang Library. This type of research method is qualitative with a case study research approach. The research data is about the principles of cooperation in service communication conversations at the Muhammadiyah University of Malang Library. The data source comes from primary data sources in the form of dialogue text fragments in recorded service communication conversations that occurred between students and library staff at the University of Muhammadiyah Malang. The data collection technique was carried out using the note-taking method. Then, the data analysis technique is carried out by analyzing the data by reducing the data, presenting the data, and drawing conclusions. The results of the research analysis show (1) there are four forms of compliance with the maxims of cooperation principles, which include the maxim of quantity, the maxim of quality, the maxim of relevance, and the maxim of manner. There are two language functions found in compliance with these maxims, including assertive and directive language functions. The function of assertive language, namely stating, is found in the maxim of quantity and the maxim of quality, while the function of directive language, namely commanding, is found in the maxim of relevance and the maxim of manner, (2) there are two forms of violation of the maxim of the principle of cooperation which include the maxim of quantity and the maxim of relevance. There are also factors that influence the occurrence of violations of these maxims. Violations that occur in the maxim of quantity are influenced by situational factors and conditions that are being experienced. Meanwhile, violations of the maxim of relevance are influenced by the lack of known information.
Co-Authors Ach Barizi Ach. Barizi Agus Setiawan Ahmad Hariyadi, Ahmad Akhsanul In’am Alfiyah Ambawono , Gancar Pramistri Amri, Rofi Ul Andriyana Andriyana Andriyana, Andriyana Anis Dwi Winarsih Ari Nur Kristanti Arif Budi Wurianto Arif Budi Wuriyanto Arif Setiawan Arif Setiawan Asmah Hidayati Asrofi, Asrofi Aulia Intan Dewi Aulia Warye Ayu Indah Permatasari Ayu Pujiati D. Dluhayati Dahrul Aman Harahap Deavisca, Kenza Viorel Dewi Kusumaningsih Dewi, Dwi Wahyu Candra Didit shela Dini Restiyanti Pratiwi Djoko Widodo Dluhayati Dluhayati Dluhayati Dluhayati Dluhayati Dluhayati Dwina Putri Ema Noviyanti, Luh Putu Emi Noviyani, Ni Made Fachrunnisa Firdausi Fahmi Nur Fawaid Farihah, Ifta Fauzan Fauzan, Fauzan Fida Pangesti Fida Pangesti Fida Pangesti Firdausi, Fachrunnisa Firlana Izaty* Fitri, Yeyen Gigit Mujianto Gigit Mujianto Hanan Nabila Hardianto Wibowo Hari Sunaryo Hari Sunaryo Heny Sulistyowati Hetty Purnamasari Hikmah Karimah Ho Ngoc Hieu Ho Ngoc Hieu Ho Ngoc Hieu Husamah Husamah Huynh hoang van anh Ida Yeni Rahmawati Indah Dwi Ratnasari Indah Prihartini Inka Krisma Melati Inka Krisma Melati Inka Krisma Melati Joko Widodo Kamsurya, Sarmita Ode Khasanah, Niswatun Khatijah, Yayak Kholilatuz Zuhria Kurnia, Feryanti La Ino LAILATUL FITRIAH Lailatul Hidayati Lila Puspitasari Lila Puspitasari Limsi, Limsi Magfirah Magfirah Mahmud, Jenal Mardiana Anjani Alamsyah Marwiah Maryani, Ayi Yulia Mar’atush Sholihah Melati, Inka Krisma Miko Fitri Ana Mohammad Khikam Zahidi Mohammad Khikam Zahidi MUCHAMMAD FAIZIN Muhlis Fajar Wicaksana Noviyani1, Ni Made Emi Noviyanti, Luh Putu Ema Nurliawati Dide Nurul Zuriah Paramanda Arma, Onky Permata Putri, Adinda Febryan Prajayana, Marfita Ike Prilla Lukis Wediya Puji Hastuti, Dwi Puji Sumarsono Purwaningsih, Susi Purwati Zisca Diana, Purwati Zisca Rahayu, Umi Puji Rahayuningsih, Setiti Rahmawati Wulandari Rahmawati, Alya Ribowo, Erik Prastiyo Ribut Wahyu Eriyanti Ribut Wahyu Eriyanti Ribut Wahyu Eriyanti Rofiq, Moh Rozikin S. Sutawi Saenal R Sahbuki Ritonga Sembiring, Rinawati Sholehah Yuliati Siti Hamidah Siti Inganah Sudiran, S. Sudjalil Sudjalil Sugeng, Santoso Sugiarti Susi Darihastining Susi Darihastining Sutawi Sutawi Sutawi Sutawi Syamsul Arifin Syanti Ericka Titik Indarti Trang, Ton Thi Thuy Uswatun Hasanah Wardani, Mardiana Wijayanti, Asti Eka Wildan Suharso Windarti Windarti Yanti Karunia Lestari Yayan Ristiana Yudistira Fardana Yulianti, Ode Evi Yuliati, Sholehah Zuhriah, Nurul