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Wahyudiyono, Wahyudiyono
Akademi Manajemen Administrasi Yogyakarta
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Influence of Service Quality Dimensions On Passengers Satisfaction at Type-A Giwangan Bus Station Yogyakarta Mursyid, Mursyid; Fahlefi, Wilis; Wahyudiyono, Wahyudiyono; Dwi Maelana, Herman Wahyu
Business Management Journal Vol 19, No 2 (2023): Business Management Journal
Publisher : Universitas Bunda Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30813/bmj.v19i2.4689

Abstract

The purpose of this study was to determine the significant effect of service quality which consists of dimensions of physical evidence, reliability, responsiveness, assurance and attention to passenger satisfaction at type A Giwangan Bus Station Yogyakarta. The data was obtained by distributing a questionnaire to 100 passengers. The data is processed by instrument test, multiple linear regression test and hypothesis testing including t test, F test and R2 test. The data calculation process uses the Statistical Package for the Social Sciences (SPSS) software version 20. The results of the study concluded that service quality consisting of dimensions of tangibles, reliability, responsiveness, assurance and emphaty has a significant partially and simultaneously influence on passenger satisfaction at type A Giwangan Bus Station Yogyakarta.  
ANALISIS HUBUNGAN LINGKUNGAN KERJA, BEBAN KERJA DAN KINERJA KARYAWAN Suprihartini, Yayuk; Suliantoro, Suliantoro; Wahyudiyono, Wahyudiyono; Taryana, Taryana; Zega, Yamolala
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 1 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i1.10746

Abstract

Apabila suatu perusahaan mampu memanfaatkan sumber dayanya, khususnya personel yang ada saat ini, secara profesional, optimal, dan efektif, maka perusahaan tersebut dianggap berhasil. Karena tenaga kerja merupakan sumber daya terpenting dalam suatu organisasi, baik swasta maupun publik, maka persoalan sumber daya manusia tidak bisa diabaikan begitu saja. Tujuan penelitian ini adalah untuk mengetahui hubungan antara kinerja karyawan, beban kerja, dan lingkungan kerja. Memanfaatkan metodologi kuantitatif, penyelidikan ini. 180 responden diberikan kuesioner sebagai bagian dari proses pengumpulan data. Populasi penelitian ini adalah para pekerja kantoran yang tersebar di seluruh Indonesia, dan digunakan software Smart PLS untuk analisisnya. Temuan penelitian menunjukkan bahwa kinerja karyawan dan beban kerja karyawan dipengaruhi oleh lingkungan kerja. Namun penelitian ini menemukan bahwa beban kerja tidak dipengaruhi oleh kinerja karyawan. Kata Kunci: Lingkungan Kerja, Beban Kerja, Kinerja Karyawan
Co-Authors Anik Widiyanti Ardenny, Ardenny ARY SUBIYANTORO Budiningrum, Endah Wening Dedi Prayitno Dwi Maelana, Herman Wahyu Endah Wening Budiningrum Fadila, Nisa Fahlefi, Wilis Feliza Triansyah Hapsari, Cinthia Mutiara Hartadi, Agung Herlambang, Susatyo Herman Wahyu dwi Maelana Hidayatullah Hidayatullah Himawan Agung Nugroho Irine Diana Sari Wijayanti Itot Bian Raharjo Kalsum, Ummy Khoiri Najib Kushariyadi Kushariyadi Luluk Priyanti Maelana, Herman Wahyu dwi Mochamad Rofik Muhammad Fatkhurohman Albashori Murdapa, Purnama Andri Mursyid Mursyid Mursyid, Mursyid Najib, Khoiri Nasution, Annio Indah Lestari Nisa Fadila Patriara, Rosi Purnama Andri Murdapa Purwanta Purwanta Ridwan Rosdiana rosdiana Rustiawan, Indra Shalihah, Mar'atun Situmorang, Tumpal P. Sri Wahyuning Sri Wahyuning Subandi Subandi Suliantoro Suliantoro SULIANTORO, SULIANTORO Suminah Suminah Suminah Suminah, Suminah Suprihartini, Yayuk Taryana Taryana Taryana Taryana, Taryana Upik Djaniar Wahid, Deden Abdul Wijayanti, Irine Diana Sari Wini Angraeni Yamolala Zega Yayuk Suprihartini Yuliantoharinugroho, Yuliantoharinugroho YUSNITA YUSNITA Zega, Yamolala